Trusted Agent profile · Woking
★★★★★
412 reviews across 1 platform
87 High Street, Horsell, GU21 4SY, Woking, GU21 4SY
Seymours's office in Woking, at 87 High Street, is rated 4.2 out of 5 across 412 reviews on 1 platform.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
5/5
TrustpilotWell Done Seymour’s…
Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.Will definitely use Seymour’s again.
Hi Lynne,Thank you for your lovely feedback! It’s fantastic to hear that Charlie made your buying experience so stress-free. We’re thrilled to have been part of your journey and look forward to helping you again in the future.Wishing you all the best in your new home!
5/5
TrustpilotConsistently Great in Woking
Bought a house and let out my previous home via Seymour's Woking branch. I found the sales agents very helpful, professional and not pushy. Better than most other agents in Woking, I would definitely use them if selling a property. Tom, Ben and Zo were particularly helpful. They even gave me some informal advice on my new home after completing the purchase.
Thanks so much for your lovely feedback! I’m really glad to hear that you had a positive experience with me and the team. It’s great to know we could help make the process smoother for you. If you ever need anything in the future, don’t hesitate to reach out.
5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
5/5
TrustpilotSam has been absolutely superb
Sam has been absolutely superb. Very professional, efficient and courteous
Thank you.
4/5
TrustpilotOverall a good experience
Overall a good experience. They always kept me up-to-date about the appointments. However, I only got feedbacks if I asked for them and I never got a direct mobile number of the agent dealing with the sale of the flat. I always had to humt him down using the office landline. It made me feel like a pesky client.
Thank you, Ulrike, for taking the time to leave your feedback. We’re glad to hear you had a generally positive experience and appreciated our efforts to keep you updated about appointments.We’re sorry to hear that you felt the communication could have been smoother at times. Your feedback about receiving timely updates and direct contact details is invaluable, and we’ll certainly review this to improve our service going forward.Thank you for choosing us to assist with your sale, and we wish you all the best in the future.
5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
5/5
TrustpilotSeymours Woking
We would like to thank all at Seymour’s in Woking for all your help with our move, from valuing our flat to securing our sale and onward purchase. Everyone has been very responsive, friendly, helpful, always keeping us in the loop on progress and chasing all relevant parties to ensure everything runs smoothly and on time. Special thanks to Lorenzo for your tireless energy in finding us a property and to Clarissa for all you’ve done to help secure our move. We really appreciate it and highly recommend the team!
5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
5/5
TrustpilotAndrew has been absolutely great at…
Andrew has been absolutely great at keeping me in touch with everything so far.
Thank you, Julie-Ann. I'm really pleased to hear that Andrew has been keeping you well informed throughout the process. It's always our aim to ensure everything runs smoothly, and it’s great to know you’re feeling supported. If there's anything else we can assist with, don't hesitate to reach out.
5/5
TrustpilotVery straightforward and easy to deal…
Very straightforward and easy to deal with. Everything was set out very clearly from the beginning. Great communication and updates. Krisy is a great asset to the company and supported both parties in ensuring that the sale completed smoothly.
Thanks for leaving such a positive review.
5/5
TrustpilotGreat experience
James and the team were friendly, helpful and never pushy. Our offer was accepted quickly and they were a great help communicating with our sellers when we needed to speed things along. Would recommend!
Hi Nicola, It's been our pleasure and thanks for using us.
5/5
TrustpilotBrought us home.
Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.
How could anyone not love that saying "our forever home". This is when you know it's more than just a house and its more than just a journey. Thanks for using us Gareth and its been our pleasure to share the experience with you.
5/5
TrustpilotQuick smooth sale
Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.
There's only one thing we can ever hope for and that's a recommendation. It's been great working with you Vicki, thanks for the review and the five stars.
5/5
TrustpilotGreat experience with the sale of 2…
Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.
Thank you for your review, Anna. I'm pleased to hear that the sale of both properties went smoothly and efficiently. It's been a pleasure to help, and always feel free to pop in and say hello.
2/5
TrustpilotCould have been less stressful
Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.
Thanks for the review Alison. Whilst we try to make every property journey as pleasurable as possible, there are always bumps in the road, many of which are out of our control. Nonetheless, every completion is a success despite how hard it may have been to get there and that alone should be a celebration for all parties. Without such reviews we would never know the areas we need to improve on, so again, thank you for sharing with us, and we apologise for the disappointing completion.
5/5
TrustpilotWould 100% recommend
Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.
Thanks HN, we appreciate your trust in us and are so happy that everything went smoothly from start to finish. If you ever need any assistance in the future, don’t hesitate to get in touch!
5/5
TrustpilotWe used Seymour’s camberley to sell and…
We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !
Hi Mark, thanks so much for taking the time to review our services. Pleased to hear that it all went well for you. Keep well.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Seymours's Woking office has 412 reviews across 1 platform: 412 on Trustpilot (across the whole business).
Seymours Prestige Homes is rated 4.2 out of 5 across all 412 reviews.
Seymours Prestige Homes, 87 High Street, Horsell, GU21 4SY, Woking, GU21 4SY.
