Trusted Agent profile · Wiltshire
★★★★★
426 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, Wiltshire, SN12 6JY
Chase Buchanan's office in Wiltshire, at 13 High Street, is rated 4.4 out of 5 across 426 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service, great communication, definitely recommend!
We recently completed on the sale of our flat with Chase Buchanan, with the help of Alessandro. He provided an excellent service, really helpful, great communication, and always friendly.Thank you!
Hi Christina, congratulations on the sale of your property and thank you for sharing your experience with Alessandro. Wishing you all the best for the future!
5/5
TrustpilotI would like to thank Pippa at Chase…
I would like to thank Pippa at Chase Buchanan, St Margarets. She assisted me with letting property. She is professional, friendly and positive. Whole process was quick and painless. I can recommend Pippa and the team at Chase Buchanan, St Margarets branch. Thank you.
5/5
TrustpilotExcellent experience with Chase Buchanan Richmond
Our experience buying a property with Chase Buchanan in Richmond was very positive. Daniel Johns was lovely and extremely helpful. In a process which can be stressful and emotional at times, his calm, positive and solution-driven attitude made all the difference. We’re delighted with our new property.
5/5
TrustpilotChase Buchanan assured me that they…will find the right property for me
Chase Buchanan assured me that they will take good care of my housing need, and they did. They kept me informed about potential property and arranged everything quickly and efficiently when I found the flat that I wanted.
Hi Angelika, thank you for taking the time to leave a review and congratulations on your new home! We're happy to have helped and if you need anything else, please let us know.
5/5
TrustpilotVery helpful staff
Very helpful and friendly staff (I was assisted by Mrs. Pitsakis). They addressed my issue immediately, were very understanding, and responded quickly. The issue was resolved swiftly. Very satisfied.
Hi Kelly, thank you for sharing your experience and we're delighted to hear that everything was resolved quickly. Wishing you all the best!
5/5
TrustpilotGreat experience buying a flat
I had a great experience buying a flat in St Margarets with Chase Buchanan. Everyone was extremely helpful - allowing me access to the property many times and short notice, and being very helpful with organising and managing the purchase, chasing emails from parties politely, etc.
Dear James, thank you for your review. It was a pleasure to help you during your property search and we wish you all the best in your new home!
5/5
TrustpilotHelpful and responsive
They were very helpful and responsive with all stages of our house purchase. They always got back to me quickly and kept me informed of any developments. Great agent.
Hi Louise, we're delighted to hear that you had such a positive experience with the team. If you need anything else, please do let us know and we'll be happy to assist.
1/5
TrustpilotCalled to enquire about 1 property and…
Called to enquire about 1 property and have continuously been harassed by phone calls non stop!
Hi Sophie, we're sorry to see you've left this review. We've just sent you a request via Trustpilot for further details, so we can look into this for you. If you'd like to provide these, we can look to disconnect you from any future communications.
5/5
TrustpilotThank you Conrad at Isleworth!
Really impressed with the service and advice I received from Conrad at the Isleworth branch, which was much appreciated. He went above and beyond and is always so polite and pleasant to deal with. A gem.
HI Caroline, thank you for leaving a review for Conrad in our Isleworth office. It was a pleasure assisting you and if you need anything else, please do not hesitate to contact us. Wishing you all the best!
5/5
Trustpilot5 stars all the way!
The whole team were fantastic - Roman, in particular, took care of everything - he kept me calm in what could have been a stressful time. I'll always be grateful - highly recommended!
Hi John, thank you for your feedback and we're happy to hear that Roman was on hand to make the process easier. Please do reach out to us again if you need anything!
1/5
TrustpilotThis is a company that failes tenents…
This is a company that failes tenents since being taken over by campion chase bunchmen plymouth have got worse incompatant to start with they cant manage a propertey bqd management for one
Hi Alan, we're sorry to see you have left this review and we understand it's always a difficult time when a landlord requires possession of their property. If you feel we can help you further in any way, please do email your dedicated Property Manager.
5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
5/5
TrustpilotA truly first class company
A truly first class company. The property management team is outstanding. We are always kept informed of any problems and solutions quickly put into place using their first class teams of professional tradesmen.
Hi there, thank you for your kind review. We're happy to hear that you had such a positive experience with our Property Management team and we will always be on hand should you need any help. Wishing you all the best!
1/5
TrustpilotFirm should be reported to relevant authorities for such poor business practices
I find it very suspicious to see positive reviews for this company where agents are somehow always named and yet having dealt with them for 4 years I never came across any of these agents. Are these real?? Have used Chase Buchanan St Margarets as both a renter and a buyer and they are an absolutely hideous company. I was taken advantage of in myriad ways as a first-time buyer in terms of hiding information, flat-out lying, and trying to rush me towards exchanging contracts to avoid collecting enough information about the apartment. In the end I wasn't even given all of the keys and was told to go to to a locksmith - absolutely ridiculous. As a renter, too, it would take months and months of nagging to get basic issues fixed in the apartment, including simply moving the previous renter's items out of the property and away from blocking the staircase. It was very much a lesson in what to look out for in my next property purchase, but I will never go anywhere near Chase Buchanan again. I still feel traumatised by the experience.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
5/5
TrustpilotProactive positive responses from Dawn…
Proactive positive responses from Dawn and Laura during the whole tenant-find process. Kept us informed and updated thoughout with a great outcome for everyone.
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chase Buchanan's Wiltshire office has 426 reviews across 1 platform: 426 on Trustpilot (across the whole business).
Chase Buchanan Melksham is rated 4.4 out of 5 across all 426 reviews.
Chase Buchanan Melksham, 13 High Street, Melksham, SN12 6JY, Wiltshire, SN12 6JY.
