Every review we hold for the Winslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would like to thank Mark and his team for their excellent, professional and friendly support from the first viewing, through to the exchange of contracts. Mark's frequent updates filled me with confidence and I was especially impressed by the way he chased a mortgage broker on my behalf, enabling a swift and painless purchase. I have absolutely no hesitation in recommending Ella Homes Estate Agents for anyone buying or selling a property.PositiveResponsiveness, Professionalism
Sylvia · 27 August 2021
Agent replied
Hi Sylvia - Thank you very much indeed.James was so pleased to have you there and it is lovely to have you in our village.
★★★★★ 5/5
GoogleElaine from this agency has been a life saver. She has guided us from start to finish and gone above and beyond to help us find a place to call home. We are so very grateful for all of the help she has given us. Whether you are looking for housing from overseas or locally, she and this agency are the ones to go with!PositiveResponsiveness, Professionalism
Laura · 22 June 2022
Agent replied · 21 June 2024
Thank you Laura - Elaine was thrilled to read this review. Have a wonderful Christmas
★★★★★ 1/5
View AgentsDealing with Ella to sell my late father's property was a truly dreadful experience
Ella sell a lot of properties because they value them near the bottom of the market which is ok if you want to get on and sell quickly, but might not suit everyone. They did very little to act on my behalf as the client.. They didn't get the place on the market as quickly as promised and I never saw the brochure on the house that they also promised. They did find a buyer for me but when the buyers were slow to get legal proceeding kicked off Ella did nothing to chase it up until prompted by my solicitor, Worst of all for me, meddling by Mark Ayres turned the run up to completion of the sale from a stressful experience into a distressing and stressful time. They say on their website that "our relationship with the client is never taken for granted". I didn't find this to be true and I certainly wouldn't recommend them.
Stephanie · 25 May 2018
Agent replied · 10 July 2018
Hi Stephanie
We are truly sorry that you feel this way. We actually had to chase the solicitor rather than the other way around and always try to work in the best interests of our clients the vendors. Your buyer was ready by mid February but sadly, on this occassion due to reasons set out to us by your solicitor it could not complete until the May. We chased this on a weekly basis for you right up until completion. We certainly don't mean to meddle, rather we intend to maintain communication between all parties and ensure the sale reaches exchange and completion for all parties. Sincere apologies for any distress caused.
Ella
★★★★★ 5/5
GoogleMark Ayres has yet again been fantastic throughout our selling process.
His attention to detail and speedy feedback at all stages was very much appreciated, especially during the unsettled times of the first lockdown.
Once viewings were allowed we quickly secured a sale, progressing to completion as quickly as the situation would allow.
VERY pleased with Mark and the team, would not hesitate to recommend them as an estate agent.PositiveResponsiveness, Professionalism
Barry · 22 June 2021
Agent replied · 21 June 2024
Morning Barry - Thanks very much for this review. I am very jealous of your move to France . Have a great christmas. All the best from Mark and the team
★★★★★ 5/5
GoogleExcellent service and ongoing support provided by Mark, Rachael and Bob throughout the whole process. Very professional and went that bit further with details to help sell property.
Accessible and always called back if they could not resolve matters instantly.
A trusted, friendly estate agent and would definitely recommend. They keep promises and makes moving so less stressful. Thankyou 😊PositiveResponsiveness, Quality, Professionalism, Value
Dawn · 22 June 2022
Agent replied · 21 June 2024
Hi Dawn -I hope all is well. Thanks so much for leaving this great review and for contacting me in the first place. All the very best from Mark, Bob, Rachael and Jill
★★★★★ 5/5
GoogleHaving dealt with numerous estate agents over the last year it was so refreshing to finally deal with Mark and Ella Homes. Our purchase in Winslow went through and when there were issues with our buyers solicitors Mark stepped up to the plate and helped get the sale acrossthe line. We are now very happy in our new home and village. Highly recommended.
A · 13 March 2022
Agent replied
Hi Andrew - I am glad that we managed to hit the deadlines and get you all moved. Many thanks for the constant communication and your assistance. All the best from myself and the whole team. Mark
★★★★★ 5/5
GoogleDear Mark, Bob & Rachael, I want to thank you for your very polite, helpful and professional service. It has been a pleasure dealing with you all.
We have been in touch with Ella homes for 3x moves now and everytime is as good as the first. For anyone looking to sell their home, I highly recommend Ella Homes!! From Mariska & all at DAC!
Mariska · 29 July 2021
Agent replied
Thank you so much Mariska from all of us here at Ella Homes
★★★★★ 5/5
GoogleI have been dealing with Ella homes for the past 5 years now and in particular Elaine who has always been both friendly and professional in her approach to anything we have had to deal with. I know that any issues or indeed any information that I require I have the fullest confidence that I will have the right help from Elaine. ThanksPositiveResponsiveness, Quality, Professionalism
Pete · 22 June 2021
Agent replied · 21 June 2024
Thank you Pete. That's brilliant to hear
★★★★★ 5/5
GoogleI have no reservations in recommending this very professional agency. They took great care throughout in preparing documents, marketing in the most efficient way - viewing schedules - chasing solicitors and keeping all parties informed. Mark & Jill went well beyond expectations and left us with the feeling that we had chosen well.PositiveResponsiveness, Professionalism
Graham · 27 August 2022
Agent replied
Good morning Graham, firstly sorry for my late reply, I have been away golfing for a week. Myself, Jill and the team were delighted to read your comments and would like to thank you and Janet for coming to us. All the very best for the future from myself and the whole team.
★★★★★ 5/5
GoogleThanks to Rachel ,Mark , and the team for all their help with our purchase, they were very professional and accomodating with our viewings and liasing with the overseas vendor and solicitors.
They kept us informed of developments at all times and helped with information regarding utility suppliers, we would have no hesitation in recommending them to potential customers, thanks again.PositiveResponsiveness, Professionalism
Andrew · 22 June 2021
Agent replied · 21 June 2024
Good afternoon Andrew - Many thanks for this terrific review. This has made our Tuesday. Have a great Easter, best regards from Mark, Rachael and the team.
★★★★★ 5/5
GoogleThey were great in finding us a suitable house. Service given by senior letting negotiator Ms Mary O’Leary was commendable. I will recommend her services for anyone searching for a house.
Yasser · 30 March 2024
Agent replied · 26 August 2024
Dear Yasser Pathirana
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleWe have dealt with Elaine for the past year regarding our rentals, she is absolutely A*. She is always polite, courteous and helpful in every way. Elaine will not just tell you if there is a problem, she will have solutions too..for us and the tenants. She is why we stay with Ella...oh and the other staff too 😊PositiveProfessionalism
Unita · 22 June 2021
Agent replied · 21 June 2024
Unita, Elaine was thrilled with this review. Many thanks
★★★★★ 5/5
GoogleContact was great. The sale was well looked after from beginning to end. There were unnecessary complications by others that were superbly expedited by Jill from Alexander who saw the sale through to the end. Thank you. Bob
Bob · 1 October 2023
Agent replied · 30 December 2023
Dear Bob,
Thank you for your review and comments. So pleased everything went through smoothly, Jill certainly does a great job.
Wishing you all the very best from all of us in the Winslow Sales Team
★★★★★ 5/5
GoogleThe Lettings Division of Ella manages a number of rental properties for my family. All the team are talented but Elaine stands out for me because of her tenant selection skills. Her ability to assess candidates in interview is outstanding. As a consequence, we have never had a tenant that was not entirely satisfactory.PositiveResponsiveness, Quality, Professionalism, Value
Robin · 27 August 2021
Agent replied
Hi Robin - Thank you so much. You are a super client to have. Many thanks - Elaine
★★★★★ 5/5
GoogleWe have been dealing with Elaine for the past few years and have found her and the team thoroughly professional. She has great knowledge of the local area and has always found us suitable tenants in good time. Nothing is too much trouble - she is friendly, helpful, efficient and does an amazing job. I would thoroughly recommend her.
Helen · 12 December 2020
Agent replied
Thank you Helen. Sending our best to you all in these difficult times.
★★★★★ 5/5
GoogleWe recently purchased a house that was marketed by Ella. We were hugely impressed by the professional and proactive approach from Mark and his team throughout. We didn't feel pressured or hurried into any decisions. The communication from Gary was excellent and reliable at times when there was lots of uncertainty elsewhere in the chain. Would use again.
James · 6 January 2021
Agent replied
Hi James - Many thanks for this kind review. Good luck with everything over the next few weeks. All the best from Mark and the team
★★★★★ 5/5
GoogleWe moved to Ella from another agency and from the outset, the number of viewings we received increased significantly. Bob and Rachel were always very positive and responded quickly to questions we raised. As our sale progressed, Bob was very responsive to hiccups within the chain . I would not hesitate to recommend Ella - thank you.
Helen · 25 February 2021
Agent replied
Hi Helen, Thank you so much for this. I will pass it on to Bob and Rachael. All the very best for the future from Mark, Rachael and Bob
★★★★★ 5/5
GoogleWe have moved house quite a few times now but this is our first time dealing with Alexandra and co and we couldn’t fault them at all. This has got to be the less stressed we’ve felt when it comes to moving.
Our agent is Elaine and she has been great! Elaine has kept in contact throughout out and has been answering all enquiries very quickly. From previous experience with other estate agents it’s always been us chasing them up which hasn’t been the case with this house move. It’s been extremely efficient and smooth. Elaine has been fantastic and has really kept our stress levels under control and we really appreciate it. Thank you very much.PositiveResponsiveness, Professionalism
Lucy · 22 June 2022
★★★★★ 5/5
GoogleNicola Festa emailed to advise of storm damage to property and followed up with a courtesy call. She was proactive in communicating the problem and in offering a solution.
I have always found her to be extremely professional and thorough and have always been completely satisfied with the service she provides.PositiveResponsiveness, Quality, Professionalism, Value
Julie · 22 June 2021
Agent replied · 21 June 2024
Julie, thank you so much for these lovely words about Nicola.
★★★★★ 5/5
GoogleI purchased a property which was sold by Ella, I was impressed with the communication (e.g. replies to messages out of office hours etc) I dealt with Mark Ayres and Rachael, who were friendly and helpful, I would have no hesitation with using their services for when the property is ready for sale.PositiveProfessionalism
Richard · 27 August 2021
Agent replied
Good morning Richard and thank you very much for this positive review. Have a lovely Easter weekend, Best regards mark
★★★★★ 5/5
GoogleWe have been tenants for nearly 7 years and have experienced different problems at the property. Overall we have been very pleased with the response and level of service we have received. We deal with Nicola Festa who always handles the issues efficiently and promptlyPositiveResponsiveness, Professionalism
Jeffrey · 22 June 2022
Agent replied · 21 June 2024
Eunice and Jeff, thank you very much for leaving this review. Its great when local people use our services and Nicola was delighted to read this. Many thanks from the whole team,
★★★★★ 5/5
GoogleWe completed both our sale and purchase through Ella. Rachel was fab selling our home as was the ever cheery Bob. Mark helped us to find our new place easily.
After sale processes were facilitated by Gary who was always available, or quick to return a call.
Overall a super job.PositiveProfessionalism
Suzy · 22 June 2021
Agent replied · 21 June 2024
Hi Suzy, Thank you so much for such a wonderful review. I look forward to seeing you around the village. All the very best from Mark, Bob and Rachael
★★★★★ 5/5
GoogleElaine Smith is amazing in my eyes. She is so helpful and nothing is too much trouble. She has rented both my home and my annexe on many occasions and has never let me down. I would recommend Elaine to any landlord.
Mary · 14 September 2022
Agent replied
Hi Mary, as one of our longest serving landlords it is lovely to hear such great praise for Elaine. She was thrilled to read this. Many thanks
★★★★★ 5/5
GoogleElaine has helped me for many years with the rental of my properties. She has always been completely professional but with a very personal touch. Nothing is ever too much trouble and I always know that if something needs sorting I can rely on Elaine to do it.PositiveResponsiveness, Quality, Professionalism
Simon · 22 June 2021
Agent replied · 21 June 2024
Simon and Dawn, thank you very much. I have passed this on to Elaine and she was delighted. Thank you.
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