Trusted Agent profile · Winslow, Buckinghamshire
Verified
★★★★★
231 reviews across 3 platforms
22 High Street, Winslow, Buckinghamshire, MK18 3DQ
Part of Ella Residential Sales & Lettings, see every office.
Ella Residential Sales & Lettings's office in Winslow, Buckinghamshire, at 22 High Street, is rated 4.7 out of 5 across 231 reviews on three platforms, including 203 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ...Read all 7 from sellers
Mark, Tina and the team were very helpful in pushing through a sale where one solicitor was dragging their heels. They kept me informed the whole time and were ...Read all 9 from buyers
Established in 2002, Ella is an independent sales and lettings agency with offices in Buckingham and Winslow. Managing Directors Mark Ayres and Mark Cruse, Childhood friends who grew up locally, employ a large team of experienced and friendly staff who are also local to the villages and towns in which they work. The company prides itself on being a market leader and has a high level of involvement in the local community, promoting this through all aspects of the business. With a loyal client base, Ella have fast established a reputation for excellence.
The Trusted Agent 2026 results for Ella Residential Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Winslow office, from every platform, shown as written. First names only.
5/5
GoogleWe recently purchased our home through Ella. They were very communicative and good at providing constructive updates. Gary and Mark were responsive to queries and issues.PositiveResponsiveness, Professionalism
Good morning Rachael - Many thanks for this review. I hope you have settled in well. Best regards from Mark and the team
5/5
GoogleElaine, Mark & Charlotte are very professional, helpful and smooth. I am new to UK, they help us to seek legal advice & give us good suggestions during reference check and assist to move in at the earliest time. We are very happy with the services.
5/5
GoogleExcellent Team very patient . Great at following up & Gill is an absolute Star
Aahh, thats lovely to hear Alison. Thank you so much
5/5
GoogleElaine has been very helpful, friendly and informative - a pleasure to deal with :-)
Thank you for the 5* review Kim, Elaine is delighted. All the best, Mark.
5/5
GoogleGreat service, very helpful staff. Viewed the house in May and were moving in come July. Really fluid transactions. Thanks to Bob and Mark specifically.
Doug - Thank you very much for your kind words. We can't wait to see the house and the changes you have made when COVID is over. All the best, Mark
5/5
View AgentsElla were excellent throughout the process. We used them as they sold us the house 5 years ago. Mark Ayres was very professional, proactive and communicative throughout the process. Indeed, he seriously outclassed the firm of solicitors we used to do the transaction, and was always more on top of what was happening in the chain than they were. Would definitely recommend.
5/5
GoogleAfter months of delays with a disingenuous buyer who wasted my time I switched to Ella who not only found me a new buyer within a few days but also achieved a much better price for my property. They have been responsive and supportive in equal measure and I do not hesitate in recommending them to anyone who is looking for a first class service.PositiveResponsiveness, Quality, Professionalism, Value
Good morning Steve. We were pleased to be able to step in and readvise you and to get such a positive result was great. We hope you enjoy your new home. All the best from Mark, Rachael and Bob.
5/5
GoogleI found Ella to provide a very professional service. Mark and his team understood my needs very quickly and helped get my house on the market with lots of interest from prospective buyers. I also used Ella to look at several houses and once again they excelled giving me full confidence. I wouldn’t hesitate in recommending their services.
5/5
GoogleWe brought and sold through Ella and cannot recommend them highly enough. It was a long and complicated chain and without their professionalism and guidance throughout the whole process it may not have worked out as well as it did. They were definitely the safe pair of hands it needed and we felt reassured to have such a competent and experienced team behind us.PositiveResponsiveness, Quality, Professionalism, Value
Hi Zoe - Thank you so much for this lovely review. I look forward to being able to see the house after COVID. Have a lovely christmas.
5/5
GoogleElaine and the whole team at Ella in Winslow have been excellent. Very helpful and efficient. Very happy with the service
Sharon, thank you so much. Stay safe and lets hope 2021 gets better for all.
1/5
GoogleAwful experience, I have had mould in my flat now for 4 months. When ever it is cleaned it reappears in a week. Reported multiple times still no progress. The damp has caused my extractor fan …
Hi Bradley, Thank you for your review. I am sorry to hear you are not satisfied with the service provided and would … More
5/5
GoogleI needed to move in a quick time frame. Thank you to Elaine and her team for assisting me so smoothly
5/5
GoogleElaine was very helpful and lovely to deal with
Thank you so much Antonia
5/5
GoogleCharlotte, Elaine and Mark were all extremely helpful in moving me and my partner into our new property. …
5/5
GoogleThank you Mark, Rachael, Jill & Bob for your excellent, friendly and professional service, and for working hard to get the sale over the line! Look forward to doing business with you all again. Clinton
5/5
GoogleNicola has always been a great help in getting any issues we have had sorted.PositiveResponsiveness
Thank you Kirsty
5/5
GoogleThanks to Mark and the team for all their help and support during difficult times.PositiveProfessionalism
Thank you Beverley - Have a lovely christmas
5/5
View AgentsProfessional and constant feedback
Ella Homes were very professional and produced viewers for our property as soon as it came onto the market. They gave us constant feedback about the viewings & helped us remain calm through out the whole selling process. They also gave us professional & sound advice when we received the first offer on our property.
5/5
GoogleI would like to complement the Winslow team on the service they gave us as buyer and the communication between ourselves and the sellers. everything was done quickly, efficiently and error free by a team who were engaged and worked as a team. I would recommend them to anyone looking to sellPositiveResponsiveness, Quality, Professionalism, Value
Hi John. Many thanks for this review and we hope you enjoy living in your new home. All the very best for the future
5/5
GoogleRecently sold our house with Ella. Bob and the team were great.
Thank you very much Lorenzo for this positive review
5/5
GoogleAll agents were extremely helpful in my purchase of my new home and couldn’t have done more for me! Jill was invaluable helping me through the process right up until the end 🤩 …
5/5
GoogleCompleted sale of our house a few weeks ago. All the team at the Winslow office were great. We were kept informed of what was happening at all stages and all our questions were answered promptly. Our side of the sales was handled excellently, especially by Jill she was absolutely fantastic. Would recommend them to anyone.
Good morning Jason. Many thanks for leaving us this review. I have passed your comments on to the team and to Jill who was delighted. All the very best for the future from Mark and the whole Winslow team.
5/5
GoogleIn a very stressful situation selling my late mother’s home, the team at Ella homes from start to finish we’re professional , sensitive and positive. I would be totally confident in recommending Ella homes to all my family and friends. Thank you all for the great service you gave us .kind regards Nick and Melanie Bristow.PositiveResponsiveness, Professionalism
Hi Nick. I hope you and Melanie are well. Thank you for this great review. All the best. Stay safe. From Mark and the team
5/5
GoogleVery efficient and friendly. Made all the arrangements with viewers and showed them around. Once sold they kept in contact on a regular basis, dealt with both solicitors to chase up on dates and it all completed on time. They were professional throughout the process and I felt we got real value for money. Thank you!
Thank you very much Kas for this review. We are glad it got there in the end. All the very best from Mark and the team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
7 reviews from sellers, rated 4.3 out of 5 on average. For example, Jonathan wrote: "We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on ..."
9 reviews from buyers, rated 4.9 out of 5 on average. For example, Murry wrote: "Mark, Tina and the team were very helpful in pushing through a sale where one solicitor was dragging their heels. They kept me informed the whole time and were ..."
Yes. In The Trusted Agent 2026 awards: Ella Residential Sales & Lettings, Winslow won Gold.
