Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo yourself a favour and find a different estate agent
Seymour’s are the most unprofessional estate agents I have ever had to deal with. They don’t train their staff to be knowledgable on the property industry so can’t answer any of your questions on a property, and they hire young or inexperienced staff who are not trained up to do their job properly. You also never know who you are going to be dealing with when calling the office, I wish they just had one contact per sale as it would make the communication a lot better. Also know they have a toxic culture internally so I’m sure this doesn’t help!
Friend · 28 October 2024
Agent replied · 24 February 2025
Thank you for your feedback. We're sorry to hear about your experience and would like to investigate this further to address your concerns. Could you please provide us with the office you dealt with? This will help us look into the matter thoroughly. Your satisfaction is important to us, and we’re committed to improving our service.
★★★★★ 1/5
TrustpilotScammy Woking agency charges premium price for sticky-tape kitchen and Mouldy flat
We were viewing a flat that is considered to be premium. On the viewing day, it looked alright. After viewing, one of the agents asked us to give him 5 stars review which is same as any 5 stars review you see on this agency. These are fake reviews because as after we gave the review, they treated us like GARBAGE.
June · 11 April 2026
★★★★★ 1/5
TrustpilotAwful morals and ethics avoid at all…
Awful morals and ethics avoid at all costs! We have previously experienced awful moral practises after placing best and final bids on a property. A week later after we won the final bid on a property. Seymour’s called back to advise competing offer had since offered over our asking price! HOW is this ethical?? I
Sophie · 18 August 2025
Agent replied · 24 February 2025
Hi Sophie, we can see how frustrating this experience must have been.
To clarify our process: we use “best and final” offers to try to create a fair framework for all interested buyers and the seller. However, we are legally required to submit every offer in writing to the seller, right up until exchange of contracts (unless the seller has given us written instructions to the contrary). Ultimately, the seller makes the final decision, not us. It’s their home and their choice.
That means if a higher offer is received after a final deadline, we are obligated to pass it on and the seller can choose how to proceed. We appreciate this can be disappointing, and we’re sorry if our communication didn’t make these legal obligations and the implications of final offers clear enough.
We’re reviewing how we set expectations.
★★★★★ 5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Pete · 24 September 2024
Agent replied · 24 February 2025
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
★★★★★ 1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
Dan · 4 October 2025
★★★★★ 5/5
TrustpilotCustomer service at Seymours is excellent
The Seymours team are polite, positive and knowledgeable. They go the extra mile in describing the history of the house and surroundings. This is the second time I have used Seymours and have felt very comfortable and confident that they are providing an excellent service both to me and also to the prospective buyers. The communication between the team and myself has been excellent and timely. Their customer service is excellent.
Claire · 8 January 2025
Agent replied · 24 February 2025
Thank you for your thoughtful review. Claire, it’s wonderful to hear that you felt confident in our service and appreciated the team’s knowledge and communication. We’re grateful for your continued trust and always happy to assist you.
★★★★★ 5/5
TrustpilotFrom our initial enquiry to the agreed…
From our initial enquiry to the agreed purchase Matthew Cook was helpful and informative. The staff overall were supportive and professional.
Wendy · 4 February 2025
Agent replied · 24 February 2025
Thank you for your feedback. I'm glad to hear Matthew was helpful and informative throughout the process. It’s great to know the team was supportive and professional as well. If you ever need anything else, feel free to reach out.
★★★★★ 1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Ben · 12 August 2025
Agent replied · 24 May 2026
Dear Mr Perin,
We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity.
The comments made are wholly untrue.
If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience.
Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
★★★★★ 5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Winnie · 8 May 2024
Agent replied · 24 February 2025
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
★★★★★ 5/5
TrustpilotAaron is the best (Woking)
Aaron is the best! He was thorough and professional and great to work with. He kept us updated about available appointments and always let us know as soon as a new one came on the market. He was honest and forthright- no games. We felt lucky to find Aaron 3 years ago and since then he is the go-to for us at the branch in Woking.
Kerry · 5 October 2021
Agent replied · 24 February 2025
Hi Kerry, Thanks for taking the time to review our services. Aaron will be pleased to hear your comments. We have a saying at Seymours "Your Property Partner For Life" now knowing that you've been dealing with Aaron for the past three years its quite fitting!
★★★★★ 5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
Paul · 9 August 2023
Agent replied · 24 February 2025
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
★★★★★ 5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Graham · 15 August 2024
Agent replied · 24 February 2025
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
★★★★★ 1/5
TrustpilotOmnishambles
Organised a viewing for a rental property in Woking over e-mail, which was not polite in tone. I arrived on-time, and atleast had a phonecall to inform me the agent would be late. I met with the people who had the timeslot after my viewing, and had a minor chat with them. When the agent eventually arrived, he completely ignored the other viewers and when (rightly) called out by them, fobbed them off as one of his colleagues problems and dismissed them. Upon attempting to enter the property, we could not even gain access as the agent did not have keys for this property, which also indicates that they would be useless in any emergency access situation. The buzzer was also broken, another indictment of their maintenance. Agent did not have a contact for the tenant prepared, and had to contact two colleagues just to get a phone number, of which the tenant was not in at the time and would not be back for the day. A sorry indication of their communication standards. At no point was I offered an apology or rebooking opportunity either in person or afterwards via e-mail or phone call (not that i'd want one after this) for an utterly wasted day, having travelled from Portsmouth. Rude, no respect for my time, no professionalism in either email or in-person and zero organisation. Would not want to deal with them again after this.
Alex · 19 July 2024
Agent replied · 24 February 2025
Thank you for bringing this matter to our attention Alex. We sincerely apologise for the poor experience you had during your recent property viewing . This is not reflective of the high standards of service that we strive to maintain.We pride ourselves on delivering professional and courteous service to all our clients, and it is clear that we fell short of those expectations in your case. The issues you encountered, from the level of communication to the lack of organisation on the day of the viewing, are unacceptable and do not align with the level of service we aim to provide.Please be assured that we are taking your feedback seriously. We will be conducting a thorough review of this incident, including addressing the conduct and preparedness of the agent involved, as well as the communication breakdowns that occurred. Your experience highlights areas where we need to improve, as we want all people that interact with our business at whatever level to have the same positive experience as most of our tenants and landlords as reflected in a significant number of our reviews. While we understand your reluctance to continue any further dealings with us, we would like to offer our sincere apologies once more. If there is anything we can do to rectify this situation or if you have any further concerns, please do not hesitate to contact us. We value your feedback as it helps us to continually improve our service standards.Thank you again for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.
★★★★★ 1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
Helen · 10 July 2024
Agent replied · 24 February 2025
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
★★★★★ 1/5
TrustpilotSeymours are to be slated
So they say to get in contact as a substandard general reply they do to everyone who gives a bad review here but they don’t say how. So I contacted the agent and Angela answers and says she’s will forward it on to a higher person as she can’t answer any questions and of course no one gets back to me before she rudely tells me that she has another call coming in and has to go because time is money with these guys and cuts me off. If you not going to make them money and your an ex tennant then get the hell out of here is there opinion. Don’t use these illegal traders. They deserve to be investigated. They refuse to let anyone see any properties if they are in receipt of universal credit whether working or not. You’re better off trying Bourne or the letting centre or curchods. Much friendlier people.
Michelle · 7 July 2024
Agent replied · 24 February 2025
Thank you for your feedback. We are truly sorry to hear about your experience and sincerely apologise for any distress caused. Your concerns are important to us, and we want to resolve this situation as soon as possible. Could you please contact Vicky McCourts, who is the Head of Property Management in our Woking office.
★★★★★ 1/5
TrustpilotSave yourself from frustration
I would give this agency 1 star, or even 0 if it were possible. Our experience renting through them caused a lot of unnecessary stress and anxiety.
Jeee · 10 March 2026
Agent replied · 19 March 2026
Hi Jeee,
Thank you for sharing your experience. We can understand how stressful this must have felt, particularly towards the end of your tenancy.
The issues you have raised around repairs, access to the property and the handling of your deposit are not the standard we aim to provide, and should have been managed more clearly and respectfully.
We would like the opportunity to review this fully and help get this resolved for you, so please do get in touch with us directly.
★★★★★ 5/5
TrustpilotThey are very friendly and …
They are very friendly and professional Estate Agent. Helped me at my initial age of finding a suitable property find . Since this is my first house buy I have no experience of the whole process, specifically the Luke O'Brien at Seymour's Woking branch helped me in every way . I am waiting for my mortgage to come through and finis off the buying process . Hopefully I can move in sooner
Supun · 7 November 2024
Agent replied · 24 February 2025
Thank you for sharing your experience with us. We're thrilled to hear that you found our team, and particularly Luke O'Brien, helpful and professional throughout your home-buying journey. As a first-time buyer, we understand how important it is to have clear guidance, and we're glad we could support you every step of the way.We hope your mortgage comes through smoothly and that you can move into your new home very soon. If you need anything else during the process, don't hesitate to reach out!
★★★★★ 5/5
TrustpilotWe have been so pleased with the…
We have been so pleased with the fantastic service that the Seymours team have provided us in buying & selling our house.They have been so professional from the start to finish and we can not recommend them enough. A special thank you to Lloyd, Zo, Archie, Luca, George & Nicola and their team for all their hard work.Many tks Luigi & Dina
Luigi · 29 September 2021
Agent replied · 24 February 2025
The team will be so pleased to hear this Luigi, it means a great deal. Thanks for taking the time to review us.
★★★★★ 5/5
TrustpilotGreat service
Great service from first viewing to completion. Clare was honest and not pushy but maintained good communication throughout and James managed to negotiate a fair price and was always friendly and attentive. Highly recommended. Thanks to James, Clare and the rest of the team.
Josh · 2 September 2023
Agent replied · 24 February 2025
Thanks Josh. It's been a pleasure to work with and share the property journey. If you're passing, pop in and say hi.
★★★★★ 1/5
TrustpilotExperience of a prospective buyer…
Experience of a prospective buyer: Seymours have a group of staff who are friendly and good at organising viewings on short notice which fitted around our hectic lifestyle with a young child.As a buyer we did feel though we were not valued at all by Seymour’s. The communication with us through the offering process was really really bad and often the information passed to us was in a inaccurate or hours late. Buying a property in the UK is stressful enough without poor communication from estate agents like Seymour’s.Across two properties we were interested in we found Seymour’s had created long chains (all including Seymour’s properties almost exclusively) which were susceptible to falling through. Limited efforts were made by Seymour’s in the negotiation process with the default position being ‘best and final’ (even with very few interested parties) which I don’t think benefited either buyer or seller as offers then seemed to fall though regularly. I would also suggest best and final rules are more closely observed including deadline for offers. I understand the challenges Seymour’s face but our experiences with them (on life altering decisions) were regularly upsetting and emotionally draining.
Matt · 1 May 2024
Agent replied · 24 February 2025
Hello Matt. Thanks for taking the time to share your experience, your insights are really valuable to us as they will help us look at our processes. We do have a large market share in the area which is why we often have more than one client involved in a the same chain, equally each client asks that we try to achieve the best price for their property. When there is more than one individual interested, often the best way is to request best and final offers. Clearly an issues can arise where an offer is made and then the individual changes their minds afterwards, which they are entitled to do as every offer and transaction is "subject to contract" by law.In all instances, we have to operate within the laws and regulations, all of which feel archaic at times and we are are a company that lobbies for change. Every person in a transaction, be they a buyer or a seller is really important to us. Experiences that are upsetting or emotionally draining are a concern and ones that we try our best to eliminate wherever we can.
★★★★★ 5/5
TrustpilotWell Done Seymour’s…
Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.Will definitely use Seymour’s again.
Lynne · 14 December 2024
Agent replied · 24 February 2025
Hi Lynne,Thank you for your lovely feedback! It’s fantastic to hear that Charlie made your buying experience so stress-free. We’re thrilled to have been part of your journey and look forward to helping you again in the future.Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotConsistently Great in Woking
Bought a house and let out my previous home via Seymour's Woking branch. I found the sales agents very helpful, professional and not pushy. Better than most other agents in Woking, I would definitely use them if selling a property. Tom, Ben and Zo were particularly helpful. They even gave me some informal advice on my new home after completing the purchase.
AK · 26 January 2025
Agent replied · 24 February 2025
Thanks so much for your lovely feedback! I’m really glad to hear that you had a positive experience with me and the team. It’s great to know we could help make the process smoother for you. If you ever need anything in the future, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotThe team were flexible in arranging…
The team were flexible in arranging viewings at short notice and from the point of offer being accepted, Simon the move manager was brilliant. Highly recommend Seymours!
Miss · 22 September 2026
★★★★★ 5/5
TrustpilotSeymours has played a major role in…
Seymours has played a major role in helping us to achieve a successful house sale following our dreadful experience with another local agency which was very rude and lacking professionalism.We were extremely disappointed with this first agent who wasted 2 precious months during the summer time where the house market price was at its best to sell our property. This left us sceptic as to being able to trust another agent again. That was until we contacted Mark (Seymours) who managed to convince us to give it a try again with his agency appreciating that he and his team had also managed to sell successfully another house in our same street with a neighbour we knew quite well. We are forever grateful for Mark’s support who has shown a high level of expertise and professionalism during the time our property was on sale on the market. He played an important role in providing an accurate and realistic valuation of our property and in reinsuring us about the unique opportunity we had before the winter came, at a time where we were dealing with multiple personal challenges in our life. We would also like to thank his team and more specifically Simon, Alan, Billy, Gary and Sahil who also helped by maintaining a smooth communication during the entire process. They were extremely professional, very kind and their approach were smooth, removing any ambiguities and/or misunderstandings during the entire process. I have no hesitation in recommending Seymours to anyone hoping to sale their property successfully. Thank you again to all the Seymours team for all their help and commitment. We wish you all a great year 2023 filled with more happy clients like us.
Rose · 4 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
