Stirling Ackroyd reviews

★★★★★ 5/5

Google

Waterfalls were just great to work with. From our first viewing with them their service was clearly superior to other agents we had been on viewings with so immediately booked them to sell our property. They helped us to showcase our home at its best and were realistic and accurate about pricing (Other agencies were inaccurately over pricing our home, that I felt might have been a tactic to get busisness). Anna and Matt were in contact with us at every step of the way and offered invaluable advice about offering and negotiating on the property we wanted to buy. Matt and Anna worked their socks off with our buyer's complicated situation. All their hard work and professionalism resulted in the selling price we needed and a purchase of our family home. It really helped that they are just lovely people - it made the process enjoyable Thank you Matt and Anna and Waterfalls

Jemma · 19 June 2018

★★★★★ 5/5

Google

Matthew Parr has been amazing support to me throughout the process of selling my home. He has kept me posted every step of the way, and was great at liaising between myself and my buyers. Moving home can be stressful at the best of times, but having someone you can trust and who has your best interests at heart, really makes a difference. Matt went above and beyond what was required, in fact the whole team at Waterfalls were really supportive. Waterfalls sold my previous home, and I am sure next time I move, I will be on the phone again! Thanks to the whole team.

Evie · 19 June 2018

★★★★★ 5/5

Google

We sold our house through Stirling Ackroyd (Richard Cotterell). They worked hard to promote the property and find a suitable buyer. Our first buyer fell through when they couldn't sort out their mortgage and Stirling Ackroyd were very …

Hugh · 16 January 2026

★★★★★ 5/5

Google

We recently sold our house through Waterfalls and the whole team has been fantastic throughout the process. Matthew Parr in particular did an outstanding job of proactively liaising with us, our buyers and all parties in the chain through what ended up being a more complicated and protracted process than we had originally expected. We felt fully supported and in trustworthy hands throughout. I highly recommend Waterfalls and would certainly use their services again for any future moves.

Sunil · 19 June 2018

★★★★★ 5/5

Google

We have just completed the sale of my mother’s house in Woking and everything went through extremely smoothly right up to completion. This has progressed so efficiently, to a large extent, because of the efforts of Matthew Parr based in the Woking office of Waterfalls. An excellent communicator who kept my brothers and me fully appraised at all times throughout the negotiations right up to exchange and completion. From my experience I would highly recommend Waterfalls.

Brian · 19 June 2019

★★★★★ 5/5

Google

Highly recommended. We were very happy with the service provided by Anna Doyle and the team (Matt and Lily) at Stirling Ackroyd (ex Waterfalls). Anna is experienced and highly professional and made every effort possible to get our sale completed satisfactorily. Thank you Anna et al!

Catherine · 20 November 2023

★★★★★ 5/5

Google

I’ve had a great experience at this branch. One person that really stands out is Richard Cotterell. He really knows the area well and showed me a few houses for investment purposes. He is really helpful and friendly and really knowledgeable about the area and honest.

Aman · 2 October 2025

★★★★★ 5/5

Google

I have used Waterfalls as my lettings agents for many years, they are always responsive, courteous and efficient. Katie and Rachael were brilliant, and Sue and Bel are newer but just as good. Shona has always sorted any queries promptly and efficiently, with a good sense of humour. I cannot recommend highly enough, I intend to continue using them as my agents for the foreseeable future.

Sally · 18 June 2021

★★★★★ 5/5

Google

This review is for Nisha Mazhar specifically! We’ve been at our rented flat for almost 3 years and have raise numerous complaints to the previous property managers with very little action every being taken. One ongoing issue was of a silverfish infestation that was present before we moved onto the property. Nisha has gone above and beyond since taking over the property manager duties and organised the issue to be handled as soon as we raised it to her, even going so far as to mention some home remedy options that we could implement whilst we waited for the pest control appointment. We’ve dealt with around 5 property managers in our time here, but Nisha has been the only employee that has taken the time and initiative to respond to our concerns with understanding and efficiency. She is an absolute asset to this company and has single-handedly restored our faith in Waterfalls as a company, which was lost due to the previous property managers’ poor handling of communication and complaints. A huge thank you to Nisha for her dedication and hard work!

Gabriella · 23 July 2023

★★★★★ 5/5

Google

I cannot thank Lilly enough for her help in securing my new property. From the moment I first spoke to Lilly, she completely put me at ease and was extremely helpful and patient from the start. She has been super reliable and efficient in answering all my questions, keeping me updated throughout. Lilly has been super friendly, kind and gave me total confidence. I’m so grateful- it’s been a long and tiring search but Lilly has been a breath of fresh air. A total credit to your branch.

Rebecca · 18 June 2023

★★★★★ 5/5

Google

My experience with Waterfalls in Woking is extremely flawless. Even though I recently moved to the UK thus no idea about the rules and process for renting staff, Sue from Waterfalls in Woking took care of me and family great and really appreciated for her professionalism, patience and endless support. She helped us in every steps of the Rental process by explaining each steps very carefully. Also, she answered my all questions as well as she was reachable and responsive even her time-off. Nisha from Woking Office helped us a lot regarding the documentation and relations with the landlord. Even all people in the office were very friendly and helpful when I stopped by. To Sum up, I am so happy to work with Waterfalls because they are so helpful, honest and professional. Extra thanks for Sue because we could not have done many things without her help. Strongly Recommended!

Burak · 18 June 2023

★★★★★ 5/5

Google

I bought a house with this company. I wish I had sold my house with them too, and have been recommending them to friends who are thinking of moving. The team are all friendly, knowledgeable and helpful. They are always keen to help with queries and will try to accommodate your requests. Highly recommended!!!!

Elizabeth · 9 April 2026

★★★★★ 5/5

Google

We Purchased our home 4 years ago through Waterfalls and when it came time to sell they were our first choice!! Again their service we outstanding, massive thanks to Anna in the post sales team who helped keep things moving forward - Anna’s responsiveness was was incredible!! Thank you to the team at Waterfalls!!! Would highly recommend!!!PositiveResponsiveness, Professionalism

Warren · 18 June 2022

★★★★★ 5/5

Google

Huge thanks to Matt, Anna and Lily for their help with selling our house - we met some hurdles along the way and they worked tirelessly to overcome them all. Would definitely recommend!

Trish · 18 May 2024

★★★★★ 5/5

Google

Amazing Experience. A big, big, big thank you to Steve Mantell for not only helping us to find our dream home, but for also going beyond the call of duty to help us manage a tricky situation with our solicitor. Steve is professional, wise and supportive. I am so glad we went with Waterfalls, and cannot thank Steve enough for all of his hard work and guidance. Very, very happy!

A · 19 June 2019

★★★★★ 5/5

Google

The communication was great throughout and generally we were just very pleased with our experience of buying a house with these guys. Anna was really helpful and made our first time buying as straight forward as possible. We would come back and can recommend!

Zoe · 22 August 2023

★★★★★ 5/5

Google

Kate Bransgrove from Stirling Ackroyd was excellent in helping me find a rental house. She was prompt, professional, courteous, and very resourceful, taking good note of my requirements. The rest of the team was great too! Thank you, Kate and Stirling Ackroyd!

Biju · 2 October 2025

★★★★★ 5/5

Google

The agent, Kate Bransgrove, who handled my requests was prompt with responding to my queries, as well as arranging for a viewing of my preferred apartments given my time constraints. I appreciate the professionalism and quick response, that facilitated my move into my new apartment.

Shawn · 26 August 2025

★★★★★ 5/5

Google

What a breath of fresh air Hannah Markall is! We have dealt with many estate agents over the years and Hannah and her colleagues at Waterfalls are head and shoulders above the rest. Hannah is clearly an excellent addition to the team at Waterfalls. She has been professional and responsive throughout our dealings with her thus far. We would highly recommend.PositiveResponsiveness, Professionalism

Family · 18 June 2021

★★★★★ 5/5

Google

We had a very positive experience with Matthew Parr from Waterfalls as he was managing the sale of the house we bought in Hook Heath, Surrey. Matt was always very courteous and helpful responding to enquiries in a timely way. Matt even went above and beyond driving me to the property on day of completion and helped carry in my bags! Thank you Matt for all your help

Lucy · 19 June 2019

★★★★★ 5/5

Google

Just completed moving my elderly sister to a nice flat in Woking. Took a while to get it through but Matt and Sophie were really great at overcoming obstacles to get it done. Would happily use Stirling Ackroyd again. Mike

Mike · 8 April 2025

★★★★★ 5/5

Google

I would like to extend a big thank you to Dan Fuoco and all the staff at Waterfalls Estate Agents. He made the selling of my late father property a very straightforward transaction at a very stressful time for me. They acted in a very professional manner and kept me well informed during the process. I would have no hesitation in recommending them. Best Regards Alison.

Alison · 19 June 2019

★★★★★ 5/5

Google

I recently just went through Stirling Ackroyd to rent a new property and couldn’t be happier. Lily was amazing from begging and throughout and was at the end of the phone for any questions I had. Would highly recommend!

Unknown · 21 September 2023

★★★★★ 5/5

Google

We've just sold a house with Waterfalls and they provided a fantastic service throughout. Brilliant team who provided great communication at all times and made sure to get the right people in for viewings instead of just focusing on pure numbers. Special mention to Dan who handled our sale and did an amazing job from first viewing to completion! Would definitely use again.

Steve · 18 June 2020