Butters John Bee Winsford reviews

★★★★★ 5/5

Google

Sara Dickens contacted me via telephone approx 4 months ago in relation to a property I had enquired about. Having taken all my details in relation to my property search,Sara kept in contact with me via telephone emails and kept me in the loop for any properties suitable on a weekly basis. She was friendly polite and positive on the numerous occasions we spoke on the phone. I would not hesitate to recommend Sara to my friends and family with regard to searching for properties for sale in Winsford.

Gary · 20 June 2022

★★★★★ 5/5

Google

I met Sara from Butters John Bee Winsford at a recent house viewing. Sara was very professional and knowledgeable about the property she was showing us around. Sara also gave us enough space and time to take in the whole house so we could get a proper feel of the house without feeling pressured to “get in and get out.” I have dealt with a number of estate agents recently but Sara and her colleagues at BJB Winsford have been the friendliest and made the house hunting experience that more pleasurable.

Rachael · 20 June 2022

★★★★★ 5/5

Google

I always though that searching for a house is a very difficult thing but BJB estate prove me wrong .Sara Dickens was the best person for us on this road. The most emphatic and lovely person I ever met. She was calling us all the time to let us know the last news or updates. So understanding with all our needs ! I highly recommend Sara if you are looking for a house . Congratulations for the best team !

Alina · 20 June 2022

★★★★★ 5/5

Google

Hi I had a house viewing with BJB Winsford today, I can highly recommend the service we received from your agent Sara Dickens. Sara has helped and guided me since I approached BJB. Every time I contact Sara she always replies to me in a excellent timely manner. Sara is professional and reliable. We were met with a welcoming smile and a very friendly approach, although Sara had a very busy schedule we never felt rushed and made our experience an excellent. Sara is an asset to the BJB team. Thank you Sara.

Susie · 20 June 2022

★★★★★ 5/5

Google

Having just visited a rival estate agent in Winsford shopping centre and received very little help we walked into Butters John Bee in Winsford and what a contrast! Sara Dickens greeted us with a warm welcoming smile and asked how she could help. We explained that we had just accepted an offer on our property and wondered what BJB had available. Sara ascertained that we were not registered on her system (we had registered with another BJB office) and quickly input our details and requirements into the Winsford system. She then brought up on her screen a list of properties meeting our broad requirements and went through them with us. We selected two to view and she booked us in for viewings with them and immediately sent me notification of the bookings via email. We left the office with a promise to meet her at the first property the next day. Sara also emailed me a copy of full list of properties she had shown us. Looking at this list again in the evening we decided we wanted to view another property from the list instead of the second property we had chosen. The next morning Hazel rang up and spoke to Sara and she made the viewing changes we requested and emailed confirmation to us. Sara met us at our first viewing and showed us the property. The owner was also there and was able to answer our questions immediately. This was very useful as there was no delay while the agent had to contact the seller and get back at a later time. Hazel, myself and Sara were very impressed with the property and Sara’s enthusiasm was evident. Hazel and I liked it so much that we made an offer to Sara to pass back to the owners as soon as we were outside. We then left. Sara negotiated on our behalf throughout the afternoon, until agreement was reached and we had a new property under offer. We would like to state how helpful Sara has been in getting us to this position. From the moment we walked into the BJB office she has been so friendly and genuinely enthusiastic about finding us the right property for us. We can say without a doubt that Sara is the main reason we have found our next home through BJB and we look forward to working with her through to completion and taking possession.

John · 20 June 2022

★★★★★ 5/5

Google

Lauren was absolutely brilliant throughout the process of selling my house. Her knowledge of houses in the area was outstanding. She was really down to earth and professional at the same time. I was a little unsure of the process and she has been really transparent and made me feel confident when making decisions. She took fantastic photographs which gave a realistic overview of the property. I have literally had to do nothing. I would highly recommend her. She got me some great offers. Thank you :)PositiveResponsiveness, Quality, Professionalism, Value

Emily · 20 June 2022

★★★★★ 5/5

Google

I have been liaising with Sara and Tresa and both of them have been great to work with. I spoke to Sara initially and she has been helping me with my property search, keeping me informed of any new properties and I had a viewing with her yesterday. She was professional, friendly and informative. I have also been liaising with Tresa with regards to the follow up of the property and she has been very responsive, and has kept me well informed of the progress so far. Thank you both!

Jessica · 20 June 2022

★★★★★ 5/5

Google

Highly recommend Butters John Bee Estate Agents. Moving into our new house next week! The team at “Butters” have been excellent every step of the way during our purchase. I would especially like to thank Megan Henshaw for being so helpful, patient, professional and kind throughout 🙏. Big thanks! (Lee) …

TOBE5 · 26 July 2024

★★★★★ 5/5

Trustpilot

I'd like to thank Max (staffordshire…

I'd like to thank Max (staffordshire branch) for all of his help throughout our application.

Sarah · 10 July 2026

★★★★★ 5/5

Google

Viewed a house yesterday and was greeted and shown around by Sara. She was very polite and informative of the property the questions and queries she could'n't answer were sorted later that day by email. Unfortunately this was not the house for us but Sara reassured us she would be stay in contact with future house views, hopefully we will find our new home soon. Thanks so much Sara

Pamela · 20 June 2023

★★★★★ 5/5

Google

Sara Dickens has been amazing while trying to help me find a new home. She’s kept me up to date with all new properties and booked me for viewing ASAP. She’s always lovely and friendly, thank you Sara :)PositiveResponsiveness, Quality, Professionalism, Value

Zoe · 3 December 2024

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line.

Darren · 15 April 2026

★★★★★ 1/5

Trustpilot

Very difficult experience

Very difficult experience - recommend other letting agents. Save your time, energy and money. Carried out expensive repair using own contractor and not informing of cost before repair - paying several hundred pounds for a simple light fix, missing rental income despite tenant paying full rent, can't get hold of lettings team to resolve anything so issues naturally escalate, put at risk re compliance checks for gas/electric etc. Raised several issues with Ombudsman after following complaints process. Ended up communicating directly with tenant as was easier and ensured property legal/complaint/safe etc.

Sian · 26 February 2026

★★★★★ 5/5

Google

Very pleased with the professional and friendly approach of Patricia Rigby. Attended a viewing in Winsford that was organised by Patricia. She was very patient, transparent and honest about the condition of the property, rental market and gladly shared local knowledge about the neighbourhood. Patricia Rigby is really a credit to the profession.

Nabaile · 29 May 2024

★★★★★ 5/5

Google

Thank you to Sara for marketing the property so quickly and professionally A huge thank you to Megan for the incredible communication and feedback on viewings and securing the offer on the house with her exceptional negotiation skills … even post sale her continued communication and professionalism is incredible … thank you !!!

Louise · 27 May 2024

★★★★★ 5/5

Google

Thank you to Sara for marketing the property so quickly and professionally A huge thank you to Megan for the incredible communication and feedback on viewings and securing the offer on the house with her exceptional negotiation skills … even post sale her continued communication and professionalism is incredible … thank you !!!

Louise · 20 May 2024

★★★★★ 1/5

Trustpilot

Expensive to sell via this estate agent. Terrible customer service.

I put up my property for sale through this agent. Sadly, it was a bad choice due to their terrible service. Their estate agent costs were premium around 5k for a property worth 180k and I thought I will get premium service but my property didn't even rank high on searches and never got one call or update for the three months it was advertised with them. I couldn't even find my property in searches easily. Three months on with no viewing. Their team don't care about talking or giving updates to the vendor. Miserable experience. Stay away!

Hazel · 18 February 2026

★★★★★ 5/5

Google

Thanks to Lauren Ellison, Sara Dickens and the team at BJB, You are amazing, great customer service and outstanding estate agents. Thank you for selling my house in such a short time and being professional throughout the process, your dedication to myself as the seller is second to none and I can highly recommend you to arrange selling any house anywhere any time. Thank you.

Alan · 24 August 2023

★★★★★ 5/5

Google

I would recommend butters john bee to anyone interested in buying/selling their home. Sara Dickens and the team at the Winsford branch are brilliant. Absolutely wonderful, friendly, helpful, and very professional. They pay attention to detail and Sara is brilliant with her camera. Five star service!! A special thanks to all ,Tresa ,Sophie, Patricia ,Sara and everyone involved in selling my house .. you were ace!!

Janet · 25 July 2023

★★★★★ 5/5

Google

My wife & I have had an amazing experience buying our house with Butters John Bee at the Winsford branch. Lauren Ellison, branch manager and her very helpful and happy team. Lauren went above and beyond to help us. She is very dependable, professional and obviously cares about her customers. Thank you so much to Lauren & the BJB team. Best regards Graham & Patricia Elliot

Graham · 25 July 2023

★★★★★ 5/5

Trustpilot

2 good viewings …

March 2024 we had 2 nice viewings with Pat Rigby in Winsford. Pat was lovely and allowed us to have a really good look around. The property on Grange Lane was a surprising gem although sadly a bit too big for us. Thanks Pat see you again in the future. From Mr & Mrs Hayes

Christine · 31 March 2024

★★★★★ 5/5

Google

Was a lovely spacious property and Sara was very informative showing us around.We wanted a property with a toilet downstairs and we would have to build on this property which we have decided is something that we do not want to do as we are both retiring next year but thank you for the viewing and we will carry on looking for the right property. lynne Simpson

Lynne · 20 June 2023

★★★★★ 1/5

Trustpilot

Warning to all landlords

We were unhappy with our experience overall. My Tenants / Customers frequently reported poor communication, noting unreturned calls, unanswered emails, and a general lack of updates. Many found the overall service to be disappointing and unreliable, often struggling to get issues addressed or receive necessary information. Response times were consistently slow, leading to significant delays in resolving problems.

Peter · 29 July 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID All about lining theirs and the landlords pockets, couldn’t give less of a damn about tenants. Left a young family without hot water or heating for 2 WEEKS in winter, with ZERO communication or offer of help to rectify, they couldn’t bathe and were freezing. When the tenant finally sought out refuse by contacting housing standards, a few days later they come home from work to a FOR SALE sign in the front garden with no warning. (funny how that didn’t take them 2 weeks + to do!) This is blatantly in retaliation and PATHETIC. This has been their family home for 10 YEARS. This is the only home the two young boys have ever known. The tenant has fixed and decorated an awful lot in this property and always paid on time.

Laura · 12 February 2026