Trusted Agent profile · Wiltshire
★★★★★
439 reviews across 1 platform
13 High Street, Melksham, SN12 6JY, Wiltshire, SN12 6JY
Chase Buchanan's office in Wiltshire, at 13 High Street, is rated 4.4 out of 5 across 439 reviews on 1 platform.
Every review we hold for the Wiltshire office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
I am very happy with the way Lorenc our agent dealt with us, very professional very polite and got things done the way it should. Highly recommended and very helpful. Well done 👍🏻
Hi Ani, thank you for your wonderful review, Lorenc will be thrilled to read this. Your recommendation means a lot to us and we're here to help whenever you need it!
5/5
TrustpilotA truly helpful team.
We had thoughtful and helpful people answering the phone. Always keeping us up to date with feed back and developments with the sale of our property.
Hi Jo, thank you for sharing your experience with the team. We're happy to hear you were kept informed throughout the sale of your property. If you have any other questions, please do let us know.
5/5
TrustpilotA service you can trust
I have used John Sawyer and Chase`s services on two occasions in the last few years. I found him to be professional, efficient and most importantly trustworthy. I would highly recommend him and his services.
Hi Alex, thank you for your review and sharing your experience with John and the team. Excellent service is something we aim for every day, so it's great to hear we've exceeded your expectations. Please let us know if you need anything in the future!
5/5
TrustpilotFast turnaround on queries
Fast turnaround on queries, and quality valuable insights for both landlord and tenant.
Hi Rainer, thank you for taking the time to leave some great feedback. We appreciate the support and wish you all the best.
4/5
TrustpilotProperty management input - Audrey Sawyer
Property management input when dealing with a difficult tenant has been helpful and constructive and felt as though their support was on the side of the landlord. Importantly, advice given was mindful of the costs to the landlord of investigative and other works.
5/5
TrustpilotFriendly-and-human-service-with-great-efficiency
My excellent tenants after three years are leaving but ChaseBuchanan,namely Ellie-and-Vanessa-with a much appreciated friendly service coordinated with me and on the first Saturday for viewings found three interested parties.I-was-amazed at the speed,efficiency-and-very-human-(not-always-the-case-in-the-current-times)service.Thank-you,Ellie-and-Vanessa!
Hi Caroline, thank you for taking the time to leave a review and continuing the rental of your property with us. We're happy to hear that Ellie and Vanessa found you a selection of potential tenants from the first viewing and everything went smoothly with your renewal. Best wishes!
5/5
TrustpilotA truly first class company
A truly first class company. The property management team is outstanding. We are always kept informed of any problems and solutions quickly put into place using their first class teams of professional tradesmen.
Hi there, thank you for your kind review. We're happy to hear that you had such a positive experience with our Property Management team and we will always be on hand should you need any help. Wishing you all the best!
1/5
TrustpilotFirm should be reported to relevant authorities for such poor business practices
I find it very suspicious to see positive reviews for this company where agents are somehow always named and yet having dealt with them for 4 years I never came across any of these agents. Are these real?? Have used Chase Buchanan St Margarets as both a renter and a buyer and they are an absolutely hideous company. I was taken advantage of in myriad ways as a first-time buyer in terms of hiding information, flat-out lying, and trying to rush me towards exchanging contracts to avoid collecting enough information about the apartment. In the end I wasn't even given all of the keys and was told to go to to a locksmith - absolutely ridiculous. As a renter, too, it would take months and months of nagging to get basic issues fixed in the apartment, including simply moving the previous renter's items out of the property and away from blocking the staircase. It was very much a lesson in what to look out for in my next property purchase, but I will never go anywhere near Chase Buchanan again. I still feel traumatised by the experience.
5/5
TrustpilotSophi T is very professional and…
Sophi T is very professional and approachable, very Knowledgeable and friendly approach
Hi Sarah, thank you for the great review. Sophi will be thrilled by the kind words. Best wishes
5/5
TrustpilotAs a first time landlord
As a first time landlord, I was very pleased with the service I received from the Lettings Department at the St Margaret’s branch (Sarah and Pippa). A tenant was found very quickly for my property, they were most helpful and gave good advice.
5/5
TrustpilotProactive positive responses from Dawn…
Proactive positive responses from Dawn and Laura during the whole tenant-find process. Kept us informed and updated thoughout with a great outcome for everyone.
5/5
TrustpilotNathaniel Nartey
Nathaniel Nartey , such an impressionable, young man, lovely manners . His knowledge of the area 2nd to none. I felt like he’s lived in the area for 50years or more
Hi there, thank you for your glowing review. We're thrilled to hear that Nathaniel left such a positive impression, we're lucky to have him in our team. If you ever need further assistance, please don't hesitate to reach out.
1/5
TrustpilotReally unprofessional and discriminatory behaviour
Really unprofessional their renting branch in Twickenham.A waste of time , unprofessional and dismissive way of working from the estate agents I had to deal with .Not only they discriminate clients but also give wrong information regarding renting , guarantors , deposits etc .They don’t update properties online and all about them seem really not clear when you ask information .I booked for a viewing and when I explained I have a guarantor that will help to pass all the financial check needed, not only the estate agent I was speaking on the phone said they don' t work with guarantors without explaining the reason but also dismissed the call and cancel my already booked viewing , discriminating me .Unacceptable and very unprofessional behaviour .
1/5
TrustpilotExtremely unprofessional experience, TDS ruled full deposit refund due to agency’s mishandling
I rarely write reviews, but our experience with this letting agency (Isleworth branch) deserves to be shared to warn other tenants.
1/5
TrustpilotHigh pressure
High pressure , non disclosures, minute I walk out of a viewing (several times) message me saying other people are interested. Need offer right away. Joel in particular every time. Stay clear !
Dear John, thank you for sharing your feedback. We have passed your concerns on to the the relevant office, please be assured that we are committed to making improvements to enhance our service moving forward. If there is anything specific you would like us to address or if you have additional details to share, please feel free to reach out. We appreciate your input, and your satisfaction is our priority.
5/5
TrustpilotGreat Service at Twickenham branch
The Chase Buchanan team are friendly professionals at the Twickenham branch. They were very informative, helpful and provided excellent service throughout the process of letting a property for me.
Hi there, thank you for your kind words regarding our Twickenham team. It's lovely to see that they were helpful and provided excellent service throughout the process of letting your property. Wishing you all the best!
5/5
TrustpilotQuick, efficient and friendly service
Quick and efficient service by Adele and Anna. Always happy to arrange extra viewings and attentive to questions asked
Hi Tom, thank you for taking the time to leave a review. We're delighted to read that Adele and Anna provided a quick and efficient service. If you need anything else, please do let us know!
1/5
TrustpilotThis estate agent is a joke
This estate agent is a joke! So unhelpful considering I have been a long term tenant. Glad we decided not to use them to help us secure our new property.
Hi there, we're sorry to see you have left this rating. In order for us to investigate this further, we have sent you a request via Trustpilot for more details. If you could please send these at your earliest convenience, we will be happy to look into this.
5/5
TrustpilotReally good communication
Really good communication Went above and beyond to help such as staying late to give keys
Hi Ellen, thank you for the great review. We appreciate the support and wish you all the best.
1/5
TrustpilotTerrible experience
Terrible experience, bad communication, untrustworthy and have lied throughout the experience. Twickenham branch.
Hi Eve, we are so sorry you have had to leave this feedback. We are looking into this and will come back to you with an update.
5/5
TrustpilotWonderful service
We had a great customer service experience. Lianne Gregory and Joel Kramer are fantastic. I recommend them if you are interested to let a new place. Thank you very much.
Hi Ricardo, thank you for your review and your kind words for Lianne and Joel. Should you need anything further, please do not hesitate to get in touch. Best wishes!
5/5
TrustpilotEllie has been amazing from finding us…
Ellie has been amazing from finding us the right property she has answered any queries very quickly, and help through the whole rental process, she is always cheerful and never makes you feel you are being a nuisance thank you Ellie
1/5
TrustpilotScary experience
We found a place through the Teddington/Hampton Hill agents, we liked it so we made an offer the next day. The agent was more than happy to take the money same day for the holding deposit so they can take it out of the market as the place is ours. So far so good, we were happy until the next day - they started asking for 12 months rent upfront asap, otherwise we’ll lose the house. We gave them everything they needed for the reference check (even guarantors), but they wanted 12 months upfront and it was nothing that we could do. We ended up asking for the deposit back (it took 1 week to get the money back) and with a big disappointment in agencies.Two months later and the house is still on the market, I wonder why…
5/5
TrustpilotProfessional and helpful.
Throughout the process of sale I received professional, helpful and efficient support from the team.
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