Trusted Agent profile
★★★★★
411 reviews across 1 platform
87 High Street, Horsell, GU21 4SY, Woking GU21 4SY
Seymours's Woking office at 87 High Street is rated 4.2 out of 5 across 411 reviews on 1 platform. The 411 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotSeymours in Woking
Right from the beginning Seymours in Woking guided us to where we are today. They never gave up on showing us a particular property which was suitable for us. Eventually with their resilience and utter professionalism especially from Mr Zo Khan, we reached our destination. Navina and I would like to thank Angela, Sophie and the rest who tirelessly and patiently showed us numerous properties.
1/5
TrustpilotWould Not Recommend Seymours
I have used quite a few letting agencies within Woking and out of all of them, I would highly recommend Churchods. We used Seymours due to the liking the property at initial glance. However, after moving in we came to learn that the neighbours in the flat below us had a noise level that made this flat unlivable. Every cough, sneeze, discussion etc we could hear. Upon contacting Seymours, we were pawned off from the block management company, to the landlord and eventually back to them because no one would address the issue or take responsibility looking into it or helping fix the problem. Danilo at Seymours sent very copy and paste corporate answers without a level of sympathy considering my flatmate and I haven't had a proper nights sleep since we've moved in here. Cannot wait for our tenancy contract to end so we can moveout and not use Seymours again.
1/5
TrustpilotSeymours - Woking Rent
The Seymours, Woking was given the whole combo of bad experience you can get from an estate agency. They gave me Inventory report in the beginning, and I was assuming the LL is aware of all damages; comes up there were 4-5 blurry photos and they charged me for the scratches from previous tenants. There was no water & electricity one weekend, and no one answered the emergency nr., why wasn’t I surprised?! they answered the email on Monday 10Am saying someone will be coming to check after lunch. They use photos in the advert from when the flats were refurbished several years ago; people travel from another city to find a dilapidated flat for inflated prices. Good luck to whoever takes a risk to rent from them!
We're sorry to hear about your experience and appreciate your feedback. We take concerns like these seriously and would like to look into the issues you’ve raised. Please reach out to our team directly so we can discuss this further and work towards a resolution.
1/5
TrustpilotYour tenant is harassing everyone in our road
Update in reply to Seymours this afternoon: Thank you for acknowledging my email from 12 February 2025, however, a not very amusing coincidence, is it was hacked today. I have no way to access it, nor your emails, please elaborate in your reply here as to what has been done to sort this matter. Parking is the least of all the residents concerns, the serious concerns were addressed in my email to you too. Original review below: Our entire road is being harassed by your new tenant and his employees in Surrey. They moved in just a few weeks ago. We have zero privacy, cameras pointed at our bedrooms and his men looking through our windows. There is a covenant not allowing a business like his with all his trucks and vans to be run from home. Having emailed you politely, we had hoped for this to change, instead all our residents have been ignored. Please do better background checks.
Hello JC Jarvinen. We received your email yesterday at 4pm and have since contacted both the landlord and tenant. We also replied to you directly today. While I understand your frustration regarding the parking situation, unfortunately, no referencing process could have predicted this issue.Please be assured that we take your concerns seriously and will continue to keep you updated via the email we have on record._______________________________________________________________________________________Hello JC Jarvinen,Thank you for your response. As this is a public review platform, it isn’t the best place for ongoing discussions about this matter. If your email is no longer accessible, you’re welcome to visit our office or provide an alternative way for us to continue the conversation. We take your concerns seriously and are happy to discuss them further through the appropriate channels.
1/5
TrustpilotIf I could give 0 stars I would
If I could give 0 stars I would! Do better! Use a different referencing company that does not discriminate. Also the person I spoke to Jade on the phone needs more training on how to deal with people over the phone. I was lucky enough not to have to deal with her face to face. As I cannot reply to the comment you have left I will update my review…DO BETTER AS AN ESTATE AGENT AND USE ANOTHER REFERENCING COMPANY! You wouldn’t do this to someone who lost their arm or leg from the army! So why being medically retired is any different! It is discrimination at its finest as there are ONLY a few companies like yours that do this! I can’t wait for the new regulations for landlords/estate agents to come to in!
Thank you for sharing your feedback. I’m sorry to hear that your experience with our team left you feeling this way. Please know that it was never Jade’s intention to cause any upset during your conversation. She was simply aiming to clarify the processes and requirements for the property you enquired about.When the call was escalated to our Lettings manager, he explained that neither Seymours nor our referencing partner, Blinc, engages in any form of discrimination. We have successfully helped many tenants, including those receiving Universal Credit and other benefits, find suitable homes. However, the final decision often depends on the specific requirements of individual landlords.I understand that property searches can be challenging and frustrating at times, but please rest assured that our team is always here to assist wherever we can.If you have any further questions or need additional support, please don’t hesitate to reach out to the office directly on 01483 741300.
5/5
TrustpilotThank you to Spencer at Seymours who…
Thank you to Spencer and Mo at Seymours who have gone above and beyond to secure a sale on our home and find us a new one. Spencer was very professional and constantly kept us updated, even making himself available in the evenings when we were free. Mo was always punctual and happy to show us around every house. Spencer and Mo are hard worker’s and an asset to Seymours. We can’t thank you enough Spencer and Mo!
Thank you Lisa, we're so pleased to hear that Spencer and Mo provided such a dedicated and professional service. They truly go the extra mile, and it’s great to know their efforts made a difference for you. Wishing you all the best in your new home!
5/5
TrustpilotOutstanding Support
I recently had the pleasure of working with Sam during my fast-paced move, and I cannot express how grateful I am for his assistance. From the very beginning, he was incredibly professional and responsive, making the entire process much smoother than I anticipated.The first property he showed me was fantastic and I was impressed by his keen understanding of my needs. Sam went above and beyond to ensure I felt supported throughout the entire process, demonstrating genuine care and understanding of my situation.I highly recommend Sam as an estate agent to anyone looking for a reliable and dedicated professional. His quick service and unwavering support truly set him apart. I have no doubt that he will continue to be an asset for many others in the future. Thank you, Sam, for everything!
Hi Nadia,Thank you so much for your kind words and for taking the time to share your experience. It was a pleasure helping you with your move, and I'm delighted to hear that you felt supported and that we found a property that suited your needs so well.Your feedback means a lot, and I’m so glad I could make the process smoother for you. Wishing you all the best in your new home, and if you ever need anything in the future, I’d be more than happy to help again!All the best,Sam
5/5
Trustpilot5 stars
We purchased our house through Seymours Woking and Sandra Holmes was amazing throughout the entire process. She is so friendly and approachable, and went above and beyond to get the chain over the line. I highly recommend them to sell or purchase your property :)
5/5
TrustpilotExceptional Service and Support from Seymours
As first-time buyers, we were quite overwhelmed by the whole process. We weren’t very impressed with how the realtors understood our needs; they kept sending us random properties just to make a quick sale. Seymours really stood out at this point. Aaron was there from day one, not only through email but also calling regularly to ensure he understood exactly what we were looking for in our perfect home. It only took us a week to decide on our dream home, and the entire process went smoothly. We’re now in the middle of the legal process, and Aaron is still there, answering every question I have. I highly recommend them.A special thanks to their talented young team member, Tom, who showed us the house. He was friendly, professional, and although he’s young, he already seems to have a wealth of experience. I’m sure he’ll be their new star someday! :)
Hi Cem,Thank you for your thoughtful review. It’s fantastic to hear that Aaron and Tom were able to make your first-time buying experience a positive and smooth one. We’re so pleased you felt supported throughout the process, and that we could help you find your dream home so quickly.Your kind words about Tom mean a lot, he’s a valued part of our team, and it’s great to see his dedication recognised. We’ll make sure to pass on your compliments to him and Aaron.Wishing you all the best as you move through the legal process, and please don’t hesitate to reach out if you need anything else.
1/5
TrustpilotJust sold my house Seymours Woking
Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.
Dear Adrian,Thank you for taking the time to share your experience, and I'm truly sorry to hear that your sale didn’t meet the high standards we aim for at Seymours Woking. Your feedback is incredibly valuable, as it highlights areas where we need to improve to ensure our clients receive the service they expect and deserve.I’m sorry to hear about the difficulties you encountered with communication and the advertising of your property. It’s clear that we fell short in maintaining consistent contact and ensuring the accuracy of your listing, both of which are crucial during such an important transaction. Please be assured that we’ve taken your comments on board, and we’re already reviewing our processes to ensure this doesn’t happen again. For example, we’re implementing more rigorous checks and a streamlined communication protocol to better serve our clients.Regarding the loss of your documents and the issues during viewings, I completely understand how frustrating that must have been. We take full responsibility for these oversights. To prevent future occurrences, we’ve reinforced our training for all staff members, emphasising the importance of thorough preparation for viewings and the proper handling of client documentation.While I understand that this experience was far from what you expected, I want to assure you that your feedback has prompted immediate action. Our goal is to provide a stress-free and professional service. Seymours has had over 5,000 positive reviews with an average score of 4.8/5 but it’s clear we missed the mark here. I would welcome the opportunity to discuss this further and see if there’s anything we can do to address your concerns directly.Thank you again, Adrian, for bringing these issues to our attention. We care deeply about our clients and are committed to learning from this to improve our services.
5/5
TrustpilotI'd like to leave a huge thanks to Jade…
I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated
Hi Victor, thanks so much for the kind words. As an owner of the business, I feel proud to pass on your comments to Jade, she is a credit to us and I'm so pleased to know that she has made your experience all the better. Thanks again.
5/5
TrustpilotI have recently sold a property with Seymours Woking
I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .
Thank you for your wonderful feedback! We’re thrilled to hear that you found our services exceptional and that Amy Sandys made a positive impact on your experience. We’re proud of our team’s professionalism and dedication to securing the best outcome for you. If you need any further assistance or have any more questions, don’t hesitate to reach out. Thank you for recommending us!
5/5
TrustpilotSupportive and friendly estate agents
Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.
hank you for the fantastic review Abigail. We’re delighted to hear that Tadgh and the team made your home-buying journey as smooth and enjoyable as possible. It’s great to know that their support and persistence helped you find a home you love. We truly appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, feel free to reach out!
2/5
TrustpilotNever let them manage your contarct
We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.
5/5
TrustpilotDifficult Leasehold sale
We had a very difficult Leasehold sale which Amy at Seymours in Woking guided us through. It was the first time we were involved in a sale and were stressed with the amount of questions fired at us by the solicitors, but Amy kept guiding us in the right direction. Ultimately the sale fell through due to other unforeseen circumstances. Amy and the Team at Woking were very understanding and supportive and I would have no hesitation in recommending them.
Thanks for the thoughtful words Edgar, It's heartening to hear that Amy's guidance was a source of support during what sounds like a challenging Leasehold sale.Navigating the intricacies of a sale, especially when faced with a barrage of questions from solicitors, can indeed be stressful, and I'm pleased Amy could provide the right direction. Unfortunately, unforeseen circumstances led to the sale falling through, but your acknowledgement of our team's understanding and support means a lot.If there's ever anything more we can assist you with or if circumstances change, don't hesitate to reach out.
2/5
TrustpilotDon't expect much
It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.
Thank you for sharing this, and I am really sorry to hear about your experience with our Guildford branch. You should always feel listened to and supported, especially during a move, and I am sorry that our communication added stress at an important time. We are usually very quick to update email preferences, so this sounds like a genuine oversight on our part. I have asked the team to remove your details straight away. Thank you again for your honesty. We will make sure we learn from this so we can give a better experience to our Neighbourhood.
5/5
TrustpilotSold in a short time and was fairly painless
With their wealth of experience Seymour’s gave good advice and tried to make the whole process of selling our house as painless as possible over the shortest possible time. We read that on average it tasks 19 viewing before you might get an offer - in the space of about 2 weeks we had about 25 viewing before the offer that lead to sold stc. Which we were pleased with in the current housing market. Jeff and team were punctual and courteous and let us know if there were any changes to viewing. I guess I was expecting more feedback for each of the viewing but I understand that if people are not interested for whatever reason there is not much you can do about it - so just move on.
Thanks for the review Nicky We spend a great deal of our time listening to our buyers to identify their needs. We then use this knowledge to help match the property to the person. It takes a lot of time, but it's time well spent for everyone's property journey. It's equally important to get the viewing feedback as this helps build up the picture of what potential buyers think, but as you rightly say, we can't force people to provide feedback.
5/5
TrustpilotRenting with Seymour
I had a fantastic experience with the Seymour team, led by Oli Parkin, who brought a truly personal touch to the whole process. From the day I first viewed the house to the day I moved in, it took just six days. Oil even provided his personal WhatsApp contact, which is rare in the UK. My sincere thanks also go to Holly Summers for all her help along the way.
5/5
Trustpilot5* Experience as first time buyers!
We felt very supported by the Seymours team throughout the whole process of buying our first house. They showed us multiple listings we’d seen online, but it was one of the agents, Anthony, who recommended us to look at a property we thought was out of reach, which ended up being the absolute perfect fit - we’re so pleased we took his advice and gave it a shot! As we were first time buyers, we needed some guidance throughout the buying process and we couldn’t recommend this team more, particularly Krisy. All of our queries were addressed immediately and we trusted Krisy - she gave us confidence working with our solicitors by sharing her knowledge on the process and supported us all the way to completion.A big thank you to all the team we worked with, we wouldn’t have got our new home without you!
The property journey for any FTB should be pleasurable and one to remember. Pleased we could help make that happen. Enjoy making your new house a home.
5/5
TrustpilotI have been searching for a suitable…
I have been searching for a suitable property for many months so have had dealings with all of the estate agents In & around the area . I have found Seymour’s to be the most professional , friendly & the level of communication has been superb . I have been kept in the loop & updated at every point & I have appreciated that immensely . Lack of communication has been an issue with other estate agents . Gary has been especially helpful & so too has Simon .
It's such a basic thing to do - talk! For us, it doesn't matter who to, the buyer, the seller, the solicitors, mortgage brokers, other agents in the chain, we don't even mind doing their job for them, in fact, we expect it. One thing is for sure, open and honest communication underpinned by knowledge, makes the whole journey so much more enjoyable for both you and us. Thanks for using us Mrs Phillips and we love to be recommended.
5/5
TrustpilotSeymours Horsell Are Simply The Best!
After 19 long weeks with a previous estate agent and only 4 viewings, I was a bit disillusioned about selling my property. Seymours in Horsell have been absolutely brilliant from start to finish. They gave me a full and honest appraisal of the market, a competitive price and a fair contract length. Archie was the ultimate professional, turned up on time, called when he said he was going to, friendly and I genuinely felt that he cared. After just a few weeks, I am thrilled to say I have sold and it is thanks to the diligence and care from the whole team who I can’t thank enough. They have helped me realise my dream of moving abroad and I couldn’t recommend Archie and the Horsell Seymours team highly enough.
What an amazing review Donna, thank you so much for taking the time and of course for using us. Keep well.
5/5
TrustpilotOutstanding Service from Chris Pyle, Made Our Dream Home a Reality
We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated every step of the way. His dedication and hard work made finding our dream home possible, and we couldn’t recommend him more highly!
5/5
TrustpilotSafe & Professional set of hands
We have a small portfolio of properties and have worked closely with Jamie at Seymours for a number of years having instructed them to look after all our letting and management.We have found Jamie to be professional and proactive in ensuring our properties are well let to reliable tenants, and whether markets are stable or volatile Jamie has maintained a level head in advising the best course of action for us.As and when any issues arise, Jamie and his team attempt to resolve them swiftly and amicably and I’ve always found him to have our best interests at heart.We continue to work with Jamie, and Seymours and would highly recommend them to any property owner looking for a reliable set of hands in sales, letting or management.
Thank you for taking the time to write this review. We're thrilled to hear that you've had a positive experience working with Jamie and the Seymours team for the management of your property portfolio. It's great to hear that Jamie has been professional, proactive, and provided you with reliable advice. We're glad to have been able to provide you with excellent service and look forward to continuing to work with you in the future.
5/5
TrustpilotMany thanks to Marcus at Woking branch…
Many thanks to Marcus at Woking branch who showed us two properties today. Very nice guy, and very informative.
Hi Linda, thank you so much for your lovely feedback. We are really pleased to hear that Marcus looked after you so well at your viewings today. He will be delighted to hear this. It means a lot to us when people in our Neighbourhood take the time to share their experience, so thank you again. If you need anything else while you are exploring your options, we are always here to help.
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Seymours's Woking office has 411 reviews across 1 platform: 411 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Seymours Prestige Homes is rated 4.2 out of 5 across all 411 reviews, checked 9 October 2026.
Seymours Prestige Homes, 87 High Street, Horsell, GU21 4SY, Woking GU21 4SY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.