Every review we hold for the Winchester office, from every platform, shown as written. First names only.
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5/5
GoogleI am very pleased with the professionalism and availability shown by Hannah Wood of Romans Winchester during my search for a 1 bedroom flat. She was very helpful in answering all my questions and accommodating my requests such as visiting the house live (which during this pandemic is not always made possible or simple with other agencies). Thank you Hannah for your invaluable help in making this important step possible.PositiveResponsiveness
Giulia Β· 22 June 2021
Agent replied Β· 21 June 2024
Dear Giulia Laface!
Thank you for taking the time to review your recent experience with our Romans Estate Agents Winchester branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
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5/5
GoogleProfessional and attentive from start to Finish! Romans and especially Kyle, who managed my case, did a great job on our first BTL in Winchester. He provided useful support and critical vendor management when it was needed. We got a lovely property at a fair price, so certainly hope to engage Romans & Kyle again.
B Β· 13 April 2023
Agent replied Β· 30 July 2023
Good morning
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleShown a property to let by Olivia Burgess at Romans. She is an assiduous estate agent, knowledgeable and enthusiastic about the property. She followed up viewings with regular telephone calls. A very good service from Romans. Thank you Olivia!
Elizabeth Β· 13 April 2024
Agent replied Β· 31 December 2023
Dear Elizabeth Benjamin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleIt is a pleasure to review romans Winchester and in particular Isabelle. They are highly professional and helpful at all times despite my uncertainty around exchange dates and would absolutely recommend them to anyone. Thanks to all the team.
Angus Β· 13 April 2024
Agent replied Β· 25 March 2024
Dear Angus Hemmings
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleCalled Romans re selling my house on Day 1. Ben visited on Day 2 and took great pictures with real care and attention to detail. On Days 3 and 4, we had a string of viewing. And on Day 5, we accepted an excellent offer on my house. I couldnβt have asked for a better service and Ben Plowman was a joy to deal with.
Gerard Β· 15 September 2021
Agent replied
Dear Gerard Melling,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleWe had a great experience with Romans and especially with Olivia during our viewing. She is kind, professional and made us feel immediately like home. I would definitely recommend Olivia to other potential renters or buyers.
Konstantinos Β· 13 April 2024
Agent replied Β· 13 April 2026
Dear ΞΟΟΟΞ±Ο ΞΟΟιαλοΟ
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleThe property manager went an extra 10 miles. CE volunteered to deal with my tenant at 7.30pm. Yes pm. Communications regarding an engineer visit the next day came in late and CE passed it all on for me to my tenants. Well beyond what she is paid and expected to do. No difficulty, just natural. But it must have messed up her evening. The entire office staff have a great manner.
Martin Β· 18 November 2024
Agent replied Β· 9 December 2024
Dear Martin βwinchester Warumβ Mdm
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHannah is hands down the most accomodating, lovely letting agent (and well, human) I've ever had the pleasure of communicating with. Nothing is too much trouble and she will go over and above to make sure you get everything you need. I highly receommend these guys as their customer service, if Hannah's is anything to go by, is second to none xxx
The Β· 11 January 2022
Agent replied Β· 10 January 2025
Hi there, thanks for your praise and kind comments about Hannah and our team at Romans Winchester. It is great to receive such a positive review about our service.
Thank you
Customer Relations Team
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5/5
GoogleExcellent service from Romans team specially to Ceri Evans how she responds to our property concerns, she communicates to right people and deal the issues as soon as possible.
Adikko Β· 13 February 2026
Agent replied Β· 13 April 2026
Dear Adikko
We greatly appreciate your 5-star review and the time you took to share your experience with Ceri. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
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5/5
GoogleOur property manger , Cery Evans has been wonderful, so attentive and prompt in dealing with issues that we had, she did this in a very timely and efficient manner, nothing was too much trouble.
Christine Β· 13 April 2024
Agent replied Β· 31 December 2023
Dear Christine Truscott
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleRomans really helped us secure a new place to live just before Christmas, Liam was always really easy to contact and helped us through the process. The signing of the online documents was quick and easy, just like the overall process. Overall I would recommend Romans to anyone, thanks guys!
Hannah Β· 13 April 2023
Agent replied Β· 30 July 2023
Dear Hannah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleCraig and Alison have been AMAZING after being lied to on many occasions by another well known estate agent in Winchester Romans were a breathe of fresh air! Emails always answered even on weekends, nothing was too much trouble for them. Sale was quick and smooth. I would highly recommend them anytime! Been an absolute and easy process buying a house for the first time in the UK! Thank you guys ππ»
Mia Β· 26 November 2018
Agent replied
Hi Mia, we are so happy to read such a great review about the Romans team at Winchester. We understand that the sale of a property can be quite a lengthy process and is not always the easiest but I am pleased that the team have been able to offer so much assistance to you throughout. I will ensure your comments are passed onto Craig and Alison. Thank you for taking the time to provide us with your feedback. Kind Regards Joe Gilliland Customer Care Manager
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5/5
GoogleOur experience with Romans Winchester was an absolute pleasure. We predominately dealt with Hannah Wood, who's bubbly personality, professionalism and eagerness to provide a fantastic service made the process smooth and easy.
It's clear that this was not a one-off - Fran Jones (property manager) and Kim Bone (lettings manager) are both lovely and great to deal with.
Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Aneta Β· 26 August 2021
Agent replied
Hi Aneta Kowalska,
Thank you for the great review of our Romans Estate Agents Winchester team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleTonee has been so helpful throughout our property transaction with Romans.
Richard Β· 10 April 2025
Agent replied Β· 13 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleI was selling a property in Winchester and I live in California, USA, so I was very remote. Lewis Potter was exceptionally helpful and responsive. We had an offer, accepted and moving forward, the suddenly the buyer pulled out for personal reasons, but Lewis was able to very quickly find a new buyer, same price, almost as if it never happened.PositiveResponsiveness, Professionalism
Graham Β· 26 October 2021
Agent replied
Hi Graham Wilson,
Thank you for the great review of our Romans Estate Agents Winchester team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
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5/5
GoogleMike was exactly the estate agent I needed when I viewed this property. He let me be while I just absorbed the place and settled into what it might be like to live there, then when I wanted someone to talk to about my thoughts he was open and helpful. So far (still not yet exchanged contracts) everything has gone smoothly and I'm very happy with the whole experience.
Matthew Β· 26 November 2019
Agent replied
Thank you for your positive review regarding Romans of Winchester and especially your comments regarding Mike. We look forward to being of service again at some point in the future.
Kind Regards,
Mark Wright - 07876 196003
Regional Director, Residential Sales
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5/5
GoogleWe've recently have moved from one Roman property to another. The transition has been absolutely seamless and stress free. Hannah Wood has been been fantastic in replying to any queries promptly. She was constantly going above and beyond my expectations. I cannot thank her enough, its been an absolute pleasure to have Romans as our letting agent. I highly recommend them!PositiveResponsiveness, Professionalism
Puja Β· 26 August 2021
Agent replied
Dear Puja Upadhyaya,
Thank you for the great review of our Romans Estate Agents Winchester team. Itβs fantastic to hear that we could provide you with a stress free service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
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5/5
GoogleHannah is hands down the most accomodating, lovely letting agent (and well, human) I've ever had the pleasure of communicating with. Nothing is too much trouble and she will go over and above to make sure you get everything you need. I highly receommend these guys as their customer service, if Hannah's is anything to go by, is second to none xxx
Affinity Β· 30 July 2021
Agent replied Β· 30 July 2023
Hi there, thanks for your praise and kind comments about Hannah and our team at Romans Winchester. It is great to receive such a positive review about our service.
Thank you
Customer Relations Team
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5/5
GoogleRomans have by far been the best letting agents Iβve ever used. The staff are so helpful, professional and real with you. I want to say a particular thank you to Hannah who helped us immensely every step of the way. I would highly recommend anyone looking to rent in Winchester to go to Romans.
Declan Β· 30 July 2022
Agent replied Β· 30 July 2023
Dear Declan,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleHannah at Romans has been really helpful in assisting us with a rental property for us and our dog Charlie. She took the time to listen to our requirements and left no stone unturned in trying to track down the perfect property. At lot of other estate agents haven't even given us a call back. Thank you Hannah :)PositiveResponsiveness, Quality, Professionalism, Value
Jan Β· 22 June 2021
Agent replied Β· 21 June 2024
Hi Jan Saunders,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Winchester. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
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1/5
GoogleI hate posting negative reviews, but avoid Romans unless you're a landlord. :(
I had an incredibly disappointing time dealing with Romans whilst trying to find a flat. At first it seemed great, I requested a viewing/information on a flat I saw on Rightmove, and the man who I spoke to on the phone was absolutely lovely, and incredibly courteous. It looked like I'd found a great property, with a nice team backing it. Dreamy!
But no...
All down hill from there.
The viewing was postponed several days later than I would've liked, meaning I couldn't get my offer in when I would've needed to, as you can't make an offer prior to a viewing. The reason for the delay was the tenant forbade it, perfectly understandable.
The man showing us around the property, I think his name was Liam, was dreadful. I'm assuming it was an off day for him, because he was in an absolutely foul mood and the entire viewing was beyond awkward. He was disinterested and knew little about the property.
To begin with he didn't seem to know how to get into the place - not even being able to pop in a code to get into the building. When viewing the property (which had been advertised as UNfurnished) we were surprised to be told the landlord would like to keep it furnished... No thanks. He could barely answer any basic questions, and was dreadfully pushy about the 'no deposit' option, which bumps your rent up fifty quid, and is 'better for landlords'. It seems like nothing short of a scam for the tenant.
I asked about the possibility of keeping a pet, and that's an extra tenner a month. Really? Β£120 a year extra? For what? Surely the deposit covers this? Oh wait, they'll try and push no deposit on you. Red flag.
After I viewed the flat I was phoned up, and told another party had made an offer. I felt pressured into making an offer there and then, which I did. I phoned back the next morning to review my offer, where I was told the other offer had been accepted. This would've been fine had I not asked them to call me back if the other offer fell through. Which it did. And the flat went back on Rightmove. For a cheaper rate. Lo and behold - I didn't get a phone call.
If this is how they'd treat a potential tenant, I don't even want to think how they'd treat you if you actually rent through them.
I'm just gutted about the whole ordeal. :(
(I've never heard positive things from people trying to sell with them either...)
Laura Β· 13 April 2024
Agent replied Β· 23 November 2024
Dear Pond Elf,
I am sorry to hear of your experience, I would very much like to discuss with you your review and if you could kindly call myself Kim Bone Lettings Manager on 01962 790391.
Kind regards
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5/5
GoogleRomans are very professional, flexible and provide honest feedback. We almost missed out on our next home because we didnβt think that it was suitable by just looking at the photos and floor plan. Big up Freya who encouraged us to see it anyway as it turned out to be an absolute gem! Thank you
The Β· 27 April 2025
Agent replied Β· 13 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleHannah is hands down the most accomodating, lovely letting agent (and well, human) I've ever had the pleasure of communicating with. Nothing is too much trouble and she will go over and above to make sure you get everything you need. I highly receommend these guys as their customer service, if Hannah's is anything to go by, is second to none xxx
Affinity Β· 26 March 2021
Agent replied Β· 25 March 2024
Hi there, thanks for your praise and kind comments about Hannah and our team at Romans Winchester. It is great to receive such a positive review about our service.
Thank you
Customer Relations Team
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5/5
GoogleHave had a great experience with Romans. Mandy has been so helpful with sorting out any issues we may have in the property in a very prompt fashion. Had a lovely visit from Jo Hunt to inspect my property yesterday and was very lovely and made me feel at ease throughout whole process. Thanks!!PositiveProfessionalism
Amy Β· 22 June 2022
Agent replied Β· 21 June 2024
Dear Amy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.