Chase Buchanan Trowbridge reviews in Wiltshire

★★★★★ 5/5

Trustpilot

Adele Basma was a really good agent

Adele Basma was a really good agent. Incredibly helpful. Knew what we were after and found us two good properties very quickly. Was considerate and supportive throughout the process and handled the negotiations very professionally. She also appeared to have a good and trusting relationship with the vendor which also helped a lot.

Simon · 24 November 2024

★★★★★ 5/5

Trustpilot

We had a terrific experience recently…

We had a terrific experience recently with Chase Buchanan, Twickenham. This was down to the very professional services of Chris Brookshaw during the sale of our property. Chris kept us informed during the whole process and ensured a timely sale.Chris is personable, professional and prompt. We would highly recommend Chris to anyone looking to sell or buy a property.

Ann · 19 August 2024

★★★★★ 5/5

Trustpilot

The best estate agents in TW1

We were working with Richmond and St Margarets branches on finding our next home and are very pleased with the experience. The whole process from booking a viewing to proceeding to offer, etc is smooth and the Team is always there to answer any questions. I wanted to especially thank Lauren from the Richmond branch. Her professionalism and care truly stood out for us.

Alex · 22 May 2024

★★★★★ 5/5

Trustpilot

Moving made easy!

Moving made easy!We are delighted with the penthouse apartment at Weirside Place which we moved into recently. Although buying and selling property is never straightforward, we were supported throughout the entire process by the excellent staff at what is now Chase Buchanan. We would not hesitate to recommend them to other prospective purchasers. Many thanks to all concerned.

Christine · 20 August 2024

★★★★★ 5/5

Trustpilot

Chase Buchanan Hampton Hill are the best!

Been a tenant through Chase Buchanan (Hampton Hill) for some years now and cannot fault the team's professionalism. More specifically, Audrey Sawyer is the best Property Manager we have ever dealt with - very quick to respond and resolve any issues in the most courteous way, no matter how big or small. We would definitely recommend Chase Buchanan Hampton Hill to any potential tenants.

Jackie · 30 April 2024

★★★★★ 1/5

Trustpilot

Unprofessional and treating tenant…

Unprofessional and treating tenant unfairly. We went in to tenancy agreement in 2019, they promised flat will be cleaned professionally but flat was not even cleaned up to domestic level, this was also noted by 3rd party inspector in the notes, the flat was moulded at few places and not cleaned. Last month our tenancy ended but till date we have not received our deposit nor email from landlord. When spoken with chase the rudely stated to approach landlord and they cant help on this. when contract was done all dealings were with chase but once everything was done they opted easy way out. Contract still states that they hold deposit under TDS scheme and they will inform tenant if any deductions within 10 working days of end of tenancy. till date no reply on deductions from agent nor our funds has been released. Be very careful before dealing with them. I am in process to go to TPO and CEO senior management, as my complaint was not taken by lady who dealt nor responded to complaint procedure. I dealt with Isleworth branch.

Adi · 4 April 2023

★★★★★ 5/5

Trustpilot

5 stars for Lianna and the team in the Exeter…

Lianna and the team in the Exeter Branch go above and beyond time and time again - I always recommended them …As a Landlord its a worrying time finding new tenants not with Lianna and the Team batting for you - they have found me excellent tenants and always been there when I have needed any advice.

Geraldine · 22 August 2024

★★★★★ 5/5

Trustpilot

Long-term tenant had a great experience with CB

Was a tenant at the same flat for 20+ years, managed by CB Twickenham due to the landlord living overseas. Through several managers, the experience was always excellent. They were responsive, helpful and professional throughout.

Satisfied · 4 August 2026

★★★★★ 5/5

Trustpilot

We had the pleasure of working with…

We had the pleasure of working with Vanessa from the Hampton office to secure our flat in Teddington, and we couldn't be more satisfied with the experience. From the very beginning, Vanessa was incredibly professional, always greeting us with a smile and a positive attitude. She was exceptionally helpful throughout the entire process, providing quick and thorough answers to all our questions.

Miruna · 17 May 2024

★★★★★ 5/5

Trustpilot

Great!

We moved for the first time recently and the whole process was super easy! Any questions we had were answered quickly and everyone was really helpful and friendly.

Zoe · 15 September 2026

★★★★★ 4/5

Trustpilot

Helpful property manager in tough situation

Had a very tough last 6 months with a property handled by Chase Buchanan with mould and damp issues. Chase Buchanan had recently taken over the property and we’re unaware of the issues it presented.

Brock · 30 July 2026

★★★★★ 5/5

Trustpilot

Teamwork

Tom Laurent and team were efficient and charming and matched our needs to those of the client. Worked overtime on saturday to finalize the deal.

Chris · 18 June 2026

★★★★★ 5/5

Trustpilot

Stephen was fantastic from start to…

Stephen was fantastic from start to finish. He kept us up to date with progress throughout, communicated each step with us, was so easy to contact and went above and beyond to keep our sale on track. I couldn’t recommend Chase Buchanan enough and we will definitely use them and Stephen when we come to sell our home.

Georgia · 20 July 2024

★★★★★ 5/5

Trustpilot

Excellent first class service from start to finish

Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with another agent in Richmond, it was refreshing to deal with an agent who is knowledgeable, experienced and committed. I wouldn't hesitate in recommending Chase Buchanan in Richmond, headed up by Danny. Dan and Lauren at the branch were also excellent throughout.

Michael · 23 May 2024

★★★★★ 5/5

Trustpilot

I was a tenant

I was a tenant, for four years, in one of the properties that they are responsible for the management and staff always been very usefull, friendly and kind and they sorted out all the issues that I had with the property.

Maria · 12 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

I had such a great experience dealing with Thomas Laurent at the Chase Buchanan Hampton office. I would like to thank him for the exceptional service he provided during our tenancy renewal. He took the time to really listen to what type of tenant we were looking for and successfully found a tenant who met our requirements perfectly.

Angela · 30 January 2026

★★★★★ 5/5

Trustpilot

If not for you.

We used the Trowbridge branch. To our minds the solicitors were on a go slow. We were desperate for information and none was forthcoming. Up stepped Gemma and Kisten from the Trowbridge branch. They chased the other agents and solicitors to get the sale over the line. We are so grateful to them for their professionalism and sheer grit. I don't think it would have gone ahead without them.

Richard · 16 October 2025

★★★★★ 5/5

Trustpilot

Anna and kris

Anna, Kris and the team were always very polite and optimistic about the property and their ability to sell the property.

Edward · 16 October 2025

★★★★★ 5/5

Trustpilot

Excellent experience all round

Excellent experience all round, communication was clear throughout and I felt informed at every stage. Michael in particular was super helpful, really committed to the process and took the stress out of the situation. Made me feel very at ease the whole time!! Provided helpful advice when speaking to him.

Erin · 25 March 2026

★★★★★ 5/5

Trustpilot

Senior Property Manager

I have dealt with Georgina Clayden for many years and she is very professional, knowledgeable and efficient. She is also ver nice!

Penny · 22 June 2026

★★★★★ 5/5

Trustpilot

Great Service all round

Laura Burford in the Downend, Bristol Office made the whole process so easy. Great photos and videos taken of property and Marni in the back office completed everything for a swift tenant move in. Thank you Chase Buchanan for the great service.

Mrs · 10 February 2025

★★★★★ 5/5

Trustpilot

Thank you

Luckily I entered in Chase Buchanan in Richmond.Daniel J listened carefully and showed me a flat straight away. He let me see it several times.I made an offer and he supported me all the way through the completion day. Moving, buying, selling is always very stressful but Daniel was reassuring, positive, professional and helpful. Thank you.

Marie · 11 July 2024

★★★★★ 5/5

Trustpilot

Exceptional Letting Experience

I was able to quickly secure a flat through Hampton hill branch. Vanessa Kelmendi is an exceptional letting negotiator! Her professionalism, and expertise made the entire process smooth and stress-free. Vanessa's communication skills are outstanding, ensuring that every detail was addressed promptly and accurately. I highly recommend Chase Buchanan Hampton Hill team to anyone seeking a seamless letting experience.

Gayan · 14 May 2024

★★★★★ 5/5

Trustpilot

Candace went out of her way to help and…

Candace went out of her way to help and support us. Our needs for a house were more complex than an average family and while it took 9+ months to get the right house for us it all worked out in the end. We so so grateful for her help and support!

Tracy · 11 September 2024