Trusted Agent profile · Wokingham
★★★★★
1,785 reviews across 2 platforms
12-14 Broad Street, Wokingham, RG40 1AB
Prospect Estate Agency's office in Wokingham, at 12-14 Broad Street, is rated 4.7 out of 5 across 1,785 reviews on two platforms, including 254 Google reviews rated 4.8.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotReally helpful when moving in and…
Really helpful when moving in and getting all documents sorted. Nikki was really helpful and easy to contact with all parts of the move in process.
Good morning, Great 5 star review for Nikki! Thank you for sharing your experience. Kind regards
5/5
Google"I had a fantastic experience working with Nikki Gardner at Prospect Wokingham when letting a house in Lower Earley. From start to finish, Nikki was professional, proactive, and incredibly knowledgeable about the local market. …
Hello Kashif, Thank you for the amazing 5 star review for Nikki and the feedback on all her … More
5/5
GoogleLike others, I first dealt with Charlotte Morgan, who was my primary point of contact for paperwork and questions prior to signing the agreement, after which Nikki Gardner, my property manager, took the reins and has been liaising between me and the landlord. Both she and Charlotte have always responded to my e-mails promptly and have also called me in more urgent cases. There have been quite a lot of issues with the property, but Nikki has never faltered in doing her best to get them resolved. All communication with Prospect's Wokingham office has bees both friendly and professional and, based on this experience, I can recommend them without reservation.
Thank you for the review!
5/5
GoogleI've been working with this agency as a landlord and can confidently say they are a cut above the rest. Compared to another letting agent I currently use, the team here especially Nikki Gardener has been outstanding. Nikki is efficient, …
Hi Mandi, thank you for taking the time to leave this review and we're very happy to hear that you have been well looked after by Nikki and the team in Wokingham.
5/5
GoogleI dealt with Charlotte Morgan initially, who showed me the property and helped get things set up in terms of the paperwork. Then the property manager Nikki Gardner took over and has been assisting me in multiple other ways, particularly in terms of updating the rental agreement to suit my circumstances and needs, and she also helped me communicate with the landlord. She has been really prompt in replying to emails, and has generally helped to resolve any issues quite quickly. I would recommend both!
Thank you for the five star review. Enjoy your new home
5/5
GoogleI rented my home through this agency, and the process was very smooth. Nikki was professional, friendly, and quick to respond. I truly appreciate her support and highly recommend this agency.
Good morning, Thank you for the great 5 star review for Nikki. We really appreciate it! Kind regards
5/5
TrustpilotProspect is the my agent for the management of my rental apartment.
Prospect is the my agent for the support of the management and care of my apartment in Maidenhead which I rent out. The service is excellent. Emily Cross is the prime manager for my account. She is very understanding, knowledgeable and proactive leading the maintenance, financial and customer contact activities. I am fortunate to have her acting on my behalf. Thank you.
5/5
GoogleProspect have looked after my property Management for over nine years will always good communication and advice. Nikki Gardiner is my most recent manager and is always very help full and gets and problems sorted excellent customer service.
Hello Jan, Thank you for the great feedback for Nikki and for the 5 stars! … More
5/5
TrustpilotBig Thanks to Prospect Reading
Not just want to thank the Prospect Sales Team; a special shout-out to Luke Rolph, Charlotte Salmon and Akansha Misra from Prospect Reading. If you want to sell your property fast, you can count on them. I can't thanks them enough for successfully sold my property at the asking price.
Thank you, Ai Peng Lim, for your lovely review! We're pleased to hear the feedback of your great experience from Luke, Charlotte, and Akansha. Thank you for the 5 stars! Kind regards
5/5
GoogleI had an amazing experience with Charlotte as my estate agent. She was incredibly efficient and helped me view a flat and move in within just 10 days! Her professionalism, dedication, and quick response time made the entire process smooth and stress-free. I highly recommend Charlotte to anyone looking for a reliable and speedy estate agent! The systems that prospect also used to obtain all my information was very easy to use and intuitive.
Thank you for the review! Enjoy your new home.
5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Hello Victor, Thank you for the great 5 star review for Nikki! We really appreciate the feedback. kind regards
1/5
TrustpilotI took employees and colleagues name…
I took employees and colleagues name down. I will not go away. It’s only right that the public should know what they’re getting themselves into before they sign the contract with Prospect. Everyone has a right to a feedback and everyone has a right to their own opinion. What’s the point for a company prospect to hide they’re negative feedback
We are sorry to read that you remain dissatisfied following the end of your tenancy, particularly after renting the property for almost eight years. Your review raises several concerns relating to repairs, maintenance, communication, property viewings, and your deposit. As these matters relate to events over a number of years, and some aspects are currently under review, it would not be appropriate for us to discuss the details publicly. We are aware that our Director of Property Management has spoken with you directly regarding the concerns raised and is currently reviewing the matters discussed and will remain in contact with you as that review progresses. We take all feedback seriously and are committed to investigating concerns fairly and thoroughly. We hope to continue working with you directly to reach a conclusion on the matters raised. Thank you again for taking the time to share your feedback. Prospect Estate Agency
4/5
GoogleI truly appreciate the professionalism and care shown by my property manager, Nikki Gardner. She is very attentive and delicate in handling matters, always making sure concerns are addressed thoughtfully. What impressed me most was her responsiveness, even when I had an issue over the weekend, she promptly replied and helped resolve it without delay. Her dedication and reliability give me peace of mind, and I feel well supported knowing she is managing the property. Highly recommended!
Hello Jonas, Thank you for the 4 star review for Nikki, we're pleased to hear she gives you peace of mind. Many thanks
5/5
GoogleProspect helped me rent out my flat for 12 years. Never any issues. Fantastic and fast service. Nikki Gardner was especially helpful at every required moment. Highly recommend
Hello Andy, Thank you for the lovely review for Nikki. We're pleased to hear she has been very helpful to you. Kind regards
5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Hello Debbie, Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received. Kind regards
5/5
TrustpilotBeth - Wokingham Prospect
Beth at the Wokingham Prospect office was amazing. We have just completed the sale of my dad’s family home as he had moved into a care home. At each stage of the process Beth was there to help and advise, with great success. Beth went above and beyond our expectations and we would definitely recommend using Prospect to anyone selling their home in the area. Thank you
We are sorry to hear of your experience , our Head of Property Management Joanne Kay would be keen to discuss this matter with you, if you can please reach out to her on jkay@prospect.co.uk or 0795 7997966 , alternatively if you can provide us with the property address she will happily contact you.
5/5
GoogleOutstanding service from Charlotte Morgan. Very professional, proactive and responsive at all times. Everything was dealt with efficiently, and the support throughout the process was excellent. Would highly recommend.
Hello Cathana, Thank you for the lovely review for Charlotte. We're glad you had a great … More
5/5
TrustpilotI've been using Prospect for the last 9…
I've been using Prospect for the last 9 months to manage my rental while I'm working abroad. Excellent service, everything handled professionally and quickly without much of my input. Nikki at Wokingham has been a star, keeping me informed and being in control of the day-to-day
4/5
TrustpilotHazel has been a fabulous Property…
Hazel has been a fabulous Property Manager for my rented flat in Reading. She is attentive to detail, responsive, helpful, and extremely pleasant to deal with. Thank you for all of your help, Hazel.
Hello Emily, Thank you for the great review and feedback for Hazel. We really appreciate the 4 stars :) Kind regards
5/5
GoogleI rented my flat through this agency and everything was handled efficiently. Nikki Gardner was professional and kept things moving with clear updates. No issues.
Hello Roberto, Great review for Nikki in our property management team. Thanks for the 5 stars! Kind regards
5/5
TrustpilotWe had a fantastic experience working…
We had a fantastic experience working with Cara from Prospect Winnersh. From the very beginning, she was very professional, knowledgeable, and always willing to go the extra mile to help. She kept us informed throughout the entire process, answered all our questions promptly, and made what could have been a stressful experience feel smooth and straightforward.
Thank you for your wonderful feedback, customer! We're thrilled to hear that Cara provided you with such a fantastic experience, showcasing her professionalism and commitment to quality service. Your recommendation means a lot to us, and we look forward to supporting you again in the future!
5/5
TrustpilotVery happy with our experience from the…
Very happy with our experience from the renting team at Prospect. They are super helpful and thorough. Special thanks to Nikki who is our main point of contact via the landlord. She has been an excellent communicator and responsive to all our concerns/queries. Thank you.
5/5
GoogleDominique is exceptionally good at her job- very professional, articulate and friendly without being too familiar or overbearing! Thank you for showing us three properties but unfortunately they weren’t for us! Prospect are lucky to have you
Hi Sue. Thanks for your review of your recent experience with Dominique. You are correct, we are lucky to have her. Hopefully we can find you a suitable property soon!
5/5
TrustpilotReview for Marina Kisieliovaite
I’ve had an outstanding experience with the property manager for Regis Park, Reading - Marina Kisieliovaite, and she truly deserves recognition. She is consistently helpful, quick to respond, and always ready to find solutions without any fuss. Nothing ever feels like too much trouble for her. Her professionalism, calm approach, and genuine care have made the entire relationship smooth and stress free. I’m genuinely pleased with the service she provides and grateful to have her looking after the property.
Hello Tim, Thank you for the amazing 5 star review for Marina. It's lovely to hear of all her hard work and long may it continue. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect Estate Agency's Wokingham office has 1,785 reviews across two platforms: 254 on Google, 1,531 on Trustpilot (across the whole business).
Prospect Estate Agency Wokingham is rated 4.7 out of 5 across all 1,785 reviews, and 4.8 out of 5 on Google from 254 reviews.
Prospect Estate Agency Wokingham, 12-14 Broad Street, Wokingham, RG40 1AB.
