Prospect Wokingham reviews

★★★★★ 1/5

Trustpilot

Five years of poor repairs and lack of adequate communication

I have been a tenant managed by Prospect for five years. Last month a plumber sent by Prospect replaced my bathroom taps. The work caused a blockage in the drain and a leak through the kitchen ceiling, and the overflow pipe now runs with water regularly. There has been a hole in my kitchen ceiling for three weeks, and I keep getting excuses instead of dates for the repair. I am told they accepted a quote from a company to the repair but the company actually havent been to property to investigate the issue. I asked to speak to a supervisor and the request was ignored. Contractors came to quote for another repair and I heard nothing for months. When I asked for an update, I was told it wasn't urgent and the repair hadn't been authorised. Nobody had told me. I have also been told repeatedly that my instructions are "on file", and they are not acted on. They only they know how to reach out when its time for a rent increase or its time to book a gas certificate inspection.

Themi · 6 October 2026

★★★★★ 5/5

Trustpilot

We rented a property through Prospect…

We rented a property through Prospect Agents for nearly five years, with Vickye Cripps as our main point of contact\. Vicky was always kind, helpful and quick to deal with anything we needed\. We are very grateful to have had her looking after us and genuinely sorry that our tenancy has now come to an end\. Thank you, Vickye, for everything over the years\. We will always remember you with great appreciation\.

András · 2 October 2026

★★★★★ 5/5

Trustpilot

From Zero to Hero

Amanda Jenkins has been an absolute superstar since taking over as our property manager. From day one, she's been incredibly responsive, helpful and genuinely empathetic, keeping us updated every step of the way and always making us feel like our concerns matter. The difference has been remarkable - we've gone from dreading having to send a message, expecting delays or frustration, to knowing that anything we raise will be acknowledged promptly and dealt with efficiently. Amanda's professionalism, communication and proactive approach have completely transformed our experience. She's a real credit to the letting agency and managed services aspect of Prospect.

Jordan · 29 July 2026

★★★★★ 5/5

Trustpilot

I can’t thank Oliver Rice enough for…

I can’t thank Oliver Rice enough for all his help throughout the process. From the very beginning, he was professional, friendly, and always happy to answer our questions. He made everything so easy and stress-free, keeping us updated every step of the way and making sure everything went smoothly. Oliver went above and beyond to help us find the right property, and his excellent communication and dedication really stood out. Nothing ever felt like too much trouble for him. I would highly recommend Oliver Rice to anyone looking to rent or buy a property. Thank you again for all your hard work and support, we really appreciate everything you’ve done for us!

Nabaz · 22 July 2026

★★★★★ 5/5

Trustpilot

Fantastic experience

Fantastic experience. I have just finished my PhD, and for my new job, I needed a fast relocation from the North. This is, of course, stressful, but thanks to Gracie's efforts, I had some viewings and found a brilliant flat in a very short time. Also, one thing that really stood out to me about them is that they are very transparent and genuinely want to find a good place for you with no strings attached - something that I am not used to after being in the 'student enviroment' for so long! Highly recommend. Thanks again to Gracie, Matt, Samantha and the rest of the team :)

Daniel · 8 July 2026

★★★★★ 5/5

Trustpilot

I write this review to leave a very…

I write this review to leave a very positive feedback for Vickie, and prospect estate agent in reading. Vickie has been very helpful with all the management issues we have had during the past few years. She is always available and approachable, on top of her job, and always ready to help. Thank you so much for the lovely experience you are giving us every day!

Zanyar · 16 September 2026

★★★★★ 5/5

Trustpilot

I had a great experience buying with Prospect

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less stressful. A special thank you to Roberto Contreras for going above and beyond, and also to Soman Gurung and Asmita Gurung for their help and professionalism. I truly appreciate all the support from the team. Highly recommend! Thank you Anjila Shahi

Anjila · 30 June 2026

★★★★★ 5/5

Trustpilot

Amanda Jenkins has been very helpful

Amanda Jenkins has been very helpful in addressing an administrative mistake I made in the process of renting a property through Prospect. She responded fast and resolved the issue very quickly making my experience with her and the agency smooth and fast. I would definitely recommend Prospect and Amanda if you are looking for great service and hassle-free property search.

Yasmine · 20 August 2026

★★★★★ 5/5

Trustpilot

Outstanding service from Agency and Property Managr

We are currently renting through Prospect, and Nancy Suri is our property manager. We are extremely pleased with the agency, especially with Nancy, who is always prompt in responding to our queries and easily reachable for any issues. She ensures that any concerns raised are addressed quickly and follows up until everything is fully resolved. We have not experienced any challenges so far and would highly recommend both Nancy and the agency to anyone looking for a reliable, supportive, and trustworthy service.T hank you and great job from the team!

Mudita · 19 March 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner 5*

We’ve just left our rental property after 5yrs and Nikki Gardner, our property manager, couldn’t have been more helpful. With some issues around the check-out leaving us pulling our hair out and potentially losing some of our deposit, Nikki was able to act as go-between with our landlord which resulted in our deposit being returned in full and very quickly. She’s always helped us in a speedy and professional manner and we are grateful for that. Thanks Nikki.

Terry · 20 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service

We recently rented a property through Prospect Lettings between house purchases. We have never rented before, but the team at Prospect were absolutely great with their guidance and support. A special thank you to Nikki from the Wokingham branch, who was amazing - so kind and helpful with any issues and problems we had. Very professional and efficient service and would definitely recommend.

Alison · 17 June 2026

★★★★★ 5/5

Google

"I had a fantastic experience working with Nikki Gardner at Prospect Wokingham when letting a house in Lower Earley. From start to finish, Nikki was professional, proactive, and incredibly knowledgeable about the local market. She made the entire process seamless, kept me updated at every stage, and ensured we found the right tenants quickly. Her attention to detail and senior expertise really stood out, making what can be a stressful process feel very straightforward. I highly recommend Nikki and the team at Prospect to any landlord looking for a top-tier property manager!"

Kashif · 30 January 2026

★★★★★ 1/5

Google

I’m very disappointed with my experience as a tenant and, based on it, I would not recommend this letting agency. The problems started from the beginning of the tenancy. I moved into a flat that was in a poor state in a number of respects, including not having properly running hot water when I moved in. There were various pre-existing issues with the condition of the property, some of which were subsequently documented in the inventory. There were also delays in receiving the inventory/check-in documentation. This meant I did not have a proper opportunity at the beginning of the tenancy to go through everything promptly and raise disagreements about the recorded condition. Once I had moved in, I also found it extremely difficult to get hold of Charlotte when I needed assistance. One thing I would particularly caution prospective tenants about is being asked to deal directly with a landlord rather than through the agency’s normal processes. I was advised by the agency to deal directly with my landlord rather than through Goodlord, including paying my deposit directly. I followed that advice. The deposit was ultimately protected, but I had to chase this myself before receiving confirmation. During the tenancy, I also spent my own money replacing and improving a number of things in the flat. When I left, I chose to leave several of these improvements behind as a courtesy to the landlord and future tenants, including a replacement toilet seat, curtains and a blind. Unfortunately, the direct arrangement I was advised to use has now become a significant issue at the end of the tenancy. I have returned the property and am still waiting for my deposit to be resolved. When I contacted the letting agency for assistance, I was told that because I had dealt directly with the landlord, I needed to continue dealing with her. I found this particularly frustrating because dealing directly with the landlord was something I had originally done on the agency’s advice. I have now been told by the landlord that there may be a deduction for decorating. I am quite prepared to accept responsibility for genuine damage I caused, there was some damage associated with Blu-Tack, for example, but I do not accept responsibility for pre-existing deterioration or ordinary scuffs and marks resulting from living in a property, which I consider normal wear and tear. Some of the pre-existing condition of the flat can be seen in the original inventory. I am currently still chasing the landlord for an indication of when the decorating invoice will be received and when my deposit will actually be resolved. My latest request for a timeframe has received no response. I have tried to be fair and factual in writing this review. The deposit was protected, and I am not suggesting otherwise. My complaint is about the overall experience: moving into a property with significant existing issues, including the hot-water problem; delays with the inventory; difficulty getting assistance after moving in; having to chase confirmation regarding my deposit; being advised to deal directly with the landlord; and now being left to pursue the return of that deposit myself. Having spent my own money improving aspects of the property and left those improvements behind in good faith, it is particularly disappointing for the tenancy to end this way. Based on my experience from moving in through to moving out, I would not use this letting agency again, and I would advise prospective tenants to make sure that all deposits, inventories and other important matters are handled through clear, documented processes from the outset.

A.A · 30 August 2026

★★★★★ 5/5

Trustpilot

We were extremely satisfied with the…

We were extremely satisfied with the experience we had when selling my mother's property. We had a six month deadline to sell and complete with Christmas falling in that timeframe. Michael Sharp brought in many prospective buyers and we had several offers. His excellent communication and professionalism along with that of his colleague Anna Jackman made the whole process go very smoothly. We would highly recommend Prospect.

AN · 9 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

I’ve worked with Nancy for the past three years and have been consistently satisfied with the service provided. The company has managed my property efficiently and kept me well informed of any developments or changes relating to the apartment. As an international owner, I’ve particularly appreciated their clear communication around updates to UK regulations, which has been very helpful. Overall, a professional and reliable company to work with.

Igor · 17 March 2026

★★★★★ 5/5

Trustpilot

First time buyers

As we all know buying a house, special when you are a first time buyer, is a big challenge. Fortunately I had an excellent team behind the scenes to help us out, from the beginning until the completion date was a real good experience l, with weekly updates and honestly. Even the solicitors that they refer to us was really helpful and everything went really smooth. Thank you Bernadette Martin four your patience and commitments, not only her but team Sundhurst Prospect team. Thank you again

Rui · 12 November 2025

★★★★★ 5/5

Trustpilot

We would like to say a big thank you to…

We would like to say a big thank you to Davina Dobe, Kallee Furguson and colleagues for all their help in selling our property, they were so friendly and professional, they gave us good advice, nothing was to much trouble for them. Julie and Gary

Julie · 11 August 2026

★★★★★ 5/5

Google

Our time with Prospect was expertly handled by the highly supportive Nikki Gardner, whom we found to be an excellent and reliable professional. A major strength is Nikki's accessibility and responsiveness. It was extremely helpful that she was always available for a call, ensuring matters could be addressed directly and quickly. She is highly diligent, making sure requests and issues were duly noted and followed up promptly with solutions until a final outcome was achieved, which made everything feel easy and well-managed. Nikki was genuinely easy to work with and efficiently managed our transition into the house. She was consistently supportive and excelled as an intermediary, expertly balancing our needs as tenants with those of the landlord. We truly appreciate her professionalism and unwavering commitment to getting things done. Thanks a lot Nikki ! :)

Roshni · 3 November 2025

★★★★★ 5/5

Trustpilot

Recently moved and purchased through…

Recently moved and purchased through Prospect. They were brilliant from minute one all the way up to completion. The knowledge they had of the property and surrounding areas was so helpful as we were moving to an area we didnt have much knowledge of. After our offer was accepted Bernadette from sales progression assisted us and genuinely we couldn't have got through the process without her. During the whole process we found it difficult getting answers or sometimes even contact from solicitors but Bernadette was brilliant. She went above and beyond and we are so grateful for everything she did and Prospect as a whole. Would highly recommend and will definitely be using them for all aspects of buying and selling again in the future.

Tom · 1 November 2025

★★★★★ 5/5

Trustpilot

Nikki Gardner

My experience of dealing with Nikki at Prospects Lettings Wokingham has been excellent.She has always helped me out quickly whenever I've needed anything and is always willing to assist when needed.She deals with my enquiries straight away and is very clear with her messaging.I've been with Prospects for a year now and she's made our experience of letting very easy with no unwanted pressure.If you are thinking of renting a property I would suggest dealing with Nikki at Prospects.

Jane · 1 November 2025

★★★★★ 5/5

Trustpilot

Excellent service from the property…

Excellent service from the property management team, with special thanks to Amy who was amazing. The team are supportive, professional and friendly. Communication was first class, ensuring I had in depth feedback from each viewing.

Debra · 30 September 2026

★★★★★ 5/5

Trustpilot

Best property manager

Nikki Gardner is my property manager. She is very professional and helpful. No job is ever too big for her. She goes out of her way to deal with any issues, even when it is not even part of her job description. I am very happy to have her as my point of contact.

Mitra · 17 May 2026

★★★★★ 5/5

Trustpilot

THANK YOU to Ross (and your Prospect team)

A huge THANK YOU to Ross (and his team at Prospect) who assisted us with the purchase of our first property in the UK. From start to finish, he was pushing our solicitors and communicating with the sellers to make sure the deal moved forward. We were kept in the loop the whole way and he drove the process to completion. Thanks again Ross, you made that easy for us."

Robert · 7 January 2026

★★★★★ 5/5

Google

Prospect Wokingham has been amazing! The lettings team never gave up in finding a property for us, but once we were settled, we were left in great hands with Nikki Gardner. I personally have to thank Nikki for always being available on either the end of the phone or via email. Nikki has been so supportive and understanding with any issue we may have encountered, and in a world of so much stress, Nikki has truly been a dream in alleviating it. Nikki you are truly an asset to both Prospect and customers. Thanks for everything you have done for us.

Donna-Louise · 3 October 2025