Every review we hold for the Winchester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMatthew and Oliver have been professional, helpful, supportive and persistent in helping me to sell my house.
Kassandra, my Move Manager, has been really supportive and proactive in getting me from sale to moving when everything looked bleak. I fully recommend Romans estate agents.
Vanessa · 13 April 2025
Agent replied · 13 April 2026
Dear Vanessa Bale
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMathew and Oliver could not have been any more helpful, from start finish. There efforts are greatly appreciated and made the process of selling my property as smooth as possible. I would have no hesitation in recommending them to anyone. Thank you guys!
Glyn · 13 April 2025
Agent replied · 23 December 2024
Dear Glyn Evans
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleI hate posting negative reviews, but avoid Romans unless you're a landlord. :(
I had an incredibly disappointing time dealing with Romans whilst trying to find a flat. At first it seemed great, I requested a viewing/information on a flat I saw on Rightmove, and the man who I spoke to on the phone was absolutely lovely, and incredibly courteous. It looked like I'd found a great property, with a nice team backing it. Dreamy!
But no...
All down hill from there.
The viewing was postponed several days later than I would've liked, meaning I couldn't get my offer in when I would've needed to, as you can't make an offer prior to a viewing. The reason for the delay was the tenant forbade it, perfectly understandable.
The man showing us around the property, I think his name was Liam, was dreadful. I'm assuming it was an off day for him, because he was in an absolutely foul mood and the entire viewing was beyond awkward. He was disinterested and knew little about the property.
To begin with he didn't seem to know how to get into the place - not even being able to pop in a code to get into the building. When viewing the property (which had been advertised as UNfurnished) we were surprised to be told the landlord would like to keep it furnished... No thanks. He could barely answer any basic questions, and was dreadfully pushy about the 'no deposit' option, which bumps your rent up fifty quid, and is 'better for landlords'. It seems like nothing short of a scam for the tenant.
I asked about the possibility of keeping a pet, and that's an extra tenner a month. Really? £120 a year extra? For what? Surely the deposit covers this? Oh wait, they'll try and push no deposit on you. Red flag.
After I viewed the flat I was phoned up, and told another party had made an offer. I felt pressured into making an offer there and then, which I did. I phoned back the next morning to review my offer, where I was told the other offer had been accepted. This would've been fine had I not asked them to call me back if the other offer fell through. Which it did. And the flat went back on Rightmove. For a cheaper rate. Lo and behold - I didn't get a phone call.
If this is how they'd treat a potential tenant, I don't even want to think how they'd treat you if you actually rent through them.
I'm just gutted about the whole ordeal. :(
(I've never heard positive things from people trying to sell with them either...)
Pond · 1 May 2023
Agent replied · 30 July 2023
Dear Pond Elf,
I am sorry to hear of your experience, I would very much like to discuss with you your review and if you could kindly call myself Kim Bone Lettings Manager on 01962 790391.
Kind regards
★★★★★ 5/5
GoogleWe have just bought an investment property via Romans. Lewis was extremely professional and did an excellent job. We work with many agents in a number of cities and they have been one of the best so far to work with. 5 stars all roundPositiveResponsiveness, Quality, Professionalism
Simon · 22 June 2021
Agent replied · 21 June 2024
Dear Simon Birmingham,
Thank you for the great review of our Romans Estate Agents Winchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleRomans (Winchester) have been extremely helpful; Amber Stratton in particular, making things very easy for us and has answered any question we have on our property almost instantly. Would 100% recommend to anyone in the area looking. Excited to move in now...
Thank you to Amber and all of the Romans team!
MAXFWEBB · 26 November 2019
Agent replied
Hi Max Thanks for taking the time to review your recent experience with our Winchester branch. It's pleasing to read that Amber and the team could provide you with a positive experience and we will be sure to pass on the comments. Don't hesitate to be in touch if there's anything further we can d o to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleI am very pleased that I used Romans to sell my house. They provided me with a realistic market value for my house rather than an inflated one, which some estate agents had done. When it came to buying a property Mike Carless was particularly helpful and his advice and knowledge of the market enabled me to save money with my ongoing purchase. Lewis was a joy to liase with and kept me updated and informed consistently which I appreciated. Very professional and I would recommend Romans Winchester branch.
Sarah · 6 December 2020
★★★★★ 5/5
GoogleRomans (Winchester) have been extremely helpful; Amber Stratton in particular, making things very easy for us and has answered any question we have on our property almost instantly. Would 100% recommend to anyone in the area looking. Excited to move in now...
Thank you to Amber and all of the Romans team!
Max · 31 July 2019
Agent replied · 30 July 2023
Hi Max Thanks for taking the time to review your recent experience with our Winchester branch. It's pleasing to read that Amber and the team could provide you with a positive experience and we will be sure to pass on the comments. Don't hesitate to be in touch if there's anything further we can d o to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleOnce again Romans came up trumps! We had a property to sell, and some fretful times as we worked on chain issues. Romans were great, supportive and helpful when we were stressed. Kassandra Hopkins most helpful as was Oliver Worral.
David · 13 April 2025
Agent replied · 9 December 2024
Dear David
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a great experience using Romans to find our two bedroom flat, especially during the pandemic! Annie was extremely helpful and understanding throughout the process and found solutions & answers to all our problems! I couldn’t recommend her and the team at Romans enough!PositiveResponsiveness, Professionalism
Amy · 22 June 2021
Agent replied · 21 June 2024
Hi Amy, we appreciate your positive comments about your recent experience with us and the helpful assistance you received from Annie at our Romans Winchester branch. Thank you for such a great review.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have been very happy to have Ceri Evans, Senior Property Manager, managing a flat that I own. Ceri responds to any emails and questions very quickly and in a polite and friendly way.
James · 9 April 2026
★★★★★ 5/5
GoogleI have used Romans for a number of years. The service received has always been of the highest quality. It has been a pleasure dealing with Ceri Evans who always responds to my enquires promptly.
Nancy · 23 May 2025
Agent replied · 2 June 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleEveryone I dealt with was so helpful and friendly. I’ve been speaking to Julie on the phone during the whole process of buying my first house and she has been so amazing answering all my questions and finding out everything that’s happening with developers etc. If it weren’t for her I think I’d have given up with it all!
Each time I went to view the property, Lewis was there to help and show us around. He was so lovely every time and we never felt rushed to leave, even though the viewings were quite late.
So grateful everyone made it all so easy for me.
Highly recommended.
Meela · 26 March 2020
★★★★★ 5/5
GoogleAs a contractor we work closely with Romans, especially Dani and she is always prompt, professional and a joy to work for. They keep us up to date with progress of works and well informed. Your property is in good hands with Romans!
Vincent · 22 June 2021
Agent replied
Dear Vincent Avellino,
Thank you for the great review of our Romans Estate Agents Winchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI recently purchased my first home through Romans and i must commend them for there professional and friendly approach throughout the sale. Mike Carless and his team have been lovely and reassuring, they made the whole process feel very comfortable. I would definitely recommend them.
Alan · 8 December 2020
Agent replied
Hi Alan C,
Thank you for the great review of our Romans Estate Agents Winchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleEveryone I dealt with was so helpful and friendly. I’ve been speaking to Julie on the phone during the whole process of buying my first house and she has been so amazing answering all my questions and finding out everything that’s happening with developers etc. If it weren’t for her I think I’d have given up with it all!
Each time I went to view the property, Lewis was there to help and show us around. He was so lovely every time and we never felt rushed to leave, even though the viewings were quite late.
So grateful everyone made it all so easy for me.
Highly recommended.
Meela · 31 December 2019
★★★★★ 5/5
GoogleI would highly recommend Romans to anyone looking to sell their property. They have been prompt and always contactable. They are aware of all their clients and so are able to answer any questions when you call, rather than waiting for a call back. This advantage is lost in some of the larger agents.
They are a very friendly team and have made the process of selling much less stressful and seamless. They have also been very supportive with finding us a property to buy and have actively marketed for what we are looking for. They have listened to our needs and not just sent us any random property or badgered us, which many other estate agents have done. They are open and honest and have been great at giving us sound advice, especially Mike who has been fantastic from the first phone call I made to Romans.
I could not fault them and wouldn’t hesitate to use them again if I needed to in the future.
Heather · 26 November 2019
★★★★★ 5/5
GoogleHannah is a pleasure to deal with. She offered thorough professional advice and was great to deal with. Her knowledge of the market and rental landscape around her gives her credit and she was invaluable in helping with our situation. Thank you.PositiveProfessionalism
Simon · 22 June 2021
Agent replied · 21 June 2024
Dear Simon Evans,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Winchester. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleVery good service! Quick respond and very helpfull stuff.
Especially Ceri Evans!
Robert · 13 April 2024
Agent replied · 29 October 2023
Dear Robert Hlister
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat service, especially Mandy who has been extremely courteous and accommodating.
Dani · 13 April 2024
Agent replied · 27 August 2023
Dear Dani Martin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLiam Wray was absolutely fantastic. Very supportive, knowledgeable, professional, and helped guide us through a tricky process with a landlord l. Couldn’t recommend him more highly.
Oliver · 13 April 2023
Agent replied · 30 July 2023
Dear Oliver
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRomans have always been excellent rental agents. Helpful and professional and Ceri Evans in particular has provided a personal interest and has immediately dealt with any problems.
Jim · 13 July 2025
Agent replied · 13 April 2026
Dear Jim Brooks-hill, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Ceri. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleBrilliant experience renting through Romans. Annie was really helpful and made everything go very smoothly. We even got a new home welcome pack with a few nice treats in and all important documents in a folder! Would recommend!PositiveResponsiveness, Quality, Professionalism
Andy · 22 June 2021
Agent replied · 21 June 2024
Hello Andy Mather
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleDealt with Annie, absolutely excellent and was very helpful throughout the whole process. Annie ensured I had all the information I required and made the process simple.. I had to do very little! Thank you for your excellent service!PositiveProfessionalism
James · 26 August 2021
Agent replied
Dear James Craven,
Thank you for the great review of our Romans Estate Agents Winchester team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI had a couple of problems over the last month and Ceri Evans brought them to a quick resolve I found her professional, friendly and toasty efficient. A credit to the business.
Ian · 13 May 2025
Agent replied · 13 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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