Butters John Bee Winsford reviews

★★★★★ 1/5

Trustpilot

VERY POOR AT ALL LEVELS I don't think…

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Gail · 21 October 2025

★★★★★ 5/5

Google

I would like to say a massive thank you to Sophie at the Winsford branch of BJB. She was extremely helpful, professional and nothing was too much trouble. I would highly recommend BJB Winsford if you are selling or buying property. Thank you Sophie you are a ⭐️

Kathy9180 · 22 November 2023

★★★★★ 5/5

Google

We had a buyer for our house within a few days after a lot of help from Sophie at Winsford. As we were unable to visit our house she arranged decorators, cleaners and gardener for us to help clear up after our tenant left the house in a less than desirable state. Although it has been a long process getting to exchange of contracts, Sophie has helped in any way that she possibly could through the whole process. I cannot praise her enough. Kim

Peter · 22 September 2024

★★★★★ 1/5

Trustpilot

Diabolical

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

Debbie · 19 October 2025

★★★★★ 5/5

Google

Sara was very professional whilst also being friendly and informative. She was easy to relate to and I believe that she is an ideal person to deal with for the sale and purchase of a house

Peter · 26 June 2024

★★★★★ 5/5

Trustpilot

Butters John Bee Crewe

Couldn't have dealt with a better team. Both Corrie and Michael have been amazing. Corrie was so welcoming when I went to view my property, she made me feel very welcome and was very friendly and made lots of conversation. Michael has been a pleasure to deal with, he has always held great conversation when on the phone and has been very helpful. Happy to have used a great company with a great team.

Jade · 3 March 2020

★★★★★ 5/5

Trustpilot

Fantastic service

Very happy with service.Jenna has handled the letting of two of my properties and will be doing the next one due shortly.Jenna has always been friendly and knowledgeable throughout all proceedings as well as being willing to go beyond the call of duty.I would recommend Jenna to anyone looking to let a property (in fact I have).As well as being fantastic to deal with Jenna has managed to find tenants for me extremely quickly.

Tom · 30 January 2020

★★★★★ 5/5

Google

Mike Johnston gave me great mortgage advice. He was extremely professional. Thank you. Sara Dickens and Patricia Rigby were really helpful and easy to communicate with, many thanks for helping us try and find a property in Winsford! I would recommend the team at Butters John Bee. Lovely people to talk to.

Liz · 20 June 2023

★★★★★ 5/5

Google

We have received a great service so far from Megan Henshaw at butters John Bee Winsford branch. Megan has been proactive and informative with helping us find our new home.

Ken · 22 September 2024

★★★★★ 5/5

Trustpilot

Brilliant Service from BJB Crewe

Really grateful to Sam in BJB Crewe office. Incredibly professional, knowledgeable, patient and have gone out of his way to help with everything and even arranged a viewing late in the day to suit my restricted availability. All my phone calls and email queries have been dealt with quickly and efficiently. Just exchanged on 2 BTL properties in central Crewe and hope to secure more in the future. Adrian and Marcin in the branch has also been at hand to help me. Felt very welcome when I first visited the Crewe office - friendly staff - made such an impact to me esp. after being on the road for 4 hours!! Highly recommend Sam and his colleagues in BJB Crewe Sales, Letting and Mortgage Broker. Thank you Sam for everything and please keep me on your mail lists of new listings.

Angela · 2 October 2023

★★★★★ 5/5

Google

We had a viewing last week, they are very nice and friendly, they answered all my questions patiently and help me a lot. Many thanks to Sara, Sophie, Megan & Pat .

Luna · 20 August 2024

★★★★★ 5/5

Google

I’m currently in the process of selling my house with Butters John Bee, and I have to say, I’ve been incredibly impressed with their service so far. From the very first meeting with Sara Dickens, she made the entire process feel stress-free by keeping me informed, offering expert advice, and being proactive in addressing any concerns I had. I'm confident the sale is in great hands, and I’m excited to see the final outcome. I highly recommend Butters John Bee for anyone looking to sell their home!

Bradley · 18 August 2024

★★★★★ 5/5

Google

Patricia at Butters John Bee in Winsford Cheshire was outstanding and was such a great help to us nothing was too much trouble, I would recommend her to anyone who needs help to find a new home.

Sheila · 20 May 2024

★★★★★ 1/5

Trustpilot

⛔ Absolutely shocking⛔ never answer …

⛔ Absolutely shocking⛔ never answer calls or emails, Incompetant agents giving false /wrong information, they Never obey instruction they prefer to protect there income. Making constant excuse after excuse. Each and everytime you manage get in touch by visiting the branch the agent that you are dealing with as either left, off sick or training. Stay clear guys

Carley · 8 April 2026

★★★★★ 5/5

Google

Excellent service and communication - throughout our purchase through BJB. Sara went the 'extra mile' with making this sale easy and transparent. I would like to also thank her for making the house available prior to sale to measure for carpets. Thank you again and we would thoroughly recommend BJB.

Frances · 25 July 2023

★★★★★ 1/5

Trustpilot

I would not recommend Butters John Bee…

I would not recommend Butters John Bee - Northwich Estate agents they ignore your messages, zero communication, would not add or amend any pictures once submitted, failed to represent clients who came to view the property 343 Manchester Road twice, no sales contract was provided, we agreed 1.5% verbally, they took advantage and took 1.83% still waiting for a call back to discuss.

Cheshire · 24 February 2026

★★★★★ 1/5

Trustpilot

DO NOT EVEN THINK ABOUT USING

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property

Graham · 22 September 2025

★★★★★ 5/5

Google

Teresa has been outstanding throughout my house hunting journey. T has reassured me at each mile stone and kept in contact with me at all time going above and beyond to support my last minute requests. Thank you to Pat & Sarah also for helping me with all my viewings :-)

Emma · 20 June 2023

★★★★★ 5/5

Google

Teresa showed us around to 3 stunning properties. The first one I found myself and enquired about but then Teresa took time to find others that suited us that we hadn’t previously seen. These were both amazing and very unique. We would definitely recommend Teresa and butters John bee services !!

Sara · 20 June 2023

★★★★★ 5/5

Google

Although I was unable to find the exact property that I wanted, Natalie Tunnicliffe was so helpful. From showing me possible properties to answering all my questions, she was absolutely fantastic. I've never felt so comfortable providing my personal information to an estate agent. I will 100% be recommending my friends as family to Natalie when looking for their next property.

Becky · 20 June 2022

★★★★★ 5/5

Google

Went to butters Bee in Winsford .Patricia Rugby is such a friendly nice lady she help me alot looking for a new house. Also big thanks to Ben for all his advice. Lovely helpful staff. Thanks.

Jane · 20 May 2024

★★★★★ 1/5

Trustpilot

Nuisance cold calling & desperate for business

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!

Sally · 13 September 2025

★★★★★ 4/5

Google

Sara was quick to respond to our contact , she was extremely positive when we chatted about our house and seemed very experienced. We shall be in touch

John · 22 September 2024

★★★★★ 5/5

Google

Sara Dickens was most helpful in advising us about our house sale. Sara has a lovely friendly personality and, whilst being very professional too, she made us feel at ease straightaway. Excellent service.PositiveResponsiveness, Quality, Professionalism

Amanda · 20 May 2024