Trusted Agent profile · Witney
★★★★★
269 reviews across 1 platform
38 Market Square, Witney, OX28 6AL
Scottfraser's office in Witney, at 38 Market Square, is rated 4.7 out of 5 across 269 reviews on 1 platform, including 269 Google reviews rated 4.7.
Every review we hold for the Witney office, from every platform, shown as written. First names only.
2/5
GoogleI rented a flat through Scottfraser of which the tenancy recently came to an end after nearly 7 years. While the process of renting the flat in the first place was fairly smooth, it has been an absolute nightmare to get our deposit back, …
5/5
GoogleI am happy with the service provided, the staff that worked with me (Chloe) was very patient and responded to questions promptly and kindly especially since I am a renting for the first time. she was always happy to help with a smile on her face. The process was stress free and smooth for me thanks to her
Dear Oluwanifemi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIt has been a joy to rent properties through Jenna Bugler at Scott Fraser. She is extremely friendly and completely professional. Both properties have been rented quickly to good quality tenants and all the associated paperwork has been accurate and provided in a timely fashion I would definitely recommend Jenna and the company to other Landlords Thankyou Jenna
5/5
GoogleJenna was extremely helpful when myself and my partner moved into our new flat in Witney, with every question we had having a quick response and lots of information provided back to us, so it was as stress free as possible. I would definitely reccommend using them as your letting agent if you're moving into this gorgeous area!
5/5
GoogleHad a very good service from scottfrase . Our Guide throughout the process was Soffie . She was very helpful for our move . Her response for our mails was fast without any delay which helped us a lot . Hope to have good services from scottfraser and team . Thankyou
5/5
GoogleFirst time everything went nice and smooth from viewing to moving. Quick and easy , all thanks to Sophie!
5/5
GoogleAnnabel Taylor has been absolutely brilliant. She has completed the rentals of a number of properties for me in a short period of time, working beyond my expectations. I really cannot fault her professionalism in handling the viewings and paperwork. Annabel never hesitates to return a call or email and these communications are so important to me.
5/5
GoogleReally efficient and comprehensive renting process. Sophie was especially helpful and made the hole process very easy. Highly recommend.
5/5
GoogleGreat service from the Witney branch, and I would highly recommend to anyone. We had trouble with the buyer and they consistently chased them to ensure that we could exchange ASAP. Overall they had our best interests at heart and went out of their way to ensure the move was as stress free as possible.
Dear Matt, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHave used Scott Fraser to find tenants for our rental property twice now. Both occasions they found good tenants, quickly at a decent rent (both for us and the tenants.) No hassle, good communication and intelligent marketing strategy. Thanks Chloe!
5/5
GoogleAs first time buyers, we were new to the whole process of buying a house. David at Scott Fraser was always on hand and happy to answer questions, however silly they may have been, arrange extra viewings and liaise with the vendors on our behalf. We are very happy with the service we received.
5/5
GoogleThe Scoot Fraser letting team and our contact Jenna Bugler were brilliant and kept us informed through out. She found us a great tenant for our annex flat who has been perfect as our first tenant experience. I would definitely recommend Scott Fraser. Mr J MorganPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI would like to thank Scott Fraser for such a great job. The team managed to sell my house within 5 days. They kept me up to date throughout the sale of the house. The whole process was superb. I would highly recommend them to anyone. Special thanks to Emma Rapley and Katie Burt
1/5
GoogleDiabolical service. Pure thievery! They allowed us to pay full deposits and rent, which is actually legally binding - knowing full well the landlord hadn't agreed, only to tell us they were …
5/5
GoogleI have recently rented with Scott Fraser and have been extremely happy with the professional service from the team. Jenna was knowledgeable, friendly and went that extra mile to help us pick the perfect let. I would highly recommend for anyone looking to rent in the Oxfordshire and witney area.
5/5
GoogleAs a client I have been very pleased with the work by the agency. Always happy to answer any questions or concerns I had all the way to the completion. The service provided was to the top standard and I would highly recommend Scott Fraser agency.
5/5
GoogleExcellent experience using Scottfraser as our house Mangement Company. Always professional and prompt, we’ve been with them for over a year now and just signed new tenants on. They’ve done absolutely everything, liaising about repairs, …
4/5
GoogleI have been with Scott Fraser since 2019. I am a landlord and have 3 properties in Witney I 'Let'. I had a new tenant move in on 1st October 2022. Chloe Breakspear and Samantha Cassels are my contacts in Witney. Chloe managed to get me a professional tenant at the first viewing of the property. She kept me updated at all times and was very helpful and was always there when I needed to speak to her and would reply to my emails promptly. They are professional and their customer service is excellent. She is always polite and easy to talk to. They are always willing to cater to your needs and has always managed to secure a tenant for me. Well done and thank you for your good work. Gita Ranabahu
5/5
GoogleAll the team at Scottfraser Witney have been very helpful and provided excellent service in the sale of our home. From the beginning when Marc first met with us and then Katie and Emma were particularly involved towards the latter stages and we found their enthusiasm and professionalism very reassuring.
5/5
GoogleWe have just rented a property in Finstock and Rachel was our agent. She was friendly and helpful chasing up outstanding issues and making sure everything went smoothly with our move.PositiveResponsiveness, Professionalism
1/5
GoogleYou'll pay your rent on time each month but still receive a text informing you your rent is seriously overdue, adding stress to a already stressful life and wasting time that I don't have. Very unhelpful on the phone. If you want a stress free tenancy then I wouldn't recommend scottfraser/leaders Ltd. Update: to add insult to injury, after moving out it took over 3months for them to release the deposit to me, this was after numerous phone calls, emails and visiting the office 3 times. Steer clear of scott fraser if you can.NegativeProfessionalism
1/5
GoogleOh boy where do I start.. I am a tenant renting one of their properties and this has to be the most disorganised mess I've ever experienced. I am due to leave in a few months and have been getting countless emails from different members of staff, all stating different things, all of them incorrect. They demonstrate a complete lack of coordination and cannot seem to get the simplest of things right. I've had emails from credit control saying I'm in arrears when I'm up-to-date on my rent, emails telling me my check-out is in two weeks when it's in three months, emails from no less than six different people and not one of them is consistent or correct. Managers have assured me they will get the errors under control but they're still running round like headless chickens and don't seem to have a clue. It's an absolute disaster. Not to mention them trying every trick in the book to pressure me out of the property before I'm ready. I'm waiting for a house purchase to complete and have had to get legal advice because Scott Fraser have tried to deny extensions to my stay and jack up the rent. I would strongly recommend anyone looking to rent that they are very careful when dealing with these people. They will do everything they can to extract money from you with absolutely no regard for tenancy laws - hoping you aren't clued up enough to challenge them. So glad TDS exists, as I have no doubt they would try every trick in the book to withhold a deposit. Cannot wait to never have to deal with these people again.NegativeQuality, Professionalism
5/5
GoogleWe used Scottfraser in Witney to sell our house last month and from start to finish they were great. We had a couple of viewings take place before the house was even photographed and after the pictures were taken the marketing material produced was spot on. This resulted in us having a number of parties making offers. Throughout the sale process they were communicative and kept us up to speed on every element of the transaction. We really couldn't have asked for anymore from Marc, Ellie and the rest of the team. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe recently rented a property in Witney and never having been through this process before, were really pleased with the guidance provided by Rachel and the Scott Fraser team. The process was quick and seamless and the digital processing of everything really useful as based overseas at the time of signing. We have always been greeted by a friendly team and also received a lovely 'new home' box upon key collection which was a lovely unexpected gesture. The property is also managed by Scott Fraser and queries always dealt with efficiently...would definitely recommend :-)PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Scottfraser's Witney office has 269 reviews across 1 platform: 269 on Google.
Scottfraser Witney is rated 4.7 out of 5 across all 269 reviews, and 4.7 out of 5 on Google from 269 reviews.
Scottfraser Witney, 38 Market Square, Witney, OX28 6AL.
