Prospect Estate Agency Wokingham reviews

★★★★★ 1/5

Trustpilot

Worst letting and Move in experience with Prospect

I recently had a very disappointing experience with Prospect Estate Agency in Reading. From the beginning, their lack of professionalism was evident. The property was handed over in a deplorable condition despite their assurances that it had been professionally cleaned. The mattress was turned upside down to hide its filthy and unhygienic state, the carpets were dirty, and cobwebs were visible throughout the house. Despite raising these issues, Prospect offered only inadequate solutions, such as a small budget for a replacement mattress, leaving me to dispose of the old one myself.Storage areas in the property were filled with the owner’s belongings, severely limiting available space. Additionally, the paintwork in the property was of such poor quality that it stuck to my hands, indicating cheap materials were used. Several other promised amenities were missing or misrepresented. The main issue, the washer was falsely advertised as a washer-dryer, and when confronted, Prospect denied any wrongdoing and offered no remedy.Maintenance was another major failure. The property had a water leak in the bathroom, which has still not been resolved despite multiple contractors visiting the property. The agency suggested replacing the carpet but expected me to move all my furniture without any assistance. Communication regarding these issues was abysmal. Even after numerous attempts to resolve the problems, there was no accountability or effective response.To add to my frustration, basic logistical necessities like mailbox keys and parking permits were either not provided or mishandled. I was given a faded visitor parking permit that was against PCN rules, forcing me to borrow one from someone else. Despite several requests, Prospect failed to help me obtain a valid permit, leaving me to sort it out on my own and at my expense and they reimbursing only partial amount.Their staff exhibited unprofessionalism throughout the process. When I raised my concerns and requested an early termination of the tenancy due to these unresolved issues, Prospect responded with financial penalties, showing no intention to rectify their failures or meet their obligations.Considering the rent I am paying for this one-bedroom apartment, the service provided by Prospect Estate Agency has been nothing short of appalling. I strongly advise against using their services and hope others do not have to go through a similar ordeal.

Siva · 1 December 2024

★★★★★ 5/5

Trustpilot

Fao: Kurt Owen

Fao: Kurt OwenSince i joined Prospect Lettings Agent (Reading), Kurt has been a god send. Kurt is very thorough, extremely helpful. Kurt took the time out to understand my requirements. Great communication, empathetic and solution focussed. I could not have asked for anyone better when I was going through a stressful period. Kurt always goes the extra mile to help & support you which i admire and am grateful for. Thank you very much for everything, Kurt. You have been an absolute STAR. Nadia

Nadia · 1 December 2024

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to our property manager: Nikki for providing exceptional support throughout our tenancy. From the initial viewing to the end of my lease, Nikki made the entire process seamless and stress-free. Her professionalism and attention to detail were evident at every stage. Any queries I had were addressed promptly, and she was always available to offer guidance and support. I truly appreciated her friendly demeanor and genuine care, which made me feel valued as a tenant. During our stay, there were a few issues that needed addressing, and Nikki ensured that they were resolved swiftly and efficiently. Thanks to her proactive approach, I always felt confident that I was in good hands. Overall, my experience with Prospects has been overwhelmingly positive, and I can’t thank the team enough for making my time at the property enjoyable and hassle-free. I highly recommend their services to anyone in search of a reliable and supportive estate agent. Thank you once again, for everything!

Ahmed · 11 November 2024

★★★★★ 5/5

Google

Nikki has been extremely helpful during our journey, always eager to address and resolve any queries promptly.

S · 5 November 2025

★★★★★ 4/5

Trustpilot

I have always found the team at…

I have always found the team at Prospect helpful, open and professional. They have made getting the new tenants in very easy and straight forward

Nick · 9 September 2026

★★★★★ 5/5

Google

When we left the uk and put our house in the safe hands of Prospect estate agents we were very confident that it would be looked after and we would be informed about anything that came up, we have been well looked after by Nikki Gardener in Wokingham, the communication has been very good, thank you for your continuous help.

Kay · 16 December 2025

★★★★★ 4/5

Trustpilot

My property has been managed by…Kelly Evans

My property has been managed by Prospect Estate Agency for a number of years now. Kelly Evans is the person I always deal with. I am quite pleased with the way she manages my property.

Lorine · 21 February 2026

★★★★★ 5/5

Trustpilot

Professional

Prospect have been our agent. Amanda Jenkins and Stefano Aloi are professionals for the processing with helpful advices and high efficiency. Would like to give 5* recommendations. Thanks so much.

Mabel · 28 July 2026

★★★★★ 5/5

Google

Nikki Gardner at Prospects Wokingham is an asset to the company!! She has been extremely helpful and gone beyond and above. She even replied to my emails when she was off sick and out of her working hour just to keep me updated on the work! Big Thank You to Nikki!!

Dean · 25 July 2024

★★★★★ 5/5

Trustpilot

Very professional experience at…

Very professional experience at Prospect Letting Agents in Reading. We have personally had the pleasure of working with Lily Sines who has been excellent with regards to making sure that she is always there for us by email or phone should we have any queries. Lily is very professional, helpful, knowledgeable and goes over and above to make sure you have any questions answered in a timely manner. Lily is a credit to Prospect Letting Agents.

Susie · 12 November 2024

★★★★★ 5/5

Trustpilot

Re: Ashleigh Ackermann (Letting)

Prompt response to any maintenance issues and comprehensive feedback gives me full confidence in the letting team which is very important since I live abroad.

K.M.Spicer · 20 August 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage.

Leo · 13 May 2026

★★★★★ 5/5

Trustpilot

Great experience because of Bernadette!

We recently sold our flat in Reading with Prospects. The whole process took close to a year but Bernadette Martin at Prospects was an absolute gem and made the process that little bit easier. Excellent communication (there was an awful lot of back and forth). She always let us know what was going on, chased answers more times than I can count and helped with any issues we had post selling the house. If you’re selling a house - I’d only be recommending Prospects because of Bernadette and how much easier she made the whole process.My only negative comment is to NOT use one of the solicitors they recommend (Melia Mumford). They were by far the worst solicitors I have dealt with. Emails not replied to for weeks, despite their ‘10 working day turn around’. Would not recommend these solicitors to anyone.

Jennifer · 5 September 2024

★★★★★ 4/5

Trustpilot

Beth Murphy was great

Prospect (specifically Assistant Manager Beth Murphy) just completed a sale for us of a 4 bedroom property in Finchampstead. Beth gave a pretty good presentation to win our trust at the outset and we went with Prospect over several other Estate Agencies. There were a few wobbles along the way when the eventual buyers were struggling to sell their own home but Beth was great at communicating and kept the process moving along - ultimately to a completion not far short of our asking price (and in excess of what some other agencies suggested we could get). I have no hesitation in recommending Beth and Prospect.

Sean · 1 September 2024

★★★★★ 5/5

Trustpilot

I rented a flat under prospect for a…

I rented a flat under prospect for a year and have recently existed due to person reasons however prospect were nothing but informative and helpful in the exit of lease. our property manager was Vicky Crispp and during the course of the tenancy was nothing but helpful, she arranged with the landlord new sofas coming to the house due to our old ones being broken, she had the extract fans fixed and was very speedy in helping us get our deposit back due to a delay from the landlord. I would like to thank Vicky and prospect for all there help while I rented the property and say thank you for all the support they gave when existing contract.

Maisy · 28 August 2024

★★★★★ 3/5

Trustpilot

Prospect: helpful at times but slow and uncommunicative at others

Prospect is renting a property in Frimley (Camberley) to us. We found that at times when we needed to pay money or they needed us to do some paperwork urgently then they were very quick to communicate. But when we needed something from them such as a broken Goodlord link making it hard to complete our references, then they were unable to help. They were also very slow to produce the tenancy agreement and I had to call to chase them up several times, then they expected us to complete our steps quite quickly. However, we have managed to get to the point of renting and everything else has gone fine. In particular Edward Joslin has been helpful in giving us the information required to rent the property.

Kaiah · 28 August 2024

★★★★★ 5/5

Trustpilot

Outstanding Service

I have been renting my property for 11 years, with Prospect being the managing agent since January 2024, and working with someone who I can trust to handle everything professionally and in a timely fashion is extremely important to me. Fortunately, having Nikki Gardner as my property manager means that I do not have to worry about anything, always receive excellent service, and I cannot praise her highly enough.

Elliott · 21 May 2026

★★★★★ 4/5

Trustpilot

Prospect has been managing my flat in…

Prospect has been managing my flat in Bracknell for many years, with Kodi Brooks now being the property manager. She has assisting me with repairs and insurance claim which is appreciated as I do not live in the UK. She has also assisted is my trying to understand the MY HOME system which I find difficult especially being unable to actually speak to anyone working for MY HOME. Thanks so much for your assistance KODI - much appreciated. LINDA GODECKE

Linda · 24 February 2026

★★★★★ 5/5

Trustpilot

Fantastic first time buyer experience

As first time buyers who recently made an offer on a property we found through Prospect, we could not recommend them more highly. From the very first calls, Toby H has made it a brilliantly smooth and stress free process, always answering calls & emails expeditiously and has been an absolute pleasure to deal with.And a special thanks to Katie H for showing us around several properties. Her professionalism, attentiveness and personable nature make her a credit to the company.

Arty · 17 August 2024

★★★★★ 5/5

Trustpilot

Above and beyond property management

Prospect have been my letting agency for the last 10 years and my lettings manage Nikki Gardner is second to none.

Paul · 13 May 2026

★★★★★ 5/5

Trustpilot

I had a great experience buying with Prospect

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less stressful.

Anjila · 30 June 2026

★★★★★ 5/5

Trustpilot

Great communications and organising ability

I am writing to thank Ashleigh Ackermann from prospect estate agents especially for her effort organising some repairs and maintenance requirements at the house I am renting as a tenant.

Andrew · 21 February 2026

★★★★★ 5/5

Trustpilot

I use Prospect to manage my rental flat…

I use Prospect to manage my rental flat in Reading as I live away in the North of England. They do an excellent job always attentive and alert me of any issues or deal with my queries very promptly. Vickie is my manager of the property and she does a great job and I feel very reassured the flat is in safe hands. Great value service would highly recommend Prosoect in Reading for any property management.

Matt · 12 September 2024

★★★★★ 5/5

Google

Many Thanks to Prospect Estate Agency in Wokingham. A special thank you to Nikki Gardner and Charlotte Morgan. We had a great experience communicating with them and we always received prompt response to all our queries and clarification. Nikki has been always been very efficient and helpful. She consistently provided relevant information and resolution whenever we raised a query or reported any issues in the house. Thanks for the excellent service.

Subramaniam · 27 November 2024