Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Trustpilot

Kate my property manager is clear, concise and proactive

Kate is my property manager and recently with all the changes in cost of living in the UK, she has really been attentive to changes needed to provide both my tenants and myself the best service. Always proactive in communication and raising any issues in a clear and concise fashion enables me to make the right decisions, and quickly, for the benefit of my tenants. I would recommend Prospect to any landlords needing full management, if they were all like Kate.

Gregory · 24 March 2023

★★★★★ 5/5

Trustpilot

Daniel @ Aldershot branch is the best!

Daniel @ Prospect Aldershot is the best agent I’ve come across. We were the buyers and he was very responsive, helpful and decent. He held our chain together when we nearly pulled out, and took personal responsibility for resolving all issues we faced. I spoke to him more often than my own agents who were selling my old house. Not planning on moving house again any time soon (!) but if/when we do we’ll definitely use them.

Becks · 8 June 2023

★★★★★ 5/5

Google

We had a fantastic experience working with Nikki Gardner. Nikki was extremely attentive and responsive throughout the process and kept us informed at each step, answering all of our questions with clarity and being very helpful. It made what could have been a stressful process feel smooth and efficient. Nikki was highly professional and efficient and I would definitely recommend Nikki if you are looking for a reliable agent!

Jasmin · 16 May 2025

★★★★★ 5/5

Trustpilot

Great service from Nikki G

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 star Nikki. Well done. Tim

Tim · 17 July 2026

★★★★★ 5/5

Trustpilot

I have bought and am now selling through Prospect

I have bought and am now selling through Prospect Sandhurst and they have, as a team, been very supportive, helpful and professional throughout. Amy Ingle's (to just mention one of the team) support through viewings and follow up's have been outstanding.

Anette · 17 June 2026

★★★★★ 5/5

Google

I just want to say a special thank you to Nikki Gardner, our property manager. Her communication with us has always been great. She is friendly to deal with, attentive and responds quickly to any issues or queries. I also appreciate the assistance she gave to us when moving from one tenancy to the next. Thanks Nikki.

Lee · 25 July 2024

★★★★★ 5/5

Trustpilot

Superstar in the making!!!

Beth was absolutely amazing every step of the way! Her professionalism, dedication, and attention to detail were truly outstanding. She made the entire process seamless, keeping us informed and supported at every turn. Beth’s friendly and proactive approach turned what could have been a stressful experience into a smooth and enjoyable journey. We couldn’t have asked for better service and would recommend Beth to anyone looking for a top-notch agent. Thank you, Beth, for going above and beyond you are a superstar.

Sophie · 9 December 2024

★★★★★ 5/5

Trustpilot

Beth at Prospect has been excellent

Beth at Prospect has been excellent, from start to finish, super professional, knowledgeable of the market. Since the sale, she has been extremely proactive, balancing the needs of her seller and the buyer. I felt completely confident that Beth would ensure this sale, albeit challenging at times, did not fall through, she found solutions and kept both the seller and buyer fully informed at every turn, as well as the solicitors. Thanks Beth, thankfully it is now all over!

Kaz · 18 December 2024

★★★★★ 1/5

Trustpilot

Worst letting and Move in experience with Prospect

I recently had a very disappointing experience with Prospect Estate Agency in Reading. From the beginning, their lack of professionalism was evident. The property was handed over in a deplorable condition despite their assurances that it had been professionally cleaned. The mattress was turned upside down to hide its filthy and unhygienic state, the carpets were dirty, and cobwebs were visible throughout the house. Despite raising these issues, Prospect offered only inadequate solutions, such as a small budget for a replacement mattress, leaving me to dispose of the old one myself.Storage areas in the property were filled with the owner’s belongings, severely limiting available space. Additionally, the paintwork in the property was of such poor quality that it stuck to my hands, indicating cheap materials were used. Several other promised amenities were missing or misrepresented. The main issue, the washer was falsely advertised as a washer-dryer, and when confronted, Prospect denied any wrongdoing and offered no remedy.Maintenance was another major failure. The property had a water leak in the bathroom, which has still not been resolved despite multiple contractors visiting the property. The agency suggested replacing the carpet but expected me to move all my furniture without any assistance. Communication regarding these issues was abysmal. Even after numerous attempts to resolve the problems, there was no accountability or effective response.To add to my frustration, basic logistical necessities like mailbox keys and parking permits were either not provided or mishandled. I was given a faded visitor parking permit that was against PCN rules, forcing me to borrow one from someone else. Despite several requests, Prospect failed to help me obtain a valid permit, leaving me to sort it out on my own and at my expense and they reimbursing only partial amount.Their staff exhibited unprofessionalism throughout the process. When I raised my concerns and requested an early termination of the tenancy due to these unresolved issues, Prospect responded with financial penalties, showing no intention to rectify their failures or meet their obligations.Considering the rent I am paying for this one-bedroom apartment, the service provided by Prospect Estate Agency has been nothing short of appalling. I strongly advise against using their services and hope others do not have to go through a similar ordeal.

Siva · 1 December 2024

★★★★★ 5/5

Trustpilot

Fao: Kurt Owen

Fao: Kurt OwenSince i joined Prospect Lettings Agent (Reading), Kurt has been a god send. Kurt is very thorough, extremely helpful. Kurt took the time out to understand my requirements. Great communication, empathetic and solution focussed. I could not have asked for anyone better when I was going through a stressful period. Kurt always goes the extra mile to help & support you which i admire and am grateful for. Thank you very much for everything, Kurt. You have been an absolute STAR. Nadia

Nadia · 1 December 2024

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to our property manager: Nikki for providing exceptional support throughout our tenancy. From the initial viewing to the end of my lease, Nikki made the entire process seamless and stress-free. Her professionalism and attention to detail were evident at every stage. Any queries I had were addressed promptly, and she was always available to offer guidance and support. I truly appreciated her friendly demeanor and genuine care, which made me feel valued as a tenant. During our stay, there were a few issues that needed addressing, and Nikki ensured that they were resolved swiftly and efficiently. Thanks to her proactive approach, I always felt confident that I was in good hands. Overall, my experience with Prospects has been overwhelmingly positive, and I can’t thank the team enough for making my time at the property enjoyable and hassle-free. I highly recommend their services to anyone in search of a reliable and supportive estate agent. Thank you once again, for everything!

Ahmed · 11 November 2024

★★★★★ 5/5

Google

Nikki has been extremely helpful during our journey, always eager to address and resolve any queries promptly.

S · 5 November 2025

★★★★★ 4/5

Trustpilot

I have always found the team at…

I have always found the team at Prospect helpful, open and professional. They have made getting the new tenants in very easy and straight forward

Nick · 9 September 2026

★★★★★ 5/5

Google

When we left the uk and put our house in the safe hands of Prospect estate agents we were very confident that it would be looked after and we would be informed about anything that came up, we have been well looked after by Nikki Gardener in Wokingham, the communication has been very good, thank you for your continuous help.

Kay · 16 December 2025

★★★★★ 4/5

Trustpilot

My property has been managed by…Kelly Evans

My property has been managed by Prospect Estate Agency for a number of years now. Kelly Evans is the person I always deal with. I am quite pleased with the way she manages my property.

Lorine · 21 February 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 5/5

Google

Nikki Gardner at Prospects Wokingham is an asset to the company!! She has been extremely helpful and gone beyond and above. She even replied to my emails when she was off sick and out of her working hour just to keep me updated on the work! Big Thank You to Nikki!!

Dean · 25 July 2024

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage.

Leo · 13 May 2026

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024

★★★★★ 5/5

Trustpilot

I rented a flat under prospect for a…

I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.

Maisy · 28 August 2024

★★★★★ 3/5

Trustpilot

Prospect: helpful at times but slow and uncommunicative at others

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

Kaiah · 28 August 2024