Trusted Agent profile

Chancellors Maidenhead reviews

4.5

★★★★★ Excellent

435 reviews across 2 platforms

14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead SL6 1HZ

Chancellors's Windsor and Maidenhead office at 14-16 Queen Street is rated 4.5 out of 5 across 435 reviews on two platforms, including 259 Google reviews rated 4.4. The 176 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.4 / 5

259

Reviews on Google

This office

Trustpilot logo

176

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.

5/5

Google

I and my wife viewed a rental property listed on Chancellors, Maidenhead and the viewing was handled by Scott Haigh. We were quite impressed by both the property and Scott's professionalism. He was very polite and was happy to answer all our questions. We were not rushed through the viewing and that was a very important to us. I would like to thank Scott for making the house hunt journey less cumbersome for us.

Chandrakanth · 27 November 2024

Agent replied · 11 December 2024

Thank you Chandrakanth for giving our Chancellors - Maidenhead Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.

5/5

Google

I was looking at properties in Maidenhead since April and had my fair share of estate agents to deal with. When my mother originally found the property to view I met with Scott at the property, Scott was very informative and helpful with communication about the property and the next steps. All staff at Chancellor’s made my journey into finding the right property easier with their very friendly welcoming approach and have by far been the best Estate agents to of gone with. Maurice,Scott and Heather Thank you for your communications through out what has been a very stressful process. I would recommend to other people looking to find an estate agents.

Charlotte · 25 August 2024

Agent replied · 24 October 2024

Dear Charlotte, Thank you for taking the time to leave us a 5-star review and sharing your experience with us. We are thrilled to hear that our team, especially Scott, Maurice, and Heather, made your property hunting journey easier with their friendly and welcoming approach. We strive to deliver a stress-free and enjoyable experience to all our clients, and it is wonderful to know that we have achieved this with you. Your recommendation means a lot to us, and we look forward to working with you again in the future. If you need any further assistance, please do not hesitate to contact us. Best regards, Chancellors - Maidenhead Estate Agents

5/5

Trustpilot

Fantastic Experience with Chancellors So Far

Ben Newman from the Central Lettings Team has been a superstar in dealing with our documents and ensure a positive progression of our tenancy. His level of communication is outstanding, he gave regular updates and made it really clear what the next step would have been. He has taken care of our case with great professionalism and efficiency. He's a great asset to the team.

Rossella · 15 June 2026

Agent replied · 22 June 2026

We're delighted to hear about your positive experience with our team. It's wonderful to know that our colleagues provided outstanding communication and professionalism, ensuring a smooth process. We appreciate you recognizing their dedication and efficiency. Thank you for your kind words!

5/5

Trustpilot

My appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire

Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements.

Julie · 4 September 2026

4/5

Google

Chancellors were very effective at getting viewings, organised some great photos and held a couple of well attended open days. They were good at accompanying viewers and provided good feedback after viewings. Their communication was generally good but the App needs work if it is to become the main communication tool (which would be preferable to the mix of app, email, text and phone calls which got difficult). So an overall good experience constrained a bit by technology and the proliferation of communication tools used.

Karen · 17 February 2026

Agent replied · 17 April 2026

Thank you Karen for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks

5/5

Trustpilot

You are safe with Chancellors

Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.

Mr · 19 March 2026

Agent replied · 20 March 2026

We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.

5/5

Trustpilot

Molly has been a great help

Molly has been a great help, always replies promptly and proactively, 5 stars! :)

Mr · 15 June 2026

Agent replied · 22 June 2026

We are so glad to hear our team member was a great help!

5/5

Google

We’ve had a really great experience with Chancellors - we met with Portia Hester and worked with Emma Benwell who were both amazing - Emma followed up with constant and clear communication throughout, really friendly and answered all the questions we had and made sure we had everything we needed. She always checked in and made sure everything was on track. They went out of their way to find the right buyer and it has been so appreciated- can’t recommend enough.

Rakhee · 26 June 2024

Agent replied · 24 October 2024

Thank you for leaving us this great review Rakhee, we will be sure to pass this fantastic feedback onto the relevant person. We are delighted that you had such a great experience with us!

5/5

Trustpilot

Helpful

Evelina was very quick to respond and had the answers to all my questions.

Anon · 13 June 2026

Agent replied · 22 June 2026

We are so glad to hear we could help. Thank you for your kind words.

5/5

Trustpilot

Sagarika was incredibly helpful

Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!

Marta · 19 May 2026

Agent replied · 25 May 2026

We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.

2/5

Trustpilot

The frustrating experience of dealing…

The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.

Sarah · 10 September 2026

5/5

Google

Shannon has been fantastic, proactive, professional, and always willing to go the extra mile. She’s always one step ahead - whether it was keeping us updated, offering thoughtful advice, or handling the little details that made a big difference. I can’t recommend Shannon highly enough!

Emily · 1 September 2025

Agent replied · 22 September 2025

Thank you Emily for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

4/5

Trustpilot

Viewing went well and was well guided…

Viewing went well and was well guided and explained. The follow-up was useful and well conducted.

Mr · 19 May 2026

Agent replied · 25 May 2026

We're so glad the viewing and follow-up were helpful. We appreciate your kind words!

5/5

Trustpilot

Outstanding service from start to…

Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.

S · 31 August 2026

5/5

Trustpilot

Jamie Woodman has been really helpful

Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.

Miss · 18 May 2026

Agent replied · 25 May 2026

We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.

5/5

Google

I recently sold my house in Maidenhead and should like to thank all the Chancellors Sales team and particularly Portia Hester for their expertise and professionalism.

Cath · 17 February 2026

Agent replied · 17 April 2026

Hi Cath we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

Henley Chancellors Review

I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.

Mr · 18 May 2026

Agent replied · 25 May 2026

We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.

5/5

Trustpilot

Dan has been brilliant

Dan has been brilliant, very accommodating very polite and a pleasure to deal with

Sarah · 15 May 2026

Agent replied · 25 May 2026

We are delighted to hear you had such a positive experience. Thank you for your kind words!

5/5

Google

I had an excellent experience with the letting team, particularly with John McLaughlin, the Lettings Manager and Abby Pidgeley from the Maidenhead branch. Their assistance and professionalism made the entire process seamless and stress-free. From the initial discussions to reaching an agreement, John and Abby were instrumental in ensuring a smooth transition. John McLaughlin's proactive approach stood out as he took the time to follow up with me, ensuring that everything continued to progress seamlessly. His commitment to customer satisfaction was evident, and it added a personal touch to the overall service. Abby Pidgeley, with her expertise and knowledge, played a crucial role in addressing any queries and concerns while we visited the property. Amy Stewart-Wells from the Admin Team was also very supportive in processing the application.

Yaz · 28 March 2024

Agent replied · 24 October 2024

Hi Yaz, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

I can’t express enough how impressed we are with Chancellors in Maidenhead! Maurice went above and beyond to ensure our move into our new rental was smooth and completely hassle-free. I also had the pleasure of speaking with other members …

Eliza · 17 September 2025

Agent replied · 22 September 2025

Hi Eliza, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

From my first conversation with Shannon, I found her manner incredibly friendly and polite. Upon meeting her in person, I was struck by how genuinely lovely she is, friendly, knowledgeable, and clearly well-regarded by the gentleman whose property we were viewing. It was heartwarming to see the mutual respect between them. I returned for a second viewing with my mum, who isn’t so mobile these days, and it was immediately clear that she, too, took to Shannon straight away. I was genuinely touched when Shannon instinctively reached out to take my mum’s hand tm help her over a small step. That simple gesture spoke volumes about her character. Shannon is a genuinely kind and authentic soul. Not once has she come across pushy. She took the time to understand my mum’s situation and offered thoughtful advice that mum could share with her agent on how to potentially boost viewings. Her compassion, professionalism, sense of humour and kindness have made this experience not only easy but deeply reassuring. Thank you

Sonia · 1 July 2025

5/5

Trustpilot

Great service

Charlotte has been extremely polite professional and helpful

Phil · 17 June 2026

Agent replied · 22 June 2026

We appreciate your kind words! We're glad you found our team member helpful.

5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

Agent replied · 25 May 2026

We're glad to hear our team's engagement and property understanding were helpful. Thank you for your feedback!

5/5

Google

Myself and my partner had a viewing booked in with Shannon and she was so incredibly helpful. She had answers to all our questions regarding the property and really made the effort to make the exchange between us personalised! Quick to respond on the lead up to the viewing and very supportive. If we view another property with Chancellors, we’ll be specifically asking for Shannon’s assistance again!

Liberty · 17 March 2026

Agent replied · 17 April 2026

Thank you so much for your kind words, Liberty! We're delighted to hear that Shannon provided you with such personalised and helpful service during your property viewing. We strive to ensure our clients have a positive experience, and your feedback is truly appreciated. If you decide to view another property with Chancellors, we would be more than happy to assist you further with Shannon's expertise. Looking forward to helping you again soon!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews

Questions about Chancellors Maidenhead

How many reviews does Chancellors Maidenhead have?

Chancellors's Windsor and Maidenhead office has 435 reviews across two platforms: 259 on Google, 176 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Chancellors Maidenhead's rating?

Chancellors Maidenhead is rated 4.5 out of 5 across all 435 reviews, and 4.4 out of 5 on Google from 259 reviews, checked 9 October 2026.

Where is Chancellors's Windsor and Maidenhead office?

Chancellors Maidenhead, 14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead SL6 1HZ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.