Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDeceived by Seymours to proceed with purchase
Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.
Belén · 16 August 2023
Agent replied · 24 February 2025
Sorry to hear this and the inconvenience and frustration you have experienced with us. Your feedback is invaluable to us, and we take your concerns very seriously.We understand the gravity of the miscommunication and the resulting challenges you have faced, particularly with regards to the completion date and the arrangement for storing your belongings. It is our utmost priority to ensure a smooth and transparent process for all.We are actively investigating this matter, including the miscommunication regarding the storage of your belongings. While the responsible person is currently on annual leave. Your experience is certainly not reflective of the level of professionalism and integrity that we aspire to uphold. Please know that we genuinely value your feedback and thank you for bringing this to our attention.
★★★★★ 2/5
TrustpilotNot the best experience
Seymours are well known in Woking and they gave a very competitive fee and price so we opted for them. They were aggressive at getting people through the door as their main tactic. Meant we had a lot of viewings which was good but we didn't have any offers early on. Had to cut prices a couple of times, and then they released a similar property a few weeks later which really put us on the back foot. Felt they had overpriced us from the off. All good getting people through the door, but felt that it was a numbers game more than anything and we had bad luck too. When we did finally get an offer, it was lower than hoped (almost 15% lower than the first quoted - to be clear, the market was trending downards too). We had been waiting a while so we accepted only to find the buyer raising issue after issue. Not sure how the property was pushed to the potential buyer but Iit got too much as they asked for discount after discount, so we decided to pull it from them and moved to another estate agent in the area. We sold through them within 6 months. Other people seem to have a good experience with Seymours Woking, but ours wasn't the best
Mike · 11 August 2023
Agent replied · 24 February 2025
Thank you for your candid feedback, Mike. Reviews like yours hold immense value as they provide us with the means to consistently evaluate our services and pinpoint areas that warrant improvement. Pricing is a nuanced matter, often contingent on a multitude of variables, heavily influenced by the depth of knowledge and experience involved. Typically, if an asking price is disproportionately high in comparison to alternatives, it can severely impede the generation of prospective viewings.In instances where we do facilitate viewings, it remains paramount for us to attentively absorb the feedback offered. This allows us to enact pertinent adjustments, spanning from recommendations regarding interior design, decor, landscaping, our marketing strategies, and naturally, the pricing itself. Furthermore, fluctuations in market confidence or shifts in interest rates can introduce an element of stress, affecting not only the seller but also the buyer and us as agents.Our commitment is unwavering in striving to ensure that every individual's property journey with us is characterised by minimal stress. Regrettably, this experience has not reached the 100% satisfaction mark for you this time.
★★★★★ 2/5
TrustpilotPoor communication
Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.
Bass_Pilot · 5 September 2025
Agent replied · 23 October 2025
Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience. This isn’t the level of service we aim to deliver.
To help us investigate this properly and ensure we follow up with the right team, could you please let us know which Seymours office you’ve been in contact with?
We’d really like the opportunity to look into this further and put things right.
★★★★★ 5/5
TrustpilotAn absolutely first class experience…
An absolutely first class experience from the word go, James & his team have delivered on every possible aspect that they promised & more. Sale agreed within 3 weeks of being marketed with no fuss, just an honest, professional & very straightforward approach - house selling as it should be!
Jonathan · 4 February 2025
Agent replied · 24 February 2025
Thank you for your kind words. I’m thrilled to hear that you had a first-class experience with James and the team. It’s great to know that everything went smoothly and as promised. If you need any further help in the future, don’t hesitate to get in touch.
★★★★★ 5/5
TrustpilotVery enthusiastic and professional…
Very enthusiastic and professional company, easy to get hold of and always answer queries swiftly. Always follow up with actions. Tom Miles has been very proactive and keeps me in touch
Steve · 8 August 2023
Agent replied · 24 February 2025
Thanks Steve. We try to be as accessible to everyone as much as we can, the success of which is constant, open and honest communications that can be trusted. Appreciate the review.
★★★★★ 5/5
TrustpilotSeymour’s was so helpful especially…
Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.
Kim · 16 August 2024
Agent replied · 24 February 2025
Thank you, Kim. We're pleased to hear that Kirsty was so helpful and kept you informed throughout the process. We appreciate your feedback!
★★★★★ 5/5
TrustpilotAaron was a great help
Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.
Natalia · 23 June 2022
Agent replied · 24 February 2025
Hi Natalia, thanks for the review and thanks for the repeat business. It means a great deal.
★★★★★ 1/5
TrustpilotFrustrating experience as a buyer
As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.
Megan · 11 May 2023
Agent replied · 24 February 2025
Hi Megan, thanks for sharing your thoughts with us it's much appreciated. Sorry to hear that the experience didn't meet your expectations but please be assured that we will use it to review what we do and to make changes where we can.
★★★★★ 1/5
TrustpilotSadly another disappointed landlord as…
Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.
Fiona · 21 July 2025
★★★★★ 5/5
TrustpilotGreat estate agents
I had a fantastic experience with Seymours having now been shown three properties by Emma Perry. She is incredibly personable and has a great instinct for the types of property I'm looking for so I'm confident with her and the team I will find somewhere very soon.
Jon · 24 January 2025
Agent replied · 24 February 2025
Great to hear you’ve had such a positive experience with Emma! She has a fantastic instinct for matching people with the right properties, so we’re sure you’ll find the perfect place soon. We look forward to helping you with the next steps!
★★★★★ 5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Paul · 9 August 2023
Agent replied · 24 February 2025
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
★★★★★ 5/5
TrustpilotGreat and strong understanding of the brief of our sales
When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%
Nathalie · 21 February 2023
Agent replied · 24 February 2025
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that our team at Seymours stood out to you from the start and were able to provide you with the professional and knowledgeable service that you were looking for. We pride ourselves on providing high-quality marketing for our clients' properties and are glad to hear that the photographer was able to guide you and showcase your property to its full potential.It's great to hear that Oliver and the team were able to understand your brief and support you throughout the process, providing encouragement and reassurance. We appreciate your recommendation and thank you for choosing Seymours to help with your property sale.
★★★★★ 5/5
TrustpilotI am a seller
I am a seller. I have just exchanged on a rather stressful sale. Amy Sandys of the Woking branch has been a real star in ensuring the solicitors were prompt and 'on the ball'. I am confident that this particular deal would not have gone through without Amy's persistence and attention to detail.
Fl · 10 October 2024
Agent replied · 24 February 2025
Thank you for your kind words! We’re thrilled to hear that Amy provided you with excellent support during your sale. Her persistence and attention to detail are indeed invaluable. We appreciate your feedback and wish you all the best in your new home!
★★★★★ 5/5
TrustpilotI stared trying couldn’t have asked fr better serviceto sell my property…
I stared trying to sell my property with another agent - it was over priced and nothing happened.I went to Seymour’s, who gave me a more realistic valuation and good advice when the property still didn’t sell.Throughout the lengthy process of viewings and negotiation, the staff were proactive and kept me informed at all stages.
Tina · 1 September 2024
Agent replied · 24 February 2025
Thanks Tina, it's great to hear that our team kept you well informed and proactive throughout the journey.
★★★★★ 5/5
TrustpilotSeymours a pleasure to do business with
I have been dealing with Seymours for a number of years both selling property and them managing my rental. In all aspects they are very professional, very knowledgable and efficient. If they say they will do something it gets done. Would not use anyone else.
Sherry · 17 January 2025
Agent replied · 24 February 2025
Thank you Sherry, for taking the time to leave such a positive review. We’re pleased to hear that you’ve been happy with our service over the years in both sales and rental management. Your continued support means a great deal to us.
★★★★★ 5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
Liezel · 1 August 2023
Agent replied · 24 February 2025
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
★★★★★ 5/5
TrustpilotBen sold our house within days and was…
Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.
Kimberly · 28 July 2025
Agent replied · 24 May 2026
That's great to read Kimberly, it's been our pleasure to work with you and we're always here if you ever need us again. Enjoy the next chapter and all the best.
★★★★★ 5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Gordon · 11 September 2024
Agent replied · 24 February 2025
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
★★★★★ 5/5
TrustpilotExemplary service throughout the whole…
Exemplary service throughout the whole experience . Always notified regarding upcoming viewings and comments from prospective buyers afterwards. Honesty and integrity throughout the process Certainly a far better experience than I had with a different agent 20 years ago. Many thanks guys.
MarkGallop · 4 February 2025
Agent replied · 24 February 2025
Thank you Mark, I’m so pleased to hear that you had such a positive experience with us. Keeping you informed and providing honest, reliable service is exactly what we strive for. We really appreciate your kind words and are glad we could make the process smoother for you. If you ever need us again, we’d be happy to help.
★★★★★ 5/5
TrustpilotThank you, Seymours!
Seymours handled our house sale very professionally, and were always available with advice to make the whole process as smooth as possible.They have an excellent knowledge of the local area, which is great for non-local families.The marketing and publicity were excellent, enabling us to negotiate a fair price. The team was responsive at all times - vital for a complex process such as a house sale!We are happy to recommend them unreservedly.
Bridget · 20 February 2025
★★★★★ 1/5
TrustpilotIf I could give them zero I would!
If I could give them zero I would!! Absolutely shocking service!!! Booked in to view flats for this to be rescheduled 4 times by them!!! To be told we will definitely see the 1 flat we want to… email them to confirm this to be told they will try and request this?!?!!! Not to mention they take days to response to email and everytime they have cancelled it’s been with in a couple of hours of viewing after sorting out an early finish at work for them to cancel and expect us to be flexible when they have already cancelled 4 times
Charlotte · 31 August 2022
Agent replied · 24 February 2025
Hi Charlotte, thanks for the review. Firstly may I apologise for your experience with us, It is very unusual for a customer to experience what you have but nonetheless it shouldn't happen. All reviews, be they positive or negative are important to us as they are used to improve services. I would like to look into this matter on your behalf, therefore could you please let me know which office you are referring to? Regards, Ian.
★★★★★ 5/5
TrustpilotAdmirable estate agent.
Seymour’s are proving to be an admirable estate agent. At all times they have proved to be honest, open and trustworthy. They have taken our problems and limitations on board in our quest to move to a much more expensive area housing-wise, offering plenty of help and sound-advice. Many thanks!
Michael · 10 September 2024
Agent replied · 24 February 2025
Thank you, Michael! We're so glad to hear that you've found our team to be honest, open, and supportive throughout your move. It's great to know that the advice and help we've provided have made a difference in your journey to a new area. We really appreciate your kind words!
★★★★★ 5/5
TrustpilotProfessional Progressive Result Driven
I have to say how impressed I was with the whole team at Seymours nothing was too much trouble. Amy, Tom , Spencer, Zo and Brett. They all showed professionalism and honesty when handling the sale. If you want an Estate Agent that really does go the extra mile Seymours should always be at the top of that list. No wonder they are No 1 in Woking
JDS · 9 September 2023
Agent replied · 24 February 2025
Thanks JDS. There's a large team of people in the Woking office, but despite this we try to keep things personal in the same way we'd want to be treated. Thanks for using as and always pop in to say hi if you're passing.
★★★★★ 1/5
TrustpilotSeymours letting service in Woking is a…
Seymours letting service in Woking is a joke. Disgusting "service" and attitude. I would advise anyone to stay well clear of this place. They are happy to take your money and that's it.
Elizabeth · 30 April 2022
Agent replied · 24 February 2025
Hello Elizabeth, thank you for taking the time to review our services, we take each one very seriously. As a result we will review your comments and be in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
