Stirling Ackroyd reviews

★★★★★ 5/5

Google

As a tenant, I've been through some rather horrendous experiences with estate agencies in Woking and am always weary when dealing with them. Waterfalls turned out to be a pleasant surprise when I moved into my newest property! They manage it and when there are issues, they get dealt with fairly quickly. The team in the office is lovely and I look forward to my quarterly inspection visits :) From a tenant's perspective I give them a definite thumbs up - one of the very few good estate agencies in Woking.

Maky · 19 June 2018

★★★★★ 5/5

Google

Having instructed Waterfalls to sell our house, I cannot praise them more highly. From the initial consultation and valuation of our property, right through to the exchange of contracts the whole team worked tirelessly and efficiently to find a suitable buyer as quickly as possible. Once achieved, a special mention should be given to Matthew Parr for his persistence in ensuring the the legal and financial elements were kept on track to achieve a swift exchange which for us was an essential requirement. In my experience, Waterfalls have set the standard to which all other Estate Agents should aspire.

Tim · 19 June 2017

★★★★★ 5/5

Google

Great support and guidance from Kate.

Esteban · 10 August 2025

★★★★★ 5/5

Google

Excellent service.We bought our first home through Waterfalls Woking.Special Thanks to Steve Mantell for all the prompt response to all our queries and for handling all communication with seller smoothly. Thanks

Merrin · 19 June 2017

★★★★★ 5/5

Google

Excellent estate agent! Brilliant service from start to finish and in particular Kevin was very good, helpful and always available for any advice. Have tried many different estate agents in the past who were all poor so it as a breath of fresh air to recieve this customer service and support. Thanks you so much 10/10

Matt · 18 June 2020

★★★★★ 5/5

Google

Anna in the Woking office was always available and help me a lot when I was looking for a place to live in Woking. She made the whole process really easy and even managed to speed up my move to the property. I recommend Townends and specially Anna to anyone!PositiveProfessionalism

Víctor · 26 August 2021

★★★★★ 5/5

Google

We were delighted to find the house we were interested in buying was managed by Waterfalls and we are very happy with their service. Our agent has been Anna. Approachable, friendly, efficient and reliable. We really appreciate her experience and knowledge. A real asset in the whole process. Helen

Helen · 23 July 2023

★★★★★ 1/5

Google

55 Park heights, constitution hill, Woking Surrey GU22 7RT ⚠️AVOID AT ALL COST⚠️ Waterfalls Woking's Furnished Property Nightmare: Deceptive, Unsanitary, and Grossly Negligent Waterfalls Woking's furnished property rental was an utter nightmare, and I cannot emphasize enough the extent of their deception and gross negligence. I implore all potential renters to steer clear of this agency, as they have demonstrated a complete disregard for basic living standards and tenant welfare. From the moment I stepped into the property, it became evident that Waterfalls Woking's definition of "furnished" was nothing short of a cruel joke. The furniture provided was beyond salvageable, with broken legs on chairs, wobbly and unstable tables, and mattresses that were not only uncomfortable but also shockingly stained with what appeared to be blood. It was an unsanitary and repugnant discovery that left me feeling violated and disgusted. As if the deplorable furnishings weren't enough, the entire property was riddled with extensive mold infestation. The sight and smell of mold spores infiltrated every nook and cranny, posing a severe health hazard and creating an environment that was not only unpleasant but also potentially dangerous. Waterfalls Woking's complete lack of maintenance and neglect in addressing this critical issue is a clear display of their indifference towards tenant safety and well-being. Furthermore, the carpets in the property were beyond redemption. Deeply embedded dirt, stains, and filth covered every inch, making them unsightly and unsanitary. It was evident that Waterfalls Woking had neglected any form of cleaning or maintenance, leaving tenants to endure an environment that was not only visually repulsive but also a breeding ground for bacteria and allergens. To compound the horrors, the broken door latch not only compromised the security of the property but also exposed tenants to potential dangers. Waterfalls Woking's failure to address this fundamental security flaw showcases their utter disregard for the safety and peace of mind of their residents. When I brought these distressing concerns to Waterfalls Woking's attention, their response was shockingly dismissive and nonchalant. They refused to take responsibility for their deceitful practices, demonstrating a complete lack of accountability and professionalism. Their unethical conduct and lack of integrity are a clear indication that they prioritize profits over providing a habitable and safe living environment. In conclusion, I strongly caution all prospective renters or buyers against engaging with Waterfalls Woking. Their deceptive practices, unsanitary conditions, and negligent maintenance make them unworthy of any tenant's trust. Seek out reputable and ethical rental agencies that prioritize the well-being and satisfaction of their tenants. Waterfalls Woking's furnished property rental was nothing short of a horrifying nightmare, and it is my sincere hope that others can avoid the distress and disappointment that comes with their deplorable services. Regards Elz

Elias · 23 July 2023

★★★★★ 5/5

Google

Its very difficult to find genuine and honest estate agents these days and I have to say, after multiple tries with different agents, I was pleased with the services offered by Waterfalls and Matthew Parr. We managed to complete the deal and appreciate the openness of communication when you are going through a lot of emotions. I hope you keep the same level of service as you grow. Cheers

Sapan · 18 June 2020

★★★★★ 5/5

Google

Really helpful staff who went the extra mile to keep our chain going. Anna was brilliant. We wouldn't hesitate to use them again.

Giles · 19 June 2018

★★★★★ 5/5

Google

We had a really good experience with Waterfalls at the end of last year when they dealt with our sale and purchase. Our agent Steve Mantell was brilliant, always at the end of the phone to help with anything we needed and really kept the process going, especially during the stressful moments. Highly recommended.

S · 19 June 2017

★★★★★ 5/5

Google

Just sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.PositiveProfessionalism

Claire · 18 June 2021

★★★★★ 5/5

Google

We had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!PositiveResponsiveness, Quality, Professionalism

Joni · 18 June 2021

★★★★★ 5/5

Google

Just completed on house purchase. Waterfalls were great. Many people have a dim view of exactly what value estate agents add to the process. Well we can say Waterfalls has provided a much-needed human channel to an emotive process that can sometimes be easily disrupted by the rather dogmatic but necessary legal channel.

Richard · 19 June 2017

★★★★★ 5/5

Google

Waterfalls were the agents acting on behalf of our sellers. They were fantastic to deal with offering a personal and professional service. The agent we dealt with (Anna Doyle) was superb at keeping us up-to-date with any developments further up the chain and chasing up any outstanding queries. Highly recommended.

Edward · 19 June 2018

★★★★★ 5/5

Google

Really pleased with the service from Anna who supported through my sale. I had regular updates from her and the team, and she went over and above for my buyer. I would use them again.

Yvette · 20 November 2023

★★★★★ 5/5

Google

Fantastic service from the start. Communication on point. Everything done in a timely manner. 10/10

Piers · 20 November 2024

★★★★★ 5/5

Google

We moved to Woking from Spain and we did the whole process from afar. Scarlett was great in answering any questions we had. She took the time to do a video chat with us so we could see the place and always made herself available! Recommend.

Melissa · 19 June 2019

★★★★★ 5/5

Google

The communication was excellent from start to finish, and we are extremely pleased with our overall experience. Lily provided valuable assistance and consistently responded promptly to any questions or inquiries we had

Manas · 20 November 2023

★★★★★ 5/5

Google

Moved from Ireland to Woking last month. Max at Woking townends was so helpful from start to finish with helping me and my partner find the right home at the right price. Due to sorting the rented property from outside the country during COVID, Max gave us many pictures and videos and reassured us of the quality of the lease. He assisted us throughout the referral process and had the property ready for us upon arrival. Max and the rest of the team at Townends (Rich and Zac) helped us in the final stages of getting the property as well as moving our bags with us to the new lease. They were all genuine, kind and very helpful lads who were with us from start to finish of our move. Have and will continue to recommend to family and friends. 10/10PositiveResponsiveness, Quality, Professionalism

Cian · 18 June 2022

★★★★★ 5/5

Google

Outstanding service every step of the way! Right from the get-go, the valuation, sales strategy, sale process and exchange process were all above and beyond my expectations. Always on top of their game, and keeping us informed. Worked very effectively with counterparts up and down the chain, and with the solicitors. Excellent at keeping up the momentum. I'd recommend them to anybody.

Chris · 19 June 2018

★★★★★ 5/5

Google

A great personal experience from start to finish. Our agent Matt Parr was great, always available for questions and went out of his way to help us. Everyone in the office seemed genuinely happy for us when we picked up the keys to our new house!

Allan · 19 June 2018

★★★★★ 5/5

Google

Excellent service throughout the process. A number of potential tenants were brought to my attention in a very short space of time. Good feedback. Thank you.

Peter · 18 February 2024

★★★★★ 5/5

Google

Bianca Rose was instrumental in the selling of my father's house. Throughout the whole selling process she gave exemplary service, acting in a friendly, efficient and professional manner. I would thoroughly recommend her and Waterfalls to anyone considering a house sale. Thank you again Bianca.

Carol · 19 June 2018