Romans Wokingham reviews

Thank you for writing a review while I find the content disappointing, all feed back is welcomed. We are not the cheapest agent and never wish to be, as we always aim to offer the best service possible. If you wish to talk thought your comments please email me on swinterbourne@romans.co.uk with a contact number. Kind Regards Sue Winterbourne Lettings Director

Hi Jacquie, we are really glad you had such a great experience with Romans and the team at Wokingham. We recognise selling a property can be a quite a complicated process but are so pleased that we were able to help ensure that your property sold quickly and that the process was as straightforward as possible. Thank you for taking the time to leave us a review as well as leaving your recommendation. Kind Regards, Romans

Hi Matthew Thank you for the recent 5 star review of our Wokingham branch. It is pleasing to read your comments and glad the team, in particular Sam, could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans

Dear Jamie Young Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

Dear Chris Telfer, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

Thank you so much for the positive comment about the Wokingham lettings team. I will feed this back to them Kind Regards Sue Winterbourne, Regional Director

Thank you for writing a review while I find the content disappointing, all feed back is welcomed. We are not the cheapest agent and never wish to be, as we always aim to offer the best service possible. Tenants insurance is a contractual obligation that you sign to take out prior to moving in. If you wish to talk thought your comments please email me on swinterbourne@romans.co.uk with a contact number. Kind Regards Sue Winterbourne Lettings Director

Hi Josee, we're saddened to see that our team in Wokingham have received a low star rating following your experience with them. We can appreciate why you’re displeased that you have outstanding issues that were reported at the beginning of the tenancy, your designated property manager was on annual leave around the time you moved in and you informed of this by another member of the team in an introductory email. We were first made aware of the issues at the property at this point which were swiftly relayed to the Landlord and at which point we asked for authorisation to deal with them . We’re contracted by the Landlord as managing agent to act under their instructions which means when any maintenance issues are reported to us we relay these onto the Landlord to seek their instructions and authorisation to proceed, it can be noted that we do not have the authority to enforce works to proceed without the Landlords authorisation. Your property manager will be making contact with you at the earliest opportunity to provide an update with regards to the repairs. We hope we’re able to resolve these for you quickly and turn your experience with us into a more positive one. Should you wish to discuss this then please contact me on 01344758596. Kind Regards, Joe, Romans

Thank you for writing a review while I find the content disappointing, all feed back is welcomed. We are not the cheapest agent and never wish to be, as we always aim to offer the best service possible. Tenants insurance is a contractual obligation that you sign to take out prior to moving in. If you wish to talk thought your comments please email me on swinterbourne@romans.co.uk with a contact number. Kind Regards Sue Winterbourne Lettings Director

Dear I’m sorry about your experience please do give me a call If you wish to chat though your issues Kind Regards Sue Winterbourne Lettings Director 07990556552

Dear Dasha Thanks for taking the time to leave us a review about the service you received from our Romans Wokingham branch, we appreciate your feedback. Kind regards Customer Care Team

Hi Simon, thank you so much for your positive comments about the Romans team in Wokingham. We're happy to hear the team worked so hard to let your property out and were able to provide such great support and advice. If there is anything else we can do to help then please feel free to give us a call or stop by. We hope you have a great day! Kind Regards, Romans

Hi Simon, thank you so much for your positive comments about the Romans team in Wokingham. We're happy to hear the team worked so hard to let your property out and were able to provide such great support and advice. If there is anything else we can do to help then please feel free to give us a call or stop by. We hope you have a great day! Kind Regards, Romans

Thank you for providing feedback on Adam and the Romans team in Wokingham.

Thank you for writing a review while I find the content disappointing, all feed back is welcomed. We are not the cheapest agent and never wish to be, as we always aim to offer the best service possible. If you wish to talk thought your comments please email me on swinterbourne@romans.co.uk with a contact number. Kind Regards Sue Winterbourne Lettings Director

Thank you for your kind comments following the good service from Romans, Wokingham Tony Gibson Assistant Managing Director

Dear, Nathan Harpham, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

Dear Karen We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Hi John, we're disappointed to hear of the negative experience you have had with our Romans team in Wokingham. Here at Romans we understand the importance of providing a high level of service to our customers. We believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. I have had the opportunity to discuss your comments with Sophie Peters from the branch who was the member of staff who primarily dealt with your application and move. From viewing our system I can see that during your application the Wokingham team were attempting to gain copies of the right to rent documentation which was required before your tenancy could commence, the right to rent documentation is something that legally we must check. Sophie has mentioned that she did attempt to communicate with your co-applicant via phone a number of times in an attempt to express that these documents needed to be provided before keys could be released for the property. Within our business in instances such as this our staff do attempt to communicate via phone call wherever possible as we recognise this is a more direct form of communication but in this instance as Sophie could not make contact by phone she instead put this in writing to ensure that the information was relayed to you. After taking into account the points raised above I do not believe the Romans team in Wokingham have acted incorrectly however we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. If you would like to discuss this further please contact me at jgilliland@romans.co.uk or on 01344758596. Kind Regards, Joe Gilliland, Customer Care Manager

Hi John, we're disappointed to hear of the negative experience you have had with our Romans team in Wokingham. Here at Romans we understand the importance of providing a high level of service to our customers. We believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. I have had the opportunity to discuss your comments with Sophie Peters from the branch who was the member of staff who primarily dealt with your application and move. From viewing our system I can see that during your application the Wokingham team were attempting to gain copies of the right to rent documentation which was required before your tenancy could commence, the right to rent documentation is something that legally we must check. Sophie has mentioned that she did attempt to communicate with your co-applicant via phone a number of times in an attempt to express that these documents needed to be provided before keys could be released for the property. Within our business in instances such as this our staff do attempt to communicate via phone call wherever possible as we recognise this is a more direct form of communication but in this instance as Sophie could not make contact by phone she instead put this in writing to ensure that the information was relayed to you. After taking into account the points raised above I do not believe the Romans team in Wokingham have acted incorrectly however we would like to offer our sincere apologies that you felt the service you received fell below the high standards we expect of Romans. We recognise the importance of all reviews and thank you for taking the time to provide us with your feedback. If you would like to discuss this further please contact me at jgilliland@romans.co.uk or on 01344758596. Kind Regards, Joe Gilliland, Customer Care Manager