Trusted Agent profile · Woking
★★★★★
254 reviews across 1 platform
44 Commercial Way, Woking, GU21 6HW
Stirling Ackroyd's office in Woking, at 44 Commercial Way, is rated 4.5 out of 5 across 254 reviews on 1 platform, including 254 Google reviews rated 4.5.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
2/5
GoogleNot the most friendly staff, they have quite a few nice properties but didn't seem to be interested in us purchasing one, we really had to insist hard.
Sorry to see your review Arnaud, but I can't see that we've had any dealings with you since 2011! Has something happened since then? I just left a message for you, hope we can clear this up. Best regards Andrew Waterfall
5/5
GoogleFantastic service and friendly people, Will definitely be using them again in the future and will be recommending them highly to friends/family members.
Hi Jessica, thank you so much for taking the time and trouble to review the service you received from Waterfalls Sales & Lettings in West Byfleet. Its so lovely to have positive feedback and we are glad you had a great service with us. We wish you all the best in your new home and look forward to being of help to you in the future. Thanks again, kind regards, Natasha Fuoco
1/5
GoogleI will not be using Waterfalls after reading some of these comments. Some peoples experience with them is truly disgusting and not acceptable. I’m going elsewhere!
1/5
GooglePlease be aware this company is very good at taking deposits. But wait until you try to get it back.we are in the process of taking them to court. Please everyone they are very good at getting you what you want. Hope every one is happy when they decide to move.
5/5
GoogleThe team were brilliant helping us sell our house in Woking. They were always professional and helpful.
Thanks for your kind review Martin, we were delighted to act for you & Mrs Congreve in the sale of the house again, and we all hope you're very happy in your new home. Best wishes, Andrew Waterfall
5/5
GoogleRented a property through waterfalls for 18 months, Received a great service start to finish, Bel the property manager dealt with any and all issues I had during my time in the property with great service so thank you to her!PositiveProfessionalism
5/5
GoogleI get a fantastic service from Waterfalls lettings and especially from Lyndsay who is always most helpful .
Dear Gordon, thank you for taking the time to review our property management service. We are thrilled that you are happy with the service levels you receive from us, and in particularly from Lyndsay - we will pass your kind words over to her. Thanks again, Natasha Fuoco
5/5
GoogleThe sale and aftercare team were professional and understanding of our needs. They made our journey to a new home worry free, which made us focus on other aspects of the move. Highly recommended.PositiveQuality, Professionalism
5/5
GoogleVery helpful throughout the process, stayed involved and guided us as needed. No real issues at all!
Hi Alex, thank you very much for your positive review of Waterfalls Sales & Lettings West Byfleet - we are delighted that your experience was a good one, and that you felt looked after. We wish you well and look forward to being of service again one day! Kind regards, Natasha Fuoco
5/5
GoogleWas looking to rent in the Woking area, was very impressed with the knowledge Jordan showed, nothing was to much trouble. As a first time tenant I was slightly nervous but was put at ease by Jordan as he explained the process in simple terms. First rate service, thanks.
5/5
GoogleExceptional service and support - thank you especially to Lyndsay for being so brilliant! Highly recommended!
Hi Teresa, Many thanks for your 5 star review of our Lettings Dept. We will pass your kind words on to Lyndsay! Thanks again and all the best. Kind regards, Natasha Fuoco
5/5
GoogleTireless dedication, endless positivity and successful results!PositiveProfessionalism
Thanks Linda, very much appreciate your kind words! Best wishes, Andrew Waterfall
4/5
GoogleOffice and staff are wonderful and friendly, dealt with a query promptly. At times it feels that some staff are a little rushed, but don't let that put you off.
5/5
GoogleWith Kevin's excellent assistance in the sale of our property we went from initial marketing to completion in an amazingly short time. The whole process was professionally handled and would highly recommend.PositiveProfessionalism
1/5
GoogleI thought this company was professional and polite, at first. However I have received a severity of issues since. I'm having immense trouble retaining back my deposit, and having to endure more stress by taking matters further via legal proceedings.
4/5
GoogleVery friendly and professional staff.
Hi Aksana, thank you for taking the time to review Waterfalls Sales & Lettings. I'm glad you found our staff to be friendly and professional. Kind regards, Natasha Fuoco, Partner
1/5
GoogleVery unprofessional in every aspect of the business. Poor communication, use another company.
1/5
GoogleLack of care in regard to the tenant. Slow to respond (if ever). They only have urgency to deal with something if it benefits them in some way.NegativeQuality
4/5
GoogleIn the short time we have had Bel Smith as our property manager we have found her to be both professional and responsive and quick to resolve problems.PositiveResponsiveness, Professionalism
1/5
GoogleOmg shocking pictures…. Won’t be using their services that’s for sure
5/5
GoogleI rent a property through Waterfalls and deal mostly with Bel Smith, the property manager. She is always very professional and efficient. Highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleWe had a really good agent in Anna, who moved quickly so we could secure our property and move in swiftly. Excellent customer service and feedback.
5/5
GoogleThey made an almost impossible situation work, and they did it with kindness, honour, and charm. Thank you from the bottom of my heart.
5/5
GoogleWaterfalls manage our rental property in Woking and provide excellent service. We particularly appreciate the efforts of Property Manager Lyndsay Sargent, who helps ensure a happy tenancy for the tenant and ourselves.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's Woking office has 254 reviews across 1 platform: 254 on Google.
Stirling Ackroyd Woking is rated 4.5 out of 5 across all 254 reviews, and 4.5 out of 5 on Google from 254 reviews.
Stirling Ackroyd Woking, 44 Commercial Way, Woking, GU21 6HW.
