How many reviews does Romans Wokingham have?

Romans's Wokingham office has 500 reviews across 1 platform: 500 on Google.

What is Romans Wokingham's rating?

Romans Wokingham is rated 4.3 out of 5 across all 500 reviews, and 4.3 out of 5 on Google from 500 reviews.

Where is Romans's Wokingham office?

Romans Wokingham, 23 Market Place, Wokingham, Berkshire, RG40 1AP.

Trusted Agent profile · Wokingham, Berkshire

Romans Wokingham reviews

4.3

★★★★★ Great

500 reviews across 1 platform

23 Market Place, Wokingham, Berkshire, RG40 1AP

Part of Romans, see every office.

Romans's office in Wokingham, Berkshire, at 23 Market Place, is rated 4.3 out of 5 across 500 reviews on 1 platform, including 500 Google reviews rated 4.3.

4.3 / 5

500

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

1/5

Google

Called office and requested a replacement key fob but been ignored now almost a month now, also reported when I moved in for some reason all the lights in the bathroom are out of order yet still been ignored, not very happy about how being treated.

Lennox · 29 July 2019

Agent replied

Hi Lennox, thanks for taking the time to leave us a review about your experience with us here at Romans, we’re really sorry to read of the issues you’ve faced with our team in Wokingham and that you’re unhappy with the service you’ve received. We pride ourselves on providing our tenants with the highest level of assistance throughout their tenancy, particularly if any issues arise, so it is disappointing to hear that you feel you haven't received this from us. We’re concerned by your feedback, Jan Stamp the Area Property Manager for Wokingham will be contacting you using the details we have on our system to discuss the points within your review. We hope by Jan getting in touch with you that she is able to resolve some of these issues and improve your experience with us here at Romans. We recognise how important our customers comments are about their experience with us as ultimately it is feedback such as this which allow us the opportunity to evaluate our service and see how we can improve moving forward. We would like to offer our apologies for the issues you’ve faced and that you feel the service you have received has not been up to the high standards expected of Romans, we really hope that moving forward we are able to provide a level of service you are happier with and restore some of your faith in our service. Kind Regards, Romans

1/5

Google

If you are a renter in Wokingham than I would advise to stay away from Romans. They are quite useless as property managers. They will gladly take your money but you cannot rely on them for help. If there is a problem they will not help you unless they hear from the landlord first and they will always take the landlord's position on issues regarding maintenance, repairs, etc. Aweful experience. We now moved to another property managed by another local real estate company and what a difference it made!

Khan · 15 March 2018

5/5

Google

Overall happy ! Thank you Romans Team specially Jonathan 🙏 …

Fakher · 20 March 2024

Agent replied · 21 March 2024

Dear Fakher Shili Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Bought a house through Romans Wokingham and was really impressed with the communication throughout. Big shout out to the two Matt’s (Witney and Leigh) who were nothing but helpful and made what could have been stressful experience easy. Thanks Romans!

Charlotte · 16 April 2021

Agent replied

Dear Charlotte English, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

1/5

Google

AAA · 26 November 2017

3/5

Google

It has so far taken them over 3 weeks to remove their Sale board when I withdrew my property. Is this a record?

Brian · 30 May 2023

Agent replied · 29 July 2023

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

5/5

Google

We chose Romans as they claimed to provide support from start to finish and it was important to us that a professional company dealt with everything for us. We were not disappointed; selling a house can be a long drawn out process and it is important that communication is accurate and timely to maintain a solid chain - the staff were professional and indeed the whole process was great and I would use them again - thanks

Dean · 29 July 2019

5/5

Google

We have recently rented an apartment through Romans and the whole process was handled very smoothly. The move was managed by Molly Greenfield who has been very helpful and responsive throughout.PositiveResponsiveness, Professionalism

Nikki · 21 June 2022

Agent replied · 20 June 2024

Dear, Nikki Gregory, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Google

20 minutes to check us in, yet 90 minutes to check us out. Why? Because Romans and their extremely unpleasant and overly meticulous inventory clerk wanted to check every nook and cranny of the flat and charge for damages caused by previous tenants. We were accused of breaking freezer drawers, which, of course, we denied. When other damages were pointed out, we were adamant that there was a problem. After making some enquiries, Romans realised that their inventory clerk was actually referring to a previous tenant's report. After a bit of a fight, we got every penny of our deposit back. I was prepared to take legal action against this rogue agent, but thankfully, it wasn't necessary. Romans is great at getting tenants moved into the property and collecting money but not so good when the tenancy comes to an end and money has to be given back. We also reported repairs at our first property inspection, which were not dealt with during our 8-9 months in the property. Avoid, avoid, avoid.

Mike · 15 March 2016

5/5

Google

We live abroad and had limited opportunity to fly over for viewings. However, Adam Colvin listened to our criteria and always showed properties that fit. I felt no viewing was a waste of time. One of those properties became our dream home and I'm so happy that Adam listened to our needs. Everyone at Romans have been really helpful, professional and friendly. That's why they fully deserve 5 stars from us. Thank you all so much!

Nicola · 29 July 2019

1/5

Google

Awful communication from the team. I would not recommend

Amy · 20 March 2024

Agent replied · 21 March 2024

Dear Amy Hunt, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Hard working Romans team found buyers for two properties we're selling in a difficult market. Professional, positive and friendly. We recommend them

John · 30 April 2023

Agent replied · 29 July 2023

Dear John Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great service provided by Luke at Romans for a couple of repairs I needed

Mark · 18 November 2023

Agent replied · 25 November 2023

Dear Mark Bohun Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Brilliant service cannot recommend Daniel Salisbury and Michael Robinson for getting the job done in a short space of time. Keep up the good work boys .

Vicki · 29 July 2019

1/5

Google

Had nothing but problems with the lettings team since we took on our tenancy 2 years ago. Even complaining to the MD didn't get me anywhere! Would not recommend any landlords use them! Use other local companies if you want a great service

Brent · 29 July 2019

Agent replied

Dear Mr Boxley, I’m sorry that you had had cause to write this review, I have never spoken to yourself but I understand there were issues in the beginning and you are currently discussing this with the branch manager. If you would like to talk though this matter, please do call me on 07990556552 or email me swinterbourne@romans.co.uk.

5/5

Google

I have nothing but praise for Romans in Wokingham but especially for Drew who made my purchase a pleasurable experience when it could have been so stressful.

Graeme · 15 October 2022

Agent replied

Dear Graeme Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Exceptional service by the team. Great communication, lots of good deals with utilities providers and a great property. Always ther to help with any issues.

Iain · 14 December 2022

Agent replied

Dear Iain Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Romans managed to get more viewings for my home in 3 months than Purple Bricks in 10 months. They also gave me a significant chunk of money back for Purple Brick's upfront free, on a no-win no-fee offer, so I couldn't lose. All staff were great, proactive and friendly and did a fab job of passing all communications through. I'm extremely happy with everything and wold definitely use them again in the future. Thanks guys!

George · 3 February 2019

5/5

Google

I am delighted with the help and service I had from all of these lovely guys Adam, Michael, Jack and Dan. Found me a property after having seen many. Even took me to see them in there own cars which was very much appreciated which is not in there remit. Cant thank them enough. Have to say they still helping me with questions I have even though the sale and purchase has been agreed.

Jane · 29 July 2019

5/5

Google

Great experience, when our first property fell through the agent made sure we took priority on seeing alternative properties as soon as they came on the market, sale was quick and seemless.PositiveResponsiveness

Chloe · 10 January 2022

Agent replied

Hi Chloe, your satisfaction is our top priority and we were pleased to hear our staff at Romans Wokingham were able to assist you through the process. Kind regards Customer Care Team

4/5

Google

Overall had a good professional experience with the Wokingham team ... mainly dealing with Ian. He kept us up to date on the move which took longer then we hoped due to lock down ! ... thanks again

Sarah · 20 October 2020

Agent replied

Hi Sarah Hastings, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

5/5

Google

Excellent individual attentive service from Drew. Very helpful in our search and always at hand to answer questions promptly. Could not have asked for more.

Glyn · 14 November 2022

Agent replied

Dear Glyn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

We have had excellent dealings with Freddie Milne at the Wokingham branch. He is highly professional and responsive to requests. Freddie has far surpassed my expectations so far, keep up the good work!PositiveResponsiveness, Quality, Professionalism

Luke · 21 June 2021

Agent replied · 20 June 2024

Hi Luke Ferrar! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team

5/5

Google

Tim · 30 July 2018

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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