Butters John Bee Winsford reviews

★★★★★ 5/5

Google

We have been liaising with Patricia Rigby for about 2 weeks, at the Winsford branch and wow her commitment to providing us with all possible options, her enthusiasm and advice has been key for us in thr process of finding our first home. If you are looking for a reliable, friendly and honest estate agent go with Patricia at John Bee. Thank you Patricia for everything.

Kevin · 20 February 2024

★★★★★ 1/5

Trustpilot

Absolutely unacceptable experience.

Absolutely unacceptable experience. We were pressured into paying a holding deposit on the day of the viewing after being strongly led to believe the property would be secured if we paid immediately. No proper checks were carried out beforehand, and no questions were asked about credit history prior to taking our money. During the application, we were fully transparent about adverse credit. Despite this, we were later told the application had been declined due to referencing however, this decision was communicated before the referencing process had even been completed, which raises serious concerns about how decisions are actually being made. When challenged, no clear or specific reason has been provided. GDPR has been used as a blanket excuse to avoid giving even a basic explanation, which is not acceptable. To make matters worse, they are now attempting to retain the holding deposit despite no false or misleading information being provided. This feels completely unjustified. Overall, the process was rushed, misleading, and lacked transparency from start to finish. Based on our experience, we would strongly caution others before paying any holding deposit without getting everything clearly confirmed in writing first.

Katie · 27 April 2026

★★★★★ 5/5

Trustpilot

Quick Response to an emergency by Claire Jinx

On the 22 December 2022 I was telehoned to be informed that the property that I Let in Shavington Cheshire had suffered from flooding due to a burst water pipe.Claire Jinx has been most helpful in arranging help at the property, liasing with contractors,liasing with the insurance company and Cheshire East Council. Considering this was taking place over the Christmas / New Year period. I have been most grateful for this assistance especially as I live 200 miles away in Devon and cannot just "hop in the car and pop round the corner "Many thanks Claire,David Killer

David · 10 February 2023

★★★★★ 5/5

Google

Had a great experience viewing houses with Butters John Bee, they were able to set up the three viewings I wanted at very short notice. Caitlin made the whole viewing experience enjoyable, with good insights, a friendly manner and much needed gentle nudging to keep on time. Thank you!

Nick · 2 December 2024

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 5/5

Google

Sara was very friendly, professional and had prepared well for the first sales meeting . Their information given was helpful and informative. The service provided by Patricia Rigby and the support staff during the selling process has been friendly, professional and accurate at all times. They made the process of selling the property easy and trouble free.

Anthony · 26 July 2024

★★★★★ 5/5

Google

Sarah was very helpful and give me some clear information about if I was to sell my property and things that could help me on selling it she listened to everything that I had to say and all my questions on what I wanted to know I would recommend her she was so helpful thanks Sarah Dickens

Wendy · 26 July 2024

★★★★★ 5/5

Google

Both Sara and Lauren have been fantastic! When we were shown us around a property by Sara, We found her to be knowledgeable, approachable and very welcoming. She gave us plenty of time to have a look around the property at our own pace. Any questions/queries we had, both Sara and Lauren were quick to respond and were very friendly on the phone. Overall we've had a very positive experience with BJB - Highly recommended!

William · 20 June 2023

★★★★★ 5/5

Google

I have been dealing with both Lauren and Theresa at BJB, Winsford over the past couple of weeks in finding myself a property to purchase. Both these ladies are very attentive to your needs and I can not praise them enough for all the help and support I have received from them. Thank you ladies, I will defo be recommending your agent to others x 7mnths ago I recently had a viewing with Patricia Rigby at BJB and I can honestly say what a pleasant experience it was. Patricia had great knowledge of the property and also took the time to chat to us about our needs. Patricia has also arranged an appointment for me with a mortgage advisor to hopefully widen my options and I’ve been receiving emails and text msgs when new properties are coming into the market - it seems that Patricia and the team at BJB can’t do enough for you. Thank you

Amanda · 12 January 2023

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line. Two other local agents gave me a % price immediately over the phone, so I went with them. First question when buying a service. Roughly how much is it going to cost please?

Darren · 15 April 2026

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Google

I have listed my property with Butters John Bee Winsford today. Sara came out to do the valuation and then again to take the photographs for the listing. Sara has been professional, helpful, knowledgeable and friendly throughout. I'm hoping for a sale very soon.

Claire · 15 January 2025

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Trustpilot

Professional helpful service

The team at BJB have been so helpful and professional since we made contact with them back in June 2022. Suzanne Clark in the Sandbach office was in regular contact with us sending possible properties to review and regular phone calls to see how our sale was processing. She helpfully introduced us to the Nantwich team which led to us viewing our perfect retirement home, we have since had an offer accepted and we hope to move to Cheshire in January 2023. Suzanne was so helpful kind and very knowledgable we highly recommend BJB as a company as everyone we have dealt with have been exceptional.

Lynne · 26 October 2022

★★★★★ 5/5

Google

Tresa was very professional and pleasant when I contacted Butters John Bee, Winsford this afternoon to register my details with them. She seems to have a wide knowledge of suitable current and available properties in the area where I am looking to buy. I am looking forward to receiving more emails from Teresa Harris and I would recommend Butters John Bee.

Elizabeth · 21 March 2024

★★★★★ 5/5

Google

Sara was incredibly helpful and really kind. I am a first time buyer and she was super supportive of what I was doing even though I didn’t go through Butters John Bee to buy I house. I would highly recommend your firm solely based on my experience with Sara

Callum · 15 October 2024

★★★★★ 5/5

Google

I highly recommend Sara Dickens at Butters John Bee Winsford she is an absolute superstar! My experience with viewing my dream house at short notice was made possible thanks to Sara, despite many viewings, which meant I didn’t miss out on the opportunity. She also was extremely communicative and told me everything I needed to know. She answered all my questions and overall gave me an excellent service. Thanks so much Sara!

Sophie · 20 June 2023

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026

★★★★★ 5/5

Google

Had the pleasure of Sara coming to do a valuation on our home and advise us of next steps! There was absolutely no pressure and Sara was incredible, when we are ready to sell I will 100% be using BJB in particular Sara from BJB Winsford

Chloe · 18 November 2024

★★★★★ 1/5

Trustpilot

As a landlord who has used BJB Lettings…

As a landlord who has used BJB Lettings for property management services, I wanted to share my experience to help other property owners make informed decisions.## Pros:- BJB offers a range of services including letting, rent collection, and full management.- They have an established presence in the market.## Cons:1. Communication: I had 4 contacts who were all good when available. When they weren't I often struggled to get timely responses to issues. Despite having multiple contacts, it was challenging to reach key staff members. Nobody tells the landlord or tenants when people go on holiday. They do have a call concierge but there is no service level in place to return calls. This leaves landlords and tenants hanging at critical times. 2. Accuracy of Reports: There were persistent inaccuracies in the Spicer Hart system reports, with missing payments not being addressed promptly. Even after 12 months, at the end of each month nobody could tell me if all the tenants had paid. 3. Proactive Management: I found a lack of proactivity in several areas: - Rent increases for existing tenants were not managed efficiently and had to be taken back. - Room turnovers were not handled smoothly when tenants left unexpectedly. - There were delays in addressing maintenance issues, such as a blocked drain that took 2 weeks to resolve.4. Cost Management: Some maintenance charges seemed excessive compared to market rates.5. Responsiveness: There were instances where tenants were left without essential facilities (e.g., cooking facilities) for extended periods. The cooker electrical engineer failed to turn the power leaving the tenants with no electricity for hot water. 6. Financial Reporting: There were delays in reporting received payments and discrepancies in payment records.7. Contract Terms: Some clauses in their agreement may be considered restrictive, particularly regarding termination and ongoing fees following termination. These terms carry a significant imbalance and mat not stand up in court. Be very careful. I would advise carefully reviewing the contract terms before signing. ## Advice to Fellow Landlords:- Thoroughly review the contract terms before engaging with any letting agent.- Ensure clear communication channels and response times are established from the outset.- Regularly review financial reports and question any discrepancies promptly.- Consider the balance between the convenience of using a management service and the potential for higher costs or reduced control.While my experience with BJB had significant challenges, experiences may vary. I encourage other landlords to do thorough research, ask for references, and carefully consider their specific needs before choosing a letting agent.

Mike · 17 October 2024

★★★★★ 5/5

Google

The service I have received from Sara Dickens and BJB Estate Agents so far has been truly great and I’m glad I chose them to represent us. Sara has been helpful, knowledgable and really efficient at all times. I wouldn’t hesitate to recommend Sara and BJB to anyone!

Dave · 15 October 2024

★★★★★ 5/5

Google

I called BJB today to book in some viewings. I had the pleasure of talking to Sara Dickens who was absolutely lovely. She took all my details and registered them on their system, she was friendly, chatty and thorough. It’s clear she really wants to help. I’m looking forward to working closely with her when building my portfolio! Thank you Sara!!

Natasha · 20 February 2024

★★★★★ 1/5

Trustpilot

Never Rent from this company

Do Not Rent from Butters John Bee or Spicerhaart. You will be ignored when you need repairs. 3 years of begging for repairs and I gave notice and moved out. You get letters saying you owe rent when you have paid in full. Don't overdo pay as your credits are ignored and written off. Statements are begged for and incorrect. And when you try to move out, they harass you, try change the date and demand more money. They ignore proof that the keys are returned and disregard their own tenancy agreements. Still being harassed for rent I don't own and keys they have acknowledged receipt of and now they want to go to court. Don't try calling them either. They never answer the phone. They only know you when they want money, even if your account is in credit.

Megan · 20 March 2026