Prospect Maidenhead reviews in Windsor and Maidenhead

★★★★★ 1/5

Google

Landlords - be aware! This week I extracted myself from a toxic business relationship with high unscrupulous “professionals”. Having informed Prospect of Maidenhead that I would not be renewing the managed tenancy contract with them, I was met with futile financial entrapment which suggested to end the management service would cost me more than £2000. Or, I’d have to give notice to my long-standing tenant, which is illegal under the Government's new “no fault” rental agreement. Even when this was escalated as a complaint to Michael Gallaher, he maintained that ceasing management would cost me 1 month’s rent + VAT, despite there being no legal precedent for this in the terms of service dating back 20 years when I instructed Wilkinson (acquired by Prospect) to manage my property. I stood my ground. I paid no fees for termination and my property is now managed by a different agency. I am appalled at the bully boy, scare tactics employed by these operatives. I have a compliant outstanding with the property ombudsman office since November 2025, but I don’t anticipate any timely help from this body. Landlords - check your agreement. Stand your ground. The biggest disappointment is there are good people doing good work there on a day-to-day basis. Their efforts are negated by arrogance in the ivory tower.

Steve · 11 March 2026

★★★★★ 5/5

Trustpilot

I only started renting through Prospect…

I only started renting through Prospect at the end of February and Nikki Gardner has been absolutely amazing, every question or query I have had, she has responded to me straight away and got answers for everything the same day from landlords. Any information I have needed, again Nikki has provided it very quickly.

Francesca · 19 May 2026

★★★★★ 5/5

Trustpilot

Reliable support and clear communication

I have had a very positive experience working with Nancy Suri. She addressed my requests promptly and in a practical, solution‑oriented manner, which made collaboration efficient and straightforward. Nancy is a clear and effective communicator, and I always felt that issues were understood and handled with care and professionalism. Overall, she has been reliable, responsive, and a pleasure to work with.

Jiri · 20 March 2026

★★★★★ 5/5

Trustpilot

Reliable Property Management

Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service. Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.

Nina · 26 March 2026

★★★★★ 5/5

Trustpilot

I have a difficult situation with…

I have a difficult situation with previous tenants. Our agent - Amanda Jenkins - has done a fantastic job to sort us the mess and also managed to recover some of the rents for us. She has gone extra miles to help the landlords which we are very grateful for.

Gang · 24 September 2026

★★★★★ 4/5

Trustpilot

I’ve been with Prospects many years now…

I’ve been with Prospects many years now and they do a great job, especially Nancy (Marla) who looks after the property and tenants very well! Thanks to all.

Adam · 20 March 2026

★★★★★ 4/5

Google

Writing on behalf of Polly E in respect of recent sale handled by Prospect. A big thank you to David, Adam and Max for all their help in the sale of my property. Max particularly made a very good impression on both myself and my buyers …

Geoff · 30 September 2025

★★★★★ 4/5

Trustpilot

Nancy Suri is excellent as a property…

Nancy Suri is excellent as a property manager and the experience on the whole has been really good with Prospect. There have been times throughout our tenancy where prospect have not communicated properly such as booking viewings without informing us or booking maintenance on our behalf without telling us. I think this could be improved quite easily

Will · 7 April 2026

★★★★★ 5/5

Trustpilot

Vickie Cripps

Vicki Cripps is a wonderful property manager. She is helpful, on point with communication and keeps us updated with information and maintenance of the property. She has made my family's experience a great one. I would recommend Prospect to others and would rent with them again.

Kerdeen · 3 October 2025

★★★★★ 5/5

Trustpilot

Prospect is the my agent for the management of my rental apartment.

Prospect is the my agent for the support of the management and care of my apartment in Maidenhead which I rent out. The service is excellent. Emily Cross is the prime manager for my account. She is very understanding, knowledgeable and proactive leading the maintenance, financial and customer contact activities. I am fortunate to have her acting on my behalf. Thank you.

James · 23 February 2026

★★★★★ 5/5

Trustpilot

Thank You Beth

I would like to sincerely thank Beth Murphy from prospect to help me find my first home, she has been very transparent and helpful throughout the journey, including staying up late even after her officer hours to accommodate my availability which you generally don't see people doing it for you. This shows her professionalism and going above and beyond for her client. Thank you Beth.

Sapna · 29 January 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Nikki was amazing! She handled all communications with the landlord and council smoothly. I really appreciate her quick responses and her willingness to help with any issues, even during weekends.

Wai · 9 October 2026

★★★★★ 1/5

Trustpilot

Beaware

I would like to suggest to all the buyers, before using the state agent check the riview. Last year I was so upset because of this state agent mr Liam. At first he gave me quick appointment for viewing and the offer was accepted, mr Liam congratulated me that was my 1st home and as first time buyer. According to him I had done my and my partner ID check which was cost £85 , after that he venished, no response at all 🙂 after couple of weeks I could contact him hardly and he said the seller gave another party. I was so upset 😭 how much excited was I to buy my own home he didn’t know, the agent played with my feelings 😥😥 please don’t do this with anyone 🙏🙏 be as human and kind 🙏🙏

Sabita · 5 February 2026

★★★★★ 5/5

Trustpilot

Caring and Professional

Nikki Gardiner has been my property manager for some time . She is highly Professional courteous and friendly. She has dealt expeditiously with all issues and keeps me well informed, moreover she is trustworthy and and extremely helpful recently due to personal circumstances she was extremely kind and considerate Highly Rated

John · 13 May 2026

★★★★★ 5/5

Trustpilot

Nancy has been exceptional in managing…

Nancy has been exceptional in managing my property. Her proactive approach, attention to detail, and willingness to go the extra mile have been outstanding. She's consistently available to address concerns, provides thoughtful solutions, and demonstrates a genuine interest in ensuring everything runs smoothly. It's clear she takes pride in her work and is dedicated to providing excellent service.

Nadia · 19 March 2026

★★★★★ 5/5

Google

We sold our flat via Prospect recently. Cameron Hill was our point of contact and he was a very critical cog in handling what was a slightly tricky long sale, but Cameron ensured it was all going well and updating us with key information. …

Aviinaash · 30 September 2025

★★★★★ 5/5

Google

Want to say a massive thanks to Angus and the team at Prospect. We rented our property through them and the process was seamless. The team is very professional and found us a tenant promptly whilst keeping us in the loop throughout the process. Would highly recommend!

Faria · 30 August 2025

★★★★★ 5/5

Google

Prospect Estate Agents Maidenhead have been amazing since viewing the property all the way through the referencing and set up process. I would like to say a big thank you to Matthew Shimmin in particular who made this one of the easiest …

Callaso · 8 October 2025

★★★★★ 5/5

Trustpilot

Prospect - Recommend!!

I’ve used Prospect to buy an house, and now as a landlord and they have been great throughout. Special thanks to Shaun, Kelly and Elliott. I choose to use Prospect because they are professional and honest, and aren’t pushy which some agents can be! They are very communicative and friendly and I have enjoyed working with them so far :)

Joy · 19 February 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner

Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.

Victor · 30 May 2026

★★★★★ 5/5

Trustpilot

St Bernadette!

Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!

Simon · 25 September 2025

★★★★★ 5/5

Trustpilot

Great property management

I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.

Kevin · 15 August 2025

★★★★★ 5/5

Google

We have been with Prospect for over 5 years and would recommend to landlord. They listed our house to rent and were very efficient to find good tenants. Our property manager, Ashleigh, is in frequent contact and very efficient in getting any issue sorted and keeping us informed of renewal needed.

Linda · 19 August 2026

★★★★★ 5/5

Google

My experience with Jack Dunlop was very professional, he answered and explained all my questions clearly, he was always available whenever i needed help with my move to my current home. He kept me in the loop throughout the process of my …

Zaneta · 30 September 2025