Prospect Maidenhead reviews in Windsor and Maidenhead

★★★★★ 5/5

Google

Lloyd and his team have managed my portfolio for a number of years. They’re honest, hard working and have never let me down. As a landlord of Prospect, I would highly recommend the Maidenhead team and thank them for their hard work.

Jamie · 6 March 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage. A special thank‑you goes to Nikki Gardner, who has been absolutely fantastic to work with. Her high level of professionalism, quick responsiveness and meticulous attention to detail have given us complete peace of mind that our property is being expertly cared for. We would wholeheartedly recommend Prospect to anyone seeking a reliable property management company

Leo · 13 May 2026

★★★★★ 1/5

Trustpilot

Very Unprofessional

1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market. 2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600. 3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call. Okay, the viewing side was good, but then everything became so unprofessional. And now I cancelled my offer and they are saying that they won't show me any more properties. If you need to validate my review, please contact back and happy to provide any evidence.

Red · 8 May 2026

★★★★★ 5/5

Trustpilot

I have just started a new tenancy with…

I have just started a new tenancy with Prospect and I have been so grateful to have Nikki Gardner as a property manager. She has always responded quickly to all my questions (of which there were many ) and has made sure everything has been ok at all stages throughout. It can be such a daunting process but Nikki has made it so easy .

Tracy · 18 August 2026

★★★★★ 5/5

Trustpilot

Excellent, knowlegeable property managements services

I've been renting 3 flats with Prospect for several years now, with Samantha Baron as my property manager. I am very happy with Samantha - she is experienced, resourceful and really on top of all matters for flat management. She is professional, pro-active and we have very good communication. I cannot recommend Samantha high enough - she has taken a lot of stress out of renting and I trust her completely. Thank you!

Monique · 20 February 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner is a credit to Prospect

Nikki Gardner has been my contact at Prospect for nearly two years now and has always been friendly and prompt in her replies to my messages. Anytime there was an issue, she was always happy to help and empathetic. Because of her, Prospect would be my first port of call if I moved or were ever to become a landlord myself.

Chris · 13 May 2026

★★★★★ 1/5

Trustpilot

I recently had a very disappointing…

I recently had a very disappointing experience with PROSPECT that I feel compelled to share. I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way, having travelled a considerable distance, I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort. Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients. Very disappointing service overall.

Snehasish · 16 April 2026

★★★★★ 5/5

Google

Really pleased with the service from Gracie and the lettings team in Maidenhead. Gracie was warm and welcoming, gave a great viewing, and explained everything clearly. The whole team were helpful and professional throughout. Would definitely recommend.

Dawn · 6 March 2026

★★★★★ 5/5

Google

I recently worked with Angus as my letting agent, and the experience was exceptional from start to finish. He was professional, knowledgeable, and always quick to respond to any questions I had. Angus made the entire process smooth and …

Carley · 8 February 2026

★★★★★ 5/5

Google

From my very first enquiry, extremely impressive service, Angus has been incredible in securing the perfect tenant straight away, communication, professionalism and service at its finest. I checked a lot of companies locally and went with …

AngieCollins996 · 28 February 2026

★★★★★ 4/5

Google

I had an excellent experience working with Max. He was professional, attentive and genuinely dedicated to helping me find the right home. Throughout the process, he was responsive, supportive, and went above and beyond to assist wherever he could. His commitment and care made a real difference, and I’m very grateful for all his help. I would happily recommend him to anyone looking for a reliable and dedicated estate agent.

Amardeep · 17 June 2026

★★★★★ 5/5

Trustpilot

Really helpful when moving in and…

Really helpful when moving in and getting all documents sorted. Nikki was really helpful and easy to contact with all parts of the move in process.

Ac · 16 May 2026

★★★★★ 5/5

Trustpilot

I would like to thank Joanne Kay

I would like to thank Joanne Kay, Head of property Management, for managing our properties for over 8 years.  Good management is the main reason to keep ‘Prospect’ being our letting agent, Joanne looked into the complaint, and resolved it, when mistake made by her staffs/their contractors, without any hassle/argument, different from other previous letting agent I had used where there is nowhere to put complaint forward.

Sanna · 7 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended

Huge thank you to Ross and the team. Having dealt with a number of estate agents, Prospect were by far the best. They responded promptly to any questions, helped keep the process moving and kept stress to a minimum. Thoroughly recommend.

Chris · 13 January 2026

★★★★★ 5/5

Trustpilot

A very well managed agency with kind…

A very well managed agency with kind and hardworking staff. Despite our quite terrible landlord, Nikki was able to handle our tenancy and end of tenancy in good time and efficiency, making the experience much better for us.

Mr · 26 September 2026

★★★★★ 5/5

Trustpilot

Anna

Anna, has worked tirelessly to keep our chain alive under difficult circumstances . She really has gone over and beyond what would be expected of a progress specialist . Even under pressure, she kept calm and pushed through the difficult times soothing our concerns and kept us informed A real asset to any team Privileged to have had Anna on our case Kind regards Sue and Rob Billington

Robert · 20 June 2026

★★★★★ 5/5

Google

We've been letting our home in maidenhead for over 20 years. And am happy to recommend Prospect as our letting agent. All aspects of the process and maintenance are taken care of, and communication and accounting good. Ashleigh (Ackermann), our property manager is dedicated and a pleasure to work with. Our thanks to the team ... Graeme & Lynn

Capricorn · 20 August 2026

★★★★★ 5/5

Google

Gracie has been super helpful as a letting agent and a great support for me in finding a house in Maidenhead, especially as I'm moving into the area for the first time.

Amy · 21 March 2026

★★★★★ 5/5

Trustpilot

Trustworthy business partners

Prospect have managed several properties for me over the last 8 years and I feel they are a joint partner in my business. They are the first port of call for the tenants if there are any problems at the properties and manage them efficiently and professionally. I can always speak to someone should I need to and Nancy, our dedicated property manager is just fantastic; capable and approachable and always at the end of the phone or email and ready with a solution when needed. I trust Prospect to make me aware of any legal requirements, especially with the new renters rights bill due imminently and also rely on the check in/ inspection/checkout reports they organise for us. When it's time to renew contracts, it's always a joy to speak to Stefano. He is friendly and efficient and I trust him to find us the most suitable tenants. A full turn key service that I couldn't manage without.

Mrs · 20 March 2026

★★★★★ 5/5

Trustpilot

I rented my flat through Prospect and…

I rented my flat through Prospect and had a really positive experience. Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.

Roberto · 12 May 2026

★★★★★ 5/5

Trustpilot

Staff- Nancy Suri MARLA

I’ve had a very positive experience with Nancy so far. From the very beginning, she has been incredibly kind, helpful, and polite in all of our interactions. Her professionalism has really stood out, and she has made the whole process feel smooth and stress-free. She handled everything efficiently, from the contract stage up to now, always taking the time to explain things clearly and ensure I was comfortable with each step. I really appreciate her friendly approach and willingness to help whenever needed.

Rosha · 17 March 2026

★★★★★ 5/5

Trustpilot

I only started renting through Prospect…

I only started renting through Prospect at the end of February and Nikki Gardner has been absolutely amazing, every question or query I have had, she has responded to me straight away and got answers for everything the same day from landlords. Any information I have needed, again Nikki has provided it very quickly.

Francesca · 19 May 2026

★★★★★ 5/5

Trustpilot

Reliable support and clear communication

I have had a very positive experience working with Nancy Suri. She addressed my requests promptly and in a practical, solution‑oriented manner, which made collaboration efficient and straightforward. Nancy is a clear and effective communicator, and I always felt that issues were understood and handled with care and professionalism. Overall, she has been reliable, responsive, and a pleasure to work with.

Jiri · 20 March 2026

★★★★★ 5/5

Trustpilot

Reliable Property Management

Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service. Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.

Nina · 26 March 2026