Trusted Agent profile · Wirksworth
★★★★★
287 reviews across 2 platforms
6 Market Place, Wirksworth, DE4 4ET
Grants of Derbyshire's office in Wirksworth, at 6 Market Place, is rated 4.9 out of 5 across 287 reviews on two platforms, including 284 Google reviews rated 4.9.
Every review we hold for the Wirksworth office, from every platform, shown as written. First names only.
5/5
GoogleAccessible, helpful always professional. Prompt response to emails and phone calls. Quick to address emergency repairs. Respectful during routine inspections. Showed appreciation for being a reliable tenant. Fair rent. Strongly recommend.
Thank you for such a lovely review Pete! We hope you have settled into your new home really well. We certainly miss you as our tenant but we are wishing you all the best for the future!
5/5
GoogleHi, Nicola, Shaun & Emily provide us with excellent service to manage our rental property. They go above & beyond consistently and provide us with the support that we require on every occasion. They are an absolute pleasure to work with and we could thank them enough. We would certainly recommend Grants to anyone looking to let, buy or sell a property. Wishing the team a very Happy Christmas! Thanks Nick.
5/5
GoogleBig compliments to all the staff at Grants of Derbyshire especially Colleen, a pleasure to work with, when purchasing my 1st home, in a new location, help me arrange contractors, super prompt with replies, always willing to help, kind, considerate & supportive, wonderful lady. Thank you, highly recommended. I would use Grants of Derbyshire again in the future all staff was super start to finish😊
5/5
GoogleI decided to rent during summer 2020 and Grants made the entire transition easy, I lived in the property for 2 years and they were always the other end of the phone whenever I had any issues. They even went out of their way to collect my parcel when I delivered it to the wrong address once I moved out! They really went above and beyond. I have had many diffcult experiences with other estate agents and I can hand on heart say that Grants are miles above the rest! I had a difficult time and unforseen circumstances and had to make a change to my tenancy and Nicola and the team were there every step of the way to make it as easy as possible. I never felt like anything was too much work for them! I am very grateful for them and their support and would highly recommend! Nicola almost became a friend and I had tears in my eyes when I had to say goodbye! Thank you to Nicola and the team!
5/5
GoogleThis was a very helpful proactive firm that communicated well and quickly. The staff were friendly and professional and followed up quickly on any queries. Would recommend highly
Thank you so much Nigel, this means the world to us.
5/5
GoogleFrom start to finish, the whole selling process with Grants has been great. They are professional, helpful and nothing was too much trouble. Highly recommend 😊 …
Thank you for choosing us as your agent Gaynor, it was our pleasure! Wishing you all the best for the future!
5/5
GoogleSo glad we chose Grants to sell our home. Shaun, Kerry and Colleen were very professional, helpful and friendly. They gave the right estimate for the local market, quickly achieving the asking price, then provided excellent support to secure completion on our preferred date. Our sincere thanks!
5/5
GoogleWe have now bought and sold through Grant's and they have really been excellent from start to finish. Highly recommended!
1/5
GoogleI am posting this review as someone further up the chain from a property that Grant's were selling. Grant's gave inaccurate information to our estate agent about the chain, stating that our purchasers had a 'very short chain of 2 properties that was very well progressed'. We relied on this information and accepted an offer, taking our property off the market. In fact, there were 7 properties in the chain and our purchaser's purchaser had not agreed a mortgage or conducted a survey. After various other misinformation along the line, the survey result was finally received 1 week AFTER our anticipated completion date, revealing £40,000 worth of work required. They then attempted to pass that up the line, requesting £40,000 off our property (which had nothing wring with it). The chain collapsed at the eleventh hour and we are back to the start again. If Grant's had been truthful from the start, we would never have accepted the offer on our property. They are either incompetent or dishonest, or both. Beware if your purchaser is selling through Grant's!
Dear Sara, I do totally understand (and share) your disappointment that your sale has fallen apart at such a late stage. I have asked your estate agent to seek your permission to pass on your email address to me so that I can share more information relating to your chain, which would not be appropriate to share on a public forum, and I would really welcome the opportunity to do so. In the meantime, however, I would like to just correct your assumption that we relayed incorrect information about your buyer's chain when you agreed your sale. When we checked the chain prior to agreeing the sale on your buyers' property, the estate agent below us advised that their buyer had sold to cash buyers (hence there were only 2 sales below yours as you stated) and this is the information we passed on to your agent. It was only subsequently, through our own investigations, that we found out that those cash buyers at the bottom had decided to sell and tie in their own sale and we at this point informed not only Matthew at Luscombe Maye but also the agent below us! Your buyers' buyers had a Mortgage In Principle when their offer was accepted by us, as is standard practice and they subsequently arranged a survey (though rather later in the process than we advised). I would like to assure you that we acted with integrity and honesty throughout and it is unfortunately the actions & decisions of just one party towards the top of the chain combined with an unfortunate sequence of circumstances, that resulted in our sale (and thus yours) not proceeding. If you look at the rest of our reviews, you will hopefully be reassured that we strive to do our best for all our vendors and purchasers too and we were genuinely devastated when your buyers' sale could not proceed. Please do email me - kerry@grantsofderbyshire.co.uk - and I can explain more about the situation which although not changing the outcome, will hopefully leave you feeling less aggrieved. Kind regards, Kerry Grant
5/5
Google3rd time we have used Grants, excellent support and very friendly team
Thank you so much Mark, this means so much to us!
5/5
GoogleColleen and team were absolutely fabulous throughout my property purchase. The whole team at Grant’s are extremely friendly and helpful and really do go the extra mile to support and expedite the often painful process. Happy to say on this occasion the process was seamless and I certainly wouldn’t hesitate to recommend Grant’s for any property move. Thanks again Grant’s for great service!
5/5
GoogleGrants were excellent with the sale of our house. They went above and beyond to ensure everything ran smoothly. Their communication was excellent and they acted as a link between myself and the buyer, often answering emails outside of work hours, with a friendly and helpful manner. I would highly recommend Grant’s of Derbyshire to anyone wanting a caring, helpful and professional service.
5/5
GoogleAbsolutely First Class from start to finish. A thoroughly professional yet cheerful and personal service. Always available to answer any questions and nothing was ever too much trouble. The photos taken were fantastic and definitely helped sell our house very quickly. A lovely team of people, special thanks to Colleen. Will definitely use again! Many thanks A+++++
5/5
GoogleAmazing service when buying my property through Grants. They really went above and beyond and I cannot thank them enough! Highly recommend
5/5
GoogleReally positive experience. Our house sale went very smoothly. Great friendly service and supportive, thorough and kind staff who were always there to help.
Thank you for such a lovely five-star review Lorraine, it was our pleasure supporting you with the sale of your property.
5/5
GoogleVery friendly, professional and supportive all through our purchase.
Thank you so much Rosie, this means the world to us!
5/5
GoogleExcellent service from the beginning to the end of our sale. Efficient and very communicative throughout. We highly recommend Shaun and the rest of his team.
5/5
GoogleGreat team of happy people, really professional and prompt reply to emails and phone calls
Thank you Wynne, it was a pleasure dealing with you! All the best for the future!
5/5
GoogleThe purchasing of my house in Water Lane went smoothly from start to finish. Grants were always pleased to help when I had a question and acted as a strong link between me, the vendor and the vendor's solicitors. I felt in good hands and thank all the people there for their appreciated assistance.
5/5
GoogleAfter purchasing a property recently through Grants, we would wholeheartedly recommend them. Everyone we encountered were friendly and professional, from Jenny and Colleen who showed us round the property to Kerry who was absolutely fantastic at progressing the sale, going above and beyond to complete the whole process, especially after some of the setbacks we’d had! We always felt like they cared which was so important to us. Thank you to all.
5/5
GoogleAmazing dedicated professional staff. Everyone we dealt with went above and beyond.
Thank you so much Karen! We're wishing you and Anthony all the best for the future!
5/5
GoogleExcellent support from Kerry and the team at Grants, I would highly recommend them to anyone else selling a house in the Wirksworth area.
5/5
GoogleGrants were really helpful to us in our search for a property in Matlock. They were super responsive at all times and very accommodating when trying to arrange viewings as we were travelling from another area. All the staff we dealt with were friendly and knowledgeable, giving us extra info about the local area and accompanying us on extra viewings for the property we chose to buy. We dealt with many agents in the area in our property search and Grants were by far the best!
5/5
GoogleWe purchased our new house through Grants and the whole team was amazing. Not only were they warm, friendly and incredibly helpful from start to finish, but throughout the purchasing process they worked hard for the entire chain, often the only ones to get answers that others could not when things dragged on. We cannot recommend this company enough and if we move in the future we would only ever use Grants.
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