Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe chose Waterfalls to sell our home as they went above and beyond from the first contact and stood out from the rest because of this. All the staff were professional and effective always friendly and efficient, turning things around in a timely manner. Matt Parr dealt with our sale and was exceptional throughout. We would recommend waterfalls Estate Agents without hesitation.
Anil · 19 June 2017
Agent replied · 17 June 2024
Dear Anil, many thanks for taking the trouble to write a review of your experience using Waterfalls to sell your house. We are thrilled that you felt so pleased with the service you received and will pass on your comments to Matt. We wish you all the best in your new home. Thank you for using Waterfalls to help you move.
★★★★★ 5/5
GoogleLilly, is amazing at her job and professional highly recommend.
Jem · 18 November 2024
Agent replied · 11 December 2024
Dear Jem *
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.
Vincent · 18 June 2021
Agent replied · 17 June 2024
Thanks Catherine, very kind of you to write your review, and I'm delighted Shona could help. Good luck with the move! Best wishes, Andrew Waterfall
★★★★★ 5/5
GoogleCan't recommend Waterfalls, and in particular Anna, highly enough. We have just brought a property through them and as first time buyers they were fantastic at talking us through the process and keeping us updated along the way. A very professional and friendly service.
Natalie · 19 June 2018
★★★★★ 5/5
GoogleKevin in the Woking office was a breath of fresh air. Incredibly personable and made the whole process so much easier. Thoroughly looking forward to moving into our home, and would recommend Townends to anyone!
Jamie · 18 June 2021
★★★★★ 5/5
GoogleWe recently sold our Woking property through Waterfalls, after being impressed in buying it through them a few years before. The entire team provided excellent service throughout, they managed to quickly find buyers and managed the post sales process really well. Would definitely recommend.
Andrew · 18 June 2022
Agent replied · 17 June 2024
Thank you Andrew, I'm glad it all worked out well (again!) - best wishes for the future, Andrew Waterfall
★★★★★ 5/5
GoogleGreat service by Rich & Max
Shehryar · 12 December 2024
Agent replied · 9 January 2025
Hi there,
Thanks for the 5* wishing you all the best, Claire
★★★★★ 5/5
GoogleVery pleased with the service provided. House was successfully sold.
Tara · 19 June 2018
Agent replied · 17 June 2024
Many thanks for your review! Kind regards, Natasha Fuoco
★★★★★ 5/5
GoogleWe rented a house for 3 three years through waterfalls and have always found everyone to be extremely helpful and professional. Apart from once during our quarterly inspection where I was told it was unacceptable to have leaves in my garden in October after the trees lost their leaves, perhaps I should have been stood under then tree with a bucket to catch the leaves as they fell. Anyway, recently the boiler broke and Bel, the property manager, was great at trying to get it fixed as quickly as possible and even offered us the use of her shower while we waited as we had no hot water. It was very kind of her and is the true definition of going above and beyond. Thank you to everyone at Waterfalls for a stress free rental experience!PositiveProfessionalism
Kirstie · 26 August 2021
★★★★★ 5/5
GoogleAlways polite and professional. Thanks Matt, Steve and Anna!
Faye · 19 June 2018
Agent replied · 17 June 2024
Hi Faye, Thank you for taking the time and trouble to review our service, we are thrilled you had a good experience dealing with Waterfalls and wish you the very best of luck and happiness in your new home.
Kind regards, Natasha Fuoco
★★★★★ 5/5
GoogleThis review is for Bianca Rose. We couldn't have wished for better service we were kept updated every step of the way in a professional and friendly manner throughout the process. We would not hesitate to recommend Bianca Rose. Thank you.
Andrew · 19 June 2018
★★★★★ 5/5
GoogleReally great service from Stirling and Anna.... always quick, very professional and always with smile 😃 …
David · 28 July 2025
★★★★★ 5/5
GoogleScarlett has been very helpful in communicating with ourselves, any problems we had prior to moving in Scarlett got straight on the phone to the Landlord to help sort things out for us. I would definitely recommend using Townends.
Rio · 19 June 2018
★★★★★ 5/5
GoogleVery helpful and caring. Wouldn't want to buy or sell with anyone else. Anna went above and beyond to help get our purchase completed.
Ben · 18 June 2022
★★★★★ 5/5
GoogleJust like to personally thank Bianca for all her hard work in selling out property with all the Probate problems and chain problems but getting us all through the process with speed and total professionalism. Much appreciated. Thanks.
Patrick · 19 June 2018
★★★★★ 5/5
GoogleWe are returning clients and Anna is professional to the core! Thanks again
Bianca · 18 June 2023
★★★★★ 5/5
GoogleWe recently enlisted Waterfalls to sell our house.
It was the best decision ever made.
In woking there are some estate agents that are not the most honest of people who promise the world & more money for your property but just dont manage to pull it off. You can be rest assured you will only ever hear honest & sound advice from the team at Waterfalls.
While they are all very friendly & efficient we had a lot of contact with Matt who is amazing. He was on the ball all the time & didnt miss a trick.
We were so pleased with our outcome we recommended them to our neighbours. They sold in 2 wks ! another local agency had the very same house on the market for 7 months without any success.
this speaks for its self
A HUGE thank you to the team.
Sam · 18 June 2020
★★★★★ 5/5
GoogleThe process was very smooth and the advice and guidance they shared was very helpful! I would definitely recommend Waterfalls
Ali · 18 June 2022
★★★★★ 1/5
GoogleWorst agency in th world!! Stay well away.As a landlord they allow my tenants to breach their contract. I don't allow pets they let 3 dogs stay in my 1 bed flat and an extra tenant and then have the gaul to tell me that they cant do an inspection as the tenants need peace and tranquillity when they are breaching their contract. They never reply to emails or calls. Some of the staff are so clueless you may as well employ chimps. NEVER EVER USE TOWNENDS.if minus points were available they would get it
Also their fees are ludicrous and they over charge for everything. Their own handyman couldn't even measure a washing machine correctly. Stay well away if you are a landlord. If a tenant go for it as they let you destroy property and breach contracts as you need a peaceful life!!
Sarah · 19 June 2019
★★★★★ 5/5
GoogleMatt was fantastic throughout our sales process and also in our purchase. We will use Matt on all of our future sales.PositiveResponsiveness, Quality, Professionalism, Value
Simon · 18 June 2021
★★★★★ 5/5
GoogleWhilst trying to find a flat to rent I contacted various agencies in Woking . By far the best were Townends, primarily due to Anna, who came back to me immediately, was always at the flats before me, always knew detail of each flat and was just extremely professional and friendly ! Big thank you to her for finding me a great flat for me and my son. Would highly recommend !PositiveResponsiveness, Professionalism
Stefanie · 18 June 2021
★★★★★ 2/5
GoogleRented a property through this company. Communication was slow and on same parts we were chasing them to complete parts of the process. When we had some issues with the property that needed work we had to chase several times. Now using a local company and they are really swift and proactive! Improvements needed from waterfalls.
Sebastian · 18 June 2023
★★★★★ 1/5
GoogleAvoid renting with them if there is lady called Liz Owen involved with the property you are planning to rent . We moved out last August and still no deposit back she is hiding and the agency is doing nothing about it .All they did was rolling yes and saying well we know it’s difficult with Liz we have lots of complaints about her .
Galya · 18 June 2022
★★★★★ 5/5
GoogleWaterfalls were very helpful throughout the process and gave good, commercial advice to us as a seller. Matt was particularly helpful and, in summary, we were very pleased with their overall work.
Steven · 19 June 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
