Trusted Agent profile · Wokingham
Verified
★★★★★
2,235 reviews across 2 platforms
12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB
Prospect's office in Wokingham, at 12 -14 Broad Street, is rated 4.7 out of 5 across 2,235 reviews on two platforms, including 374 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotI found Sonam is the best person for…
I found Sonam is the best person for explaining ,good communication with us like in our native language, it’s very ease to talk with him with him if we have any doubts .He is honest humble and polite as well .
5/5
TrustpilotCharlotte has been an amazing help she…
Charlotte has been an amazing help she has a lovely high energy attitude and has made a lot of this really easy understand as someone from a different country first time renting in the uk charlotte has made this a breeze and her efforts are greatly appreciated
4/5
TrustpilotEver helpful property mgt. team: Emma, Julie and Georgia
I've now been with Prospect for almost a year and have also switched tenants in between. Emma, my property manager has been fantastic. I've hardly had to worry about my property which is exactly what you want as a remote landlord. She also helped me with arranging contractors for the works carried out in between tenants. In her absence, Julie was also very kind to help me out. One area where I think prospect could improve is managing backups while the property manager is away. The landlord portal doesn't give a notification that property manager is away. I only found out after I'd sent email and received OOO reply. It wasn't also clear to me who to reach out to when Emma was away. So I had to make multiple phone calls to ensure everything was in place for tenant transition. There are numerous ways this could be solved and I hope prospect will take that on.
Thank you for taking the time to leave us a review, Ashik. We pride ourselves on delivering an outstanding level of service and are delighted that this was your experience whilst dealing with our property management team.We appreciate your feedback with regards to Property Managers being out of office - we will raise this with the relevant Director and take action to ensure our service is the level you would expect.Kind regards,The Prospect Team
5/5
TrustpilotProspects professionalism
Prospect has been our trusted estate agent, helping us rent our apartment, for 10 years now. We really appreciate their professionalism and honesty. Nikki takes away all the worries, deals with any issues such as repairs or tenant queries, supporting us to be good and responsible landlords. We do not hesitate to recommend them for both landlords and tenants.
5/5
TrustpilotMany thanks Michael and Beth
Many thanks Michael and Beth, who are very professional, efficient, and have helped me sold the apartment on William Heels Way quickly than expected!
5/5
TrustpilotProspect Wokingham- Michael Sharp
Michael Sharp from Prospect Wokingham was brilliant, he kept us informed through the whole process of buying our home.
5/5
TrustpilotEmily Cross is highly professional in…
Emily Cross is highly professional in managing my rental property and I am very grateful for her help
4/5
TrustpilotGreat experience with Charlotte who has…
Great experience with Charlotte who has been very helpful through the rental process. Just marked it down as the online verification process was a bit painful. It’s a shame everything is done electronically these days. I got a million emails requesting info!
Hello Liz, Thank you for the 4 star review for Charlotte, we're please she was able to help you. Also thankyou for the feedback, we will pass this onto our referencing platform Goodlord. Kind regards
5/5
GoogleExcellent service from @NikkiGardner @Prospect who goes above and beyond to make sure both clients and tenants are happy. Thank you Nikki.
Thank you for your review!
5/5
GoogleExcellent service! Special thanks to Nikki Gardner as she is so efficient. Always response promptly when I have any issue. Highly recommend!
Hi Cammy Great feedback, thank you!
5/5
GoogleJust wanted to mention the great service we are receiving from property landlord NIKKI Gardner ,thank you Nikki 😀 …
Hi Diane Thank you for a great review, we are pleased that you’re happy with the service you have got.
5/5
Trustpilotpositive lettings experience
I’ve had a very positive experience with Prospect, in particular, Lauren. She’s been proactive in keeping me updated on the new UK letting regulations and clearly explained how the changes affect me as a landlord.
Hello Thomas, Thank you for the lovely 5 star review for Lauren. We really appreciate the feedback on Lauren's hard work. Kind regards
5/5
TrustpilotHelpful agent
Nikki Gardner is a great agent. Easy to reach and always helpful throughout the years. Highly recommend her for rentals.
5/5
TrustpilotGold star for Mike Sharp
Mike Sharp was great to work with. Thanks for helping make our 1st home a reality for us.
5/5
GoogleCharlotte has been very helpful in communication between myself and the landlord. She has made the processes easy and stress free.
Thank you for the review, great to hear you had a stress free experience.
5/5
TrustpilotPersonal approach
We had an awful journey buying our home but from an unsuccessful viewing 12 mnths ago, Beth remembered our preferences and personally called us when the ideal home came onto her radar and she secured it for us. A turbulent sale process but Beth kept us up to date every step of the way, even in the evenings. Thank so much Beth for helping us find our new home. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotTennant with prospect
I've been a Tennant with Prospect for 6 years now across multiple properties. From what I've seen they're a good bunch.
Thank you, Dave, for your wonderful review! We're thrilled to hear that Nicola and Nikki provided you with the support you needed during your recent move. Your trust in our customer-centric service over the past six years means a lot to us, and we look forward to continuing to provide you with reliable and quality assistance in the future.
5/5
Trustpilotresponsive, friendly and professional
Ashleigh Ackermann was our agent. She was responsive, friendly and professional.
5/5
TrustpilotProspect Property management
Prospect has looked after my property for the last five years, and the team has been fantastic, especially Claudia, who is always responsive and proactive. If you're looking for an agency that takes all the stress out of being a landlord, get in touch with them. You won't regret it.
1/5
TrustpilotProbably one of the most frustrating…
Probably one of the most frustrating estate agencies i had to deal with ,we had a terrible experience with prospect. I had been dealing with Kenny Wackrill purely focused on commission rather than a value adding service. Communication was very poor whilst waiting on an update on an offer placed on a property had to keep chasing him whilst he was booking further viewings, did not feel like valued prospective buyers at all. Very unprofessional and Poor service Completely wasted my time and put me off speaking to any agencies.
We are sorry to hear that you are not happy with the service provided. Could you please forward your contact details to rcontreras@prospect.co.uk so we can deal with your complaint.
5/5
GoogleI honestly cannot recommend this estate agency highly enough. From the very first viewing right through to completion, the whole team have been absolutely amazing. …
Thank you so much for your incredible review. We’re genuinely grateful for your kind words and are delighted to hear that your experience with the team was such a positive one from start to finish.
5/5
TrustpilotCharlotte, best agent by far.
Charlotte was a great agent, kept in contact continually and made the process of finding a rental property easier than any experienced in the past, highly recommend asking for her by name to have the best experience possible. Thank you Charlotte.
5/5
GoogleGood service and friendly staff. Nikki Gardner is very warm and knowledgeable as well as always standby for any help.
Great to see such lovely feedback. Thank you
5/5
TrustpilotI currently rent a property with…
I currently rent a property with Prospects and also am a landlord with my partner of two that they let for us. The service has always been excellent with decent tenants and if there has been any issues with our properties then I have to praise Emily Homer-Moore our property manager who just efficiently deals with the issues in a positive and friendly manner.Thanks Emily your manner is first rate.Graham & Celia
Thank you Graham and Celia for your excellent review of our Property Management services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Wokingham office has 2,235 reviews across two platforms: 374 on Google, 1,861 on Trustpilot (across the whole business).
Prospect Wokingham is rated 4.7 out of 5 across all 2,235 reviews, and 4.8 out of 5 on Google from 374 reviews.
Prospect Wokingham, 12 -14 Broad Street, Wokingham, RG40 1AB, RG40 1AB.
