Trusted Agent profile · Windsor and Maidenhead
★★★★★
454 reviews across 2 platforms
14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead, SL6 1HZ
Chancellors's office in Windsor and Maidenhead, at 14-16 Queen Street, is rated 4.5 out of 5 across 454 reviews on two platforms, including 259 Google reviews rated 4.4.
Every review we hold for the Windsor and Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotJessica was great
Jessica was great, she knew the local area so well. I enquired about one property and she contacted me to mention another one I may have missed. It was exactly what I was looking for
We are so glad our team's local expertise helped you find the perfect property. Thank you for your wonderful feedback!
5/5
TrustpilotI had a great experience with Luigi…
I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which I’m really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.
5/5
TrustpilotEthan was a constant support
Ethan was a constant support, always listened to our needs and answered the questions promptly. He negotiated a deal for us too. Thanks to him, everything is smooth sailing for me and my partner.
We're so pleased to hear that we provided constant support, listened to your needs, and promptly answered questions. We're glad everything is smooth sailing.
5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
5/5
TrustpilotMy appreciation of Hannah Rae at Chancellors Estate Agent in Oxfordshire
Hannah Rae has been a kind and efficient senior sales consultant at Chancellors Estate Agents in Oxfordshire who has been able to keep me updated with regular phone calls and messages around viewing arrangements and contractual arrangements. I appreciate her warm presence and her respectful and sensitive communication between parties. Thank you Hannah
5/5
TrustpilotChancellors (Newbury Lettings)
I would like to pass on my thanks and appreciation to Gwen who works in lettings within the Newbury Branch. She carried out the viewings of one of my rental properties with the utmost professionalism which resulted in securing the perfect tenants which is always a real relief to me. All the documentation and paperwork were overseen personally by herself which ensured a smooth transition to the new tenancy, and she was the perfect point of contact giving my full confidence in the whole process.
We appreciate you sharing your positive experience with our team. We are so glad to hear that the viewings and documentation were handled with professionalism, ensuring a smooth transition and securing perfect tenants. Thank you for your feedback!
5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
5/5
GoogleChancellors Maidenhead is the best estate agents I have ever worked with. Friendly, professional and reliable. They have made a stressful process as pain-free as possible. Cannot recommend them enough, especially Shannon who has consistently gone above and beyond with her customer service.
Hi Poppy, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
5/5
TrustpilotBrilliant service from Ella
We had a fantastic experience with Ella, who showed us around the property. She was incredibly friendly, helpful and knowledgeable, and made the whole viewing experience really enjoyable. We felt completely at ease and would highly recommend Ella to anyone looking to buy a property.
5/5
GoogleJoe has been highly professional from the very first viewing. His introduction of the property was clear and thorough, and throughout the process he remained efficient, proactive and supportive, even after my offer was accepted. Everything has progressed faster than the usual timeframe. Highly recommended for anyone looking for a reliable agent in Maidenhead.
Thank you Louise for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ella…
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
5/5
TrustpilotWe have a really good experience…
We have a really good experience selling our property. Firstly we met with Fern who showed us round a property and we realised we need to put our on the market. Fern helped us arrange an appointment with Simon to come and see our property.Simon explained everything clearly and if we had any questions we could go into the office and ask. Fern was very good at keeping us up to date with things as we went along. It didn’t take long for the property to sell which was great as we didn’t need to have lots of viewing as my brother wasn’t well at the time and needed rest. I would highly recommend Fern, Simon and the team in chipping Norton office
4/5
TrustpilotNot the best experience in relation to…
Not the best experience in relation to my landlord but Lauren Clancy who was my contact at chancellor’s was excellent. So many issues with the property I was renting but Lauren went above and beyond to try and resolve them as quickly as she was able.
5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
5/5
TrustpilotGrateful for our property manager.
We have had a really positive experience with Chancellors. We are very grateful for our property manager, Jamie Woodman, who always acts quickly on any requests or issues we present, as well as keeping us updated with the progress of the requests. Thank you Jamie :)
5/5
TrustpilotLuke will go a long way
Luke is a lovely young man, very knowledgeable and came prepared with a couple of issues to the property with certificates, quotes and also answered every question. There was no sense of urgency to rush the viewing. It would be great if all agents were like Luke.
2/5
GoogleWe recently rented with Chancellors and here’s our review: -> Scott is brilliant to work with and very professional. I wish we worked more with him. All our interactions were delightful, and he makes a fine letting agent. -> Maurice can be efficient, but can also be difficult to communicate with. He often misses out on major communication pointers, and comes off as passive-aggressive. We were interrupted regularly when trying to talk, which made it difficult to raise any issues or concerns. ->The lettings team and the central team need to communicate with each other. We were waiting on multiple things to be clarified by the letting agents for weeks, yet the central team was emailing us with reminders to sign the contract. Eventually our move-in date was pushed due to lack of communication between stakeholders, which caused us to have to pay an unexpected amount of money to move dates with our previous landlord. -> The contract was eventually sent to us, but it was extremely delayed, i.e. four days before the move! This made us very nervous considering having to book the movers, and buying furniture without a confirmed date on paper. -> Overall their communication skills need significant improvement, especially on emails. -> Their modern tech stack does the job, but seems quite unnecessary and has quite a few glitches (Property Passport). -> They are not as attentive when drafting up contracts, and you’ll have to chase them to get an explanation on why something was changed (Our initial offer which was accepted, and final contract signed had significant changes). Eventually the move in was successful, but extremely stressful. We’re glad that we can contact the landlord and landlady directly if we have any issues and don’t have to go through Chancellors. I’m not sure if this is how all tenants feel, but our previous letting agency set the bar very high with their service and empathy. Possibly one of the benefits of working smaller letting agencies. However, I’m certain Chancellors can improve, especially, since they have a strong market presence. In a nutshell, we would have appreciated a smoother process.
Hello Jevian, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Maidenhead Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotGreat service
Aysha was very helpful from the minute go. Any questions that needed answering she knew the answers to the question. Also was very quick to call back on any updates we were waiting on. Great service 😊
We appreciate you taking the time to share your positive experience. We're so pleased to hear that you found the service helpful and the responses quick.
5/5
GoogleWe were thoroughly impressed by the exceptional service provided by Scott Haigh during our property viewing. From the moment we arrived, he made us feel incredibly welcome and at ease. His warmth, professionalism, and attention to detail truly set him apart. Having interacted with several realtors over the past few weeks, Scott was by far the best, turning what could have been a routine process into an enjoyable and seamless experience. His dedication and genuine care didn’t go unnoticed, and I sincerely hope his team recognizes the asset they have in him.
Thank you for your wonderful review, Anthony! We're thrilled to hear that Scott made such a positive impression during your property viewing. His dedication to providing exceptional service is truly commendable, and we are lucky to have him on our team. Your kind words will surely motivate him further. We look forward to assisting you in the future!
5/5
GoogleI Would like to personally thank Shannon Lambard and her team. Shannon in particular was extremely helpful and took the time to support me through this process which at times was stressful. She has a very professional manner and was always avaliable to assist and advice me where necessary.
Thank you so much for taking the time to rate us five stars! We really appreciate it and are thrilled that you had a great experience working with our team at Chancellors Estate Agents. If you ever need any assistance in the future with buying, selling, or renting property, we would be more than happy to help you again. Thanks again for choosing us!
5/5
TrustpilotI cannot fault Maria
I cannot fault Maria; she virtually held my hand through the entire sale process and was a shoulder to lean on when it felt that we were never going to get there! It was so helpful having a key point of contact and I can't thank Maria enough for her help and support! It's also very much appreciated to have someone on hand whenever I had a question.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Windsor and Maidenhead office has 454 reviews across two platforms: 259 on Google, 195 on Trustpilot (across the whole business).
Chancellors Maidenhead is rated 4.5 out of 5 across all 454 reviews, and 4.4 out of 5 on Google from 259 reviews.
Chancellors Maidenhead, 14-16 Queen Street, Maidenhead, SL6 1HZ, Windsor and Maidenhead, SL6 1HZ.
