Trusted Agent profile · Wiltshire
★★★★★
442 reviews across 1 platform
63 Fore Street, Trowbridge, BA14 8ET, Wiltshire, BA14 8ET
Chase Buchanan's office in Wiltshire, at 63 Fore Street, is rated 4.4 out of 5 across 442 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotVicky has been very helpful
Vicky has been very helpful and friendly helping us every step of the way
Thank you for your wonderful feedback, Neil! We're thrilled to hear that Vicky provided you with the support you needed on completion day. Our team is dedicated to making the process smooth and enjoyable for our clients. We appreciate your kind words!
4/5
TrustpilotDeirdre’s move
Anna, Adele and Kris were courteous, helpful and timely in their work and communications.
Thank you for your feedback, Deirdre! We're glad to hear that Anna, Adele, and Kris provided excellent service. We appreciate your suggestions for improving communication and will certainly take them into consideration as we strive to enhance our processes. Your insights are invaluable to us!
5/5
TrustpilotFirst time landlords
As first time landlords, Chase Buchanan made the onboarding process and finding our first tenant an easy journey, and although there have been some trying times (non of which were caused by Chase Buchanan I need to add), I'd like to thank the team and especially George Maddison for his patience and help to work to a satisfactory outcome.
Hi Will, thank you for sharing your experience with us as a first-time landlord. The process can sometimes be daunting, so we're happy to hear that George and the team made the onboarding process a smooth one. If you need any further assistance, please do let us know. Best wishes!
5/5
TrustpilotGood, personable service
Chase Buchanan Downend were the estate agents for our purchase, which was far from simple and due to issues at the bottom of the chain, took 9 months to complete. Although we weren't their client, we found them always welcoming and helpful when we did deal with them. Should we sell in the area, we'd be sure to use them.
Hi Harry, thanks for your review and we're delighted to hear that everything has now gone through. Please do get in touch if you are ever considering selling or renting out your property in the future. Best wishes!
5/5
TrustpilotGreat experience
Aiden and his team at Chase were a pleasure to work with throughout the process of letting our house for the first time.They were highly professional throughout and clearly very knowledgeable about the local area which was important to us. We’d be more than happy to recommend their services to anyone looking to to rent their property for the first time.
Hi Andrew, thank you for your review and choosing us to let out your property for the first time. Local knowledge is something we pride ourselves on, so it's great to hear that this stood out for you. Should you need anything further, please feel free to reach out to Aiden and the team.
5/5
TrustpilotChloe Knoll
I have found Chloe' s interaction over the past 6 months very professional in her communication, explaining the situation and options avaliable.
Thanks for sharing this. Chloe's professional communication and prompt resolution of issues are qualities we are proud to uphold at Chase Buchanan.
5/5
TrustpilotLouis and the lettings team !
Thank you to Louis and the guys over at Twickenham lettings, fantastic service throughout. The attention to detail was amazing and always keeping me in the loop regarding every situation and through the whole tenancy process. I must say in a very difficult market I found chase a breath of fresh air to deal with so thank you !
Hi Jade, thank you for taking the time to provide us with this feedback, Louis and the rest of the team will be delighted to read this. If you need anything else in the future, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotRenting my property
Renting out my property with Chase Buchanan has been a good experience, and Ethan Watts made every step easy.
Thank you, Linda! We’re thrilled to hear that you had a great experience renting your property and that Ethan was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback!
5/5
TrustpilotExcellent Service Chase Buchanan
Chloe from Chase Buchanan was efficient, concise, she was speedy in email replies. Everything I needed with ma aging our property.
Thank you, Helen. We're pleased Chloe's efficient, concise service and speedy replies met your property management needs.
5/5
TrustpilotA1 Service from Chase Buchanan
We recently purchased a new flat and cannot recommend Chase Buchanan and the wonderful Alessandro and team from the St Margarets office who assisted with our purchase. The purchase was done within 4weeks with updates and assistance throughout. We cannot recommend Chase Buchanan and Alessandro highly enough.
Hi Charlene, thank you for your review and congratulations on your new home. We're delighted to hear that Alessandro and the team assisted you throughout the process. Wishing you all the best for the future!
5/5
TrustpilotAdele was so easy to deal with and very…
Adele was so easy to deal with and very professional.
Thank you, Liz! We're thrilled to hear about your positive experience with Adele. Our team strives for excellent communication and professionalism, and it's great to see that reflected in your visit. We appreciate your kind words and support!
5/5
TrustpilotGreat experience with Twickenham lettings branch
Had a great experience with the lettings team in Twickenham. Roman made the process very smooth and easy.
Thank you for your fantastic review, Paul! We're thrilled to hear that Roman and the lettings team made your experience smooth and enjoyable. Your satisfaction is our priority, and we appreciate your feedback!
5/5
TrustpilotChase Buchanan
Daniel Johns at Chase Buchanan, Richmond was on the ball since we first viewed the property and helped us over the line to completion! Thank you for all your help, you made this whole process so much more enjoyable!
Hi Lathaanghi, thank you for taking the time to write a great review. We appreciate the support and wish you all the best.
5/5
TrustpilotChris Brookshaw
I didn't end up buying a property through Chase Buchanan-But I want to gave my thanks to Chris Brookshaw. He was an amazing agent and a credit to the company. He tried really hard for me and was encouraging, personable and showed so much care. When the itch comes to move again-I wouldn't hesitate to use this agent.
Hi Moya, thank you for your kinds words, we'll be sure to pass them on to Chris and the rest of the team. Should you look to move in the future, we'll be more than happy to help. Wishing you all the best!
5/5
TrustpilotExcellent option
We interacted with the company while considering a property in London. Pippa was professional, courteous, and incredibly swift while dealing with the various tasks - which made the process that much easier. The Chase Buchanan team - overall - demonstrated care and attention that was welcomed in the stressfully bustling London property market.
Hi there, thanks for taking the time to leave a review for Pippa and the team. We're happy to hear that they were swift in dealing with various tasks and made the process an less stressful one for you. Should you need anything else, please do not hesitate to reach out to us.
5/5
TrustpilotWe're very happy with our manager
We're very happy with our property managed Georgina Claiden, she's always prompt and efficient thank you!
Thank you, Diana! We're thrilled to hear that you're satisfied with Georgina's management. Providing prompt and efficient service is our priority, and your feedback means a lot to us. We look forward to continuing to support you!
5/5
TrustpilotAdele & Anna were amazing from Day 1
Adele & Anna were amazing from Day 1! The process although should have been straight forward, but it had its challenges, and at no point was anything too much trouble for Adele, Anna or the team at Chase! Thank you!
Hi Mike, this is lovely to hear. Thank you for sharing your experience with Adele, Anna and the team. If you have any other questions, please let us know!
5/5
TrustpilotBijou is an excellent manager
Bijou is an excellent manager, she has persisted with the Block Management and whilst they haven't responded for weeks she continuously adapts the approach. She is very friendly and professional in her approach.
Hi Priya, thank you for the great review. We are so glad Bijou is friendly and professional. We appreciate the support and wish you all the best.
5/5
Trustpilot5 Star service in Richmond.
Was helped through the difficult process of referencing and a quick move. Tom at Richmond branch did more than expected and was a star. Couldn’t recommend him. And Chase highly enough.
Thank you, Alexander! We’re thrilled to hear about your positive experience with Tom. Our team strives to make the moving process as smooth as possible, and it’s great to know we met your expectations. We appreciate your recommendation and look forward to assisting you again in the future!
5/5
TrustpilotFriendly professional advice
The sale of our property had some complex issues to overcome, all of which were handled with calm diplomacy by Gemma and Scott of the Whiteladies Road office , Clifton. They gave us sound advice in a friendly and professional manner, produced excellent visuals of our property and smoothed the way to a successful sale at a fair and realistic price. We thoroughly recommend Chase Buchanan for anyone looking to buy or sell a property in Clifton and the surrounding areas. The Chase Buchanan network of offices widens the number of potential buyers and hugely increases the sales potential.
Hi Andy, thank you for taking the time to write a great review. We are so glad you received great advice and the team were friendly and professional. We appreciate the support and wish you all the best.
5/5
TrustpilotChase Buchanan were very professional
Chase Buchanan were very professional, and secured a buyer within two weeks of putting our property on the market.It was a pleasure dealing with Adele and the team.I would not hesitate to use them again.
Hi Mr and Mrs Murrell, thank you for the great feedback. We are so glad Chase Buchanan were professional and secured a buyer within two weeks. Wishing you all the best.
1/5
TrustpilotReview for Campions Lettings and Management (now Chase Buchanan)
I am extremely disappointed with the service provided by Campions Lettings and Management, now acquired by Chase Buchanan. For the past four months, they have failed to address a serious mould issue in our rental property. Despite sending multiple contractors to assess the problem, the quotes provided to the landlord have been consistently rejected.The company has done nothing to resolve the issue and has repeatedly lied, claiming that the contractors are not providing quotes and that they are chasing them up. This has caused significant inconvenience and stress. I would not recommend their services to anyone looking for reliable property management.
Hi Adil, we're sorry to see you have left this review. You should have received a request from Trustpilot for further details. If you would like us to look into this further, please do reply at your earliest convenience to help us get a better understanding of the situation and rectify the situation.
5/5
TrustpilotAbsolutely brilliant experience!
We just bought a property through Chase Buchanan, and Adele Basma was the one who dealt with us. Adele Basma was very professional and very supportive, we could not have asked for a better experience!
Hi Asid, thank you for the great review. We appreciate the support and wish you all the best.
5/5
TrustpilotExcellent letting service provided by Chase Buchanan
I was very impressed by the letting service provided by Chase Buchanan. Audrey Sawyer, the property manager I dealt with has a wide range of experience and resources saving me from many a headache over the past few years. As such I would strongly recommend using Chase Buchanan if you wish to rent out your property in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Wiltshire office has 442 reviews across 1 platform: 442 on Trustpilot (across the whole business).
Chase Buchanan Trowbridge is rated 4.4 out of 5 across all 442 reviews.
Chase Buchanan Trowbridge, 63 Fore Street, Trowbridge, BA14 8ET, Wiltshire, BA14 8ET.
