Butters John Bee Winsford reviews

★★★★★ 5/5

Google

Me and my partner are first time buyers and Sophie has been amazing in helping us through the process. Pat came to do our second viewing and was also very supportive and was very familiar with the area which helped a lot. Any questions we’ve had for the vendor, they’ve chased down for us very quickly and they have been very supportive and taken the time to find out what we’re looking for which makes a huge difference when it comes to something like house hunting. 10/10, would recommend both :)

Chelsea · 20 April 2024

★★★★★ 5/5

Google

Thanks Patricia for your time at the viewing. Very, professional, informative and pleasant to deal with. Thanks Neil and Jackie

Neil · 26 March 2026

★★★★★ 5/5

Google

Sarah was very professional and honest during our house valuation. Overall a very pleasant experience, would highly recommend her.

Davey · 2 April 2026

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

my wife contacted Sara Dickens from BJB in Winsford on Friday last week Sara provided all the details of what we needed to do to commence the sale .I went in this Tuesday with proof of ID at 9.30AM by 4.30PM we were listed on line ready for sale. I can highly recommend Sara Dickens from BJB ,she has gone above and beyond today to get my property marketed ,plus there are regular updates from Sara and the office team. Many thanks Russ

Russ · 21 March 2024

★★★★★ 5/5

Google

Met Pat Rigby on a very busy Saturday afternoon. She had several customers waiting but still took the time to greet me and my brother, and inform us of the wait. Once it was our turn, Pat was knowledgeable and sooo helpful, regarding investments in Stoke. It was very refreshing to also get her expert knowledge and the passion she had about the company (Butters John Bee). We got everything we needed and look forward to building a good rapport moving forward. Thank you Pat, for your professionalism, time, knowledge and patience.

Charly · 21 March 2024

★★★★★ 5/5

Google

I cannot recommend BJB enough! I’m currently going through the process of buying a house and they have been absolutely amazing. From fitting viewing around my busy work life to keeping me updated on where we are currently up to with buying a house. Tresa is fantastic and always happy to speak to me on the phone. I feel like our journey into buying our first home is going to be a stress free process and it’s all down to BJB team. I can’t thank you all enough.

Samantha · 21 March 2024

★★★★★ 5/5

Google

I’m currently in the process of buying a property with my partner and we have had such good help and support from Caitlin. She’s been helping us find suitable properties in our area and been there for our viewings on our busy timetable whilst still being professional. Shes kept us updated on her recommendations which we have really appreciated! Thankyou Caitlin!!

Courtney · 19 January 2025

★★★★★ 5/5

Google

First time selling my house. Invited Butters John Bee to give me a valuation. Lauren arrived at the appointed time and as soon as she stepped foot in my house she lovely . After showing her around , we sat down and she explained the process of selling my house , answering any questions I had, reassuring me that I would be guided and supported though the whole process. In dealing with Lauren and her staff they cannot be faulted for their professionalism and warmth and only had my best interests at heart. Thank you Rose Fagan

Rosemarie · 20 February 2024

★★★★★ 5/5

Google

Pat Rigby and Abigail Illiff were so helpful when speaking with them today regarding investing in properties in Stoke. They had expert knowledge in advising our steps as we are new to investing in the area and we were able to have a very informative discussion regarding our strategy and the sort of properties we are looking for. Excellent service compared to the two other letting/ estate agents we went to today. We got everything we needed. Thank you very much to them

Abbigail · 20 February 2024

★★★★★ 5/5

Google

Patricia was really nice and welcoming helped us with any questions and overall made us feel comfortable.

Leon · 26 March 2026

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026

★★★★★ 5/5

Google

Hooray! We finally made it! I want to express my heartfelt gratitude to Patricia and the team for their unwavering determination and resilience. Despite the complexities that made the house a challenging property to navigate, Patricia persevered until the very end. It's evident that she and the team didn't view it as just another property, but as a cherished family home with a rich history spanning generations. Their ability to let the bricks tell their story truly sets them apart. The entire team demonstrated a remarkable level of personal care and consideration throughout the process. From the beginning to the end, the service provided was nothing short of excellent. Thank you very much 😊

Sarah · 22 December 2023

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 5/5

Google

Patricia was lovely, full of knowledge and no question was too much. Very friendly and approachable

Beth · 16 March 2026

★★★★★ 5/5

Google

Been in contact with Lauren and Sophie regaring putting my house up for sale, both have been so lovely and nothing is too much. Also had a viewing with Pat, she was absolutely lovely, very enthusiastic and very encouraging. Sara also came to take pictures of my house to put it on the market, Sara is so lovely and friendly, put me at ease straight away and has been keeping me updated. Would absolutely recommend.

Jamie-Lee · 21 March 2024

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

My Wife and I both had viewings through Butters John Bee for 2 beautiful properties. Our consultant was Sophie who was absolutely brilliant. She was knowledgable, articulate and very easy to be around. She had a great sense of humour and bonded really well with our 1 year old Daugher which gets her so many bonus points. Sophie is a fantastic asset to the business and we've found all our interactions with her and her team very positive. Thank you all for being wonderful. Adam & Rachel

Iamforeverrr · 22 November 2023

★★★★★ 5/5

Google

Patricia is really friendly and professional and offers great advice whilst viewing the property.

Kyle · 26 March 2026

★★★★★ 5/5

Google

Patricia Rigby, Residential Sales Consultant was super helpful when I was viewing a property. She asked me about myself and gave insightful and great ideas on how to improve the property I viewed. Such a friendly person too! She even said she could help with finding a local business to lay carpets, etc. as I am new to the area. Patricia went over and above to make my potential home buying experience easier! Keep up the great work!

Rachael · 17 May 2025

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

We had a pleasant show around of two houses this afternoon with Tresa. We felt she was encouraging and also gave us space to look around. We put an offer in with the second property, Tresa was genuine and had our best interest at heart. Not pushy or ‘salesy’ she brought a personal touch which we both felt supported in choosing a home that was right for us. (Then we got gifted cake at costa) a great day!!! Demi

Demi · 12 November 2023