Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

The best property selling experience

We came to Prospect following a long and arduous journey of not having sold our family home for the last 6 years. From day 1, Beth was there to listen to us and provide us the reassurance that she will get the sale completed. From tailoring the viewings for us and finding a secure buyer everything was done smoothly with impeccable communication. Post move encountered an issue with the moving company leaving a fitting behind, once again Beth was helpful in organising communication with the new buyers for retrieval.Overall I couldn’t recommend Prospect enough to anyone looking to move in the Wokingham area.Will certainly look to obtain services from them in the future.⭐️⭐️⭐️⭐️⭐️

Ammad · 4 July 2024

★★★★★ 5/5

Trustpilot

Very helpful and great communication

Very helpful and great communication. Helped us find our new home that we love!!

HAYLEY · 2 October 2026

★★★★★ 5/5

Trustpilot

Thanks Beth!

I had a somewhat epic chain with my sale and purchase and everything was going along as expected until it wasn’t! Beth came into her own at this point and grabbed it with both hands. She absolutely stepped up and went above and beyond in terms of chasing, calling, emailing. She did way more that the other agents involved in the chain and I’m now comfortably settling in my new house! Something I don’t think that would have happened if Beth hadn’t been prepared to herd all those pesky cats for me! You only know how good someone is when things go wrong…. Thanks Beth!

Nathalie · 1 July 2024

★★★★★ 5/5

Google

Great experience renting through prospects in Wokingham. They fully managed the property for 3 years whilst we were there during tenancy, very efficient with any maintenance issues we reported to Nikki Gardener and deposit was returned back within a normal time range as you would expect. Thank you Nikki for your help.

Viv · 20 July 2025

★★★★★ 5/5

Trustpilot

Anna

Anna, has worked tirelessly to keep our chain alive under difficult circumstances . She really has gone over and beyond what would be expected of a progress specialist .

Robert · 20 June 2026

★★★★★ 5/5

Trustpilot

Fantastic service

We recently rented a property through Prospect Lettings between house purchases. We have never rented before, but the team at Prospect were absolutely great with their guidance and support.

Alison · 17 June 2026

★★★★★ 5/5

Google

We have been renting with Prospect for more than 2 years, since Nikki pick up our account, she has been very supportive and caring. Thank you Nikki!

C · 11 April 2025

★★★★★ 5/5

Trustpilot

Great property management

Kodie as property manager has been excellent with communication and always been available if any small issues have cropped up since our tenancy started 2 months ago

Jordan · 24 June 2026

★★★★★ 5/5

Trustpilot

A very professional estate agent

Just to say how delighted we were with the service offered by Prospect estate agents, right from the first call, Abi Heppner dealt with us in a very professional way, taking the time to understand our needs and what we were looking for before arranging a viewing on a property we had seen on there website. Abi also did the viewing which was conducted in a very calm leasurely manner, answering and questions we had and also giving us an insight into the local amenities Thank you so much Abi

Andrew · 22 May 2024

★★★★★ 5/5

Trustpilot

We have received excellent service from Prospects

We have received great service from Beckie and the team at Prospects. After our existing tenants had to relocate for work we were so pleased with the prompt and efficient way in which they processed the exiting clients and at the same time found a new tenant thus avoiding any void in rental income . Thank you to all at Prospects.

Ian · 26 July 2023

★★★★★ 5/5

Trustpilot

Prospect are an incredibly professional…

Prospect are an incredibly professional Estate Agency. I dealt with Toby and Liam, both were very easy to deal with. As a first time buyer in this market, it is important to understand the pros and cons of purchasing a property. With this being said, Toby and Liam are very detail oriented and dedicated to their roles. It was a pleasure dealing with them both!

Ricky · 20 March 2023

★★★★★ 1/5

Trustpilot

Prospect take no action agaist tenants who cause a problem

I had to write and say that i totally agree with the review that said that Prospect wont take any action against any of their bad tenants. I have had years of upset with bad tenants put next door to me by Prospect Bracknell and they just are not interested, just say they are not responsible and cant do anything!! Well Prospect check your law an act was passed in 2014 anti social crime and behaviour act allows landlords to take action against noisy neighbours. Although i agree you are not directly responsible for the noise per se, but you as a landlord do have the power to act. Why is it that you 1/ put bad tenants continuously in your properties anyhow and then 2/ fail to ensure that the standards of their tenancy are met?? Dont tell me that the contract does not mention good behaviour because whenever i have rented in the past there have always been certain stipulations eg not making excessive noise!! SO why are you so adamant that you cant and wont sort out your problem tenants?? YOU put them there so you sort them out when they cause a problem. You do have the powers to act but you choose not to act (I guess because you want money from the rent so dont want the tenants out, or perhaps as it comes across by your reactions you just wash your hands of any moral duty!!?) . However you leave their neighbours in an untenable position having to continuously deal with your bad tenants.( Have you ever thought that if you had a zero tolerance for bad behaviour, then that reputation might help you to get good tenants because the bad ones might go elsewhere??? But if you ignore bad behaviour your reputation is that tenants will get away with it whatever they do, and never be held to account, so they will all flock to rent. Do you want continuous aggro from bad tenants and unhappy neighbours, or would you rather a better tenant who causes no problems, and happy neighbours who cause you no problems? Think about it!! )Thanks

Anonymous · 28 April 2024

★★★★★ 1/5

Google

Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.

Isobel · 26 April 2024

★★★★★ 5/5

Google

Recently became tenants through Prospect Wokingham. I believe I have already reviewed Charlotte, our rental agent, who is an absolute star. Nikki Gardner is our property manager and has been a delight. She is supportive, responds promptly and always happy to assist. So far it's been great experience dealing with your team.

Angela · 7 June 2025

★★★★★ 1/5

Trustpilot

Terrible customer experience Ollie Payne. Won’t return deposit

Paid a holding deposit on a property but didn’t sign a contract. Spoke to Ollie Payne who confirmed I would receive this deposit back as we didn’t sign a contract however it’s been over 6 weeks and I have still not received this despite numerous phone calls. Have given my bank details to numerous people on the phone with prospect and have been waiting on an email from ‘Chloe’ for weeks. Very very disappointed as I was expecting Prospect to be a reputable agency however would not recommend this to anybody.

Isobel · 12 April 2024

★★★★★ 5/5

Trustpilot

Great service and a reliable estate…

Great service and a reliable estate agent - Charlotte was very helpful.

Ross · 29 May 2026

★★★★★ 5/5

Trustpilot

A quality property manager

Nikki is always helpful, always professional. Very happy to have her managing our property.

Andy · 13 May 2026

★★★★★ 5/5

Google

Always responsive and helpful. Nikki is a brilliant help in her role as my property manager

Emily · 11 July 2025

★★★★★ 5/5

Trustpilot

I can highly recommend this agency and…

I can highly recommend this agency and in particular Edward Joslin. He has been so helpful from start to finish with helping secure my new home. I couldn’t thank him enough. I’ve been renting privately since I was 17 and I’m now 50. This has been by far the best experience, and there have been a few, that I have had.

Customer · 24 May 2023

★★★★★ 5/5

Trustpilot

Very professional and efficient

I've been letting my property through the Maidenhead branch of Prospect for the past 12 years and have always been happy with the service I have received. Communication has always been good and they have gone above and beyond to help sort any issues that have arisen. Special shout to Samantha Baron who has steered me through a few sticky patches!

Kate · 20 May 2026

★★★★★ 5/5

Trustpilot

Caring and Professional

Nikki Gardiner has been my property manager for some time . She is highly

John · 13 May 2026

★★★★★ 5/5

Trustpilot

Would like to say a big thank you to …

Would like to say a big thank you to Josh of prospect Sandhurst especially for nursing me through the purchase of my new home in UK from 2000 miles away . Nothing was too much trouble, including several viewing requests for family to view/measure up and take photos for me. Josh dealt with everything professionally ,and with understanding and efficiency with every twist and turn my purchase had, always replying to messages and phone calls of which there were many!! Could not have done it without your amazing help Josh. Would not think twice about recommending Prospect in Sandhurst for your next sale/purchase. A big thank you to you and thank you to your brilliant team.chris Lacy

Christine · 31 March 2024

★★★★★ 5/5

Google

We have been tenant for 1 year with Prospect. We were happy with all the process. Nikki was very helpful. We appreciate her help! We will definitely contact Prospect again to find another one to rent or buy!

Erhan · 22 September 2024

★★★★★ 5/5

Google

Just wanted to drop a note to say a huge thank you to Dan and his team, but notably Matt and Tracey in particular for helping complete the sale of my house. Prospect took over responsibilities from another local estate in Wokingham, who in 4 1/2 months hadn't found me a single buyer. Within a few weeks of changing Prospect had managed to get three offers. Took a long while to get to completion due to some delays from the buyers chain, but the team were always on hand to answer my queries and chase where necessary. Many thanks guys.

Chris · 25 August 2020