Trusted Agent profile · Windsor and Maidenhead

Chancellors Maidenhead reviews in Windsor and Maidenhead

4.5

★★★★★ Excellent

435 reviews across 2 platforms

14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead, SL6 1HZ

Chancellors's office in Windsor and Maidenhead, at 14-16 Queen Street, is rated 4.5 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.4.

Google logo

4.4 / 5

259

Reviews on Google

This office

Trustpilot logo

176

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

5/5

Google

Great experience with Chancellors and certainly the best we have come across in Maidenhead . John has been super helpful with viewings and prompt in helping us with finding the right place. He shares the right level of details and follows through on time. Quick with communications and obtaining all the details or clarifications with the landlord. Highly recommend John and Chancellors on your search for next home !

Ebin · 27 February 2024

Agent replied · 24 October 2024

Hi Ebin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Extremely supportive and helpful staff member

Leilana Butler was extremely supportive and helpful with the setting up of necessary documentation pertaining to my new tenants

Carolyn · 19 December 2025

Agent replied · 22 December 2025

We appreciate you taking the time to share your positive experience. It's great to hear that you received such helpful support with your new tenant documentation.

5/5

Google

Initially, I was looking for the right agent in Maidenhead. I had approached Chancellors (Maidenhead) and received detailed explanation on the rental process. John McLaughlin had especially been of great assistance in the complete process and had given me the confidence in choosing them. I would like to thank them for providing me with an update regularly and finding the right tenant quickly. Well done and thank you John & team from Maidenhead Chancellors.

Dhanabal · 25 October 2023

Agent replied · 24 October 2024

Hi Dhanabal, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

Shannon has been fantastic from start to finish!

Mario · 17 March 2026

Agent replied · 17 April 2026

Thank you, Mario, for your fantastic feedback! We're thrilled to hear that Shannon provided excellent service from start to finish at Chancellors - Maidenhead Estate Agents. Our team is dedicated to offering the best assistance possible, and it's wonderful to know that we met your expectations. We look forward to serving you again in the future!

5/5

Trustpilot

Great communication throughout the sale…

Great communication throughout the sale process on a regular basis and if felt like the team were taking a genuine ownership of the sale itself. Everyone I spoke to were extremely helpful and Jay did a fantastic job to enable us to get to the right conclusion.

Mark · 20 May 2026

Agent replied · 25 May 2026

We appreciate you sharing your positive experience! We're so glad to hear our team provided great communication and took ownership of your sale. Thank you for your feedback!

5/5

Google

I had a great experience working with Scott as my letting agent. He was extremely helpful in finding me the perfect house and made the entire letting process smooth and hassle-free. Scott was always readily available and easy to contact, which made communication seamless. I highly recommend Scott for anyone in need of a reliable and efficient letting agent.

Justyna · 26 July 2024

Agent replied · 24 October 2024

Hi Justyna, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that Scott and the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Google

EDIT: I would never hire Chancellors to manage any rental property ever again. They have terrible internal communication processes, meaning you will get the same question multiple times from multiple people, and they are also late in actioning requests. Furthermore, they take little care when sourcing suppliers to fix rental issues, meaning the quotes are usually 3 or 4 times the market rate. If you're looking for an agency that will offer smooth property management, Chancellors isn't it. Previous Review: John M has been meticulous in his management in getting my property rented and delivered on everything he promised on. He managed to secure the asking price in a short turnaround and was always on call when required. Very impressed with his attention to detail and service - would certainly recommend.

Peri · 18 July 2025

Agent replied · 24 October 2024

Thank you for bringing this to our attention Peri, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

5/5

Google

Shannon was brilliant to deal with, friendly and helpful, always available, knows her stuff about property buying/selling

Kaz · 8 December 2025

Agent replied · 22 December 2025

Hi Kaz, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Hi to everyone at chancellors am please…

Hi to everyone at chancellors am please to let you know that am very happy with the service I have been receiving from you lot I would recommend you to any one thank you so much for everything to the head office of chancellors and also hey on wye chancellors also to Jared and Becky for all there help from John kemp

Jonny · 1 September 2026

5/5

Google

Portia and the team at Chancellors have been incredibly helpful throughout the process of selling my property. So pleased with the experience and support, thanks again

Steph · 8 September 2025

Agent replied · 22 September 2025

Hi Steph, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Easing the daunting process of buying

Kashan was very helpful and thorough, taking me through the unfamiliar process of buying with such clarity and patience, making me feel much more confident about it all.

Mr · 21 May 2026

5/5

Google

We had a viewing from Chancellors and the estate agent Harry was very informational. He helped us with all the questions and doubts asked. Afterwards our point of contact was Portia and she helped us with all the necessary details for the purchase of the property

Dhanesh · 29 December 2024

Agent replied · 24 October 2024

Thank you Dhanesh for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Chancellors look after my three flats…

Chancellors look after my three flats for a few years now. They are proficient and responsive. I am mostly in direct contact with Mr Andrew Jourdain and Mr Will Jones, both extremely helpful. The team has my grateful thanks and I highly recommend chancellors.

Shahram · 13 May 2026

Agent replied · 25 May 2026

We are so pleased to hear of your positive experience with our team over the past few years. We truly appreciate your kind words and recommendation!

5/5

Trustpilot

The bookings viewing process was quick

The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us

Jasbir · 27 August 2026

5/5

Trustpilot

Tom has been totally professional…

Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.

B · 21 May 2026

5/5

Google

Scott was very informative and helpful on our initial phone call. He was prompt for our viewing and answered all our questions. He also took us back to the office in his car and has offered his assistance through the next stages of the rental process. A very polite and considerate young man.

Kesyb · 25 August 2024

Agent replied · 24 October 2024

Hi Kesyb! Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Google

I have had an excellent service from the lettings department and could not ask for more from an Estate Agent. From the beginning, John has demonstrated a detailed market knowledge, and is always available to answer queries, in a friendly and professional manner. His attention to detail has really helped the process. It has been a pleasure to work with John and his team to rent our property.

Una · 25 October 2023

Agent replied · 24 October 2024

Thank you Una for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

This review is intended for the sales department only. If I was rating the lettings team then the review would read 5 stars as I have been very impressed with the lettings team. The sales team misinformed me when making an offer on a property. Then they subsequently misinformed and lied to me on progress during the sale, the staff members who did so subsequently left the company so I could not prove any of the conversations that were had. The sales manager Benjamin Hamlin was downright rude, he hung up on me as he claimed that I had verbally abused him. I was respectful during my conversations with him.

Vikesh · 25 October 2022

Agent replied · 24 October 2024

Thank you for bringing this to our attention Vikesh, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk? Thank you.

5/5

Google

I would like to say a very big thank you to Brendan, Portia and especially Tristan Ridler-Lee and the team at Chancellors In Maidenhead. We have never sold a house before and the service we received and still receiving is outstanding. We have had guidance, reassurance, and constant updates throughout. Whenever something needed to be done they did it immediately. Tristan and the team are all very professional alongside having the human touch and understanding that we needed. I highly recommend Chancellors in Maidenhead in every way, they have been brilliant and THANK YOU.

Anne-Marie · 25 October 2022

Agent replied · 24 October 2024

Thank you Anne-Marie for this wonderful review. We are so pleased that you had such a positive experience with us, and we will share this fantastic feedback with the relevant teams.

5/5

Google

Our house had been on the market for nearly a year, which surprised us as we thought it would fly off the shelf! We had reduced the price twice, but one estate agent was unable to sell it after 4 months, and we changed to Chancellors in the hope it would sell quickly. The first Sales Negotiator was not very good at all, and we were starting to become very worried that there was something wrong with our house - we were at our wits end ! Fortunately our property was transferred to Portia Hester to market and sell. We quickly found her to be very efficient and she very quickly introduced us to some good buyers with a compelling reason to buy our house. Within 4 weeks of her taking on our property we had a good offer and our house is now going through the conveyancing process. Portia is still diligently following up with our purchasers to get the sale through, despite a heavy workload, as this must be a busy time for all estate agents. She seems to have a flare for quickly generating buyers with the right budget to buy a house, and professionally works with them to make the right decision to buy, greatly helping us to get the right sale. Based on her work with us I would have no problem recommending Chancellors estate agents to friends and family.

Sonia · 25 October 2022

Agent replied · 24 October 2024

Thank you for leaving us this great review Sonia. We are sure that the team will enjoy this positive feedback so we will make sure to pass it on to them. We are delighted that you had such a great experience with us.

5/5

Trustpilot

Great service

My experience of the service provided By Akansha Misra has been great. All through the sales process she has been amazing, keeping me updated, chasing the other parties involved and is always cheerful and friendly. She is a credit to Chancellors Specialist Sales team.

Angela · 20 December 2025

5/5

Google

We are very pleased with John McLaughlin’s service from Chancellors. We have a rental 3 bed sought after property located in prime area managed by him with due diligence and great care. Full background check is made before renting out. We are very happy with his service and glad that our dear possession is in his safe hands. Thank you Chancellors and especially John McLaughlin.

Mustafa · 25 October 2023

Agent replied · 24 October 2024

Thank you Mustafa for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

We had a very positive experience with…

We had a very positive experience with Patrick Smith at Chancellors Estate Agents, who was excellent throughout. He was professional, honest, and made our viewings truly enjoyable. Every interaction with him was pleasant, and he really stood out despite the challenges we faced elsewhere in the process.

Mrs · 18 March 2026

Agent replied · 20 March 2026

We appreciate you sharing your positive experience. We're so glad to hear that our team member was professional and honest, and that you enjoyed your viewings. Thank you for your feedback.

5/5

Google

Agent was super helpful throughout the process, often replying to mails within 5 mins. Superb agent to deal with

Darren · 1 September 2025

Agent replied · 22 September 2025

Hi Darren, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Maidenhead

How many reviews does Chancellors Maidenhead have?

Chancellors's Windsor and Maidenhead office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business).

What is Chancellors Maidenhead's rating?

Chancellors Maidenhead is rated 4.5 out of 5 across all 435 reviews, and 4.4 out of 5 on Google from 259 reviews.

Where is Chancellors's Windsor and Maidenhead office?

Chancellors Maidenhead, 14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead, SL6 1HZ.

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