7 reviews from sellers, from every platform, shown as written. First names only.
★★★★★ 1/5
View AgentsDealing with Ella to sell my late father's property was a truly dreadful experience
Ella sell a lot of properties because they value them near the bottom of the market which is ok if you want to get on and sell quickly, but might not suit everyone. They did very little to act on my behalf as the client.. They didn't get the place on the market as quickly as promised and I never saw the brochure on the house that they also promised. They did find a buyer for me but when the buyers were slow to get legal proceeding kicked off Ella did nothing to chase it up until prompted by my solicitor, Worst of all for me, meddling by Mark Ayres turned the run up to completion of the sale from a stressful experience into a distressing and stressful time. They say on their website that "our relationship with the client is never taken for granted". I didn't find this to be true and I certainly wouldn't recommend them.
Stephanie · 25 May 2018
Agent replied · 10 July 2018
Hi Stephanie
We are truly sorry that you feel this way. We actually had to chase the solicitor rather than the other way around and always try to work in the best interests of our clients the vendors. Your buyer was ready by mid February but sadly, on this occassion due to reasons set out to us by your solicitor it could not complete until the May. We chased this on a weekly basis for you right up until completion. We certainly don't mean to meddle, rather we intend to maintain communication between all parties and ensure the sale reaches exchange and completion for all parties. Sincere apologies for any distress caused.
Ella
★★★★★ 5/5
View AgentsGreat service
We were very pleased with the service that we got from Ella. Our initial meeting with Mark was most insightful, and we enjoyed hearing his philosophy on marketing a property. The commission that was proposed was very reasonable, and less than local competitors. Professional photography was included in the fee, and was of an excellent standard, and there were no other extra charges as the EPC was also included. Mark and Tina guided us through the whole journey, remained calm when there was the occasional understandable bump, and responded quickly to our questions. Ella always acted professionally and we have no hesitation in recommending them.
Jonathan · 14 August 2018
★★★★★ 5/5
View AgentsElla were excellent throughout the process. We used them as they sold us the house 5 years ago. Mark Ayres was very professional, proactive and communicative throughout the process. Indeed, he seriously outclassed the firm of solicitors we used to do the transaction, and was always more on top of what was happening in the chain than they were. Would definitely recommend.
Jon · 17 January 2018
★★★★★ 5/5
View AgentsProfessional and constant feedback
Ella Homes were very professional and produced viewers for our property as soon as it came onto the market. They gave us constant feedback about the viewings & helped us remain calm through out the whole selling process. They also gave us professional & sound advice when we received the first offer on our property.
Lucy · 7 March 2018
★★★★★ 5/5
View AgentsWe were delighted with every aspect of the service we received from Ella estate agents. We have recommended them to friends as we found them professional, kind and caring. Each member of the team was excellent.
David · 1 March 2017
★★★★★ 5/5
View AgentsAn excellent level of service and very supportive and informative throughout the process.
Greg · 17 January 2018
★★★★★ 4/5
View AgentsGood team with great knowledge of the area
Emma · 25 July 2017
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
