Trusted Agent profile · Wiltshire
★★★★★
451 reviews across 1 platform
63 Fore Street, Trowbridge, BA14 8ET, Wiltshire, BA14 8ET
Chase Buchanan's office in Wiltshire, at 63 Fore Street, is rated 4.4 out of 5 across 451 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
4/5
TrustpilotSayem had a brilliant experience…
Sayem had a brilliant experience working with Chase buchanan agency to secure my new rental. Renting can be incredibly stressful, but they were supportive, honest, and kept me updated at every stage. He genuinely cared about finding the right fit for me. Exceptional service!"
5/5
Trustpilot5 Star service in Richmond.
Was helped through the difficult process of referencing and a quick move. Tom at Richmond branch did more than expected and was a star. Couldn’t recommend him. And Chase highly enough.
Thank you, Alexander! We’re thrilled to hear about your positive experience with Tom. Our team strives to make the moving process as smooth as possible, and it’s great to know we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotChase Buchanan were very professional
Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.
Hi Mr and Mrs Murrell, thank you for the great feedback. We are so glad Chase Buchanan were professional and secured a buyer within two weeks. Wishing you all the best.
1/5
TrustpilotReview for Campions Lettings and Management (now Chase Buchanan)
I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.
Hi Adil, we're sorry to see you have left this review. You should have received a request from Trustpilot for further details. If you would like us to look into this further, please do reply at your earliest convenience to help us get a better understanding of the situation and rectify the situation.
5/5
TrustpilotAbsolutely brilliant experience!
We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!
Hi Asid, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotExcellent letting service provided by Chase Buchanan
I was very impressed by the letting service provided by Chase Buchanan. Audrey Sawyer, the property manager I dealt with has a wide range of experience and resources saving me from many a headache over the past few years. As such I would strongly recommend using Chase Buchanan if you wish to rent out your property in the future.
5/5
TrustpilotGood service in the client's interest
Sale of house in Hampton. Pleased that I used Chase Buchanan Hampton Hill on the sale of my (longstanding) family home. The team was energetic, and the well pitched advice seemed to be aiming to achieve my interests and without strong pressure in any direction. The best of the agents I spoke to locally, I thought.
Thank you for your fantastic feedback! We're thrilled to hear that our team made your experience smooth and supportive during the sale of your family home. Your satisfaction is our priority, and we appreciate your trust in us as your chosen agents.
5/5
TrustpilotExcellent experience (special shout out to Alex!)
As a first-time renter I was anxious and out of my depth but Alex from Chase Buchanan could not have been more helpful. She responded to every single one of my enquiries professionally and in a timely manner, and took the time to explain to me more broader elements of the renting process outside of the individual property. I can't wait to move into my flat and know I'm in safe hands going forwards with Chase Buchanan as my letting agent.
Hi Mrs W, thank you for the great feedback and sharing your experience with Alex. She will be thrilled by the kind words. We hope you love your new home and wish you all the best.
5/5
TrustpilotAttention to detail.
Have dealt with Molly for a few years now CB manage most of our properties in the Isleworth area. Have always found them very attentive with an attention detail.
Hi Melissa, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
5/5
TrustpilotThanks to Adele and the team
Thanks to Adele and the team at the Hampton Hill office. The sale of my property couldn’t have gone more smoothly. A big thank you also for putting me in touch with Sabina at Stone Rowe Brewer solictors. Together, it worked seamlessly.
Hi there, we really appreciate you taking the time to leave a review for Adele and the team and happy that the sale went smoothly. Wishing you all the best for the future!
5/5
TrustpilotNot a Smooth ride but we got there thanks to Adèle.
We have had our ups and downs in both the sale and purchase of the new property while with Chase, including treaths of withdraws, from buyers if sale was not completed within a certain date. But Adèle, the Senior Sales Negotiator, held it all together by contacting all the people involved, outside her circle to get everything back on track.
Thanks for your fantastic review, Joe! We're thrilled to hear that Adèle was able to keep everything on track during your journey. It's great to know that her dedication made a difference. We appreciate your trust in us and look forward to assisting you again in the future!
5/5
TrustpilotI’ve worked with Mike Peacock and his…
I've had the pleasure of collaborating with Mike Peacock and his team for several years. Mike's industry expertise is unmatched, and the services provided by his team stand out as superior to all other local agents. I exclusively choose Chase and wholeheartedly recommend them to all my friends and family.
Hi Liam, thank you for sharing your experience with Mike and the team, it's been an absolute pleasure working with you over the years. Please do not hesitate to get in touch if you need anything. Best wishes!
5/5
TrustpilotImpressive Service
"I recently had the pleasure of doing business with Chase Buchanan, and I must say, their services were top-notch! From the initial consultation to the final walk-through, their team was professional, courteous, and attentive to every detail.Their expertise in property management and rental services is impressive, and they made the entire process seamless and stress-free.I particularly appreciated the lettings negotiator for the prompt communication, flexible scheduling and reliability.Overall, I'm thoroughly satisfied with the services provided by Chase Buchanan and would highly recommend them to anyone seeking reliable and efficient housing solutions.Rating: 5/5 stars
Hi Chilbuike, thank you for taking the time to write a great review. We are so glad the team were professional and courteous. We appreciate the positive feedback and wish you all the best.
5/5
TrustpilotGreat and speedy service!
We have had to move house very quickly and Chase were absolutely amazing with helping us getting the right home and very quickly with such short notice. A big thanks to Lorenc who made the process so easy and stress free. Forever grateful and would highly recommend.
Hi Usha, thank you for sharing your experience with us. Moving can be a stressful situation, so we're thrilled to see that Lorenc and the team made it easy for you. Wishing you all the best in your new home!
5/5
TrustpilotA human approach to their customers
It is rare these days to come across customer service that’s genuine and personal. *Adele Basma* from Chase Buchanan in Hampton Hill saved me from losing a £7,500 early repayment charge by surpassing the efforts of solicitors on both sides, and finalising one final query for me right before Christmas, to help me complete on time and within my three month timeline in order to port my mortgage. It truly was a Christmas miracle. Thank you also to Anna Masters. I cannot recommend highly enough. Please consider Chase Buchanan if buying or selling, they offer an unparalleled service.
Good morning, thank you for taking the time to leave a great review. We are thrilled to read how the team saved you a £7,500 early repayment charge and helped you complete within your timeline. We appreciate the support and are always here to help.
5/5
TrustpilotSmooth transition process
Smooth transition process, Laura was always available and ready to assist or answer any questions I had as a first time rentor. Very happy with my moving process.
Hi Kimya, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
Trustpilot5* Service from Daniel Johns
I can't recommend Daniel Johns at Chase Buchanan, Richmond, enough! He supported us through a very complicated sale of a leasehold flat and made sure the buyers stayed engaged throughout the process.
Hi Trudi, thank you for taking the time to write a great review and sharing your experience with Daniel. We are so glad he supported you through a complicated sale. We appreciate the support and wish you all the best.
5/5
TrustpilotVery happy with the service I received…
Very happy with the service I received from the start to finish. I would recommend. I am first time buyer and Kris is very helpful to me and amazing service. Chase Buchanan Sales & Lettings - Hampton Hill. I give five stars 🌟 thanks Kris and all staff 👍🏻
Hi Rama, congratulations on the purchase of your first property, Kris and the rest of the team will be thrilled to see this review. Wishing you all the best in your new home!
5/5
TrustpilotThe Teddington team are brilliant
The Teddington team are brilliant. The support and transparency you get from Adele and the team is next to none. They’re willing to work with you and share advice in the most non estate agency way! In an increasingly tough sales market, they got me a buyer with seeming ease. Thank you, highly recommend your service
Hi Clare, thank you for sharing your positive experience with the team, especially Adele. Please feel free to reach out again if you need anything. Best wishes!
5/5
TrustpilotAlex and the team were professional…
Alex and the team were professional throughout our sell and provided regular updates which in return gave us comfort.We would recommend Chase Buchanan to anyone who is buying or selling their property.
Hi Matt, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotGreat Service from Conrad in the Isleworth Branch
Amazing.Put my 2 bed property live and within 48 hours I got called up as they had received a fantastic offer and over asking! Can’t be happier with the information and service given from the chaps over at Isleworth, big thank you to Conrad for all the help.
Hi Connor, thank you for taking the time to leave a review for Conrad and the Isleworth team. We were delighted to have got you an offer for your property over asking price. Please feel free to get in touch if you need anything further.
5/5
TrustpilotAiden Lynch was amazing from start to finish!
Aiden Lynch was amazing from start to finish. We initially had our house on with another agent but they barely had any viewings and got us 0 offers. Then we listed it with Aiden who got us multiple offers within days! Couldn’t be happier, thanks Aiden & team!
Hi Elliot, thank you for sharing your experience. We're thrilled to hear that Aiden and the team were able to generate multiple offers for your property. Please do not hesitate to get back in touch if you need anything else.
1/5
TrustpilotHarassment
Emailed them once about a flat 1 month ago on Zoopla. Since then, I have been phoned relentlessly. I have called them, emailed them and told them that this is harassment, that they need to delete my phone number and I do not want to be phoned. I am distressed as I am still getting phone calls by them weekly. By law, this is the definition of harassment. I should know, because I'm a solicitor. I have run out of options, therefore I'm writing this review. I don't know what else to do, if this continues I have to report them to the police.
Hi Yasmine, we are sorry you have had to leave this review. We understand this can be distressing. You should soon receive an email from Trustpilot requesting some more information so we can look into this further. Thank you.
5/5
TrustpilotFantastic service
Second property sold with Alex, Michelle and Laura, if you want a team that will go above and beyond and work tirelessly to get a deal done, I would highly recommend chase Buchanan downend. Unlike some of their neighbouring estate agents, Alex , Michelle and Laura will keep you updated and be transparent, they’re expertise and knowledge is worth the weight in gold.Support and after care is second to none. Had a very tricky chain with some very poor estate agents involved further down the chain, however Alex, Michelle and Laura stepped up to cover the lack of professionalism by the others and were constantly keeping us updated and making sure the deal was kept alive, it’s very clear these guys are the best in business . Nothing is a problem and they treat you as family. They took control on multiple occasions and pushed all the legal teams to get the process finished. Without the efforts from all at chase the deal would have fallen through. If you want to make buying and selling a little simpler then choose these, they will get the job done and you won’t regret it.
Hi Ben, thank you for the great review. We are so glad you can rely on our team of Agents to get the job done. We appreciate the support and are always here to help, should you need it. Best wishes.
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