Stirling Ackroyd Woking reviews

★★★★★ 5/5

Google

We recently bought a house through Waterfalls. Having dealt with numerous estate agents during our search, I was immediately struck by a difference in the way Waterfalls operate. They are more professional and more personalised in their approach. They ensured that updates were shared amongst the team, so that whoever I spoke to, they knew our situation. They knew their properties well and got to know our needs, working hard to connect the two. Having found us a fantastic house, they then managed the process of negotiation and beyond very well. We wouldn't hesitate to sell our property through Waterfalls when the time eventually comes around.

Brooke · 19 June 2017

★★★★★ 5/5

Google

Our experience with Scarlett was very professional and enjoyable. She took the time to listen to what we were looking for and was always available when we needed her.

Scarlett · 19 June 2019

★★★★★ 5/5

Google

We have received an excellent service, particularly from Shona West, who has been absolutely amazing.

Geraint · 20 November 2023

★★★★★ 5/5

Google

Reassuring and helpful staff at Waterfalls who made our stressful moving experience bearable. Matt and Steve, very happy to assist with queries bringing a touch of humour to the proceedings. Anna and Rachael very efficient, supportive, patient and kind. Thank you to you all.

Linda · 19 June 2017

★★★★★ 5/5

Google

Anna Doyle was very professional and communication was very good.PositiveResponsiveness, Quality, Professionalism

Julia · 18 June 2022

★★★★★ 5/5

Google

Matt has been absolutely lovely and professional whilst selling our house. He is genuine and works hard - a truly lovely guy!

Michelle · 18 June 2020

★★★★★ 4/5

Google

Matt at Waterfalls provided a professional, personal service, offering honest advice and regular updates on the sale of my property. He was a pleasure to deal with and did all he could to ensure that things moved forward as quickly as possible.

Richard · 19 June 2018

★★★★★ 3/5

Google

We let our property our through Waterfalls, Woking. Very disappointed with their services because they were not proactive or communicative and didn’t seem to care. I would not recommend them at all. Sounds like the sales side of their business is much stronger than the lettings side. 😞 …

SP · 18 June 2023

★★★★★ 5/5

Google

A troublesome sale that was made so much easier to cope with by the amazing staff. They went over and above the call of duty. A very professional service from start to finish combined with a personal touch - excellent customer service.

Hazel · 19 June 2016

★★★★★ 5/5

Google

We wanted to take a moment to express our deepest appreciation for your exceptional assistance in helping us find and purchase our new home. Your expertise, guidance, and unwavering support were instrumental in making this significant milestone a reality. Matt, Anna and Lily have been great!

Monty · 23 July 2023

★★★★★ 5/5

Google

Excellent service throughout. Advice on preparing the property for sale, marketing, price achieved and management of the process, were all exemplary. Highly recommended.PositiveResponsiveness, Professionalism

Martin · 18 June 2022

★★★★★ 5/5

Google

I'd like to express my gratitude to Max and Richard for their excellent services in helping me to find an accommodation in Woking in a short period of time. They are patient in answering all my questions while handling the tenancy agreement and other paper works. They are professional, helpful and efficient. Thank you very much!

Jenny · 18 June 2022

★★★★★ 1/5

Google

Lettings Awful service. Eille Lawrence is difficult to deal with. Eillimoo is not honest and frustrating. Avoid all cost worst agency in woking

George · 19 June 2017

★★★★★ 5/5

Google

Very pleased with the service provided by Anna Doyle. All very warm and very touching. Would definitely recommend her.PositiveResponsiveness, Quality, Professionalism, Value

Jasmin · 18 June 2022

★★★★★ 5/5

Google

Thank you Scarlett for all the help you have given me in finding my ideal home. Would definitely recommend

DK · 19 June 2019

★★★★★ 1/5

Google

I don’t recommend them to anyone.

Beatriz · 14 April 2025

★★★★★ 5/5

Google

Despite a drawn out purchase due to issues with our sale the team at Waterfalls never stopped helping us and we managed to move into our dream home with their support. They are a very nice team, very down to earth and none of that annoying 'young estate agent flash' that people complain about. I can fully recommend them for their customer service and knowledge of the property market.

Jason · 19 June 2016

★★★★★ 5/5

Google

Absolutley amazing service. We bought a property with them, the process was well explained and easy. The team were very professional and they kept us updated. I would very much recommend, and I will for sure use them again in the future!

Kat · 18 June 2023

★★★★★ 5/5

Google

Shona looked after me through the whole process of becoming an "accidental" landlord. Waterfalls have great links to their maintenance contractors and the whole process for me of renovating my property for letting was smooth. I was well informed throughout.

Andrew · 18 June 2023

★★★★★ 1/5

Google

the worst Estate Agency out there in woking, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again.

J · 18 June 2023

★★★★★ 5/5

Google

I recently completed a property purchase with Waterfalls and they were very friendly, helpful and efficient throughout the whole process. Would highly recommend.

Leanna · 18 June 2021

★★★★★ 5/5

Google

What a smooth transition. As first time buyers we were really happy and informed through every stage of the process by Mr. Matthew Parr. Professional and efficient! Thank you!

Nickolai · 19 June 2019

★★★★★ 5/5

Google

We used Waterfalls to sell our flat after having a great experience with them when flat searching. I would definitely recommend them - they're not your usual estate agents! Not only are the team dedicated and friendly to deal with, but all the extra touches really make a difference in the service. Can't thank them enough!

Rachael · 18 June 2020

★★★★★ 5/5

Google

After viewing many properties and let’s just say some less than capable agents it was a breath of fresh air meeting Shona! Knowledgable, friendly, kind and extremely helpful with my move. A Swift and speedy procedure with waterfalls keeping me informed throughout the process.

Tara · 18 June 2022