Trusted Agent profile · Wokingham, Berkshire
★★★★★
500 reviews across 1 platform
23 Market Place, Wokingham, Berkshire, RG40 1AP
Part of Romans, see every office.
Romans's office in Wokingham, Berkshire, at 23 Market Place, is rated 4.3 out of 5 across 500 reviews on 1 platform, including 500 Google reviews rated 4.3.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleI have used the services of Romans on a number of occasions and they always deliver the results. Specifically we have been advised by Matthew Witney on the local property market and his expertise and knowledge is second to none. I have no hesitation in recommending them for all property matters!
5/5
GoogleThe service through from enquiry to during tenancy has been fantastic. Thank you to the Romans team!
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Romans Estate Agents Wokingham
1/5
GoogleWould put zero stars if I could. Never going with Romans again.
Dear Mr/Ms W, we are saddened to see that our team in Wokingham have received a low star rating following your experience with them, if you could provide more information to us we would like to know if there is anything we can do to improve your experience and if necessary refine our services moving forward. Please either reach out to us via email at customerrelations@lrg.co.uk or contact us on 01344 753104 as we would be more than happy to discuss this with you. Mandy Klopper, Customer Relations Team
5/5
GoogleBeen working with Adam and I have been very impressed. Always on time and knew exactly what I was looking for! I have dealt with a few agents recently and they kept sending me places which just didn’t meet my criteria. If you pop into the office ask for Adam!
2/5
GoogleVery poor service. Difficult to get anything done and staff turnover seems to be very high.
Hi Derek, we are sorry that you have not received a satisfactory service at Wokingham, we do take all feedback extremely seriously. Could you please provide further details so that we can improve our services and ensure further training is implemented. Please feel free to contact us by email at customerrelations@lrg.co.uk or call our Customer Relations Team on 01344 753104 and we would be happy to discuss your experiences with Romans. Kind regards Customer Service Team
5/5
GoogleExcellent service from Romans . Made the whole process of finding and buying a house very Easy.
Thank you for your positive review of the good service you received from Romans of Wokingham Tony Gibson Assistant Managing Director
5/5
GoogleWe have liaised with Daniel several times over the past few years and most recently with regards to a property valuation and some extension advice. The team have been professional throughout and Dan himself has always considered our needs and provided timely communications. We will gladly commission the Romans team again.
5/5
GoogleWe have liaised with Daniel several times over the past few years and most recently with regards to a property valuation and some extension advice. The team have been professional throughout and Dan himself has always considered our needs and provided timely communications. We will gladly commission the Romans team again.
5/5
GoogleThe entire team were amazingly helpful from start to finish. I could not recommend more highly.
Thank you for your positive review of the team at Romans of Wokingham. Tony Gibson Assistant Managing Director
5/5
GoogleHave used Romans to sell 3 properties in the last 2 years, plus they organised our mortgage - all done with the minimum of fuss and very helpful friendly staff - competitive rates and good service which is very rare these days - well done to all.
5/5
GoogleSophie Peters did a great job helping us rent our flat. Great communication throughout!!
Hi Mark, thanks for taking the time to leave this review. Our staff always aim to provide the highest level of service possible and we're so happy to hear you had such a positive experience with Sophie during your dealings with her. We hope we can be of assistance again in future. Kind Regards, Romans
5/5
GoogleSophie Peters did a great job helping us rent our flat. Great communication throughout!!
Hi Mark, thanks for taking the time to leave this review. Our staff always aim to provide the highest level of service possible and we're so happy to hear you had such a positive experience with Sophie during your dealings with her. We hope we can be of assistance again in future. Kind Regards, Romans
1/5
GoogleRude staff, unorganized. Do not use this place
Dear Reece, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleVery happy with the service friendly helpful
Hi Andi Welch, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GooglePoor communication and management of the property which I am renting.
Hi Dean, we're disappointed to hear of the negative experience you have had with us and our team in Wokingham, we aim to provide our customers with an exemplary level of service however regret to learn that your experience with us has been anything less than great. We would like to have a better understanding about your experience, please reach out to us on 01344758596 at your earliest convenience, by speaking with you directly we can find out what has gone wrong and where possible will try to turn your experience with us into a more positive one. Kind Regards, Joe, Romans
5/5
GoogleExcellent service provided by the Company. The lettings advisor of Romans very helpful during the whole renting process. I am very delighted.
5/5
GoogleFair communication, good agents
Hi Artexefil, Thank you for taking the time to review your recent experience with our Romans Estate Agents Wokingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleDont rate the service
Hi Jennie Smith, We're so sorry that you haven't been happy following your experience with us. If you are willing to do so then please get in touch with us at customerrelations@lrg.co.uk with more details about your experience. Kind regards, Customer Relations Team
1/5
GoogleDont rate the service
Hi Jennie Smith, We're so sorry that you haven't been happy following your experience with us. If you are willing to do so then please get in touch with us at customerrelations@lrg.co.uk with more details about your experience. Kind regards, Customer Relations Team
1/5
GoogleSeveral problems, no action have been taken
Hi Mariela we're saddened to read your comments and see that our team in Wokingham have received a low star rating following your experience with them. We’re aware that since receiving this review that Skye Jones the Assistant Area Property Manager has reached out to you to find out what issues are, as she’s received information for you since she will be working with the Landlord to help try and resolve these at the earliest opportunity. We really hope that she is able to resolve these for you and turn your experience with us into a more positive one. Kind Regards, Romans
5/5
Googlevery easy to deal with and helpful
Hi Jeremy Thank you for taking the time to review your recent experience with our Wokingham branch. It's pleasing to read your comments about the team and glad they could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Romans
5/5
GoogleVery friendly and helpful
Hi Sarah Southey, Thank you for taking the time to review your recent experience with our Romans Estate Agents Wokingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleI am very impressed with the level of service and attention I received during the process of selling. In my opinion their knowledge and insight of the local market enabled me to achieve the result I needed. Well-done Romans.
5/5
GoogleThank you for your great customer services
Hi Robert Thank you for the recent 5 star review of our Wokingham branch. It's pleasing to hear the team could provide you with a positive experience. Don't hesitate to be in touch if there's anything else we can to do assist. Kind regards Romans
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
