Butters John Bee Winsford reviews

★★★★★ 5/5

Google

Sara was very flexible in arranging our appointment. We had to reschedule which was no problem for her. She arrived promptly, was well prepared and was very friendly. We were very impressed with the prompt service and wouldn't hesitate to use her services in the future.

Memphis · 20 February 2024

★★★★★ 5/5

Trustpilot

Amazing service, Thankyou.

Recently rented a property through Butters John Bee from the Stafford Branch. Me and my partner just happened to pop in and speak to Jason and Hayley who instantly made us both feel very comfortable, we were both offered a drink before sitting down and talking about what we were looking for. Jason quickly found a property, that had JUST come back on the ladder. We arranged a viewing there and then with Hayley and by 3pm the property was taken off the market and it was to be our new home.Hayley was amazing with both of us, she knew exactly what she needed to, helped us with everything and was very thorough. The whole service with Butters John Bee has been fantastic throughout our little journey and we cant thank you all enough. If you want to be treated fairly, with dignity and if you want the whole process of finding a property to be enjoyable and easy flowing, then Butters John Bee is the agent for you. Thanks guys.

Jordan · 20 February 2019

★★★★★ 1/5

Trustpilot

Terrible in every way

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating, you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

Charcoal · 8 November 2025

★★★★★ 5/5

Trustpilot

Excellent customer service

I have been a landlord for the past 4 years with Butters, my most recent experience has been by far the best I have received. The service has always been satisfactory however Lydia Monk has set new standards with the excellent customer service she provided when re letting my property. She was in continual contact and nothing was too much trouble for her even during Usually this terrible pandemic. Lydia is a great ambassador for the company.

Wendy · 20 May 2020

★★★★★ 5/5

Trustpilot

Went to see Debbie Lomas at Butters…

Went to see Debbie Lomas at Butters John Bee for the sale of my property. Debbie was very helpful in everyway from start to finish. The photographs were excellent, communication was great with up dates and viewings that were interested in the property. Debbie and Emma kept us up to date with things and updates the lady who valued and took the photographs did an excellent job and Lee who works for just mortgage's very kindly helped me to purchase my mortgage. I would definitely recommend Debbie and the team to anyone who is thinking of selling there property, and to buy there next home, Lee at Just mortgage's Newcastle under Lyme. I have given the service a 5 star rating but to me it has to be more stars 100% Many thanks again and will definitely use Debbie Lomas and the team at Butters John Bee Newcastle under Lyme when thinking of selling again. Kind Regards Jon Edgeley.

Jon · 31 January 2019

★★★★★ 5/5

Google

Worked with Megan Henshaw, she has been briliant from the start, calling us with updates from the sellers regarding the status of the transaction. While in the process of viewing properties she was very knowledgable about the area and renovation ideas.

Julian · 20 May 2024

★★★★★ 1/5

Trustpilot

This company is a joke

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

Geoffrey · 3 November 2025

★★★★★ 5/5

Google

Patricia was so helpful in my search with finding a new home, herself and Sophie were so friendly when showing me properties and nothing was too trouble. Although I've ended up buying through another agent, if I was ever looking again I wouldn't hesitate to contact them

Susan · 12 January 2024

★★★★★ 5/5

Google

Butters John Bee have been brilliant for the whole process of us buying one of their houses. They are not only professional but genuinely interested in our process and circumstances. From the first phone call we knew they would be great to work with. Super friendly, responsive and great. I wouldn't hesitate to recommend Butters John Bee Winsford to anyone looking to buy or sell their house. Special mention to Lauren!PositiveResponsiveness, Professionalism

Cat · 20 June 2021

★★★★★ 5/5

Google

Sara Dickens has been fantastic in helping us market our property. Sara's friendly, enthusiastic and knowledgeable approach made us feel very comfortable and confident with the whole process. I would highly recommend Sara.

Maria · 22 September 2024

★★★★★ 5/5

Google

Was dealing with Sara Dickens at butters John Bee, winsford. Sara is absolutely fantastic, really professional and polite too. Always keeping me well informed on the latest house search situation, proposing new potential properties and being extremely proactive. Happily give Sara 5 stars, she's absolute credit to butters John Bee!

Michael · 23 October 2023

★★★★★ 5/5

Google

The Winsford branch are always a pleasure to deal with and in this particular instance, a shout out goes to Sara Dickens for her consistently personable, polite and professional approach.

Gareth · 2 April 2026

★★★★★ 5/5

Trustpilot

I would recommend to anyone selling, letting or buying

I would like to thank Kathy at Winsford Butters John Bee for all of her help and expertise when selling my property. The team at the Winsford branch consistently kept me informed about the viewers feedback and assured me that nothing was too much trouble. Their professionalism and reliability kept me reassured throughout the whole process. I have all the confidence to recommend them to my friends, family and anyone else considering using Butters John Bee. Thanks again!

Janet · 13 June 2019

★★★★★ 5/5

Google

Sara Dickens has been amazing from start to finish. Nothing has been too much trouble for her and she has eased our minds and gone out of her way to help us.

Amanda · 1 October 2024

★★★★★ 5/5

Google

Megan has been amazing while selling my parents house and been a good listener on the days I’ve struggled as we lost my Dad highly recommend and She has kept me informed and is very professional

Fran · 26 July 2024

★★★★★ 5/5

Google

Sara Dickens is amazing, after 2 failed estate agents for our property, she has persisted and delivered in listing our property, nothing is too much trouble and I am looking forward to working with her team!

Julie · 26 July 2024

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 5/5

Google

I would like to say a massive thank you to Sophie at the Winsford branch of BJB. She was extremely helpful, professional and nothing was too much trouble. I would highly recommend BJB Winsford if you are selling or buying property. Thank you Sophie you are a ⭐️

Kathy9180 · 22 November 2023

★★★★★ 5/5

Google

We had a buyer for our house within a few days after a lot of help from Sophie at Winsford. As we were unable to visit our house she arranged decorators, cleaners and gardener for us to help clear up after our tenant left the house in a less than desirable state. Although it has been a long process getting to exchange of contracts, Sophie has helped in any way that she possibly could through the whole process. I cannot praise her enough. Kim

Peter · 22 September 2024

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Sara was very professional whilst also being friendly and informative. She was easy to relate to and I believe that she is an ideal person to deal with for the sale and purchase of a house

Peter · 26 June 2024

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Google

Mike Johnston gave me great mortgage advice. He was extremely professional. Thank you. Sara Dickens and Patricia Rigby were really helpful and easy to communicate with, many thanks for helping us try and find a property in Winsford! I would recommend the team at Butters John Bee. Lovely people to talk to.

Liz · 20 June 2023