Butters John Bee reviews

★★★★★ 5/5

Google

After a long drawn out sale that didn’t go in our favour we hesitantly contacted Butters John Bee Estate and Lettings Agents Winsford to view a property they had. We spoke to Sara Dickens who has gone over and above her role in making us feel welcome and informed at every stage which has led to a positive outcome for us, and for the Vendors. We are beyond thrilled. It was also lovely to know that the Vendors had used the company before and were so impressed they went back for more. A true testament indeed! Thank you Sara for helping to make this dream home finding happen.

Vonnie · 9 April 2026

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

Sara is friendly, enthusiastic, personable and professional. She goes out of her way to ensure that you feel comfortable with her recommendations, keeps her appointments and has an eye for detail. She has produced some very attractive shots of our home, showcasing it to the public at its very best. 5🌟 …

Rachelle · 14 April 2026

★★★★★ 5/5

Google

Just a few lines to say Sara Dickens has done an amazing job of getting our house on the market today. She really has pride in her work & we really look forward to dealing with her throughout the sale of our property - Thank You Sara !!

Peter · 9 April 2026

★★★★★ 5/5

Google

Sara has just been round to my Grandmothers home to value it. She provided her with many great examples of similar properties that had recently sold and provided a great and accurate valuation. Sara was very kind and offered a lot of …

Aaron · 26 March 2026

★★★★★ 5/5

Google

Massive shout out to Patricia and all the team at bjb for their fast professional service. I received an offer today and had only been on the market 2 weeks. Now to find my new place! amazing result would highly recommend x

Wendy · 16 March 2026

★★★★★ 5/5

Google

I wanted to say how impressed I am with the customer service at Butters John Bee Estate Agents in Winsford. From the very beginning, the incredible Sophie Roberts was simply amazing. She listened to what I was looking for in the way of properties, and then found me a wonderful property to view. From there, I was met by Caitlan, who showed me around and answered all of my questions. Lastly Patricia was on hand to take my follow up call and was simply lovely. I can categorically say that the staff at BJB Estate Agents are lovely, with Sophie, Caitlan and Patricia, making my experience an incredible one!! Thank you so much for being amazing!

Russ · 28 December 2024

★★★★★ 5/5

Google

This is Ernie Welch using my friend Shakira s google account as I don’t have one Butters John B we’re absolutely excellent in dealing with The sale of my home on Swanlow Lane I wish to mention the three Ladies in The winsford office Sarah , Patricia and of course Sophie who dealt with me on at least three times a week They were all efficient and if they couldn’t answer any queries or questions straight away they always got back to me The three of them work really well together and are warm and friendly and are prepared to go the extra mile I have no hesitation in giving them a five star review Thank you Ernie welch

Shakira · 2 December 2024

★★★★★ 5/5

Google

Sara did a fantastic job in listing our house for sale & it was sold very quickly! I would recommend Sara & her team if you're looking to sell or buy a house!

David · 2 April 2026

★★★★★ 5/5

Google

Excellent estate agents from first initial consultation and valuation, right through to hosting viewings and taking offers. Sara Dickens thank you for your help, support and warm approach in initialising our sale valuation. A huge thank you to Patricia Rigby, who has always been supportive, informative and it feels like I've known her for ages. A testament to the empathy, communication and relationship forming at a stressful time. I'm very grateful and would not hesitate recommending the team, for future purchases or sales. Thank you.

Deb · 9 November 2024

★★★★★ 5/5

Google

BJB have been very proficient in helping us put our property on the market with maximum exposure. From the outset Sara Dickens has taken time to explain each step of the process and the support that BJB offer. Sara is very personable and always on hand to deal with any queries we have had which has been a great help.

Darren · 15 April 2026

★★★★★ 5/5

Google

I would highly recommend Patricia Rigby services who is professional and knowledgeable in her field of work and appreciated her willingness to go the extra mile to help

Ursula · 15 April 2026

★★★★★ 5/5

Google

I have recently had my house valuation carried out by Sarah Dickens from Butters John Bee. On the day of the valuation, Sarah was very warm and welcoming, providing in depth information from the house value itself to the services Butters John Bee provide. All while maintaining a professional standard with a smile. Therefore I would highly recommend to get in touch with Butters John Bee for getting an valuation on a property.PositiveProfessionalism

Ryan · 5 December 2024

★★★★★ 1/5

Trustpilot

So bad its frightening

So, you decided tp go with a new agency only to find that the agency who were so excited and promised so much were list as bad as the rest, Thats Butters John Bee Northwich. Today is a week since signing up and still no board outside and thats after three calls asking where it is and given excuse after excuse. Friday last week they go live online without informing me and without getting my approval for the pictures, some of which do no justice what so ever. Today, I speak via phone to Ed at the Northwich branch who tells me that an automated email was sent informing me of being live on line, er no it was'nt. Then ask about property owners approving pictures for online again, Ed states that he will need to check the policy and get back to me!!!!!! Thursday last week when my confidence was sliding I ask that the branch manager speaks with me but no conversation takes place. Today I ask to speak with Emily Wheat the MD of Butters John Bee only to be met with the response 'I can help you' when I have made it clear what i want. Butters John Bee take the universaly bad reputation of estate agencies to a differant level. Within the next two days a mock Butters john Bee board will appear outside my house advising not to use them under any circumstances. As a media owner, it is also my intention to flood social media etc with this issue. Please, Please beware and do not use Butters John Bee Northwich of indeed anywhere.

Stewart · 17 September 2025

★★★★★ 5/5

Google

Today I had a property evaluation at my home in Winsford it was very professional but also a warm customer client interaction with no high-pressure sales just a straightforward talking very pleasant lady Sarah Dickens, as well as being polite and professional sarah was very realistic of what could be done to achieve a top price for my property. Sarah was very complementary of the house and in her team of aadministrators ability to market the house if I decided to utilise Butters John Bee to sell my property. I'm currently undecided if I will sell or rent the property and Sarah was more than happy to allow time for me to make a decission. This was a pleasant experience.

Cameron · 12 June 2024

★★★★★ 5/5

Google

Professional service. Worked hard to market the property. Kept us up to date each step of the sale. Sara Dickens was realistic as to the value of the property and explained how they would market the property. Pictures taken showed the property in the best light. Patricia Rigby kept us up to date with offers and the sale as it progressed. She was always willing to help with any questions and ensured that someone visited the empty property regularly to keep an eye on it. Both Sara and Patricia were very professional.

Mark · 29 May 2024

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Popped in to the Winsford branch of Butters John Bee, as I had an enquiry regarding my property I rent, As soon as I walked in, I was greeted with a smile and asked how could they help me? I explained that I needed clarification regarding the property. I rent a lovely lady called Sarah. Dickens explained that Winford didn’t deal with letting it was Crewe, but she would be happy to help me and see if she could solve the problem asked me to sit down for a minute and she called the branch and sorted out my problem. I couldn’t ask for more. Sarah is very friendly and she dealt with my enquiry professionally with a big smile on her face, thank you, Sarah

Hayley · 20 May 2024

★★★★★ 5/5

Google

The estate agent Sara Dickens was really positive, polite, friendly and went through all the information on what would happen about the sale of the house. The evaluation that Sara gave me was explained really well and how she came to that evaluation, and what I would need to do and what Sara would do if I go head with the sale of the house. I was very happy with the Visit by Sarah and what highly recommend her.

Denise · 22 May 2024

★★★★★ 5/5

Google

5* for knowledge, positive realism and support from the beginning of the sale of our house! Sara and the sales team have been amazing with our sale. Sara’s knowledge and realistic advice during the process is outstanding! We are very grateful for her support during the process and would like to say a very BIG THANK YOU to Sara and the team at BJB.

Heather · 8 January 2025