Prospect Estate Agency Wokingham reviews

★★★★★ 5/5

Google

Very happy with the service from Prospect with helping us organise our new rental house. Really great communication and super attentive. Big thank you to Nikki.

Kirsty · 16 January 2026

★★★★★ 5/5

Trustpilot

I only started renting through Prospect…

I only started renting through Prospect at the end of February and Nikki Gardner has been absolutely amazing, every question or query I have had, she has responded to me straight away and got answers for everything the same day from landlords.

Francesca · 19 May 2026

★★★★★ 5/5

Trustpilot

Very Happy

Found Prospect to be very efficient and professional whilst letting my property in Bracknell.Any issues or problems were quickly solved by Kodie in the office and whilst not letting the property in future I can recommend Prospect to future land lords

MC · 10 September 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner

Nikki Gardner has been our contact for Prospect for a few years. She is professional and efficient. If any issues arise, she responds immediately to deal with our concerns. Her communication is excellent and her service exemplary. I would highly recommend her.

Nana · 14 May 2026

★★★★★ 5/5

Google

Nikki Gardner was always very responsive and helpful. She answered our questions propmtly and accurately, and handled everything with great care and professionalism. We really appreciate her sincere attitude and support thoughout!

J · 6 November 2025

★★★★★ 5/5

Google

Beth murphy is lovely she made sure to keep us updated and push things along when things were going slower and very helpful. also the lady who showed us round the flats was lovely too because we didn’t have a car at that point and she kindly drove us round. the only thing i’d say is don’t use the conveyancers they reccomend.. super expensive

Alex · 19 March 2026

★★★★★ 5/5

Trustpilot

Fantastic property manager

Nikki Gardner manages my flat for Prospect, and she has been absolutely fantastic. She is reliable, professional, proactive, and always keeps me updated, which gives me real peace of mind given I live out of the country. I know my property is in safe hands and I would highly recommend her as a property manager.

Zoe · 18 May 2026

★★★★★ 5/5

Trustpilot

Professional helpful and went out of way

Got to say from first meeting Michael who came to help us sell the house , both himself and Anna have been so helpful , we didn’t know where to start with the whole process after the sad loss of our father , not only did they help sell the house but also to get a solicitor to aid with the difficult process of probate , thank you to you both a true credit to your profession

Simon · 24 July 2026

★★★★★ 5/5

Google

As a landlord I have worked with Prospect for a good many years now and with Nikki Gardner as the property manager for a number of them. Nikki is really easy to work with, has the ability to balance the needs of the landlord with those of the tenant, and is responsive to requests when asked. She isn't afraid to follow up when needed and ensures any issues end in a successful outcome no matter how long it takes. I know I am in safe hands working with Nikki. Thanks, Nikki, for your help and support over the years. Great job.

Richard · 17 April 2025

★★★★★ 5/5

Google

Easy process and really clear properly management with Nikki. Nikki was highly responsive and helped us throughout the process. Highly recommend.

Charlie · 16 January 2026

★★★★★ 5/5

Trustpilot

Nikki is always helpful

Nikki is always helpful! Thank you!

Jingyao · 15 May 2026

★★★★★ 5/5

Trustpilot

Commited to getting the sale

Michael was always quick to respond to any question, we were impressed with the teans commitment.

Julie · 23 February 2026

★★★★★ 5/5

Google

I called up Prospect today regarding a rental I saw on rightmove. This particular property was already well on it's way to being Let. I spoke to Edward Joslin who took the time to take my information and details about what I was looking for. To my surprise within minutes I got a call back and not long after an email with more potential properties! Having dealt with a handful of other agents, some larger some smaller this is by far the best interaction I've had so far. So once again, thank you Ed, greatly appreciated!

Lewis · 25 August 2023

★★★★★ 5/5

Google

Thanks to Prospect Estate Agency in Wokingham. I would like to say a special thank you to Charlotte Morgan and Nikki Gardner, senior property manager. Both of them have always responded to my emails promptly. Nikki has been very helpful and efficient. She consistently provides clear advice and information on different issues in the house. Excellent service!

Amy · 29 October 2024

★★★★★ 5/5

Trustpilot

Customer service review

Beth Murphy was my point of contact at Prospect and whilst we didn’t buy or sell our property through the agency I have to say she was one of the best agents I dealt with. Beth really understood and took onboard what we were looking for and she would keep in contact with me enough for me to know that I hadn’t been forgotten about but not in an overbearing way - we were also able to pick up where we left off from the previous conversation and she was genuinely delighted when I was able to update her to say we had sold and also found something. Whilst I understand there are sales targets and KPI’s… unlike with other agencies I never felt like Beth called just to tick a box or sent me an email about a house that was completely unsuitable just to say she had sent it to X number of people. As a busy mum of three when you are looking for property you need to have agents like Beth who won’t waste your time, will give you measured mature and honest information about the market and houses and just generally appreciate what life can be like. I really enjoyed speaking to Beth - an asset to your company.

Victoria · 21 July 2023

★★★★★ 5/5

Trustpilot

Beth Murphy - the best!

We met Beth at our first viewing a few months ago. She was friendly and extremely knowledgeable about every property she showed us, more than once working later than her normal hours to accommodate our timescales. We did see quite a few properties (!) but Beth was never impatient and made us feel that we needed to be sure it was right for us. Then she efficiently got the ball rolling with solicitors and regularly chased up each party. Although I have no complaints about my selling agents, I just wish I had placed my property for sale with Beth at Prospect!

Alison · 21 July 2023

★★★★★ 4/5

Trustpilot

Prospect Maidenhead sales team - excellent.

Prospect Maidenhead have been excellent in helping me sell my flat in Maidenhead. At all times communication was prompt and effective. They were knowledgeable and realistic about the current market. Helpful at all times.

Hazel · 7 September 2026

★★★★★ 2/5

Trustpilot

I used to be a Tennant with prospects…

I used to be a Tennant with prospects for 6 years. All was well and good throughout the tenancy, a few hiccups through out including tradespersons who lie about work being conducted. however the worst part was at the end of the tenancy where all communications cease, you get ignored for days on end, and you get stung by deductions that are un-reasonable and unjustifiable; especially when you have 6years of excellent property inspection reports and never any warnings or concerns raised. They lie to you and only own up when a subject access request is submitted. Be cautious, keep all emails and communications with them and when it comes to tenancy terminations I advise just use the TDS to support you!

Mat · 17 July 2023

★★★★★ 4/5

Trustpilot

Professional and friendly agents

Prospect have been very professional and friendly whilst organising the tenancy for our flat in Reading. Chira Gavaghan and Beckie Baxter in particular were extremely receptive, attentive, and helpful throughout the entire sign-on process. The only detriment to Prospect's business is their use of GoodLord, who failed multiple times to follow up on referencing, ultimately causing major delays in our signing and a lot of unnecessary worrying regarding our move! Both Chira and Beckie were extremely reassuring during this, and I am grateful for their pragmatism and helpfulness.

Jasmine · 14 July 2023

★★★★★ 5/5

Trustpilot

Great Service

We’ve rented our property through Prospect for more than 10 years and received great service. Our current Property Msnager, Nikki Gardner, is very professional and very responsive to any questions and requests. It’s also been very reassuring to have Joanne Kay, the Senior Manager, as an ongoing point of contact

Paul · 15 May 2026

★★★★★ 5/5

Trustpilot

Nikki from Prospect Wokingham was…

Nikki from Prospect Wokingham was brilliant in helping us sort out our boiler. Really went out of her way. Very professional.

Stephen · 10 August 2026

★★★★★ 1/5

Trustpilot

Shocking lack of care, unaddressed safety hazards, and total radio silence

I moved into a property managed by this agency almost 2 months ago, and the experience has been incredibly frustrating. Despite identifying and officially logging multiple high-priority safety and structural issues on their Fixflo system, the agency has gone completely silent and ignored multiple emails and phone calls.

Mario · 25 May 2026

★★★★★ 5/5

Trustpilot

Prospect manage several of my…

Prospect manage several of my properties, Chloe Reilly, my dedicated property manager is fantastic, capable and always at the end of the phone or email and ready with a solution when needed. I feel Prospect are an integral part of my business. They are the first port of call for the tenants if there are any problems and manage them efficiently and professionally. Prospect make me aware of any legal requirements, especially with the new renters rights bill and I also rely on the check in/ inspection/checkout reports they organise for me.

Phil · 13 May 2026

★★★★★ 5/5

Trustpilot

Lily Sines at Prospect

Lily Sines was my property manager at Prospect. I was in the property for 9 years, Lily was my property manager for the last few years. She is professional, kind and helpful in her dealings with you. She was quick to respond to any issues raised, chase up with whomever she needed to and ensure the work was completed in a timely manner. She always responded to my emails and would call me back if I left her a voicemail message. I can definitely recommend her and hope that she receives the recognition in her role within Prospect, as she is definitely an asset to the company. Thank you for your help and support over the years Lily, it was an absolute pleasure dealing with you.

Andrea · 28 March 2023