Stirling Ackroyd reviews

★★★★★ 5/5

Google

We have just brought a house through Waterfalls and have been very impressed with the level of service received. Matthew Parr has been outstanding and was able to deal with everything that came up during the purchase and was even able help us out by pushing through the sale of our existing property so that we could complete. Thank you Matt and everyone at Waterfalls.

Charlotte · 19 June 2019

★★★★★ 5/5

Google

We have been renting through Waterfalls now for the past 4 years and I must say that their professionalism shines through particularly with our personal advisor Lyndsay Sargent who has been a rock since we moved in. Any issues (if they crop up) have been swiftly dealt with such that we would thoroughly recommend Waterfalls to anyone wishing to rent within the Woking area. Cannot fault.

Alan · 19 June 2018

★★★★★ 5/5

Google

We cannot be more satisfied with the service of Waterfalls. in these four years renting our flat, we have been through some troubles in the flat maintenance and we could always rely on Lyndsay to solve them in a quick and efficient way. We are really happy in our home, thanks to the excellent and professional attention that we always received in every occasion. Thanks Lyndsay!!!

Vera · 19 June 2018

★★★★★ 5/5

Google

We had a very positive experience with Stirling Ackroyd Woking, particularly working with Matthew Parr and Richard Cotterell, during our recent house purchase. …

Navin · 16 January 2026

★★★★★ 5/5

Google

Lilly and Max were incredibly supportive and gave us all the information we needed during our move. Both were attentive and generous with their time, ensuring a seamless transition between properties.

Will · 20 December 2023

★★★★★ 5/5

Google

I have nothing but good things to say about Stirling Ackroyd in Woking, particularly Max who was my Lettings Agent. If it wasn't for him and his efforts throughout my property search I wouldn't have found this wonderful flat that I'm sitting in as I type this. He was very attentive and professional, answering my queries and keeping me up to date at every stage. I've had some really poor experiences with estate agents in the past but Max has broken that cycle. I'm pleased I went to SA and would highly recommend them.

Laura · 18 June 2022

★★★★★ 5/5

Google

Here to say a massive thank you to Max and the rest of the Stirling Ackroyd Team who helped my wife and I complete formalities and move into an apartment in Woking. Max was extremely helpful and patient right from the start, while answering and clarifying numerous doubts. He was reassuring every step of the way and helped us get a flat that is beyond our expectations. We are delighted with the service we received, and would happily recommend Stirling Ackroyd to people. Thank you very much :)

Sauptik · 18 June 2022

★★★★★ 5/5

Google

We received a brilliant service throughout with Waterfalls, we were buyers of a property listed with them, Anna and the team were professional and supportive from the first viewings right through to completion. Would fully recommend to anyone in the area as the service they provide to prospective buyers was unrivalled compared to many others which does make a big difference in what can be a very difficult process. I hope not to move for a long time but when I do Waterfalls will certainly be my first call!

Matt · 18 June 2022

★★★★★ 5/5

Google

The team at Stirling Ackroyd were fabulous in supporting me in getting a property I love and love and executing a simple and efficient process. Thanks especially to Kate who came back every time.

David · 23 September 2025

★★★★★ 5/5

Google

Recently purchased a property through Waterfalls. Our experience has been extremely positive and all enquires were dealt with efficiently - a special thanks to Anna Doyle who was key in assuring and updating us throughout the process. Would highly recommend Waterfalls and should we ever decide to sell our property they would be our first and only choice. Thank you again.

Warren · 19 June 2018

★★★★★ 5/5

Google

We sold my father's house with Waterfalls recently. They were very professional and sensitive from start to finish. I would have no hesitation in recommending them to a friend or family member. All the staff were very helpful and Anna was particularly supportive when we had a few issues as we were due to exchange. A massive thank you. Tina Sugrue

John · 19 June 2018

★★★★★ 1/5

Google

Very disappointed with how lily was not a true professional We went to see a flat made an offer I understand she would comeback to me but she never did I understand landlord might had accepted another offer But not getting back to us after we called you times and emailed you twice You said you will let us know once landlord decided It’s 3 weeks now and have not heard a thing Obviously it show you are disrespectful and rude

AhmedUk · 21 September 2023

★★★★★ 5/5

Google

I wish to commend Stirling Ackroyd in Woking for their integrity and skill in dealing with my flat sale. At all times they have been honest open and have kept me informed and I have been impressed by this service. Lily Algar, has especially, dealt with my sale and she always been ready to help and deal with issues to ensure everything was as smooth as possible. She seems a very talented Estate Agent. Also, Matthew Parr and Anna have been very professional.

Jan · 21 September 2023

★★★★★ 5/5

Google

I recently had the pleasure of working with Stirling Ackroyd during my move, and I am very happy with their service. From the moment we first viewed the house with Lilly, their agent, to the seamless move-in process, everything was handled with professionalism and honesty. Lilly, especially, stood out for her upfront and transparent approach. Her honesty was refreshing and played a big part in making our decision-making process smooth and stress-free. It's rare to find an agent who genuinely cares about the clients' needs and goes above and beyond to ensure a positive experience. Moreover, this culture of honesty and helpfulness extended beyond Lilly to other members of the Stirling Ackroyd team we interacted with. Everyone we spoke to was friendly, well-informed, and eager to assist us. While there was a minor misunderstanding about a piece of furniture, it hasn't caused much concern on our end. In conclusion, I recommend Stirling Ackroyd for their outstanding service and commendable team. Lilly's integrity and dedication, along with the professionalism of the entire staff, made our move-in a memorable and positive experience. I am more than happy to provide this well-deserved review and spread the word about this exceptional real estate agency

Nishal · 21 September 2023

★★★★★ 5/5

Google

Waterfalls has been great, Anna was a star from start to completion, we had a few difficulties along the way but she was extremely professional and responsive throughout, could not have picked a better agent to help us with our first home.PositiveResponsiveness, Quality, Professionalism

Ken · 18 June 2022

★★★★★ 5/5

Google

I have very recently begun renting a property through Stirling Ackroyd who have been exceptional throughout the process. I have predominantly been speaking with Max and Lilly who have ensured a flawless and smooth transition from start to finish. They have consistently proven their dedication to helping at every step and have been generous with their time and support. It has been a pleasure renting through Stirling Ackroyd and I highly recommend them. Thank you again for everything!

Jake · 21 September 2023

★★★★★ 5/5

Google

We have recently sold and bought the house through Waterfalls. The staff there is very professional and happy to go an extra mile to help the client. Would recommend Matt and Anna - deal with them and you will not be disappointed.PositiveResponsiveness, Professionalism

Alex · 18 June 2022

★★★★★ 5/5

Google

We sold our property through Waterfalls. Anna Doyle and Matthew Parr have been absolutely fantastic in making the whole process as smooth as possible. Despite a number of hiccups up and down the chain they worked really hard with all involved to ensure the sale went to completion. Their professional and calm attitude really helped in what became a pretty stressful time. We are very grateful for the time they took keeping us informed of what was happening and for answering our calls whenever we needed reassurance. We have no intention of moving again for a long time but if we do we will definitely use Waterfalls and will not hesitate in recommending them to others.

Ian · 18 June 2023

★★★★★ 5/5

Google

We recently took on a rental property through Stirling Ackroyd in Woking and had the pleasure of dealing with a lovely team of people. We have never rented before and Alex guided us through every step and could not have been more helpful, professional and prompt in replying to all our emails, phone calls and requests. If ten stars were an option, that is what we would award them! Emma Wilde

Edward · 19 January 2024

★★★★★ 5/5

Google

We bought a house through Waterfalls and couldn’t be happier with the service. Matt went out of his way to keep us fully informed throughout the process, and made a complicated chain far less stressful than it could have been. I can not recommend Waterfalls highly enough- by far the best agents in the area.

L · 19 June 2018

★★★★★ 5/5

Google

Used this company for renting a property and later selling it, staff always helpful and friendly. Excellent service when it came to selling. good communication and efficient. Extra credit to Anna Doyle who was our main point of contact who went above and beyond is customer service. Thank you

Inness · 16 December 2024

★★★★★ 5/5

Google

Excellent service provided by Elle at the Woking branch. This young lady has gone out of her way to help me secure a property. She has been fantastic from the very start. Elle kept me posted all the way & took on added stress to help me. I cannot explain how grateful I am. She deserves an award. I was difficult sometimes and her kind words went a long way with me. I thank you Elle for all your hard work. Excellent customer service. All the very best.

BeGrateful · 18 June 2020

★★★★★ 5/5

Google

Excellent service provided by Elle at the Woking branch. This young lady has gone out of her way to help me secure a property. She has been fantastic from the very start. Elle kept me posted all the way & took on added stress to help me. I cannot explain how grateful I am. She deserves an award. I was difficult sometimes and her kind words went a long way with me. I thank you Elle for all your hard work. Excellent customer service. All the very best.

T · 13 December 2019

★★★★★ 5/5

Google

Zack Brown has delivered excellent customer service from when we first spoke on the phone. He gave my property a fair valuation, he took lots of great photos indoors and out to show the property in the best way. I have just completed the sale of the property and I can confidently recommend Zack Brown and Townends Estate Agents in Woking.They helped me achieve a sale and I Feel that I was treated fairly and honestly at all times. Joe Thompson Moodie

Joseph · 19 June 2019