Chase Buchanan Trowbridge reviews

★★★★★ 5/5

Trustpilot

Do not hesitate to use Chase Buchanan…

Do not hesitate to use Chase Buchanan Estate Agents. We dealt with Senior Negotiator Rakesh Jethwa, (Hillingdon) who was without a doubt outstanding from the beginning of our short journey to find a buyer for our property. Despite an early setback with an initial buyer pulling out, Rakesh quickly found someone else and got things back on track. His advice has been invaluable in navigating the tricky housing market, and I would like to thank him and the whole team at Chase Buchanan. Please do not hesitate to use their services if you wish to buy or sell.

Customer · 11 September 2026

★★★★★ 1/5

Trustpilot

AVOID. Esp the Richmond and Twickenham area manager MR M a psychotic individual

I approached this company after first returning from the states for a rental, which due to problems with banking fell through. This was entirely my fault. The second time, I found a property to rent and placed a holding deposit. The entire process was insane. Constant phone calls and emails 5 times a day, pressured exchanges and demands for the lend process to be completed. I was berated for not completing everything within TWO DAYS. Despite the letting being months ahead. They knew little about their own referencing company and contact with them. It didn’t stop. I arrived into the office to complete bond and month ahead and met with bully Mr M. He’s the area manager and honestly should not be working with the public. He aggressively walked into my space, shouting at me, laughed sarcastically when I said I’d go to the bank to transfer the £7k there and then. He questioned my integrity. Ordered me to sit in the corner. I asked him repeatedly why he was being so aggressive. He then gaslit me saying he hadn’t, denied laughing in my face, telling me I was an embarrassment to him. It was psychotic behaviour. I contacted the CEO who was calm and measured, to lodge my complaint. The company then withdrew the letting because my passport for biometric identification was a day away. Then took away the rental completely. I asked for Mr M to apologise. He simply patronised me with the classic misogyny of “I’m sorry you felt that way but your below me”. I’m a doctor of excellent standing. Avoid this company. It’s a boys club. No respect at all for their clients, unless I suspect you’re a banker with too much Confidence and too much cash. Even the Richmond lettings manager when I wrote and told him my passport had arrived, said good for you and nothing since. What a waste of two months to end up back at square one, because Myles Moloney is an aggressive bully. He doesn’t like some clients and he makes sure you know it. He is a very dark nasty piece of work. It’s a boys club. Avoid if you’re not one of them. The worst. Having spoken to friends who run prestigious estate agents in Mayfair, Chase Buchanan used biometric rules for releasing keys to me as a reason to terminate the letting. The rental was paid in full from the date of start plus 6 weeks bond. I had my biometric id TWO BUSINESS DAYS after the start of the tenancy. THEY LIED and pretended the landlord didn’t want to risk waiting 3 weeks and declined. It’s almost edging on illegality. The area manager is a bully. Short brown hair, trousers too tight and a horrible attitude. Good forbid you’re more highly educated than him. He’ll get upset. Avoid this scam company. I think they skirt the edge of legality.

Jon · 9 September 2026

★★★★★ 5/5

Trustpilot

Excellent property manager - Georgina C

Chase Buchanan have managed a property of mine in Twickenham for around 5 years. I cannot recommend Georgina enough as my property manager. She consistently demonstrates professionalism, diligence, and excellent customer service. She keeps me well informed, handles issues promptly, and takes a positive approach to property management. It is reassuring to know that my property is looked after by someone so capable and reliable. We are lucky to have her!

Jasdeep · 16 September 2026

★★★★★ 5/5

Trustpilot

Pulling out all the stops

Morgan and his team at Chase Buchanan's Richmond office did an exceptional job to get our purchase of a new home completed. Seemingly stuck in a chain of six, Morgan's communication skills and determination got the deal over the line, when solicitors and other agents seemed unable to move. He helped also in sorting out the knotty problems that could derail an agreement, with the patience and tact to negotiate compromises that satisfied everyone.

Richard · 17 August 2026

★★★★★ 5/5

Trustpilot

Sale of house with Chase Buchanan (Twickenham)

We chose Chase Buchanan (Twickenham) to sell my late parents house after meeting Adam Silvester with regards to valuating the house for probate purposes. Adam was so relaxed and made us feel at ease immediately. He gave his advise which did not feel like a sales pitch (unlike the experience we had with two other estate agents). Kristian Fitchett was the main person to show the house to interested parties as did other members of staff. Kristian was always very helpful and very approachable. Communication via phone and email was always very good! Any unforeseen issues were dealt with professionally. Communication with our solicitor when required was also very much appreciated. Whenever we had to call Chase Buchanan the staff were always very friendly and calls were returned. We would highly recommend Chase Buchanan and we would definitely use them again! The sale was completed on 29th April 2026. A big thank you to you all!

Karin · 9 June 2026

★★★★★ 5/5

Trustpilot

Georgina has been fantastic to work…

Georgina has been fantastic to work with. She is always proactive in keeping me updated and quick to resolve any issues as they arise. I particularly appreciate how she keeps on top of everything, including arranging property inspections that had completely slipped my mind. Her communication, professionalism and attention to detail give me real confidence that the property is being well looked after.

Ag · 16 September 2026

★★★★★ 5/5

Trustpilot

Morgan and the team at Chase Buchanan

Morgan and the team at Chase Buchanan, Richmond, went above and beyond in helping me sell my house. They were always attentive to my requests and worked hard to find the perfect buyers. They made what could have been a difficult and stressful situation into a genuinely positive experience. I couldn’t have asked for better service and would highly recommend them!

Cinzia · 18 August 2026

★★★★★ 5/5

Trustpilot

Professional, efficient and helpful

We have just completed on the sale of a property with Kris and Anna at Chase Buchanan in Hampton Hill. The whole process was dealt with professionally and efficiently and the property was sold within 4 months. Both Kris and Anna were really knowledgeable and helpful and ensured that everything ran smoothly, keeping us informed and updated as the sale progressed.

Debbie · 12 August 2026

★★★★★ 1/5

Trustpilot

Unfair Cleaning Claim, Successfully Challenged

Our experience with this agency during the deposit return process was extremely frustrating. They attempted to withhold part of our deposit over “non-professional cleaning,” despite the property being left clean and in good condition. There was no substantial evidence of damage or poor hygiene, just a claim that cleaning wasn’t carried out by a professional company. We disputed this formally and won, which speaks for itself. The situation felt like an attempt to impose unnecessary charges rather than a fair assessment of the property’s condition. I would strongly recommend tenants to protect themselves with photos, detailed check-out reports, and to challenge any unreasonable deductions.

Responsible · 13 February 2026

★★★★★ 5/5

Trustpilot

Breath of fresh air!

After a stressful time with unreliable and apathetic agents elsewhere, Iara was a breath of fresh air with her spritely manner and attentive service. Whilst I didn’t go with Chase this time an agent like Iara really sets the bar high for my expectations! Would highly recommend her service!

Marcos · 22 September 2026

★★★★★ 5/5

Trustpilot

Lauren was extremely friendly…

Lauren was extremely friendly professional and competent in helping me sell my flat in St Margaret’s. Always accessible and able to communicate complex situations in a simple manner. I would recommend Charles Buchanan and Lauren and a small message for Adam who again was excellent.

WORLEY · 11 September 2026

★★★★★ 5/5

Trustpilot

Sold my property with Chase Buchanan

Sold my property with Chase Buchanan, Hampton Hill. Kris handle my sale, he was helpful, very informative & kept things moving along. Even though the sale took longer than planned, Kris kept me informed along the way. Would recommend this estate agents.

Suzzanne · 8 September 2026

★★★★★ 5/5

Trustpilot

Eve has been absolutely fantastic as…

Eve has been absolutely fantastic as our property manager. We’ve had a few fairly complicated issues with the property, including a water leak, insurance claim, repair works and subsequent plumbing problems, and she has been incredibly helpful throughout.

Marc · 22 September 2026

★★★★★ 5/5

Trustpilot

Amazing viewing

Iara was amazing with our viewing, she took the time to thoroughly explain everything we needed to know and more. It was great to visit a property with someone so knowledgeable and polite. Great asset to the team.

Giovana · 15 September 2026

★★★★★ 5/5

Trustpilot

Rakesh is a great asset to Chase Buchanan!

Rakesh Jethwa was more than helpful when it came to us buying a new property. He provided great insight, was very responsive, and ultimately made the whole process go as smoothly as possible. Thanks so much Rakesh!

Aaron · 11 September 2026

★★★★★ 5/5

Trustpilot

Great staff

Iara is fantastic and a real credit to Chase Buchanan. She was patient and kind when answering all our questions over the phone. Her knowledgable and considerate advice is a real testament to you guys!!

Emmanuel · 14 September 2026

★★★★★ 5/5

Trustpilot

Samantha at Chase Buchanan

Chase Buchanan were very helpful estate agents in Bath, especially compared to others I had spoken with. However, the advert for the property had the wrong council tax band, which is quite important when looking at bills etc. Despite this, Samantha was incredible helpful in the buying process for my flat. She was always available to talk through the purchase, providing any info required for the flat and would also help communicate between the sellers and myself efficiently. Emails and calls were responded too very quickly and I couldn’t have asked for a nicer estate agent to help me through the process. I would likely use them again in the future. Definitely recommend.

Harrison · 6 September 2025

★★★★★ 5/5

Trustpilot

Chase Buchanan - Named Individuals

I emphased in my review yesterday that Chase Buchanan as an organisation is to be commended for it's professionalism in every respect. In follow up I would particularly like to show my appreciation for several key individuals with whom I have worked over the past few years. Lorenc Denizi and Roman Oles for their outstanding efforts in sourcing new tenants for me and Eve Evans for her exemplary support in property management. No matter how complex the matter, co-ordination is always prompt, thorough and efficient. Very many thanks to you all.

Anonymous · 17 September 2026

★★★★★ 4/5

Trustpilot

Adjusting to Chase Buchanan

Previous to their take over by Chase Buchanan in November 2025, my two Northolt properties had been well managed for several years by Lawlors of Uxbridge. Although many staff left, a key and very competent member of their team, Kelly Jo Taylor joined Chase Buchanan. They are very fortunate that she chose to do so and so am I. Kelly continues to be my personal contact point in the management of my properties. This is a positive arrangement because she knows the tenants and the historical issues that inevitably arise in each & every property. The transition cannot have been easy for her but she has certainly helped to smooth the process for me as their client. Kelly acts as a bridge between myself and the other Chase Buchanan departments that get involved in the management of my properties. So far so good and I’m also by and large very satisfied with the professional services offered by Chase Buchanan themselves.

Sheila · 13 September 2026

★★★★★ 5/5

Trustpilot

I used chase Buchannon west Drayton to…

I used chase Buchannon west Drayton to sell my house and senior sales negotiator Rakesh Jethwa was very helpful and professional highly recommend him he dealt with everything.

Scott · 13 September 2026

★★★★★ 5/5

Trustpilot

The Best Agency in town

We found the house we have been living for 7 years through Chase Buchanan/Richmond who is in charge of the property management at the same time. During our tenancy, all problems we had faced with, had been solved by them rapidly and properly. They had also given perfect service not only in the check-in but also in the check-out process. Thanks to them we spent 7 happy years and one day if we move back to London, we definitely work with them. Thank you for everything

Gokay · 10 August 2026

★★★★★ 5/5

Trustpilot

Many thanks to Alicia for her excellent…

Many thanks to Alicia for her excellent support. She was prompt in her responses, and took a proactive, result-oriented approach. It was a pleasure working with her, and I truly appreciated her assistance.

Mehmet · 31 July 2026

★★★★★ 5/5

Trustpilot

25 years of experience with Chase Buchanan

Chase Buchanan have looked after my property for 25 years since I moved to Australia. In that time I have had several property managers and numerous problems that needed fixing, all of which were handled with total professionalism and expediency. They have liaised seamlessly with my tenants and provided good reliable tradespeople when required. They also arranged a meeting for me to have in their offices with the building lease management team on one of my visits and were instrumental in helping solve the issues we were experiencing. I would highly recommend them to anyone looking to lease a property.

Debbie · 29 July 2026

★★★★★ 5/5

Trustpilot

Continuously good service

Ellie has been great in finding me a wonderful tenant, and handling all renewals thereafter. Renewals are dealt will efficiently, and both tenant and landlord contacted in good time to prepare documents. The whole process is a breeze from the perspective of the landlord. I continue to be satisfied with Chase Buchanan's Hampton Hill office after many years with them.

Caroline · 18 December 2025