Trusted Agent profile · Wokingham
Verified
★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding
Outstanding! Beth & Michael were brilliant! Beth’s warmth & sincere nature made the process of looking at houses actually enjoyable instead of stressful, thank you so much for just being you! Michael managed a very long process very well! Thank you guys! I have already recommended you & will again!
5/5
TrustpilotIt's been a long time since I sold…
It's been a long time since I sold property and I was rather nervous. Well I couldn't have been supported by a better team especially Dexter and Shaun. They always kept us up to date and were proactive in nudging along our buyers. Happy to recommend the team at Prospect.
5/5
GoogleI have been dealing with Nikki Gardner at Prospect for about 2 years with regards to managing my rental property. She always takes care of any issues quickly and efficiently. Good communication and professionalism has made managing the property hassle free. I would highly recommend anyone looking for reliable property management.
Hi Priyal Thank you for taking the time to give us a great review. Glad we could help looking after your property.
5/5
GoogleWe had a really difficult tenancy with difficulty getting our landlord to approve repairs but throughout, Lauren will brilliant and worked very hard to get things resolved. She made a difficult situation manageable, and did everything she could to provide a good experience for us. Great person and a credit to Prospect.
Hello Christelle, Thank you for the great feedback for Lauren and for the 5 Stars. We really appreciate it. Kind regards
5/5
TrustpilotI've been with prospect for a few years…
I've been with prospect for a few years now, on the letting side mainly & have never had a problem.The whole team are helpful, friendly & very professional in all aspects of sales & lets. You can't go wrong with these people, then comes along Ashleigh Ackermann, the property manager, an amazingly cool young lady that likes to get the job done, from day 1 always felt comfortable with her. Amazing. Thanks to the whole team.
5/5
TrustpilotHappy with the service.
Prospect agency is very good at looking after its clients. I particularly deal with Emily Cross. She is very supportive, always ready to answer any questions and help out. And she takes her time to hear you out.
Good afternoon, Thank you for the great review for Emily. We appreciate the great feedback on her hard work. Kind regards
5/5
TrustpilotBeth was excellent at keeping us informed
Beth was excellent at keeping us informed throughout the whole selling process and chased where necessary off her own bat. Always happy to take out calls (and we were constantly pestering) and we certainly had a far better experience with Prospects than our vendors did with their estate agents
1/5
TrustpilotTerrible customer experience Ollie Payne. Won’t return deposit
Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.
5/5
TrustpilotGreat service and a reliable estate…
Great service and a reliable estate agent - Charlotte was very helpful.
5/5
GoogleOur whole experience of using Prospect, especially Nikki Gardner, has been a real pleasure. Quick to action issues and prompt at replying to emails and requests.
Hi Amanda Thank you for your review!
5/5
TrustpilotA quality property manager
Nikki is always helpful, always professional. Very happy to have her managing our property.
5/5
TrustpilotWould like to say a big thank you to …
Would like to say a big thank you to Josh of prospect Sandhurst especially for nursing me through the purchase of my new home in UK from 2000 miles away . Nothing was too much trouble, including several viewing requests for family to view/measure up and take photos for me. Josh dealt with everything professionally ,and with understanding and efficiency with every twist and turn my purchase had, always replying to messages and phone calls of which there were many!! Could not have done it without your amazing help Josh. Would not think twice about recommending Prospect in Sandhurst for your next sale/purchase. A big thank you to you and thank you to your brilliant team.chris Lacy
4/5
TrustpilotNikki Gardner is great
Nikki Gardner is great. Always ready to help and assist whenever we need anything.
5/5
GoogleNikki Gardner is a very responsible and professional person. She responses very quickly to my e-mails and is quick to solve my problems. Highly recommend!!!
Hi Kathy So glad we can solve any problems you may have quickly! Thank you for the feedback.
5/5
TrustpilotWhat makes my experience great is the agent I deal with - Nancy Suri. hat makes my experience great is the…
What makes my experience great is the agent I deal with - Nancy Suri. She deals with each issue with empathy, always keeps an eye on mitigating my costs, and will often go above and beyond.
Hello Ade, Thank you for the 5 star review for Nancy :) Kind regards
1/5
TrustpilotWATCH OUT FOR THESE CROOKS
WATCH OUT FOR THESE CROOKS THEY TRY SELL THE SAME PROPERTY TO MULTIPLE PEOPLE (26 WHINGATE)
Dear John, We're sorry to read your review and take comments like this very seriously. We've looked into the details you've provided but have been unable to locate a property at “26 Whingate”, nor can we find any record of a transaction that matches your review. As a result, we're unable to investigate your concerns based on the information available. If the address has been entered incorrectly or you have additional details, we'd genuinely welcome the opportunity to look into this further. Please contact us at roberto.contreras@prospect.co.uk with the correct property address and any further information so we can investigate thoroughly. We take pride in acting professionally and transparently and would appreciate the opportunity to understand and address your concerns. Kind regards
5/5
TrustpilotOutstanding service, amazing team, 10/10
What an outstanding service from start to end. It’s been a long ride, but throughout we have always felt like every member of the team at Prospect is ‘on it’. The communication has been outstanding and the team have been really proactive in getting everything over the line. Matt was the first member of the team we spoke to at Prospect and has remained our key contact throughout, he’s somehow managed to either take every call we make to him, or at worst, return it before the day is out. Michael and Beth have also been wonderful - providing cover if Matt is away and making sure we’re constantly updated. The whole team have been incredibly polite, helpful, efficient and very effective - I can’t recommend this agency highly enough! Thank you all for your unwavering support.
5/5
TrustpilotCompetent & genuine agents
Michael and the team at Prospect have extensive knowledge and expertise, which is applied meticulously to ensure they get the right outcome. Having worked with Michael on a recent property sale I can say with confidence his approach to the sale process, knowledge of the local area, competence and communication style allowed for he to feel comfortable that I was in good hands.Due to unforeseen circumstances the sale was not quite as smooth as we all had hoped but he never wavered, dedicated to working hard with me and potential buyers to ensure we achieved the right price from the right buyer. I will forever be grateful for him and his colleagues support and would (and gave) recommended Prospect to friends and colleagues.
5/5
GoogleI want to extend my heartfelt thanks to our property manager: Nikki for providing exceptional support throughout our tenancy. From the initial viewing to the end of my lease, Nikki made the entire process seamless and stress-free. …
5/5
TrustpilotWe were met by Skyler from Prospect
We were met by Skyler from Prospect, really charming and knowledgeable young lady. Showed us over the property at our leisure. Thank you Skyler.
5/5
GoogleNikki Gardner was a great help at Prospect! Quick to help and resolve any issues we had whilst at our flat. Thanks again!
HI Jacob, Thank you for you review for Nikki, we are happy to hear that she was able to support you through you tenancy. … More
5/5
TrustpilotDemi was great throughout the…
Demi was great throughout the transaction, lovely girl, got her head screwed on right, will definitely be coming back if I’m ever needing to
5/5
TrustpilotWe had a wonderful experience with Beth…
We had a wonderful experience with Beth during the purchase of our first home. She was on top of everything and made sure we completed by our expected date. Beth was a pleasure to work with and would recommend her to anyone looking to purchase a home
5/5
TrustpilotBeth Murphy went above and beyond to get us to exchange
I've used Prospect twice now to sell my property and would 100% recommend them. Beth Murphy did the initial valuation and was my contact throughout. Michael worked out of hours to put forward and negotiate offers. Beth went above and beyond to help get our chain to exchange and I honestly don't think we would have got over the line without her help. She dealt with a particularly tricky solicitor and kept me informed on developments in the chain throughout the process - constantly chasing all parties. She was fantastic! I can't rate her highly enough and by extension Prospect.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Wokingham office has 2,235 reviews across two platforms: 374 on Google, 1,861 on Trustpilot (across the whole business).
Prospect Wokingham is rated 4.7 out of 5 across all 2,235 reviews, and 4.8 out of 5 on Google from 374 reviews.
Prospect Wokingham, 12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB.
