Butters John Bee Winsford reviews

★★★★★ 1/5

Trustpilot

Shameful

Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Pete · 1 June 2020

★★★★★ 5/5

Google

Butters John Bee, dealing with Sara Dickens was a pleasure. Attentive and always returned my calls in a timely manner. Pro-active in helping for my search for my home and wouldn't hesitate to use their services again.

Bob · 22 September 2024

★★★★★ 5/5

Google

Sara Dickins was very prompt getting back to me for a valuation. She was friendly, professional and easy to talk to. She explained the market and reasons for prices to help make an informed decision. Thank you

Angela · 22 September 2024

★★★★★ 5/5

Trustpilot

I am giving 5 stars to Andy Pass

I am giving 5 stars to Andy Pass. There's been a few bumps along the way whilst renting our property out with yourselves. Anytime I've been passed over to Andy it's been dealt with very quickly. I email Andy direct now, and he's always happy to help, and gets the situation sorted. I feel confident staying with this company knowing Andy is just on the other end of the phone/email to help with any concerns/paperwork etc I may need. Thanks for all your help Andy, you're a credit to the company 🤩🤩

Mrs · 15 May 2020

★★★★★ 5/5

Trustpilot

Rebekka - Hanley Lettings

So far so good !! Rebekka is simply amazing , she has helped myself and my partner getting our first rented property which is a big step for someone who is only 18 years old. No matter what the query is or question she is always willing to help solve my worries. Customer service is outstanding , made me feel so reassured and always reply back as soon as she can. Even given everything going on in the world right now. Hoping to all be moved in and settled soon - Thankyou Rebekka !!

Miss · 30 April 2020

★★★★★ 5/5

Trustpilot

We have had an excellent experience…

We have had an excellent experience with Buttersjohnbee estate agents in Congleton. Denise Mellor has been fantastic in keeping us informed and up to date with the progress of our property sale. She pushed our property and achieved the full asking price. Denise has great people skills and even better sense of humour that made the whole process more enjoyable.

Jeanette · 13 May 2023

★★★★★ 1/5

Trustpilot

Been trying to get a house in telford…

Been trying to get a house in telford to rent, and was honest to the best of our ability and knowledge. We was rejected for the house and was told there keeping the holding deposit for misleading information, we have evidence to to prove we had no knowledge of the issue via emails and family members as verbal witnesses. I'd like to point out that this should be made illegal and they shouldn't be able to do this. Not now we have a pandemic and money is tight for everyone. We are now out of pocket for for £138. That they will keep for themselves. We was told we had to pay unordered to continue with with application. Why would we pay that then lie? Who is that silly? We want our money back!

Iyden · 15 April 2020

★★★★★ 5/5

Trustpilot

During the pandemic of covid 19

During a pandemic of the covid 19 virus and myself being a key worker I am so greatful to the staff at Butters John Bee in the Crewe branch specifically Corrie for making the application and move in to my and my sons future home a success. There was never any question to small an issue to big. Your constant reassurance and positive attitude made all of this possible. Even though we could not meet face to face the time and effort you put in speaking and explaining things to me via phone and email was amazing. I just can not thank you enough! You gave me and my son a home in which I can watch him grow....I am forever grateful to you Corrie and the team. I look forward to any contact we may have.

April · 2 April 2020

★★★★★ 5/5

Trustpilot

Great letting agents. Their communication is A+

I've recently purchased a BTL property in Wolverhampton and contacted various letting agents to see who I'd like to manage the property. After speaking to Elisha at BJB, I was very impressed with her professional and friendly advice. Her communication is great and always returns my calls, unlike other letting agents I've worked with. When Elisha wasn't available, Luke was always happy to help. BJB was quick at marketing my property and are doing all they can to let it in these uncertain times during the U.K lockdown. Keep up the great work.

Rob · 29 March 2020

★★★★★ 5/5

Trustpilot

I have recently used Butters John Bee’s letting agency

I have recently used Butters John Bee’s letting agency after being with another agency for nearly 4 months without them getting me a tenant. After 3 days with Butters John Bee they have found me a tenant! Charlotte Foden has been dealing with my property and I can’t praise her enough. She has kept me informed of all viewings and provided feedback after each viewing. She has also answered any questions I have and even though the office is shut due to the COvID-19 lockdown, Charlotte is still working hard on getting the let completed whilst working from home. I am very impressed and can’t recommend BJB and Charlotte enough!

Lisa · 23 March 2020

★★★★★ 5/5

Trustpilot

We recently marketed a property with Butters John Bee, Winsford.

We recently marketed a property with Butters John Bee in Winsford and found the team, particularly Lauren and Kathy who we dealt with in the main, to be extremely helpful. As we didn't live at the property, and worked full time, not only did they fit all necessary appointments around us but also took care of all the viewings, ensured all necessary information was to hand for the interested parties, and gave great feedback on all viewings. Extremely pleased with the service we received and very happy to recommend to anybody looking to put their property on the market.

EDWARDS · 17 March 2020

★★★★★ 5/5

Google

From start to finish, Sophie was brilliant and very professional. I was really pleased with the communication we received from her and she was more than happy to help with any query or problem that we had. I highly recommend

Luke · 26 July 2024

★★★★★ 5/5

Google

From start to finish, Sophie was brilliant and very professional. I was really pleased with the communication we received from her and she was more than happy to help with any query or problem that we had. I highly recommend

Luke · 24 July 2024

★★★★★ 5/5

Trustpilot

Great advice From Michael at Butters

Been speaking to Michael at Butters in Crewe as interested in buying an investment property in the area, as a novice to this I have needed some good advice on types of property to buy and the best areas to get the best rental amounts, he has always given me plenty of his time to discuss the best options and I have never been made to feel like I was pestering him with all the questions and queries I have had, I have really appreciated his help and would recommend all novices to speak to him if needing any advice on buying rental properties in the Crewe area.. Thanks Michael

Mrs · 26 February 2020

★★★★★ 5/5

Google

I was pleasantly surprised to meet Pat, she was very helpful and informative. She was able to answer all of my questions and provide useful information. Not having the experience can be difficult but Pat and Sara made it very clear and easy helping in every step of the way.

Lukas · 27 May 2025

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe Main Office &…

Butters John Bee Crewe Main Office & Winsford lettings office have a wonderful management team. Staff at all levels are consistently friendly & helpful when help or advise sought via telephone, email or face to face contact . They provide an efficient professional service & communication is excellent . A special thank you to Danielle Thompson at the Crewe office for all her help & guidance at the end of our recent tenancy . The experience has highlighted the value of good communication throughout when working with tenants & landlords . Thank you Danielle & to all the team for your good work. Thank you to Jenna Stelfox & the teamat Winsford for continuity with securing a new tenancy & their support to date. Highly recommended.

S · 7 February 2020

★★★★★ 5/5

Trustpilot

Great Property Manager!

Many thanks to Danielle Thompson BJB property Manager! As I am a Landlord not living in the UK I rely on a joined up service which is what I got last week when we had a leak that ruined the dining room laminate floor. Danielle helped me to coordinate the investigation into the leak and then sent a great contractor round to replace the floor - all in the space of a week. Danielle also made sure that we had feedback from the tenants who were thrilled with the service too! Peace of mind is what I need, and I got it!

Julie · 6 February 2020

★★★★★ 5/5

Google

Highly recommend BJB as professional and attentive agents (especially Sara Dickens who took the time to establish our needs and get to know us and what we were looking for). Cannot thank the team and Sara enough for the welcoming atmosphere and pleasant experience they provide; they are as invested as you are in finding your perfect home!

Danny · 20 June 2023

★★★★★ 5/5

Google

I’m a tenant of six years, Came into branch needing some extra paper work (proof of tenancy) for external reasons urgently as I couldn’t locate my original tenancy agreement at home. Natalie was very quick to help and sorted the documents needed swiftly. Cory was also very polite and happy to help. Professional and friendly, many thanks :)

Vicki · 20 June 2023

★★★★★ 5/5

Trustpilot

Butters J Bee are the best!

Butters J Bee have been a really efficient and pleasant company to sell our property with and we recommend them wholeheartedly. Melissa, Natasha and the team have been great to deal with and we thank them very much for all their hard work.

Nicole · 17 May 2024

★★★★★ 1/5

Trustpilot

Absolute waste of time

Absolute waste of time. Extremely rude staff that try to talk over you and belittle you. Have no control over their own tenants and don't want to know unless your a paying customer. Which were the actual words used by one jumped up member of staff that I had the misfortune of talking to. Do not go near them or you will seriously regret it. I am now off to report them to watchdog. Well done Butters John Bee. Another unsatisfied customer!

Claire · 13 November 2019

★★★★★ 1/5

Trustpilot

When buying our property the staff were…

When buying our property the staff were could only do their their best .Recommended solicitors Talbots of Wolverhampton were in my opinion were poor .Did nt seem to know what was going on from one day to another .Seemed a lot of its all in hand .Things were kept from us people dropping out of sale in the chain therefore extending time of moving .Butters jon bee lettings had rented property for two years .Property was a disgrace nothing seemed to have been maintained .Told us everything was ok when they saw it last and would nt move on that .All work had to be done by ourselves they just did nt want to know .So thanks for nothing.

David · 8 November 2019

★★★★★ 5/5

Trustpilot

We have Just used Butters for our…

We have Just used Butters for our rental property and I have to say they were amazing. It was no trouble for them to reply to my many emails answering all my questions. (New landlord) Lucy was amazing keeping us up to date all along the way to getting our new tenants moved in. Would not hesitate to use them again in the future. Thank you Lucy, Charlotte, Grace and Ellie and the rest of the team and butters

Emma · 25 February 2020

★★★★★ 5/5

Trustpilot

Very Professional

I needed a valuation on my property and used Butters John Bee as I had previous dealings with them . They were very punctual and Amit was extremely friendly and professional. My valuation was much as what I thought and Amit sent it to me via E-Mail as I needed it in writing. He even arranged for another estate agent valuation for me as I required two. Great service and will definitely use them again if I need to

Trisha · 24 February 2020