Romans Winchester reviews

★★★★★ 5/5

Google

My Romans Property Manager was incredibly helpful in dealing proactively and promptly with a problem in the communal laundry earlier in the year. Thank you!

Pippa · 13 April 2023

★★★★★ 3/5

Google

Lewis was great to deal with initially showing us around the house and towards completion, always responded promptly and helped schedule with us. Unfortunately communication and understanding was lacking as soon as we got passed on to the Moves team.

Callum · 8 May 2021

★★★★★ 5/5

Google

Hannah Wood did a fantastic job. She was proactive, friendly and above all very professional. We actually ended up finding a house to rent with someone else but Hannah was by far the best agent I encountered during this process. Thank you.PositiveProfessionalism

Philip · 26 August 2020

★★★★★ 1/5

Google

I rented a property through Romans where they held a deposit under the TDS and I have been waiting for 6 weeks now to get my deposit back. I have confirmation from my landlord that she has raised no disputes and authorised Romans to release my deposit 1 week after I vacated the property. Since then I have tried to call the branch more than 30 times but they are always “very busy” and I can never speak to someoneNegativeResponsiveness, Professionalism

Miroslav · 22 June 2022

★★★★★ 5/5

Google

Great service and good communication by Hannah Wood@Romans Winchester. We are a family with three member move from Hong Kong had to find a 2 bedroom house to rent in Winchester during the lockdown period and she was amazingly helpful. She found several suitable properties for us, arranged video viewings and was able to complete the rental agreement for us on the property we selected very promptly. We have just moved in to a wonderful 2-bedroom terraced house in Winchester village, the location very close distance to my son primary school and couldn't be happier. Thank you so much and keep up the great work!PositiveResponsiveness

Dionne · 22 June 2022

★★★★★ 1/5

Google

I booked a viewing at 12:30 Saturday afternoon, on the day of the viewing at 10:30 I had an email asking me to confirm if I was attending the viewing otherwise it would be cancelled, I missed the email and turned up at the property, waited for 30 minutes wondering why no one had turned up, called the office no one answered. Came home to find the email. Very poor customer service.

Hannah · 13 April 2023

★★★★★ 5/5

Google

Excellent service. Ceri has been very quick to respond to emails and arrange my renewal. Takes all the stress out of sorting it out!

E · 13 April 2023

★★★★★ 5/5

Google

Don't hesitate. This is an organisation that springs into action whenever required. In particular, Kim is always easy to contact and she is highly professional. Strongly recommend; I'd give six stars if I could.PositiveResponsiveness, Quality, Professionalism, Value

Kay · 26 August 2021

★★★★★ 4/5

Google

Lewis has been a great help from initially showing me round the house to close to completion. He is a pleasure to deal with and always returns call promptly. Other members of staff have unfortunately not been so responsive.

Hazel · 15 February 2021

★★★★★ 5/5

Google

Thanks to Annie Elliot for your patience ad good communication and customer service during my search in obtaining my rental property. You and Romans team were always within quick reach, and the warm welcome package much appreciated. Thank you

Joanne · 2 February 2021

★★★★★ 5/5

Google

Could not ask for a more charming, knowledgable and helpful lettings Advisor. By going beyond the expectation is a wonderful and stressless notion. Well done & Keep up the great work especially Annie...PositiveResponsiveness, Quality, Professionalism, Value

Raz · 26 August 2021

★★★★★ 5/5

Google

Thanks to the Romans team at Winchester especially Kyle who did an excellent job chasing the sale through from start to finish.

M · 13 April 2023

★★★★★ 5/5

Google

My deposit return was processed quickly and efficiently. Thank you, Kaitlyn.

Kevin · 13 November 2025

★★★★★ 5/5

Google

I have just completed on a lovely little project. The service and contact with Romans has been faultless. Thank you

Tim · 7 August 2025

★★★★★ 5/5

Google

Annie was so lovely and professional. She made our move into our new home such a pleasant experience. We couldn’t be happier with the service. We highly recommend Romans. Thanks so much!☺️PositiveResponsiveness, Quality, Professionalism

Samantha · 26 August 2021

★★★★★ 5/5

Google

Matthew and Oliver have been professional, helpful, supportive and persistent in helping me to sell my house. Kassandra, my Move Manager, has been really supportive and proactive in getting me from sale to moving when everything looked bleak. I fully recommend Romans estate agents.

Vanessa · 25 September 2024

★★★★★ 5/5

Google

Very good viewing, quickly getting answers for any questions and accommodating for a last minute booking for the following day even on a Friday afternoon. Very friendly.

James · 13 May 2025

★★★★★ 5/5

Google

Hannah is friendly and professional and keeps in regular contact with us, thus offering great customer service. It's a pleasure working with her and Romans Winchester.PositiveResponsiveness, Quality, Professionalism

Michelle · 22 June 2022

★★★★★ 1/5

Google

These guys are liars, misleading, deceitful, and not very professional. I've rented through various letting agents, but this is by far the worst experience. I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which was agreed. Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this before, but it all came clear when I moved in to the flat. Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed. An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout, but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues. I reported all the problems to Hannah and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored. Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak. When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern. Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. He insisted he wanted to continue with the same unreliable roofer and Romans never thought to remind him of his duty & legal obligation to fix the roof promptly. A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked Dani to confirm the correct info with the referencing company which she did. I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans had knowledge of the leaks & did not indicate to the contractor the urgency of the works required.The flat was in an unacceptable condition. Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again. The most dishonest letting agent from my experienceNegativeResponsiveness, Quality, Professionalism

Jason · 26 October 2021

★★★★★ 5/5

Google

Romans, and in particular Amber, have made the renting process stress-free. Amber has been very easy to communicate with and has answered any questions I have had as someone who hasn't rented before. Looking forward to moving in now!

Freya · 26 November 2019

★★★★★ 1/5

Google

These guys are liars, misleading, deceitful, and not very professional. I've rented through various letting agents, but this is by far the worst experience. I viewed a property 6 weeks before I moved in. It seemed adequate apart from needing a coat of paint which was agreed. Romans insisted I take out contents insurance and they were very adamant and persistent I had it in place which made me suspicious. It has never been forced on me like this before, but it all came clear when I moved in to the flat. Move in day I was hit by a nasty smell as I entered the flat. A cat had urinated on the carpet the week before and then I saw water marks down the walls which was not present 6 weeks ago & the flat hadn't been painted as Romans agreed. An independent inventory clerk pointed out a damaged heater which needed replacing, a broken window and a few minor things which were all reported to Romans on the previous tenant’s checkout, but Romans did nothing, nor did they report it to the landlord. Romans confirmed closing the windows the week before my move, but they claim the person who closed the window did not notice the very obvious issues. I reported all the problems to Hannah and the rest of the lettings department via e-mail after I moved in because I wanted this sorted urgently before it rains but my e-mail was completely ignored. Roman’s head office got in contact a week later and the landlord came to the flat to investigate. After showing him the issues he seemed angry Romans hadn’t reported these to him but he was aware of the leak. When it rained for the first time I had water coming down the walls and dripping from the ceiling in both the living room & bedroom onto my stuff which I moved. I continued to chase Romans for weeks with very little result or concern. Three months later a roofer attempted to fix the roof for the first time which failed. The roofer returned one last time in my 6 months only to cut a big hole out the ceiling and nailed a board to the ceiling. It took 4 months to replace a broken heater and then the landlord refused to fix a window which would not fully close which was now affecting the heating. He insisted he wanted to continue with the same unreliable roofer and Romans never thought to remind him of his duty & legal obligation to fix the roof promptly. A rent reduction was agreed yet still no urgency for the repairs. I continued to chase but Romans either fobbed me off or passed the blame onto the landlord. Once the landlord refused to fix the window, I reported both to Winchester City Council who issued a repair order. The landlord then refused any further rent reductions and Romans told the Council the repairs were completed which was not true. The leaks continued & the window was never fixed. I filed two complaints through Roman’s complaints department which was not fully reviewed. I found another flat through a different agent and gave notice to leave at the clause break. I soon discovered I failed the referencing checks because Romans gave the wrong information to the referencing company which I believe was deliberate and done in a malicious way to delay the process. I asked Dani to confirm the correct info with the referencing company which she did. I moved out two weeks before the tenancy ended and on the final day when I handed the keys back, I noticed the roof was still leaking which confirmed the roof was never repaired. I filed a detailed complaint to the Property Ombudsman who supported my complaint. The investigation revealed Romans had knowledge of the leaks & did not indicate to the contractor the urgency of the works required.The flat was in an unacceptable condition. Romans had ample time to rectify their mistakes and poor management skill but they wouldn't accept responsibility as the letting agent. Under no circumstances would I use them again. The most dishonest letting agent from my experienceNegativeResponsiveness, Quality, Professionalism

Jason · 26 August 2021

★★★★★ 5/5

Google

I had an incident involving damage to my car at the property I rent through Romans. Dani Greenaway, who manages the letting, went above and beyond. Even though the incident wasn’t related to the property, I needed to correspond with the landlord to resolve the issue and asked Dani to pass on my details as it wasn’t part of her role, however she managed the entire situation with empathy and compassion. She made me feel supported and at ease about a very stressful incident, feeling she was on my side with quick responses and keeping me informed. She couldn’t have done more to help if she tried, she’s a true asset to her company and I greatly appreciate all she did to help.PositiveResponsiveness, Professionalism

Gabriella · 26 August 2021

★★★★★ 5/5

Google

Mike and his team in the Winchester office provided excellent advice and service. The support from others at Romans not based in Winchester once an offer was accepted wasn't up to his standard.

Tim · 8 May 2021

★★★★★ 5/5

Google

Just rented a property through Romans Winchester and dealt with Liam. He was polite and responded to emails and calls quickly and efficiently. Would recommend

Melissa · 30 July 2022