5/5
GoogleDanny was super helpful and made sure we got the property we wanted for our family in a quick and timely manner. He is a very genuine and helpful guy and we are very pleased to have the property we want for our family
Trusted Agent profile · Witham
Beresfords Witham reviews
★★★★★
197 reviews across 1 platform
29 Newland Street, Witham, CM8 2AF
Beresfords's office in Witham, at 29 Newland Street, is rated 4.7 out of 5 across 197 reviews on 1 platform, including 197 Google reviews rated 4.7.
Reviews
Every review we hold for the Witham office, from every platform, shown as written. First names only.
Google5/5
GoogleFantastic service! Out of all the agents my wife and I used during our house hunt, Beresfords were by far the best. Joe & Liz made the effort to check in with us on a regular basis to see how our search was going, which was really appreciated. Although we ended up finding our new place with another agent in the end, we would highly recommend Beresfords for anybody looking for a property in the area.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 26 August 2024
Hi I just wanted to reply personally to your recent review about our lettings team in Witham. Naturally, I am disappointed that we were unable to find you a suitable property, but at the same time delighted that you were impressed with the level of service extended to you by Joe and Liz. I know they will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
5/5
GoogleAlways helpful and professional Thank you Lauren Mobsby for your assistance
Agent replied · 26 March 2026
Hi David Thanks so much for posting your review. It's great that Lauren has been helpful and professional throughout your recent dealings with her, and I know she will … More
5/5
GoogleI have recently had the pleasure of dealing with Danny at Beresford Witham and Christine at Brentwood branch and there isn't a single thing I could really fault. Communication was great and the process of sorting out letting for the property was seamless from start to finish. Highly recommend Beresford agency to anyone who is looking for a property in the area.
Agent replied · 6 July 2023
Hi Deniss, Many thanks for your positive comments regarding our lettings team in Witham, but especially Danny and Christine. It is great to hear that you found the whole process of letting your property to be seamless and we are pleased to hear that you would not hesitate in recommending Beresfords to others. We all very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleFantastic service! Out of all the agents my wife and I used during our house hunt, Beresfords were by far the best. Joe & Liz made the effort to check in with us on a regular basis to see how our search was going, which was really appreciated. Although we ended up finding our new place with another agent in the end, we would highly recommend Beresfords for anybody looking for a property in the area.
Agent replied · 28 May 2023
Hi I just wanted to reply personally to your recent review about our lettings team in Witham. Naturally, I am disappointed that we were unable to find you a suitable property, but at the same time delighted that you were impressed with the level of service extended to you by Joe and Liz. I know they will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings
1/5
GoogleDON'T RENT FROM THESE GUYS, YOU'VE BEEN WARNED As per many of Beresford’s other reviews we are having similar issues. I have been renting for many years and have to say that I have not had any issues like this before, they are a nasty company to deal with. When you have an issue they will not deal with it and are rude, it gets worse, when you move out they will get the sherlock Holmes magnifying glass and find problems that was already there before moving in, Oh and by the way make sure that you don’t leave so much as 1 coat hanger in the wardrobe because you will be penalised. Dear ******* We are now in receipt of the costs for the deductions your landlord is making from your deposit. The relevant issues in question with costs are summarised below. 1. Carpet cleaning and additional dusting as required. 2. Replace 2 x bulbs. 3. Replace reverse of letter box. 4. Replace broken socket in kitchen. 5. Replace kitchen blind - Contractor attended to reinstate but this had been broken and no fittings were present. Total deposit retained: £1950.00 Proposed deductions: £380.00 Balance of deposit to be returned: £1570.00 Please confirm via email your acceptance of the above so that we can arrange the return of the balance due. OUR REPLY Hi, We do not agree with the below deductions, in fact when you finished the checkout there was no mention of some of them until your return. CARPETS The carpet is over 10 years old and smelt of dogs when we moved in, regardless to that even if the carpets were new then we wouldn’t be required to get them conditioned, deodorise and sanitised unless we had pets which we don’t, we was also only living there for around 10-11 months. Also you have not even provided an official invoice LIGHTBULBS I went back and replaced all the lightbulbs after you left as many were blown, another fault in the house, however it looks like 2 may have blown again which we offered to replace, we didn’t receive an answer from you. INTERNAL LETTERPLATE This was never removed by us, why would we remove a letter plate, this was obviously another bodge job that just fell off, we did ask for you to let us know if it was in or around the drawers, NO reply BROKEN SOCKET IN THE KITCHEN This was never fixed to the wall, another bodge job in the house, because the fridge was covering it then it wasn’t an issue for us. (Please provide photo evidence of this being fixed to the wall on the original inventory.) KITCHEN BLIND This fell of the first time we pulled the string and when trying to fit it back the brackets were not tight enough so we left it off, the blind itself isn’t damaged, the fittings are already fixed to the wall. Total deductions we accept liability for are: £7.20 There were a number of issues raised with Beresford regarding the property and this was also reported to citizens advise who advised we call out health and safety, which at the time I wished we did. Claim 1) Compensation for moving costs and expenses as well as stressed caused to Bianca who is heavily pregnant. Claim 2) Our Daughters hand was burnt taking cutlery out of the drawer, you sent in a contractor to simply Velcro the drawer shut Claim 3) A Panel fell of the wall onto our poorly 1 year olds head who not long underwent open heart surgery also damaging my Bose speaker worth hundreds of pound Beresfords response: The landlord is happy for you to glue the panel back on, not even an apology. Claim 4) No Heating for around 2 weeks, no alternative heating offered and no emergency plumber, totally unacceptable when you have 3 very young Children. We reported one of our kids being burnt in the shower, the thermostat had broken. Beresfords response: This will not be replaced, you have a bath As you are aware we already took legal advice in the past and made a complaint to your manager in the Witham branch.
Agent replied · 28 May 2023
Mr May I wanted to respond personally following your recent comments left on this review platform. Naturally I am sorry that you felt the need to post such comments and was concerned at some of the observations made. As a result our Director of Lettings has investigated this matter personally and then subsequently spoken at length both with yourself and your wife separately by telephone. It would certainly not be appropriate for me to elaborate further regarding specific issues on an open platform but I hope the explanations provided to you directly by our Director of Lettings paint a clearer picture of our companies position regarding this matter. All I would add is that of course we do not get it right 100% of the time but our staff would never be ‘rude’ as you have suggested and Beresfords are certainly not a ‘nasty’ company to deal with https://www.beresfords.co.uk/useful-information/dont-just-take-our-word-for-it/ . We will always attempt to respond to reported issues rapidly and in this particular tenancy our Director of Lettings has confirmed to me that from reviewing our electronic file that there is clear evidence of our staff doing all they can to respond swiftly to any queries received. Unfortunately in isolated cases there may be mitigating circumstances as to why specific maintenance based issues cannot be resolved immediately. In terms of the deductions from your deposit are concerned, Beresfords acting as agents cannot by law just refund monies to tenants without prior written consent from both landlord and tenant. In this particular case there were genuine reasons why some deductions were required, although I do accept you dispute this! In such instances tenants have every right to object and where a sensible compromise cannot be negotiated between landlord and tenant the matter is then referred on to an independent tribunal who will ultimately decide the final outcome. Steven Bond Managing Director, Residential Lettings
5/5
GoogleVery happy with assistance provided by Beresfords Witham office when purchasing new home. Olivia in particular was extremely helpful and professional in providing updates, chasing solicitors (an essential service) and generally keeping on top of the chain to ensure it kept moving forward. Would highly recommend their service.
Agent replied · 26 March 2026
Hi Matt, Many thanks for the 5 star award for the team at our Witham office and in particular Olivia, your main point of contact. Olivia is dedicated to providing the … More
1/5
GoogleAn absolutely appauling estate agent. 6 months of complete apathy and incompetence. Sold the house 40,000 below market value to a property dealer who walked into a different office. Put a junior with no experience or initiative in charge of the sale. No negotiation or communication from the agent, never chased unless instructed to do so, then took a holiday 2 days before completion date with outstanding issues, leaving no instuctions for anyone in the office. Office was no help just said he was on holiday. if you do use this agent avoid using Oliver at all costs, as it almost cost me the sale. Suggest anyone use any other agent, the lack of any kind of service was truely shocking, luckily my solicitor was on top of the sale. It is about time agentls like this start earning their exhorbitant fees for basically being an online shop window. The house was successfully let by the Chelmsford team for 7 years and they offered a professional letting service that i can hihly recommend and helped me extensively with a problem tennant. Unfortunately the sales team are the opposite end of the professionalism scale.
Agent replied · 28 May 2023
I am sorry to learn of your dissatisfaction with the services of our sales team. If you are willing to provide further details, I would welcome the opportunity to investigate this matter. a.horsley@beresfords.co.uk Alison Horsley, Customer Services Manager
5/5
GoogleBereafords have been great so far, managed to squeeze us in for a viewing and we have been accepted on the house so are so pleased they managed to get us in. Thank you Eleanor and Danny at the Witham branch!
Agent replied · 26 August 2024
Hi Shani Many thanks for providing your feedback regarding your recent dealings with our lettings team in Witham. I am pleased that Danny and Eleanor were able to assist you efficiently and quickly in finding you a suitable property. I know they will both be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleOliver Beavis recently sold 27 St. Nicholas Road in Witham for myself and I could not be happier with the service that Oliver & Beresfords provided. Oliver was very efficient, communication was brilliant and he went above and beyond with regards to paperwork. He drove to the care home I live in to help me complete paperwork! to put the cherry on the cake, we achieved £15,000 over the asking price. 10/10 for Beresfords and Oliver
Agent replied · 28 May 2023
Hi Judith, Thank you for taking the time to leave such a great review for Oliver who is based at our office in Witham. Whilst Oliver and the team are committed to delivering the best possible customer care and will keep everyone updated throughout a transaction, it is pleasing to read that Oliver went the ‘extra mile’ to assist you. Your kind comments are much appreciated and we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
GoogleSelling with Beresfords in Witham was a very smooth and professional experience. Charlotte was forthright and thorough with the valuation, dilligent in her preparations, and once chosen expertly managed the process of securing the right price for the property. Her communication was excellent and would always be in contact when she said she would. I would absolutely sell with Beresfords Witham again in the future.
Agent replied · 28 May 2023
Hi Phil, Many thanks for the 5 star award and positive comments for our office in Witham, and in particular Charlotte. I am pleased to hear you were impressed with the level of service extended to you. Charlotte prides herself on the quality of her customer care and will really appreciate you sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
4/5
GoogleWe have recently moved into our new rental property, beresfords were very efficient and made the process so smooth for us. Always available at the end of the phone and quick to respond to emails. They left some lovely gifts in out new home and made sure the place smelled lovely. A great warm welcome to our new home and city. The only thing that could have made the experience 5* would be a pre tenancy clean of the new home.
Agent replied · 24 October 2024
Hi Tanya, Thanks for taking time out to provide us with your feedback. I am so pleased that our lettings team in Witham found you a suitable property to rent and that everything proceeded smoothly onto completion. I take on board your comments regarding a pre tenancy clean, but ultimately this is a decision that each landlord has to make and we can naturally only follow their instructions. I hope you enjoy your time living at the property. Steven Bond Managing Director - Residential Lettings
5/5
GoogleFrom the moment we booked to view our property, Jordan has gone above and beyond to assist us in purchasing our first home. Even when Jordan was unavailable, Ollie and the rest of the team were only to happy to help. They have kept in contact with us throughout the whole process and their customer service was second to none. Would definitely recommend Jordan if you are looking to buy a house in Witham!
Agent replied · 28 May 2023
Hi Dexter, Thank you so much for the great review for Jordan and the team at our Witham office. The guys are committed to delivering the best possible customer service, from the first point of contact through to exchange and completion. They will very much appreciate your 5 star award and kind comments. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Services Manager.
5/5
GoogleBeresford are always very responsive to my maintenance requests. They also work very fast on reviewing issues, handling repairs fast and efficiently. I’m so grateful for all of your assistance. Best, Jason.
Agent replied · 26 August 2024
Hi Jason Thanks for taking the time to provide us with your feedback following your recent dealings with Naomi in our Property Management department. I am pleased that … More
5/5
GoogleVery professional and assuring agent. I was very pleased with the valuation and listing, including the quality of photography, virtual tour, floor plans etc. Viewings were well managed by a clearly motivated sales team. The leadership of the branch is excellent and I had well placed trust in Charlotte to manage the sale, exceeding expectations on all fronts. I highly recommend this agent.
Agent replied · 28 May 2023
Hi Steve, Thank you for taking the time to leave your 5 star award and positive comments for our Witham office, and in particular Charlotte. The team are all dedicated to providing the best possible customer service, from the first point of contact onwards. They will work closely with you, utilising tools at their disposal to achieve maximum price for your property, keeping you updated throughout the sales process. We really appreciate you sharing your experience and look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Services Manager.
5/5
GoogleOlivia at Beresfords was helpful, friendly, informative and professional, she kept me informed at all times throughout the process of my sale.She was approachable and got back to me at all times. Her service was excellent and I would highly recommend her
Agent replied · 26 March 2026
Many thanks for the positive review for Olivia who is based at our office in Witham. Olivia works hard to provide the best possible customer care and will appreciate your 5 star award and recommendation. She will guide and support … More
5/5
GoogleThe team at Beresfords (Colchester) have been great! Dan went above and beyond to ensure our house purchase went as smoothly as possible.
Agent replied · 10 November 2024
Hi Ella, Thank you for taking the time to post your 5 star award for the team at our Colchester office and in particular Dan, your main point of contact. Dan works really hard to ensure the moving process is as stress-free as possible and will do everything within his power to overcome any issues that may arise. He will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manager
5/5
GoogleBeresfords has been excellent from start to finish of our property journey. Daisy, our agent, went above and beyond to make buying our first home straightforward and far less stressful than we ever imagined. She was always quick to respond …
Agent replied · 26 March 2026
Many thanks Alan for the great review for Daisy and the team at our Braintree office. The team are all dedicated to providing the best possible customer care, guiding and supporting from the first point of contact. They will do everything … More
5/5
GoogleOllie and his team did an amazing job of selling our house. Firstly they got well over the asking price and sold it really quickly. Then they managed to organise a difficult chain into completing before the Stamp Duty deadline. I would very highly recommend Ollie and the team at Beresfords WithamPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 28 May 2023
Hi Tom, Many thanks for the great review for Ollie and the team at our Witham office. Your sale would have been in very safe hands with the team during these challenging times. They will do all possible to achieve the best possible price and keep you updated regularly throughout the transaction. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future. Thank you for the recommendation. Alison Horsley, Customer Service Manager.
5/5
GoogleI was very happy with the agency and I would always recommend them to anyone considering buying or selling their property. I find Beresfords staff very professional and easy to talk to. Always very helpful and easy to get in touch with. I …
Agent replied · 26 March 2026
Many thanks Ingrid for the recommendation for the team at our Witham office. The team all work hard to provide the best possible customer care, guiding and supporting throughout the process. They will appreciate your 5 star award and look … More
5/5
GoogleHuge thanks to Kevin and his professional team in Witham. He kept our house sale moving along to a very successful outcome.
Agent replied · 24 October 2024
Hi Allison, Thank you for taking the time post your 5 star award for Kevin and his team at our Witham office. With many years in the industry, your sale would have been in very safe hands with Kevin. With his knowledge and expertise, he will have been best placed to overcome any issues that may have arisen as the transaction progressed. Kevin will appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Service Manage
5/5
GoogleI have been dealing with Beresfords for the last five years as a landlord. They have always been so helpful, and nothing is too much trouble. Danny has been fantastic, as has Kate. I can't thank them enough.
Agent replied · 1 January 2024
Hi Sara, Many thanks for taking the time to post your review. It was great to read that you have found the service provided to you over the last five years to be helpful and productive and that our staff are always on hand to assist you whenever necessary. We thank you for providing us with your business and look forward to continuing to work with you in the future. I know that Danny and the team at Witham will be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
GoogleEasy to deal with, very clear instructions and really really helpful! Made the whole process a doddle, thankyou :)
Agent replied · 22 April 2026
Hi Le Thank you for providing us with your feedback. Its great that you have been happy with the service you have received from our team in Witham and we look forward to assisting you again in the future. Steven Bond Managing Director - Residential Lettings
5/5
GoogleThe setup was realy good l could not wish for more was smooth and let the property really quick and was advised on all of the setup. Iam very pleased with the way Danny and his team responded. Thanks top estate agents.👍 …
Agent replied · 28 May 2023
Hi Peter, Thanks for your feedback. I am pleased that you found the application process smooth and that our lettings team in Witham clearly explained all that was involved. We very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings
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Questions about Beresfords Witham
How many reviews does Beresfords Witham have?
Beresfords's Witham office has 197 reviews across 1 platform: 197 on Google.
What is Beresfords Witham's rating?
Beresfords Witham is rated 4.7 out of 5 across all 197 reviews, and 4.7 out of 5 on Google from 197 reviews.
Where is Beresfords's Witham office?
Beresfords Witham, 29 Newland Street, Witham, CM8 2AF.
