Butters John Bee Winsford reviews

★★★★★ 1/5

Trustpilot

Shambles

This company is a shambles not only are their fees expensive,when ever you ring no one answers the phone , they do not return your phone calls and it takes them 3 weeks to answer emails They also deal with cowboy firms who issue certificates before remidial work has take place. When you tell them you want to leave and go with another letting agency they try to sting you with a fee equel to 6 weeks rent plus vat. The tenent informs me it takes forever to get to speak to someone and now contacts me direct when anything needs sorting

Denise · 9 January 2026

★★★★★ 5/5

Google

We have viewed a few houses with BJB and have always found them to be a professional outfit. We have been kept up to date with the very fast changing market and advised of new houses being made available. I’d especially like to thank Patricia from Winsford who went out of her way to ensure my partner was able to view a property after being delayed by motorway traffic en route. Much appreciated

Gillian · 20 June 2022

★★★★★ 5/5

Google

Sara has been utterly brilliant in getting my property on to the market quickly. Courteous and a delight to work with. Photos look great. Write up is ace. I am tempted to buy my own house off her! Thanks Sara and here’s to a smooth sale.

Gareth · 26 June 2024

★★★★★ 5/5

Google

A massive thank you to Tresa Harris, who has been been supporting me through the process of purchasing my first house. I have really value her knowledge and experience. She’s always responsive and helps with every minor detail. Her insight is extremely valuable. Very friendly, easy to talk to and happy to answer as many questions as you may have. Joseph

Joseph · 25 July 2023

★★★★★ 2/5

Trustpilot

If you're not a cash buyer or a landlord with a portfolio, don't bother.

Expressed interest in a flat for sale. So many questions about "was I an investor" and "was I aware how many investors were interested in this property?", asked for them to get back to me regarding service charges and leasehold etc. That was 4 days ago and I'm still waiting. So learnings are, unless you're planning on buying a fairly expensive property with this lot, or you're a cash buyer or a landlord with a portfolio, forget it . They don't want to know.

Mike · 1 April 2021

★★★★★ 5/5

Google

We've used BJB in the past and are returning customers, great service in every way. Sarah was really quick to respond, professional and no pressure at any stage during the visit and afterwards, happy to use them again and recommend to others.

Matthew · 23 August 2024

★★★★★ 5/5

Google

Hello Teresa was the lady who showed us around property on Rosewood Drive, Winsford. The lady greeted us on our arrival with a smile which is always a ice breaker and relives any anxiety. Teresa did not rush us at all and felt we had a good viewing. Thank you Regards Jagdish

Jagdish · 20 February 2024

★★★★★ 1/5

Trustpilot

Would not touch again if last estate agent in the world

I have used BJB for several transactions, I bought a piece of land via auction conditions, that had lapsed planning, i then got planning although nothing like what was originally advertised, this was obviously muddled through with many untruths about the land, and locations of mineshafts etc, it became apparent that this was not what i had bargained for so with new planning, I placed it with them to dispose of, a valuation was done, and was informed that i should set a guide price at £190k with a reserve of £210k. Although i thought this was generous, i accepted the professional advice.6 days prior to 1st Auction advised that no interest, so to reduce to £170k / £190 Reserve, no bids received.went to auction again for a 2nd time with a reserve of £170k, 2nd auction started, and start price went from £170 to £150k, at this point the auction appeared to attract bids, and went up to £166k, still below reserve, but hammer went down and i immediately text to say accept the bid. Only to receive a message that no bids were received.Time went along and although some offers were made outside of auctions, i finally settled on a sale of £130k, i expected the agent fees to reflect this sale price, i then got the invoice and it stated that the original reserve fee was the outset for this, it was only £500.00 difference, and the agent told me what a superb job he had managed to do to sell it for £130k, despite his first valuation being £210k, being a long term customer i thought (Mistakenly) that they would see reason and actually understand that although the property sold for £130k, they had massively failed in first instance with original valuation of £210k.So overall greed has lost them a customer on this occasion, but please question valuations that they give regarding auction properties, as it suits them to give a high valuation and then get you to reduce it, as there fee is now set at this price despite how poor they perform. to me they did not do magnificently in disposing of the property but did a shambles of a job in the first valuation despite me telling them that i though they had overvalued.

Paul · 8 May 2024

★★★★★ 1/5

Trustpilot

If I could give a 0 I would!

If I could give a 0 I would!I would absolutely not go through this company again far too many wrong doings to list them all, however myself and my landlord both decided to leave Butters John Bee and go elsewhere (one reason being that Butters were holding the land lords money even though it was paid by ourselves) You just get messed about and passed from pillar to post when wanting answers or something done they really couldn’t care less! Molly Farrelly is a complete waste of time and so is everyone else to be completely honest!I certainly would never recommend this company to anyone and I know a couple other people who have had extremely bad experiences with them also. AVOID! I’m now with Bellwood Lettings and they are 1000000x better!

Jenny · 6 May 2024

★★★★★ 1/5

Trustpilot

Extremely disappointing experience as a buyer

I viewed a property marketed by Butters John Bee and submitted a full asking price offer. Before submitting my offer, I was completely transparent about my buying position and confirmed that I had a property to sell which was not yet on the market. The seller accepted my offer with full knowledge of my circumstances.

Riana · 15 July 2026

★★★★★ 5/5

Trustpilot

I've dealt with Butters John Bee…

I've dealt with Butters John Bee Sandbach on 4 occasions now with buying and selling properties. The service has been brilliant. Cant fault them, from start to completion they have always kept me informed and most importantly have always completed the sales and purchases swiftly. Special mention to Natasha Forsyth for always going above and beyond to make the process stress free and always dealing with things professionally and swiftly. Thank you Natasha and thank you to BJB. Kindest Regards Brian Gaffney

Julie · 16 February 2021

★★★★★ 5/5

Trustpilot

Appreciate the valuable assistance…

Appreciate the valuable assistance provided by Abigail Griffiths and Max Astley in making our move to our new home in Stoke a pleasant experience. We are grateful for professional and prompt response to all our queries and that they cared for our expectations as customer. Thank you.

Mridula · 26 August 2026

★★★★★ 5/5

Google

Mine and my partners experience with Sophie and all the team we’ve spoken to on the phone have been amazing. They’ve answered all questions & reassured us, Sophie was very helpful and professional On our viewing and as first time buyers made us feel confident and reassured definitely would recommend to friends and family.

Josh · 22 November 2023

★★★★★ 5/5

Google

Thank you so much Tresa Haris for an amazing viewing you were friendly, you were polite & helpful and we wouldn't of been able to come to our final descion and make our offer without you. Professional, knowledgeable, excellent communication wouldn't hesitate to use john bee of Winsford again for a sale or purchase. Kind regards Michelle & Joanne 💯👍

Yourmybuttefly · 20 June 2023

★★★★★ 5/5

Google

Thank you so much for helping me find my perfect house. Sarah was great throughout the whole process and kept me in the loop from the moment I viewed the house to placing my offer to waiting for my offer to buy either accepted or rejected. In the end, she delivered the good news to me herself. Thank you Sarah.

Niko · 20 June 2023

★★★★★ 5/5

Google

Viewed a house today with my husband and was greeted and shown around by Sara. She was very polite and informative of the property and answered all our questions and queries well. Unfortunately this was not the house for us but Sara went above and beyond to reassure us she would be stay in contact with future house views,hopefully we will find our forever home soon. Thanks so much 😊

Liz · 20 June 2022

★★★★★ 5/5

Trustpilot

Customer Service Second to None

Having recently enquired and then viewed a property with BJB I have to say from the initial telephone enquiry, Patricia Rigby Sales Negotiator was friendly, professional and very thorough. I was kept in touch of the viewing appt by telephone and both Patricia and Sophie were just as friendly and professional on the viewing day, answering any questions I had. Thoroughly Recommend BJB

L · 12 March 2023

★★★★★ 5/5

Google

We had our first visit from Property Marketing Consultant Sara Dickens today.Sara was very approachable and knowledgeable,today's appointment answered a lot of questions and left me very excited about working together with Butters John Bee on selling our beloved first home.Thank you Sara.Looking forward to meeting you again

Kamila · 21 March 2024

★★★★★ 5/5

Facebook

Would like to say a huge thank you to Amit and Lauren in regards to the tremendous effort they both made to sell our house. Amit firstly came over to discuss everything with us and answered all of our questions. He made us feel right at ease and showed us how he was putting together a visual virtual property tour using his state of the art camera. He also talked about the plan of action on how they were going to market the property and help us every step of the way. We knew we were in safe hands once the viewings started flooding in! Lauren was fantastic, very pro actively booking in viewings for us and giving us feedback. The house sold in no time and we were extremely impressed with the service that both Amit and Lauren provided us with.

Claire · 21 July 2020

★★★★★ 5/5

Google

Thank you Pat for constantly being there, and always willingly available to help us through the process buying our beautiful new home. We both really appreciate how warm, willing and 'human' you always were in helping us. Nice to deal with a 'real' people person, through an often stressful time. Thank you!!

Scott · 22 December 2023

★★★★★ 5/5

Trustpilot

Top notch service!

I was very happy with the level of service and professionalism I recieved from Michael Ferris and the rental team at Butters John Bee concerning my recent experience in becoming tenant of a house managed by them.Everything went smoothly, and Michael was always ready with explanations and assistance whenever required - which made the whole situation very satisfactory - especially as it was during the current Covid-19 situation.I would very happily use them in the future should I wish to move again.

Mark · 22 June 2020

★★★★★ 5/5

Google

Tresa has been fantastic with the long and complex sale of our house. She’s been so great at keeping us updated and chasing for progress. We’re so grateful for the amount of hard work she’s put in for us and we can’t thank her and the rest of the team at BJB enough!

Joe · 22 November 2023

★★★★★ 1/5

Trustpilot

Taking advantage of lockdown to mislead charities

TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Harriet · 1 June 2020

★★★★★ 1/5

Trustpilot

Shameful

Shameful, money grabbing - awful letting agentsDeborah joined the union and told us how the charity she works with, TWOCO, has been ripped off by a landlord and by lettings agent butters john bee. TWOCO needed a property that would meet the needs of the vulnerable women who use their services, namely asylum seekers and refugees, and survivors of domestic and sexual abuse. Because of the lockdown restrictions, Deborah was unable to view the property beforehand, though having explained the situation to the letting agent and seen photos she felt comfortable in trusting that the property would meet the charity's needs. The charity urgently needed a premises to continue its work and so she signed the contract and paid the rent.The photos turned out to be misleading and Deborah’s trust was taken advantage of. The property turned out to be in a complete state, piles and bags of rubbish strewn all over, a lack of standard safety equipment like fire escapes and there was not even a boiler in a property that she had been told would be suitable to look after vulnerable women. In addition, on meeting the landlord at the property Deborah was upset by the dismissive attitude of the landlord who told her he ‘would be back to clean up the rubbish sometime’. Nearly a month later it is still there. Deborah said that the whole experience has left her ‘Really depressed honestly, really depressed. We are supposed to be helping the vulnerable but we encounter these barriers put up for no good reason other than to stop us’.It is easy to see this as a wilful attempt on behalf of the landlord, in collaboration with the letting agent, to extract money from some of the most vulnerable members of our community. Not on our watch! As a union we stand with our members and will back Deborah all the way. As such we are demanding that they rescind the contract, return all rent money, and issue an apology and donation to TWOCO.

Pete · 1 June 2020