Beresfords Witham reviews

Hi Marc, Many thanks for the 5 star award for Charlotte who is based at our Witham office. Charlotte is focused on providing the best possible customer service, from the first point of contact through to exchange and completion. She will guide and support throughout the transaction, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Ben, Many thanks for the great review for Oliver and the team at our office in Witham. The team are committed to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support you every step of the way, keeping all parties updated throughout the process. Your 5 star award and kind comments are much appreciated. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Charlotte Tough times for us all, but I am glad that you have been satisfied with the service provided by both our lettings team and John, one of our approved contractors during this challenging period. We all really appreciate your kind words. Steven Bond - Managing Director Residential Lettings

Hi Marcus So pleased to read your positive feedback following your recent dealings with our lettings department in Witham, but particularly Julia. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Bianca I felt compelled to respond personally to the comments contained in your recent review. Firstly as a letting agent if Beresfords are to abide by current legislation then we simply cannot return a deposit in full at the end of a tenancy. An inspection needs to taker place to ascertain if any damage has occurred in the property which is deemed to be beyond general fair wear and tear. In this instance the inspection in question only took place recently and some damage was evident. We have been retrieving quotations in terms of what it will cost to put things right but then if an amount is to be withheld from the deposit to contribute to reinstatement we have to have written confirmation from both landlord and tenant that they agree to such deductions. We have only received such confirmation from the relevant landlord on this today hence why we could not return any monies to you beforehand. My Director of Lettings spoke to both yourself and your husband separately at length this morning and tried to explain that as agents we have to, by law follow a certain process which we have done. In this case a large part of the deposit is to be returned but an element will be withheld by the landlord so they can put right certain issues before new tenants move in. If you choose to dispute the amount being withheld then you can follow a process of appeal through an independent organisation. Also for the record all deposit monies which we retain are held in a dedicated client account and cannot be touched in anyway by Beresfords. Therefore to suggest we are ‘thieves’ is grossly unfair. We do and will continue to comply with relevant legislation but appreciate at times that our clients will not always be fully appreciative of what we can and cannot do throughout the rental process which is why I wanted to explain our position in this instance. Steven Bond Managing Director, Residential Lettings

Many thanks Ian for your 5 star award and kind comments for the team at our Witham office. The team are focused on delivering the best possible customer care and will appreciate your recommendation. Thank you for sharing your experience, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

Hi Michael, Having read the contents of your recent review, I am sorry to hear you felt our parking was inappropriate when we recently carried out a viewing. Any inconvenience caused would not have been intentional, but I have spoken to all members of the team to ensure we are careful moving forward. I am aware you called our office to voice your thoughts following this incident and thank you for providing the feedback. This is important to us so that we can continually improve the service we offer. Whilst I can appreciate your frustration for the inconvenience caused, I understand your own approach could have been more considerate. The team at our Witham office work really hard to provide the best possible customer care and it is disappointing to note this isolated incident has impacted in this manner. Should you wish to discuss this matter further, please contact me at a.horsley@beresfords.co.uk. Alison Horsley, Customer Care Manager

Luchici I wanted to reply having had sight of your recent review. Your tenancy came to an end on Friday 19 October. Following your vacation we conducted an inspection during the following week to ascertain if any damage has been incurred which was deemed to be beyond fair wear and tear. In this case there were a few items which arose and we needed to retrieve quotations from specific contractors. In this particular case the landlord is organising some of the works themselves. You requested sight of the related invoice before agreeing to any deductions from your deposit and we have requested this from the landlord. Therefore to suggest Beresford will not give back your deposit is in my view somewhat unfair. We can only return all or part of the deposit once both landlord and tenant have mutually agreed any deductions and you will not agree until you have had sight of this invoice which is fully appreciated. Once the invoice is received then hopefully the matter will be resolved. Rest assured my staff are in regular touch with the landlord regarding this. Also just for clear clarification we hold all deposits in a specific client account so have nothing to gain by deliberately delaying refunds to tenants. We appreciate that from a tenants perspective they want their deposit back as soon as possible after vacating their rental property which is fully understandable but where damage is evident this will inevitably delay the return of any monies as by law agents have to follow a certain process to ensure matters are dealt with appropriately. They also have to negotiate a mutually agreeable compromise between landlord and tenant and in some instances this can take some time. I’m sorry that you felt the need to leave your comments but hope that my explanation helps provide a clearer explanation of our companies position in this instance. Steven Bond Managing Director, Residential Lettings

Hi Lee Thank you for your recent review. It's great that you have been happy with the service we have provided and our … More

Hi Nicola Thank you for taking the time to post your recent review. I was pleased to read that Joe has proved helpful and dealt with everything proficiently. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Franklin, Thanks for taking time out to provide us with your feedback. I am pleased that you were satisfied with the service provided by our lettings team at Witham and that Leanne in particular assisted you effectively with a recent maintenance issue. Steven Bond Managing Director - Residential Lettings

Dear Lee, Many thanks for the 5 star review. I am pleased you were impressed by the level of service provided by Oliver in our Witham office and will pass your kind comments on to him. We really appreciate you taking the time to share your experience with us. Thank you for the recommendation. Alison Horsley, Customer Service Manager.

Hi Jorge, Thanks for providing your feedback. It’s great that you found our local Lettings team efficient, supportive and responsive. We all very much appreciate your … More

Hi Faith Thanks so much for taking time out to post your feedback. I was so pleased to read your positive comments following your recent dealings with our lettings department at Witham, and Danny in particular. Unfortunately, not all letting agents retain the same professional ethos and although you had a bad experience with one of them previously, it is nice to know that you recognise a clear difference between the service they provided and what was extended to you by a business that takes their profession very seriously. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Carolyn Thanks for your feedback. I am pleased that communication from our business appears effective on a consistent basis and it’s great that you have never … More

Hi Robert, Many thanks for the 5 star award and positive comments for the team at our Witham office. We very much appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.

Hi Terry I was pleased to read that your experience of dealing with your lettings team at Witham throughout the process of letting your property was a positive one, and that the service offered to you was both professional and knowledgeable. I know all the staff at Witham will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Rubin I am so pleased that our lettings team at Witham met your expectations when searching for an apartment to rent. As a business we invest heavily in the training and ongoing development of our personnel, so it is particularly refreshing to receive feedback such as yours. Steven Bond Managing Director - Residential Lettings

Hi Richard, Thank you for the great review for the team at our Witham office. I am pleased to hear you were impressed with the level of service extended to you as the team work hard to provide the best possible customer care. They will guide and support from the first point of contact through to exchange and completion, keeping in regular contact with all relevant parties. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager